Reviews

This profile includes reviews for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
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  RealManage Charlotte

  8301 University Executive Park Dr Ste 130 Charlotte, NC 28262

  
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  RealManage - Blowing Rock

  105 Niley Cook Rd Blowing Rock, NC 28605

  
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  RealManage Raleigh

  8480 Honeycutt Rd Ste 200 Raleigh, NC 27615

  
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  RealManage Palm Beach Gardens

  300 Avenue Of The Champions Ste 120 Palm Beach Gardens, FL 33418

  

Review Details

• Review fromLouisa C

  Date: 08/07/2024

  1 star

  Louisa C

  Date: 08/07/2024

  Not customer friendly at all. You can never get a hold of a manager, and you instead deal with a call center person who doesn't know anything. There are constant mistakes and they don't settle anything. If you have to live in a place with an HOA, avoid this management company
  

  RealManage Dallas

  Date: 08/15/2024

  Thank you for sharing your experience with us, and we apologize for the frustration you've encountered. We understand how important it is to have direct and knowledgeable support, and were sorry that our communication has fallen short. Your concerns about reaching a manager and dealing with ongoing mistakes are important to us, and we want to address them promptly. Please reach out to us at ************************************* so we can investigate these issues and work towards a resolution. We're committed to improving our service and ensuring a better experience for you moving forward.

• Review fromNate C

  Date: 07/26/2024

  1 star

  Nate C

  Date: 07/26/2024

  I am writing this to express my profound dissatisfaction with the recent letter sent to our community regarding deck work and air conditioning units. The tone and content of the letter were both unprofessional and deeply troubling.The letter implied that residents were obstructing necessary deck maintenance by refusing to remove their air conditioning units during extremely hot weather. It is shocking that the *** would prioritize deck work over the well-being and comfort of its residents, particularly when considering that people in our community may rely on air conditioning for health reasons. Infants, elderly individuals with conditions such as COPD or asthma, and others who are vulnerable to heat have legitimate needs for their AC units, which the *** appears to dismiss with an astonishing lack of empathy.Furthermore, the letter's assertion that other neighbors manage without air conditioning and are somehow "alive" is not only insensitive but wholly inappropriate. The ***'s message seemed to belittle the real struggles that some community members may face, as if their comfort and well-being were secondary to the maintenance of the decks.Additionally, the unprofessional quality of the letter was evident, with numerous spelling errors and an overall poorly written presentation. The lack of attention to detail in such important correspondence undermines the credibility and competence of the ***. This recent communication has only reinforced a sense of frustration and disappointment with the ***'s management. We expect better from our governing body, including professional communication and genuine consideration for the health and needs of all residents. I urge the *** to address these concerns promptly and to ensure that future communications are conducted with the respect and professionalism that our community deserves.
  

  RealManage Dallas

  Date: 08/15/2024

  
  Thank you for sharing your concerns with us. We deeply regret that the recent communication regarding deck work and air conditioning units has caused distress and frustration within your community. The well-being and comfort of all residents are of utmost importance to us, and we sincerely apologize for any insensitivity in the tone and content of the letter. We understand that air conditioning is vital, especially for vulnerable individuals, and it was never our intention to downplay the importance of residents' health and safety.
  The unprofessional nature of the communication, including the spelling errors and overall presentation, is unacceptable, and we are taking steps to ensure that future correspondence is handled with the care and respect it deserves. We appreciate your feedback and will be reviewing our processes to prevent this from happening again.
  Please reach out to us at ************************************* so we can discuss your concerns further and work toward a resolution that addresses the needs of the community. Your input is invaluable as we strive to improve our services and communication.

• Review fromBryan B

  Date: 07/10/2024

  1 star

  Bryan B

  Date: 07/10/2024

  They are awful. Took my money, gave me a confirmation number, payment has cleared my bank and it is my job to prove I paid it. How about you find what you did with my money? Reps were no help at all with the exception of ****. Supervisor ******* was no help at all. Sure wish our hoa would find someone else.
  

  RealManage Dallas

  Date: 08/15/2024

  
  Thank you for bringing this issue to our attention, and we sincerely apologize for the frustration youve experienced. We understand how concerning it is when a payment issue arises, and you should not have to go through the hassle of proving that youve made your payment. Were sorry that our team wasnt able to resolve this for you, and well be looking into what went wrong. Please reach out to us directly at ************************************* so we can address this situation promptly and ensure your payment is properly accounted for. We appreciate your feedback and are committed to making this right.

• Review fromNathan G

  Date: 07/08/2024

  1 star

  Nathan G

  Date: 07/08/2024

  I understand that there has been a development where you guys intend to remove a memorial that was placed in memory of a friend who passed away. This is honestly ridiculous that you guys are more worried about how the area looks rather than keeping a place where his friends can visit him. Removing a memorial is actually heartless and I could never imagine a scenario where ** in charge and make the decision to tear down a bunch of flowers for a kid who died. If this gets removed from its location there will be an issue and please just Imagine for 2 seconds how his parents feel their 18 year old son who died and one of the last places they can go to be close to him you guys are trying to remove. Absolutely pathetic and disgusting that you guys would even consider removing this, Its a bunch of flowers and a sign if you guys remove it, it will be back up.
  

  RealManage Dallas

  Date: 08/15/2024

  Thank you for sharing your thoughts and concerns with us. We deeply regret that this situation has caused you and others so much pain, and we want to assure you that your feelings and those of the community are being taken seriously. Memorials hold significant emotional value, and we understand how important it is for friends and family to have a place to remember and honor their loved one.
  We are committed to finding a respectful and compassionate resolution that considers both the needs of the community and the wishes of those who placed the memorial. Please reach out to us directly at ************************************* so we can have a more detailed conversation about this situation and work together to find a solution that honors the memory of your friend while addressing any concerns that have arisen. Your feedback is invaluable, and we want to handle this matter with the utmost care and sensitivity.

• Review fromNancy B

  Date: 07/08/2024

  1 star

  Nancy B

  Date: 07/08/2024

  Sent people to my home which I did not request and was not notified of them coming.
  

  RealManage Dallas

  Date: 08/15/2024

  
  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience youve experienced. Its important to us that residents are fully informed and comfortable with any visits to their property, and its clear that we fell short in this instance. We take your concerns seriously and want to ensure that this doesnt happen again. Please reach out to us at ************************************* so we can investigate this matter further and make sure your preferences are respected moving forward. Your feedback helps us improve, and we appreciate your patience as we work to resolve this issue.

• Review fromJohn E

  Date: 06/26/2024

  1 star

  John E

  Date: 06/26/2024

  They are the worst!! They do not manage anything and do not respond to e-mails, voicemails or online submissions. I have tried to correct four issues and nothing. The grass by my house is brown, weeds are not removed, there is a pothole on the street which they manage that is over 5 feet across and I asked to get the paint code for the exterior as the contractor that sprayed the deck got overspray on the house so I want to touch it up and nothing.
  

  RealManage Dallas

  Date: 06/28/2024

  We apologize for the issues youve encountered and for any lack of response from our team. We are committed to addressing the brown grass, weeds, and pothole immediately. Please email us at ************************************* so we can expedite your request for the paint code and resolve these matters promptly. Your feedback is valuable, and we appreciate your patience.
  Sincerely,The RealManage Team

• Review fromKim P

  Date: 06/25/2024

  1 star

  Kim P

  Date: 06/25/2024

  My spouse and I have been asking for a parking pass since December 2023 due to our pregnancy, due date August 2024. We do not have a 2-car garage and both drive SUV's. My spouse cannot physically fit between the vehicles anymore and it's been a safety concern, which we've expressed, for months. From December 2023-March 2024, we sent 6 messages (roughly every 2 weeks), that went unanswered to the ******************, which falls under Hammersmith. When we stated we were going to escalate the matter, we immediately received a message the next day stating we were approved for a temporary permit. So, between our message at noon on March 20th and noon on March 21st, the board somehow met (there was no board meeting scheduled, or minutes posted on the community calendar/website) and granted us this pass. Fast forward to May 18, almost 2 months past this supposed approval date, and we STILL have not received this pass. Instead of emailing *******************************, I emailed Hammersmith directly as I saw their email address given in another terrible online review. Of note, all the messages sent in the portal asking about this issue have disappeared; however messages sent prior to December remain, so it's not an automatic deletion; someone in that organization has purposefully deleted those messages (of which I have screenshots anyway so it's really to their detriment in court to answer for). Hammersmith actually responded that we would get our answer/pass "soon". Another week goes by, no pass or communication from anyone. Hammersmith wants $225/mo from each residence and provides no meaningful services. This is such low hanging fruit to accommodate! The conclusion I am left with is that neither the local HOA or Hammersmith parent company ever intended on helping us, or anyone for that matter. Never mind the fact they are in violation of the Fair Housing Act denying reasonable accommodation to a pregnant person. If I acted this way in my job, I'd be fired. Unprofessional and lazy.
  

  RealManage Dallas

  Date: 08/15/2024

  Thank you for sharing your experience, and we sincerely apologize for the frustration and stress this situation has caused you and your spouse. We understand how important it is to ensure safety and comfort during such an important time, and it's clear that our response has not met your expectations or needs. The lack of communication and delays you've encountered are unacceptable, and we deeply regret that this has been your experience.
  We take your concerns very seriously, especially regarding the potential violation of the Fair Housing Act, and we want to address this matter immediately. Please reach out to us directly at ************************************* so we can look into your case in detail, ensure that your request is promptly fulfilled, and investigate the issues you've raised, including the missing messages.
  Your feedback is critical in helping us improve, and we are committed to resolving this situation in a way that meets your needs and restores your confidence in our services.

• Review fromSid M

  Date: 06/17/2024

  1 star

  Sid M

  Date: 06/17/2024

  Very good at making financial mistakes, causing confusion and double charging. This aweful company manages a property where we own home. Our tenant applied for additional parking permit by paying $100 to them. They never confrirmed to her or gave her that permit. Instead they also started charging us $100 on our assessment fees. When we contested about this they took the $100 charge on our assessment fee. But when the reached out to them, they told her they credited us the money. She deducted that money from our rent. This is just one example. These guys are not kind when we try to talk them and do not reply back to our emails or phone calls.Their Finance / Accounting team are an asbolute shame. Serious SNAFU's all the time. I wish each everyone them suffer the same way they punish home owners. If you pick people outside of ********** they can do a better job and the team at *******.
  

  RealManage Dallas

  Date: 06/18/2024

  We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused. It is disheartening to learn that our service did not meet your expectations and that you encountered multiple issues with our financial processes and customer support.
  We take your feedback very seriously and are committed to resolving this matter promptly. To better understand and address your concerns, could you please provide more details about the specific issues you faced? This will help us investigate and rectify the situation more effectively. You can reach us directly at *************************************.
  We understand the frustration caused by billing errors and miscommunications, and we deeply regret any stress this has caused you and your tenant. Our goal is to ensure all our homeowners receive accurate billing and timely responses, and we are working on improving our processes to prevent such issues in the future.
  Thank you for bringing this to our attention. We appreciate your patience and the opportunity to resolve this matter.

• Review fromCarol W

  Date: 05/28/2024

  1 star

  Carol W

  Date: 05/28/2024

  Something needs to be done about Hammersmith Property Management's complete lack of customer care. I owned a home in The Aspens under this so called "management" company. We had squirrels in the attic for the better part of a year. I sent weekly messages with videos of the squirrels clawing and running around all night long. I begged and pleaded for them to please remove the squirrels. I just kept getting put off by them and the usual answer, if I got one, was that they would present to the board. There was a huge hole in the ***** where the squirrels were getting and having families. Then we received the "Annual Squirrel Round Up" flyer in which they admitted how destructive these squirrels are. So they expect tenants who pay $400 a month to live with the squirrels for a year until the annual round up. They are NOT responsive to the needs of the community but take everyone's money. The place is a dump. You can walk around and see all the buildings falling apart. I wonder where all the money is going? I eventually had to sell my town home in The Aspens because I could not longer tolerate paying good money for bad treatment and living in a dumpy area. During the inspection, it was clear the squirrels caused immense damage, as they do living in the attic for a year. The damage cost me $1000. I sent Hammersmith the invoice that clearly stated that the squirrels had eaten through the electrical wires and caused damage to the **** unit's water hoses/pipes. I heard the same response "I'll ask the board". No response after that. I still follow up with Hammersmith but as usual no response. I had to sell my place that I loved and the main reason was the lack of "property Management" and the utter disrespect of Hammersmith. They acted like I should just be okay living with Squirrels in my home and that my anxiety about that situation did not matter, yet they took $400 a month from me no problem. When are they going to be held accountable? ZERO
  

  RealManage Dallas

  Date: 08/15/2024

  Thank you for sharing your experience, and ** truly sorry to hear about the difficulties you faced during your time at The Aspens.The lack of responsiveness and the dismissive attitude you encountered are not reflective of the standards we aim to uphold. Your frustration is completely understandable, and we sincerely apologize for the stress and financial burden this situation has caused you. We take your concerns seriously and would like to investigate what happened and address any ongoing issues.Please reach out to us directly at ************************************* so we can review your case in detail and work towards a resolution. Your feedback is invaluable in helping us improve, and we are committed to ensuring that no one else has to go through a similar experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

• Review fromInnocenti O

  Date: 05/14/2024

  1 star

  Innocenti O

  Date: 05/14/2024

  If I could give it a zero I would right from the people in ******* to our property manager ****** who by the way was a zero-. Im glad our BODs were smart enough to dump this company!
  

  RealManage Dallas

  Date: 05/15/2024

  We sincerely apologize for the experience you've had with RealManage. We're deeply disappointed to hear that our services did not meet your expectations, and we take your feedback very seriously.
  We understand the importance of effective communication and responsive management, and we regret that we fell short in this regard. Your concerns have been noted, and we are committed to addressing them promptly and implementing necessary improvements.
  Please know that we value your feedback and the opportunity to rectify any issues you've encountered. If you're willing, we would appreciate the chance to discuss your concerns further and work towards a resolution.
  Kindly reach out to us at ************************************* with any additional details or concerns you may have. Your satisfaction is our priority, and we are dedicated to regaining your trust.
  Thank you for bringing this matter to our attention.