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Business Profile

Heating and Air Conditioning

The Bosworth Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Bosworth Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Bosworth Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/10/2024, I hired & paid $320 to the Bosworth Company for their leak detection services. They sent two technicians who spent about an hour using their equipment to locate a leak in my plumbing. They were able to detect the ************* a spot in a bathroom where they felt most confident that the leak was near. I was notified that their **** might not be exact, but the leak would be relatively close. I exposed the plumbing in the area that was ****ed, to find it completely dry. After hiring another plumbing company to locate the leak, it was successfully discovered over 6 from the spot ****ed by The Bosworth Company. I contacted Bosworth to let them know that their technicians were not within a reasonable distance of the actual leak, and was told that they cant see underground & dont guarantee their location accuracy. I understand that they may not be accurate within a foot or two, but for a service costing several hundred dollars, I do expect them to at least be somewhat close.

      Business Response

      Date: 02/12/2024

      ************,

      We are happy to give you a billing adjustment. Please reach out to ********** ***************************** our Operations Manager

      Thank you 

      Management

      Customer Answer

      Date: 02/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/15/23 $150 Committed to resolving our issue. (Insufficient air flow to one of the bedrooms making it uncomfortably hot) The issue with our HVAC was not resolved. As a matter of fact, now two bedrooms have insufficient air flow that had no problem before. To make matters worse, while in attic, the technician fell through the ceiling in the garage. This created another huge inconvenience but thankfully, a crew did come out to fix that on 6/19/23. On 6/20/23, I contacted BOSWORTH in hopes of getting the previous issue resolved, but I was informed by a supervisor named **** that they would have to charge me again to fix the issue although the problem was actually made worse. As **** stated, hes been doing this for 22 years and sometimes they get it right and sometimes they dont, but if we wanted the issue resolved; we would have to pay another $150 each time they come out to try to fix the problem and it may take up to three to four times to fix. He then stated If youd like I can have the technician go put it back they way it was in a rather threatening manner. I did not receive an apology, an Im sorry, or well make this right, so I requested to speak to the owner or his boss and he stated that I didnt want to talk to him because his boss was on vacation in ***********. Due to the fact that **** refused to allow me to speak with anyone else, Im having to contract another air conditioning company to come and fix the air flow issue that was not fixed and made worse by Bosworth. This will cause me to pay even more and I would like to be compensated for the money Im spending to have another company come fix what Bosworth did not; as well as the new issue they created, and Id like my money back from Bosworth.

      Business Response

      Date: 07/07/2023

      ******************,

      We have issued a full refund of $150. I also offered to discuss further resolution which you decided not to accept which we respect as it is your decision. Again if you change your mind feel free to reach out and we would be happy to take care of you.

      Thank you from The Bosworth Company Management 

    The Bosworth Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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