Reviews
This profile includes reviews for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 134 Customer Reviews
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Review fromS. E.
Date: 11/01/2024
1 starS. E.
Date: 11/01/2024
They are raising my HOA fees to $37 this year. Last year it was increased by $27. Just seems like every year they are trying to get more and more money out of us. When I tried to get more information as to why and where my money would be going I got little to no information. Then HOPE just stated this is non-negotiable and ended the conversation. This is terrible and I can't stand the secrecy and lack of information. If you are going to increase my HOA fees you better have some documentation to why.
RealManage Dallas
Date: 11/05/2024
Were sorry to hear about your frustration with the *** fee increase and the lack of information provided. To help address your concerns, please email us at ************************************* with your community's name, location, and any specific questions. Well make sure your concerns are reviewed thoroughly and that you receive the detailed information youre looking for. Thank you for reaching out, and we appreciate the opportunity to assist you.S. E.
Date: 11/18/2024
I( have sent you an email in regards to this. I would hope something gets resolved or a proper understanding of the 13% increase which is really close to the legal cap of 15%.Review fromMichele D
Date: 10/18/2024
1 starMichele D
Date: 10/18/2024
A scam!! This is a corruption. Involving your HOA who hired a property manager aka Real Manage. RealManage works with a law firm. *****. The lawyers sign freely to things affecting you in your home and your life. This is a great scam for them.RealManage Dallas
Date: 10/28/2024
Were sorry to hear about your experience and take your concerns seriously. Please reach out to us directly at ************************************* so we can discuss your situation in detail and work toward addressing any issues. Your feedback is important to us, and were committed to ensuring transparency and support.Review fromCanute D
Date: 10/08/2024
1 starCanute D
Date: 10/08/2024
This business is double dipping. It has charged myself and a new owner for *** fees at the same time. My fees were on auto pay from my bank and before I stopped the auto pay the *** took out the fee even after it had been 8 days after the sale, and they had a new owner account on file.They refuse to refund my money 8 days post sale and even after they admitted that there were 2 accounts listed. One in my name and one in the new owners name. The unit was sold on 8/27/24 and they charged me for the following months *** fees. They refuse to admit that they made a mistake, and will not return my *** fee amount to me.RealManage Dallas
Date: 10/09/2024
We apologize for the frustration you've experienced and understand your concerns. Please contact us directly at ************************************* so we can investigate the situation further and work toward resolving this issue. Your feedback is important to us, and we want to ensure that your concerns are addressed as quickly as possible.Review fromTom D
Date: 09/26/2024
1 starHorrible service. They do not answer the phone. You can leave multiple messages and no one will call you back. You can send follow up emails requesting a call back or response and they do not respond.Review fromDavid S
Date: 09/26/2024
1 starWorst management company I have ever encountered. They dropped me off their autopay without informing me, then sent me a bill 8 months later stating the delinquent charges along with a $150. late fee. After numerous attempts to reach out to a manager, I finally had one of our board members communicate with them. After an extended period of time, I was informed by the board member that RealManage would not waive the late fees because of the time elapsed.Review fromMichele D
Date: 09/21/2024
1 starMichele D
Date: 09/21/2024
I am finding this HOA associated with Cambridge Crossing HOA. What the h*** is going on with these HOAs? As I was researching because there is some fraud going on here. How can there be two HOAs for one community? Where does the money go? This is some serious garbage. I believe we are all being scammed by a corrupt scheme. Cant wait to make some calls to District and State Attorneys Office come Monday. Time to start suing these theivesRealManage Dallas
Date: 09/26/2024
Thank you for sharing your concerns. We take transparency seriously and want to clarify any confusion regarding the Cambridge Crossing HOA.
Please reach out to us at ************************************* so we can provide more information and address your concerns directly. We are committed to ensuring the *** operates fairly and within all legal guidelines.Review fromDonna B
Date: 09/20/2024
1 starDonna B
Date: 09/20/2024
Terrible company, terrible commutation and wasting our dues! Thanks to the developers this company is just as bad as ************************, Cottages at *************, and White Oak Renovations. They are all ripping people off!!!!RealManage Dallas
Date: 09/26/2024
Thank you for your feedback. We're sorry to hear about your concerns and take your comments seriously. Our goal is to provide excellent service and ensure that all funds are used responsibly.
Wed appreciate the opportunity to address your concerns directly. Please reach out to us at ************************************* so we can better understand the issue and work towards a resolution.Review fromSan g
Date: 09/19/2024
1 starCharging us for things that were always there even when we bought the house. And now fines for those things even just as email notices. What corruption!! *********** is awful we're obviously going to take this to legal if they don't get rid of those crazy fees. **********************************************************************Review fromMorgan W
Date: 09/15/2024
1 starIn **************, a Homeowners Association (HOA) management company can charge a transfer fee to new owners, but they are required to disclose the fee. Under North Carolina law (N.C. Gen. ***** 47F-3-102(12)), HOAs are allowed to impose transfer fees in connection with the resale of property within the community, but those fees must be disclosed upfront, typically in the resale certificate or governing documents like the declaration or bylaws.After months of waiting we finally received very limited community info - however RealManage being RealManage wanted to retroactively charge us a transfer fee which they labeled as an ownership conveyance fee. At no point during the closing process was this transfer fee disclosed the first time we became aware of this fee was several months after the purchase of the property. According to North Carolina law, including N.C. Gen. ***** 47F-3-102, an HOA is only permitted to impose fees, including transfer fees, if those fees are specifically authorized within the communitys governing documents, such as the Declaration of Covenants, Conditions, and Restrictions (CC&Rs) or other recorded documents. We respectfully asked that RealManage provide a copy of the specific provision or document that grants the Community Association or the management company the right to impose such a transfer fee. We received no response despite contacting their CEO directly on two separate occassions. I could not be more disappointed with the behavior and the desire to charge fees where ever and however they can.Review fromLouisa C
Date: 08/07/2024
1 starLouisa C
Date: 08/07/2024
Not customer friendly at all. You can never get a hold of a manager, and you instead deal with a call center person who doesn't know anything. There are constant mistakes and they don't settle anything. If you have to live in a place with an HOA, avoid this management companyRealManage Dallas
Date: 08/15/2024
Thank you for sharing your experience with us, and we apologize for the frustration you've encountered. We understand how important it is to have direct and knowledgeable support, and were sorry that our communication has fallen short. Your concerns about reaching a manager and dealing with ongoing mistakes are important to us, and we want to address them promptly. Please reach out to us at ************************************* so we can investigate these issues and work towards a resolution. We're committed to improving our service and ensuring a better experience for you moving forward.
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