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Business Profile

Ventilation

Maxx Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ventilation.

Complaints

This profile includes complaints for Maxx Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maxx Air has 2 locations, listed below.

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    • Maxx Air

      Mineral Wells, TX 76067-9502

    • Maxx Air

      PO Box 728 Mineral Wells, TX 76068-0728

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I want to thank the BBB for helping to resolve this matter. I did receive the fan blades I ordered and I am confident that if the BBB was not involved I would have not received the item I ordered. This just reinforces the fact that I will never conduct business with Fanco in the future. Again - Thank you BBB!!!!

      Regards,

      ****************

      Business Response

      Date: 08/01/2024

      Hello, this item has been fulfilled and this complaint should be closed. Thank you!

    • Initial Complaint

      Date:06/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

      Business Response

      Date: 06/18/2024

      This item has been refunded in full. 

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

      Business Response

      Date: 03/06/2024

      I apologize for the trouble here. You have been refunded in full. 

    • Initial Complaint

      Date:11/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered a replacement bathroom exhaust fan and they charged my credit card immediately. I have yet to receive any shipping information tracking number, etc. since I have placed the order and have tried to reach out to them multiple times and have gotten one response that said it would ship the next day which it did not.

      Business Response

      Date: 11/01/2023

      This order has been refunded. 

    • Initial Complaint

      Date:10/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed on September 26, 2023 for a bathroom ceiling exhaust fan/light. My credit card was charged on September 27, 2023 for $83.98 with an email confirmation that the business received my order. I have not received the product nor have been given an update to the status of the order in spite of repeated email and texts to the business. There has been no response at all. I would like the product shipped immediately or a credit be issued to my credit card.

      Business Response

      Date: 11/17/2023

      Hello, this item was delivered after this complaint. 

      *****************************************************

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 20593532

      I am rejecting this response because: I havent recieved the part yet or a tracking number. As soon as the part arrives, and I verify that it is correct I will close the case.

      Regards,

      *********************

      Business Response

      Date: 09/12/2023

      Hey ****, shooting you a message now. We had some turnover in that position and I think this got lost in the shuffle. I will get you straightened out right away.

      Business Response

      Date: 10/12/2023

      Customer has received the part now, this should be resolved.

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 60 inch fan blade on July 13 2023. There was no information except the size. I thought it was a generic part that would fit the fan that I have. I thought that if it didn't fit that I could send it back. I saw no indication of a no return policy. I received the blade unassembled in good condition, and proceeded to check for fitment. It didn't fit, so I contacted *****, and he informed me of the branding of the fan, and the no return policy, due to us not having a MaxAir product. I feel that I have been deceived and they sold a product that had no information or specifications that would have indicated to me that it would not work. I will happily return the blade for a refund plus shipping cost.

      Business Response

      Date: 07/28/2023

      Hello *******, we try to communicate that our parts are for Maxx Air products, and we are sorry it wasn't clear in this case. We have given you a refund in full and will reach out about the return. 

    Maxx Air is NOT a BBB Accredited Business.

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