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Business Profile

Telecommunications

Network Communications International Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Network Communications International Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Network Communications International Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone got into my account and put money on my acoustic and then ncic Saud my account has been marked fraudulent and locked it and they said if I paid the repayment my account would be unlocked but said I have to add money by western union when I live 75 miles away from one and don't drive and pretty much told me to walk

      Business Response

      Date: 11/04/2024

      We spoke with this customer  and on 10/3/24 we let customer know that we do not have enough information to block his account and allowed him to add funds using his debit card.  He has used the account after that date. 

      Business Response

      Date: 11/14/2024

      We have previously responded to this complaint.  The customer account was blocked and  we restored services and allowed the customer to continue use.   During this time there was no loss of funds.    No credit to be applied to this account and the customer is no longer using our service. 

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thus phone system is a joke! Dropped calls on calls then NCIC says its the inmate hanging up, when that's not the case this company is robbing people in a vunable situation. I think that's against the law I'm going to not only blame NCIC but ******************** NEEDS TO BE EXPOSED FOR VIOLATION OF INMATES RIGHTS THE **** CANT EVEN ANSWER THIER PHONES. I CALLED FROM 7 AM TILL 10 AM ON 11-03-2023 FINALLY GAVE UP THEY DONT CARE MADE COMMENT ABOUT MY SON, STATING, HE PUT HIM SELF IN ****... THATS AREALIVENT WHERES HE'S AT AND HAS NOTHING TO DO WITH BEING ABLE TO CUMMUNICATE WITH FAMILY!! THATS HIS RIGHT TO BE ABLE TO TALK ON THE PHONE. THEY TOOK THE MONEY ????

      Business Response

      Date: 12/04/2023

      After reviewing the customer account I see where her calls were having difficulties connecting.  We have made changes to the customer ********************** number however we would need call attempts to ensure the changes made a difference in the customer receiving calls.  The second statement made by the customer is directed to the facility that we can not speak on their behalf. 

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The inmate I funded phone service for is no longer using the service due to being moved to another facility and I need the money back for other reasons

      Business Response

      Date: 01/18/2023

      Customer needs to call the customer ********************** number at ************** and request funds that are left on the account be added back to the card/cards that were used to set up the account.

       

      Thanks,

      NCIC Inmate Services

    Network Communications International Corp. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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