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Business Profile

Orthopedic Shoes

Smith's Orthopedic Shoes, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Reviews

Customer Review Ratings

1/5 stars

Average of 17 Customer Reviews

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Review Details

  • Review fromWendy O

    Date: 03/10/2023

    1 star
    The shoe sizing was wrong plus no arch support. They came with a very strong chemical smell making it impossible to wear. I was told since they sent me the correct order they would only refund me 10% of my cost or give me 20% off towards another purchase. They are going in the garbage as it would cost me more to send them back then my 10% refund. I sent them everything they requested and by there response I knew I would never see my money back. This is a not a good company!
  • Review fromKrista H

    Date: 03/09/2023

    1 star
    I bought these shoes then got an alert from PayPal about this company which is in ***** per PayPal. I canceled my order two hours later. Two days later They said they shipped the shoes anyway. Now is a daily back and forth with refusing to take he shoes back and making a series of daily unacceptable offers such as good news, you keep the shoes and well give you a 10% discount on your next order. I havent recd the shoes yet but today realized this company used other names all sounding like American companies. I tried to leave a negative review on their website but unable to do so leaving me to believe their good reviews are fake.
  • Review fromKaren A

    Date: 03/08/2023

    1 star
    I received a pair of shoes and really like them. The right foot shoe is very stretched out and my foot slips out of the shoe.I contacted the company twice. I let em them know that I like the shoes, but to let me know how I can exchange them for another pair. I have not heard back from them.No communication means no business. I will tell everyone I know not to order from this company.
  • Review fromPhyllis L

    Date: 03/03/2023

    1 star
    The shoes were cheap made and falsely advertised as On Cloud brand. They were not! One shoe was longer than the other and no arch support. I ************************* and they wanted pictures so I sent pics showing measuring tape indicating the discrepancy in the length and no response. I emailed them again and they want pics again and added they needed the postal sticker. I knew then they had no intention of making it right
  • Review fromNancy H

    Date: 02/05/2023

    1 star
    Beware this (scam?) company.! The shoes are super cheap and no way is the foot bed “orthopedic”. I asked for a label to return, but that’s not an option. They offer a very minimal refund in lieu of mailing to some warehouse in China! Seems like our US Commerce Dept/government should have rules about returns and refunds. This company does not seem legit!
  • Review fromSuzanne H.

    Date: 01/04/2023

    1 star
    They are ********************* but no none does anything about it! Crappy product that made my mom fall from no traction on the bottom of the shoes. All their reviews are fake. They wont give returns!
  • Review fromJenny M

    Date: 12/18/2022

    1 star
    Better shoes at the dollar store. $80 garbage (two pair). Zero orthopedic support. Sizing was all wrong. When asked to return simply due to size, their response was - Prove it! Horrible customer service. What a *********** stars if I could.

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