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Business Profile

Rescue Equipment

Abatix Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rescue Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vacuum cleaner from Abatix in *******, the vacuum broke into pieces so I returned the store in order to be repaired or replaced by the warranty on 11/30/2022 I never heard anything I start calling them January 2023, they said they havent received response from the warranty and I waited, in April I called again to complain so they said they are going to refund me the money for the vacuum cleaner $336.66, so they issued refund with RMA number ******* i never received the money, since April I had 10 calls with them specially with **** he promised and promised but nothing happened, now is almost July I havent received a si gel call from them and all I hear is lies, this company is bunch of scammers I need my money back!!!

    Business Response

    Date: 07/21/2023

    Abatix contacted the customer and received updated card information to process a refund. Refund was processed on 7/21/23 and receipt is attached.

    Customer Answer

    Date: 07/21/2023

    I have reviewed the business response and accept this resolution. 
    ****** contacted me and he took my credit card details so he forwarded the refund and I should be getting it working 7 business days

Abatix Corp is NOT a BBB Accredited Business.

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