Insurance Companies
American Income Life Insurance CompanyComplaints
This profile includes complaints for American Income Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 840 total complaints in the last 3 years.
- 352 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/17/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to resolve a claim with them regarding my father's death since on or around May 27, 2023. I have not been updated as to the status of my claim, nor would the employee offer me any specifics on my phone call today with them (712) as to why there is a delay. She indicated there has been no update to the file since the previous time I'd called (about two weeks ago), and told me they are an inbound call center, and could not offer me a call back by a file reviewer as "we don't do that." I was advised, and per their own policies, that claims are processed typically within ***** buisness days, and this claim has been pending far longer than that. I am very frustrated that they cannot or will not communicate more specifics, and that the customer service person (not an employee in the claims **** or one working on the file) could offer me nothing more than an apology. I was told I would need to wait another **** business days to call back to see if there has been any further update. AIL jerked my parents aroud for years with their business practices, and now they are jerking around his heirs, who only want the payout coming them. It simply should not take this long, and if there is a reason or reasons why the claim is stalled or cannot be paid out, i deserve to know that, as well as being made aware of an actual process for speaking to someone who can actually help me. It's all very shady, and secretive, and I can only imagine they are used to speaking with dolts who don't know better than to be jerked around. But judging by their BBB file, I doubt they care that their reputation is poor, and I doubt more seriously that they have any intent on changing their practices. If s******* people and giving them the run around ain't broken, don't fix it. I plan to reach out to the ******** and ***** attorneys' general if this complaint doesn't result in quick resolution. My parents were loyal policy holders with this company for well over fifty years. Beyond sad.Business Response
Date: 07/25/2023
Please provide me with your fathers name or policy number and I will be happy to research the claims issue for you. ******************Customer Answer
Date: 07/31/2023
I have advised ********************** that the claim has been escalated to management for review. I will monitor the process and update *********************** ******************Initial Complaint
Date:07/15/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Adding sudden death benefits to people on our policy. Refusing to remove when we contact them. Giving a number that is not any of ours and stating they got approval from a person. If I call they state it was ****** that approved. If ****** calls they state it was me that approved it. I would also like the agent that processed it to have their license revoked. The ********************** needs looked at loosing their credidations if it has been multiple agents.Business Response
Date: 08/03/2023
We would like to thank ****************** for reaching out to us regarding the addition of ADB Riders to policies ******** and 17983540. We have reached out to her directly to confirm is she wants to cancel the riders on both policies.Initial Complaint
Date:07/15/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I have updated and changed our insurance, we called American Income life Insurance to cancel our policies 6/28/23 at 1:35pm it said 7 min wait, after 15 min we got Amora who transferred us to cancelization ***** We then waited till 2:09pm when ***** answered she was extremely rude and tried to shame us into keeping our policies. We explained made an informed choice and wanted to cancel and to have our cash value returned to us from our whole life insurances. Which is $10,300 approximatley. After going through all mine, my wifes, and our childrens policy numbers 1 by 1 listening to her mandatory cost, coverage, which we had in front of us and didnt need to hear she said that we will never be able to get that low a price again, etc. My wife and I asked if they were canceled as of this date 6/28/23 because we didnt want to have July's premiums debited. ***** said that the policy is canceled and that premiums would not be taken out in July but it wouldnt be finalized until they received signed policy cancellation paperwork from us, which we had and sent in 6/28/23 via postal service.So you can imagine my disappointment when I went to the bank $172.47 was withdrawn by American Income Life on 7/5/23 and not sure if the other monthly debit of $193.11 will be withdrawn later this month as well. I work nights so I sleep during the day, it makes it really difficult to waste my time calling waiting on hold and jumping through hoops for hours to only have been lied to and have to call back losing sleep for an unprofessional organization who can not do their job when asked the first time. I would like the money withdrawn in July to be put back and to know the status of our return from our canceled whole life insurances. thank you,Business Response
Date: 08/04/2023
Our office has been responding directly to the insured via email. A confirmation email was sent this morning advising that the remaining policies would be surrendered within the next 7 business days.Customer Answer
Date: 08/15/2023
2months and still getting charged and only 2 cancellations so far 1 refunded.Customer Answer
Date: 08/15/2023
There is such a discrepancy in numbers and communication and lots of lip service and nothing still has been done. Next step consult with attorney.Customer Answer
Date: 08/15/2023
There is such a discrepancy in numbers and communication and lots of lip service and nothing still has been done. Next step consult with attorney.Business Response
Date: 08/25/2023
Our office responded directly to the insured when they filed their initial complaint in July. Based on their request, all whole life policies were surrendered for the cash value.
9635638 Cash Deposit of $224.56 on August 9, 2023
9635640 Check processed on 08.08.2023 $2,529.91 This check is still outstanding
11157379 Check processed on 08.08.2023 $277.97 This check is still outstanding
11157380 Check processed on 08.08.2023 $303.75 This check is still outstanding
11157381 Check processed on 08.08.2023 $288.75 This check is still outstanding
11157382 Check processed on 08.08.2023 $243.75 This check is still outstanding
12993866 Check processed on 08.08.2023 $1,102.65 This check is still outstanding
17337282 Check processed on 08.08.2023 $17.20 This check is still outstandingAll checks were mailed on August 9, *************************************************** their complaint. If checks are not received within 30 days of the date of issue, the insured should reach out to me directly and I will have a stop pay put on the checks and they will be reissued. ******************
Customer Answer
Date: 08/25/2023
I am rejecting this response because:
these are not the correct amounts owed to us. Also AI life is still withdrawing monthly insurance premiums which they have not refunded to us. We have also sent Ai life corrections of incorrect amounts, policy numbers disbursed and the outstanding premiums still being withdrawn, which as time goes on keeps getting bigger. Have not had any reply in regard to the corrections and continued premium debits. I am amazed legally speaking that a company doesnt pay attention to the details and address them as quickly as possible. Very unprofessional and incompetent organization.Business Response
Date: 09/11/2023
The surrender amounts were calculated correctly. I refer the insured to page 3 of each policy which provides the annual surrender value of each policy. That surrender value changes daily.
I have reviewed the policies referenced in our response of 08.25.2023. There have been no additional premiums drafted on those policies. Please provide a copy of the bank statement showing the continues drafts and amounts so that our office can review. ******************Customer Answer
Date: 09/19/2023
This has gone on for months, the AILife representative is obviously not looking at my emails or paperwork or their own, for that matter. Resulting in wasted time and frustration, can we just get a mediator involved they proved they have no intention of taking care of this in a timely matter and being fair and diligent in getting this settled already. they add already added documents to confuse and misguide.Customer Answer
Date: 09/19/2023
I am rejecting this response because: their own amounts were what I went by and after 2 months of them still debiting our accounts the price would have been higher if anything, not less than the original. Attached is the debits from our bank they blocked out other transactions.
7/5/23 withdrawal AM Income Life $172.47
7/11/23 withdrawal AM Income Life $127.32
8/2/23 withdrawall AM Income Life $172.47
Totaling $472.26 after canceled and the difference in the checks sent vs. the total owed show an $84.23 discrepancy
I am unable to download the statements other than jpeg right now.
Business Response
Date: 09/25/2023
Our office has reviewed and determined that the previous information was provided correctly. the cash value was calculated correctly. all checks have now been cashed. If there is a policy that we have overlooked please provide me with the policy number so that we can correctly surrender that policy as well.
9635638 Cash Deposit of $224.56 on august 9, 2023
9635640 Policy has paid to date of 07.10.2023. Last drafted premium in the amount of $31.16 was done on 07.09.2023. Surrender value of $2,529.91 issued on 08.08.2023 - cleared our account 09.15.2023
11157379 Policy has paid to date of 07.23.2023. Last drafted premium in the amount of $7.87 was done on 07.09.2023. Surrender value of $277.97 issued on 08.08.2023 - cleared our account 09.15.2023
11157380 Policy has paid to date of 07.23.2023. Last drafted premium in the amount of $7.35 was done on 07.09.2023. Surrender value of $303.75 issued on 08.08.2023 - cleared our account 09.15.2023
11157381 Policy has paid to date of 07.23.2023. Last drafted premium in the amount of $7.07 was done on 07.09.2023. Surrender value of $288.75 issued on 08.08.2023 - cleared our account 09.15.2023
11157382 Policy has paid to date of 07.23.2023. Last drafted premium in the amount of $6.30 was done on 07.09.2023. Surrender value of $243.75 issued on 08.08.2023 - cleared our account 09.15.2023
12993866 Policy has paid to date of 06.03.2023. Last drafted premium in the amount of $31.41 was done on 06.11.2023. Surrender value of $1102.65 issued on 08.08.2023 - cleared our account 09.15.2023
17337282 Policy has paid to date of 07.25.2023. Last drafted premium in the amount of $63.32 was done on 07.31.2023. Surrender value of $17.20 issued on 08.08.2023 - cleared our account 09.15.2023
Customer Answer
Date: 10/05/2023
I am rejecting this response because: According to Your original correspondence dated July 25th at 11:29am in this case amounts due were not what you sent the majority had different account amounts that you said were accurate and due, I responded then you sent completely different amounts. You still after 4 months never addressed continued withdrawals from our account after policies had been canceled in June. I have converted the file and enclosed a redacted bank statement from our bank showing dates of withdrawal from ai life and amounts as I restated last time in response.
Please review above mentioned correspondence I have been writing the same answers repeatedly to business and seems like they are not reviewing before replying and insisting they are right and we are wrong despite proof and evidence sent.
7/5/23 $172.47 w/d
7/11/23 $127.32 w/d
8/2/23 $172.47 w/d
Total withdrawn after cancellation $472.26
Business Response
Date: 11/13/2023
7/5/23 $172.47 w/d YOUR PREMIUMS WERE DUE ON 06.25.2023. WE INITIATED THE MONTHLY BANK DRAFT ON POLICY 17337281-82 ON 06.30.2023. THE DRAFTS CLEARED YOUR ACCOUNT ON **********. THESE PREMIUMS WERE CONSIDERED DURING THE CALCULATION OF THE SURRENDER VALUE.
7/11/23 $127.32 w/d THIS WITHDRAWAL COVERED POLICIES 9635639/40, 11157379/80/81/82. THE JULY PREMIUM WAS DRAFTED ON 07.09.2023. THIS DRAFT CLEARED YOUR ACCOUNT ON **********. THESE PREMIUMS WERE CONSIDERED DURING THE CALCULATION OF THE SURRENDER VALUE.
8/2/23 $172.47 w/d YOUR PREMIUMS WERE DUE ON 07.25.2023. WE INITIATED THE MONTHLY BANK DRAFT ON POLICY 17337281-82 ON 07.31.2023. THE DRAFTS CLEARED YOUR ACCOUNT ON **********. THESE PREMIUMS WERE CONSIDERED DURING THE CALCULATION OF THE SURRENDER VALUE.SURRENDER VALUE PAID IS CORRECT. AS A COURTESY, IF YOU WOULD LIKE TO RETURN THE SURRENDER VALUE PAID ON THE POLICIES., WE WILL APPLY IT BACK TO THE POLICIES AND PUT THEM BACK IN FORCE. THEN WE WILL REFUND THE LAST PREMIUM PAID, AND CALCULATE AND PAY THE SURRENDER VALUE ACCORDINLY.
Initial Complaint
Date:07/15/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Within The Past Week ** 07/01/2013 American Income Life Insurance Company Has Contacted Me Attempting To Re-enroll Me Into Some Whole Life Insurance That I Was Once In While A Member ** Local 1 SEIU Union As A Security **ficer. I Explained To Them I'm No Longer A Security **ficer ** ********** & Don't Want Anything To Do With ********************************* Can't Take NO As An Answer Continuing To Call Me Every Other Day Even Despite Me Not Answering The Phone. I Want The Harassment To Stop !!Business Response
Date: 07/20/2023
We want to thank **************** for bringing this matter to our attention. His phone number has been added to our internal DNC Registry and we have notified the local agent office to discontinue contact efforts. It may take up to 10 days for any leads in the field to be called back. ******************Customer Answer
Date: 07/20/2023
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/14/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I met with this life insurance guy , however the insurance we ended up with is not what we wanted ! I faxed on 5/24/2023 requesting my full refund which we paid April 21 ****** and on May 15 ******. I requested a full refund. Some how my info my bank info was changed and the money has gone to someone totally different. I have been told for over a month I was getting a refund I still have not got. Not only that I feel like my personal info was let loose. I have called and ever time i call or email we get someone different. This is not ok. My info was giving we also were lied to about our policy .Business Response
Date: 08/04/2023
Our office would like to apologize to ********************* for the inconvenience experienced in the refunding of premiums for policies 18659173/74. In error, his banking information was updated in error. The refund was deposited to the wrong bank account. On July 11, 2023 the refund(s) was successfully deposited to the correct account. ********************* personal information was not made available to any other policyholder. We appreciate his patience while our office corrected this error.Customer Answer
Date: 08/04/2023
I have reviewed the business response and accept this resolution. i just am not happy with the time period , as well as the person who made the errorInitial Complaint
Date:07/12/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last several Years individuals from this company have been harrasing me with repeated and rude phone calls even though I told them I was not interested told me I was stupid for not getting insurance with them told good luck with right angles I am a retired *********. And the last time told me I would loose my benefits which they have nothing to do with now iam sure it's not the entire company but maybe iam wrong iam with ********* in ******** we've been advised not to business with these individuals ************ this the number from the last incident the individuals are not good representatives for this company and should be let goBusiness Response
Date: 07/19/2023
We would like to thank *************** for allowing our office to help resolve this situation. A review of our records shows that **************** completed a request for no cost child safe kits through our Companys association with ******************** in February of 2020 which is likely the reason for the contact by independent contractors. As requested we have added his information to our internal do not call list and have asked the local office which services his area to mark their records accordingly.
This change will take up to 10 business days during which **************** may be contacted. In the event that occurs we ask that **************** kindly inform the caller that he has been added to our list and to discontinue contact. We hope to have resolved this matter for ***************** Tell us why here...Initial Complaint
Date:07/11/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this has been a on going problem for a year now. It all started when we tried to change our info for our banking. we informed them that the accounts where changing and even gave them 3 months to make sure it is all solved. 3 months went by 0 change. after 2 more attempts with providing them the correct banking info they still did not make it right, costing me lost wages and unnecessary bank fees due to nsf due to us pulling the money out after now 6 months and shutting the accounts down. on our 4th attempt (around december i believe) we got told that they had everything correct and that there would be a few extra transactions to correct the problem. I agreed to this thinking problems would be solved. turns out i was very wrong. they then sent us letters in the mail saying a policy was missed and they had to take a loan out against our policy. at this point i was mad. it wasn't like they didn't have the write banking info (i think 4 out of all the policy weren't done right.) at attempt number 5 i was mad. took it up the ladder of the company and well. promised again yep yep yep its all good we got it fixed you will pay a amount to fix the missed payment and away we go. I agreed to the fix but i told them they loan needed to be resolved because it wasn't due to us. I got told well nothing we can do.. well that wasn't ok with me. so again phoned back number 6 now. again had to make it a few day event to get up the chain enough to talk to "someone who can help me" .. that again was a lie. I today June 28 almost a full year later of this got a little stating that two of my policy's need to be paid yet again. yet they got our banking info and are on set to auto withdrawal.. so now because i got both letters in the mail at the same time i got a feeling they are going to try yet again on a loan. i am lost for words on what to do at this point if i end the policy's we are out about 20,000$ and no life insurance. it is very hard when we been here for years.help me please!!Business Response
Date: 07/26/2023
We would like to thank *************** for allowing to respond to his concerns. A review of our records shows that **************** contacted our office regarding combining the billing for all policies in the household to be billed from one account and on the same day and had unexpected issues come up when attempting to set this up. **************** last spoke with a **************** Representative on June 29, 2023 and now show that all policies are drafting from one account on the 15th of every month and all outstanding automatic premium loans caused by this situation have been resolved.
We would like to offer our apologies to **************** for any inconvenience this situation has caused.Customer Answer
Date: 07/26/2023
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/06/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY HUSBAND AND I HAVE BEEN TRYING TO GET OUR CASH PAYOUT SINCE THE MIDDLE OF MAY. I HAVE CALLED SEVERAL TIMES AND SUBMITTED THE FORMS REQUESTED. EVERY TIME I CALL THEY TELL ME THEY HAVE SUBMMITED THE FORMS AND THE ***** WILL BE IN OUR ACCOUNT IN 3-5 DAYS. WHEN I TALKED TO THE SUPERVISOR BECAUSE IT HAS NOT HAPPENED ON JUNE 12TH ********* ASSURED ME IT WOULD BE IN OUR ACCOUNT WITHIN 15 DAYS. I ASKED IF THAT INCLUDED HOLIDAYS AND WEEKENDS AND WAS TOLD YES. IT IS NOT IN THERE SO I NOTIFIED *********************** TODAY AND HER REPLY ****** HAS FORWARDED THE SURRENDER FORMS AND WILL NOTIFY US WHEN THE ***** ARE RELEASED. THE FORMS WERE SUBMITTED ON JUNE 5TH. I FEEL WE ARE GETTING THE RUN AROUND AND WE DESIRE OUR MONEY IMMEDIATELY.Business Response
Date: 07/14/2023
Thank you for reaching out to our office. Our records show that policy ******** was surrender and mailed on June 28, 2023. Policy ******** was surrendered and released on June 29, 2023. Both checks are outstanding. Let me know if I can be of further assistance. ******************Initial Complaint
Date:07/06/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attached is copy of email sent. Since then all emails have been blocked, so no further communication. I am including all of you in this email as you all were included in the original email from ****. I do hope we can get this resolved quickly and in a timely matter. On May 8, 2023 I received a text message from your quality control agent, ***********************, stating he had found my policy ******** dated 10/17/2017 had been coded incorrectly as a male smoker. **** figured the amount of overpayment for 4 + years was approximately $1,300. In order to receive a refund, I needed to fill out a policy service request and send acopy of my driver's license. I emailed the paperwork to **** stating I wanted a refund check. I did not want added coverage. The paperwork was filed and I received confirmation the change had been made. Unfortunately, I have not yet received a check. I'm simply asking for the money I overpaid over the course of 4+ years. I think this is an outrage that you added coverage I did not ask for instead of issuing a check as both ***************************** and I stated in his emails to you. In the email from **************** on Thursday, June 01, 2023, she states that when the gender mistake was corrected, the premium rate remained the same. In the follow up email **** stated that in the past rates were changed. How can the rates for a woman be the same as a man when historically women have always paid less than men for insurance due to their risk factors? I find it ridiculous that it took your company this long to find the error. I am demanding the monies back in check form from AIL. I will go further up the chain until I receive the monies owed to me.I've included a few of the emails regarding this matter. I expect some type of response back on this matter by the end of the week. Respectfully, *************************** From: *********************************** Sent: Wednesday, May 10, 2023 1:30 PM To: GMBX POS <***************Business Response
Date: 07/18/2023
Our office is reviewing this matter and will provide a response shortly. ******************Customer Answer
Date: 07/27/2023
I understand they are looking into complaint & will wait for responseback.Initial Complaint
Date:07/06/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i HAVE CONTACTED THIS COMPANY MULTIPLE TIMES IN WRITING TO CANCEL AN INSURANCE POLICY. THEY JUST IGNORE IT AND KEEP SENDING BILLS. NOW THEY HAVE TAKEN THE CASH VALUE OF THE PAYMENT FROM THE AMOUNT THE POLICY HAS ACCRUED. EVEN GOING SO FAR AS TO TELL ME THAT I WILL OWE INTEREST ON THE AMOUNT I BORROWED. WHICH I DID AGREE TO WHEN I ORIGINALLY OPENED THE POLICY IN CASE I COULDN'T PAY. HOWEVER THAT SHOULD NOT BE A FACTOR AS I CANCELLED THE POLICY . APRIL 20TH IS THE DATE. I HAVE EMAILS FROM THEM CONFIRMING THAT I WANT TO CANCEL AND SAYING THEY ARE SENDING ME A FORM WHICH I DID FILL OUT AND RETURN. I HAVE MULTIPLE EMAILS WHERE WE HAVE DISCUSSED THAT I CANCELLED. BUT I ALSO HAVE SEVERAL BILLS INFORMING ME THEY NEED PAID AFTER I CANCELLED.Business Response
Date: 07/18/2023
Thank you for reaching out to us regarding this matter. According to our records you called on April 20th and requested to surrender your policy. Your policy was taken off of bank draft and a authorization form was mailed to you for completion. The form was returned to our office on June 30th. The policy was surrendered and a check mailed on July 12, 2023. As a courtesy we will return the cash value that was used to keep the policy in force. The additional funds will be released within the next 3 business days.
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