Reviews
This profile includes reviews for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 135 Customer Reviews
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Review fromCarrie P
Date: 05/09/2024
1 starCarrie P
Date: 05/09/2024
Terrible company. I had an issue with a leak caused by my upstairs neighbor, and RealManage changed their position on the matter numerous times, finally deciding to leave me in the lurch. The leak is still not repaired, and I currently have a gaping hole in my bathroom ceiling. In addition, they have done some shoddy repair work in common areas of the neighborhood.
RealManage Dallas
Date: 05/13/2024
We apologize for any inconvenience caused by the ongoing leak issue and any confusion in communication. Our team is working diligently to expedite repairs to your bathroom ceiling and address concerns with repair work in common areas. For further assistance or to discuss your concerns, please contact us at *************************************Review fromKenny E
Date: 05/06/2024
1 starKenny E
Date: 05/06/2024
The *** for botanica lakes is rude and disrespectful. I asked to have some late fees removed from the account due to never receiving notice of a change in HOA management. I was told that was a ridiculous request because I should have notified the management company changed, despite them sending notices to the wrong address.RealManage Dallas
Date: 05/09/2024
We sincerely apologize for the inconvenience you experienced. Your feedback is crucial, and we take it seriously. Please contact us at ************************************* so we can investigate further and address this matter appropriately.Review fromJason W
Date: 04/30/2024
1 starJason W
Date: 04/30/2024
Failure to provide all services, all they do is raise rates and now they want a special assessment for expenses that they have caused the community through incompetent management. Theft of services is an understatement and what they are doing in my community is downright criminal.RealManage Dallas
Date: 05/09/2024
We apologize for your dissatisfaction. Our aim is to provide comprehensive services and address any concerns promptly. Please reach out to ************************************* so we can investigate and address your specific grievances.Review fromTisha S
Date: 04/13/2024
1 starTisha S
Date: 04/13/2024
This company is a joke. They do not follow up with their residents on anything.RealManage Dallas
Date: 04/15/2024
Thank you for sharing your feedback with us. We take your concerns seriously and are committed to enhancing our resident communication processes. Your input helps us improve, and we invite you to reach out to ************************************* with any specific issues you'd like us to address.Review fromDavid T
Date: 04/09/2024
1 starDavid T
Date: 04/09/2024
By far the most worthless so called association I have ever dealt with. A simple issue I have brought up concerning some wood damage on my condo is still an unresolved issue after 2 years of back & forth with multiple property managers giving promises to take care of it but never getting anything done nor reaching out back to me even after leaving multiple ******************* for any status.RealManage Dallas
Date: 04/11/2024
We sincerely apologize for the frustration you've experienced. Rest assured, addressing your concern is our priority, and we're committed to resolving it promptly. Please email us directly at ************************************* with your contact information, and we'll ensure immediate attention to your matter.Review fromFredy P
Date: 04/03/2024
1 starBad company, bad customer service, not professional at doing business with. They are charging $40 more just for some 2024 assignments up charge. I had schedule autopay months before the end of the year then later they take over and decide to charge more. Thats when I get a late fee each month and while we are sitting hear waiting for the board to make a decision we are now in April and guess what they wont hesitate to charge the late fees again on the 10th of this month. Bad way of doing business.Review fromWolfgheist
Date: 03/18/2024
1 starThis company is unbelievable. I have lived here for 21 years and never had a problem until this management group took over our ***. They changed my billing and *** information when someone in my household that is not on the *** account, not on the home loan, or the title sent them a pool card waiver form to activate the summer pool card. I was not receiving any mailed statements anymore, or emails from the ***. I realized this and logged in to see what was going on and saw that I had $135 in fees and missed *** payment. I immediately paid the *** fees and disputed the fees due to them sending everything to the person that sent them a pool card waiver with an unmonitored email and that is not on the account or the home. They refused because they said they sent them to the afore mentioned email even though I told them that was not mine and never had been. I asked for escalation and they just continued to add on late fees ON THE LATE FEES, since I had paid the dues already. They then told me several times that this was escalated and the board would review. After months I went to one of the committee members in person to request a board hearing. They then waived the fees only 2 months and not all the way back to July when I first brought this to their attention as a dispute.I am having to take these guys to court and add in attorney fees, because they cannot use one bit of common sense like any normal company would. They should have waived the $135 in fees, not continue to charge until there is $400 in fees that are just fees for fees. No *************** are unpaid.Review fromF H
Date: 03/15/2024
1 starF H
Date: 03/15/2024
No snow removal all day and last time they scheduled it for ************** at like 1am. A crew was outside from 1 until 3 yelling and talking and shoveling while we tried to sleep. This company is so amateur.RealManage Dallas
Date: 08/15/2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and disruption you've experienced. Its clear that the timing and execution of snow removal at ************** have caused significant frustration, and we understand how important it is to have this service performed at a more appropriate time.
Your feedback about the noise and the lack of snow removal during the day is valuable, and well be addressing this issue with our team to ensure better scheduling and consideration for residents needs in the future. Please reach out to us directly at ************************************* so we can discuss this further and work on a solution that better meets the communitys expectations. We appreciate your patience and are committed to improving our services.Review fromAmir s
Date: 03/14/2024
1 starHorrible Company , unprofessional and i do not understand how and why the *** board members choose to hire this company to manage after seeing all the reviews here and on google.BOARD MEMBERS PLEASE DO NOT HIRE THIS COMPANY TO MANAGE YOUR PROPERTY.They do not reply to emails or calls.they do not maintain the community , they do nothing and get paid .such a shame that you are still doing business.Review fromAmber L
Date: 02/27/2024
1 starAmber L
Date: 02/27/2024
this company is horrible. they charge $300 a month to tell me that it will take 5-7 business days to call me back, to NOT give me the local offices phone number because they're not allowed. to say that they will TRY to have them reach out to me regarding the fence knocked over by wind, uprooted COMPLETELY from the ground, hitting my neighbors ac unit and the houses. i've put in service requests and get no word back. we've had them since january of this year. what am i paying a car payment amount for? $300 to not be allowed to have the local offices phone number.RealManage Dallas
Date: 03/07/2024
We apologize for the inconvenience you've faced. We're actively investigating the delay in addressing your fence concerns and are committed to resolving the issue promptly. Please reach out to ************************************* for assistance.
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