Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

• 

  Toyota Motor Manufacturing Kentucky, Inc.

  PO Box 2700 Georgetown, KY 40324

• 

  Toyota Motor Credit Corp

  3957 Westerre Parkway, Suite 200 P.O. Box 31826 Richmond, VA 23294

• 

  Lexus-Division Of Toyota Motor Sales, USA, Inc

  450 E Diehl Rd Naperville, IL 60563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a recall on my car over a year ago, regarding passenger airbag not working, and never received a remedy. I have not been able to drive anyone around. I have repeatedly tried to contact them about this.

  Business Response

  Date: 03/06/2025

  Toyota mailed an interim notification for the recall on your vehicle to advise you of the nature of the concern and to inform you that we are making preparations to implement the safety recall remedy for your vehicle. The interim notification advised involved owners that Toyota will send another owner notification when the replacement part(s) is(are) ready and that these notification letters will be mailed over several months, consistent with parts availability. You may also check on the status of the remedy at *************************************************************************;

  Customer Answer

  Date: 03/07/2025

  I am rejecting this response because:   I would please like to have an actual estimate of when I should be receiving a remedy.  It's been over a year so far.  I do not understand why it is taking so long and its been a major inconvenience for me since I have not been able to drive any passengers around, no family or friends.  Thanks.

  Business Response

  Date: 03/11/2025

  Toyota mailed an interim notification for the recall on your vehicle to advise you of the nature of the concern and to inform you that we are making preparations to implement the safety recall remedy for your vehicle. The interim notification advised involved owners that Toyota will send another owner notification when the replacement part(s) is(are) ready and that these notification letters will be mailed over several months, consistent with parts availability. You may also check on the status of the remedy at *******************************************************************.

  Should the guest have any additional questions, we encourage the Guest to contact us at ************.

  Customer Answer

  Date: 03/11/2025

  I have reviewed the business response and will call the phone number Toyota provided.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2014 Toyota Prius that I bought brand new from dealership.Recently, 3 warning lights (ABS, Brake, Skid light) turned on (Diagnostic code: C1391- abnormal leak in accumulator). A mechanic scanned it and said its a massive issue from Toyota Prius so I sent it to the dealer to fix since it was a manufacturing issue.Toyota dealer diagnosed it with same conclusion and said its past the Customer Support Program Bulletin deadline which covered this issue either 10 years or ******* miles after purchase, whichever first. My car is 4 months after the 10 yr **** and has been well maintained and low mileage at 63k mi, so its frustrating to hear my car cannot be covered for this Toyota issue that is common (numerous accounts online of same Prius issue). This issue had nothing to do with how *** managed or driven my car. Its like coverage is dependent on luck: if the warning lights turn on before the 10 yr ****, then they can fix it but if its after the 10 yr ****, then its out of coverage.I called Toyota **************** for support,asking if they can help with this situation. They escalated to case manager, who later called, saying they wont fix it since I missed the deadline which is ridiculous because Ive never received the notice. I called multiple times to explain I never received it but they ignored **** know someone who had the same issue and past the 10 yr ****,but had it fixed by Toyota, which doesnt match the reasons they gave ***** a big company, Toyota should take responsibility for its manufacturing issues. Instead of recall, Toyota did a Customer Support Program without ensuring all customers received this notice and then penalizing people for being loyal customers by having us pay for an issue I had no control over. Its like a loophole to avoid responsibility for their own issue. I feel like Im being penalized for maintaining my car properly so the lights didnt light until a few months after the 10 yr.I hope someone can help look into this.

  Business Response

  Date: 03/04/2025

  We have reviewed the follow-up complaint filed by the Guest.
  
  As we have indicated, the vehicle is beyond the ZJB Customer Support Progam (CSP) parameters, which expired on  09/15/24 or ******* miles. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Tundra 2016 - substantial rust on frame Northshore Toyota - *********, **** have been bringing my truck to this business for many years. The truck has been placed on a rack for oil changes, tire rotation etc Not once has anyone told me that my truck was rusting. They contact me with a video showing a dirty air filter and other minor repairs, but not once, have I been informed of this major repair. Now this repair will cost me thousands of dollars. Although other model years have been recalled, this one has not. This issue could have been dealt with long ago, if they would have let us know there was an issue. I would like the truck repaired at the dealerships expense.

  Business Response

  Date: 02/18/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  All Toyota vehicles sold in the ************* after 1990 have the following limited warranties: 
   
  1.Basic Warranty for 3 years or ****** miles, whichever occurs first, with the exception of wheel alignment and balancing, which are covered for 1 year or ****** miles, whichever occurs first
  2.Powertrain Warranty for 5 years or ****** miles, whichever occurs first 
  3.Corrosion Perforation Warranty for 5 years, unlimited miles 
  4.The Emissions Warranty on your vehicle will vary from state to state
  
  The Toyota warranty period begins on the date the vehicle is first delivered to the original purchaser or placed into service.
  
  In reviewing the Guests case, we note that the concern with the frame rusting occurred beyond the parameters of the basic warranty, as the vehicle is 10 years of age and has ****** miles on the odometer.
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paint Peeling Issue on my Toyota Vehicle I am reaching out as a loyal Toyota customer seeking your assistance regarding a significant paint peeling issue on my Corolla 2014 Despite my admiration for Toyota's quality and reliability, I am deeply disappointed by the premature paint deterioration affecting my vehicle.I have already attempted to resolve this matter through Toyotas customer service channels, but my concerns have not been adequately addressed. Given the widespread reports of similar paint defects, I kindly request your intervention to ensure a fair resolution.

  Business Response

  Date: 02/27/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. 
  ********************** issued the *** customer support program providing coverage for the identified concern.  The Guests vehicle is beyond the timeframe of the ZKG Customer support program, as it expired on 04/11/2024. Once the vehicle is outside of the time frame of the LSC/CSP, the cost of repairs becomes the owners responsibility.
  In reviewing the case,we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Toyota Sienna on January ******* from ****** ***** ******* for a total cost of $42,345.55. After owning the van for 10 days, the engine failed. It was towed to Toyota of Scranton, where the mechanic there told me they dont recommend repairing the engine due to the damage it had. After they looked deeper into it to see if it was under warranty, they found it was under factory warranty and the engine broke down due to the service done by ****** Toyota of *****************, ** in August, 2023. They said they improperly repaired the engine that caused it to breakdown. I then filed a claim with Toyota corporation. A man named ****** was my case manager. He has informed me that ****** Toyota wants to repair the engine. I just didnt spend nearly $43,000 for a rebuilt engine, which severely depreciates the value of the vehicle. I never would have purchased this if it had a rebuilt engine. It is now nearly 3 weeks later and Toyota is dragging their feet on any resolution for this. I would like to be made whole for the cost of the vehicle and end this nightmare.

  Business Response

  Date: 02/25/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey Toyota!Not sure what happened here, wanted to reach out since I didn't see a phone number anywhere. I bought a used Toyota (23k miles) about 6 months ago. Brought it into the Toyota service center today to get an oil change. Received the attached quote (about $18 and change, which seemed great! I assumed it might have still been covered under ToyotaCare) but about half an hour later when it came time to pay, it jumped up to about $80 something after coupon. Not sure why the price jumped so high? Ive attached the original quote and the updated payment invoice. Normally I wouldn't complain, but it just seems like such a big jump that I'm not sure why it changed so much?Thanks in advance for any help!

  Business Response

  Date: 02/18/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description is below

  Business Response

  Date: 02/24/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of the Issue:I am filing a formal complaint against Toyota Motor Sales, ************ regarding their refusal to reimburse me for a repair covered under Customer Support Program (CSP) ******, which applies to my 2018 Toyota Sienna and covers the replacement of the defective low-pressure fuel pump. Toyota has acknowledged this issue and extended coverage for repairs under CSP 23TE05. My vehicle qualifies for this program based on its make, model, and VIN, and I experienced the exact issue described in the program. Due to unreasonable delays and failure to complete the repair at Toyota of Greenfield, I had the work completed by a reputable third-party repair shop, ****************, using OEM Toyota parts. Additionally, CSP 23TE05 was established because of the class action lawsuit, Case No. 1:20-CV-00629-WFK-JRC (E.D.N.Y.), which held Toyota accountable for defects in the low-pressure fuel pump affecting multiple models, including my vehicle. Toyotas refusal to reimburse me contradicts the intent of this legal settlement and the consumer protections it was meant to provide.Toyotas Unfair Denial of Reimbursement Toyota is now denying my reimbursement request, stating that the repair was not performed at a Toyota dealership. However:1.The CSP does not explicitly state that repairs must be performed at a Toyota dealership 2.OEM Toyota parts were used 3.The repair was necessary for my safety and the vehicles operation 4.Toyota of ********** failed to complete the repair in a timely manner 5.Toyotas refusal to reimburse contradicts the intent of CSP 23TE05, which was established as part of a class action lawsuit to protect consumers from out-of-pocket expenses related to this defect.Desired Resolution:I respectfully request that Toyota Motor Sales, U.S.A., **** honor the intent of CSP 23TE05 and reimburse me for the full cost $921.43 of the diagnostics and repair performed at Becks Automotive.

  Business Response

  Date: 02/25/2025

  
  
  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.
  
  The guest contacted the ********************** *********************** on 1/31/2025 and was advised by a Team Member that specific components may not be covered by a customer support programs or special service campaigns.

  According to Customer Support Program ******,

  " This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle
  Limited Warranty Section of the Owners Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is
  not covered "

  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for a Corolla Cross HV XSE in late summer 2024. At that time, we confirmed the specs of the car with the dealer, ***** *****. When the car arrived, we saw that it did not have auto-dimming (AD) rearview mirror as noted in the specs. ***** told us he didn't know why there was a discrepancy. We told him and the manager that we wanted AD mirror. He stated that AD mirror did not have homelink, and if we wanted HL we couldn't have AD. Later we learned ***** was incorrect and that AD mirrors have HL. We reached out to Toyota cust service and our dealer multiple times (5 or more) and were never given a satisfactory response as to why our car does not have the AD mirror described in the specs. We also asked to have the mirror replaced with the one listed in the specs. We have been told that the AD mirror wasn't listed on the window sticker (which we never saw since we didn't buy the car "off the lot"), that the AD mirror isn't compatible with this model (despite the fact it is listed in the specs), that they can't get the part, and that we "agreed" to the non-AD mirror when we bought the car (which isn't true--we told them we wanted the other mirror as you can see with my follow up text to ***** that went unanswered). Finally, in late January, an agent at Toyota Brand Engagement (TBE) told us we should indeed have gotten the AD mirror and set an appointment with our dealer for it to be installed. When we went to have it installed on 1//27/25, however, we were told they didn't have the part and they would order it and call us when it arrived. They have not called us. When I called to ask why, I was again told that the AD mirror is not standard on the vehicle we purchased. TBE now tells us Toyota cannot provide the mirror and the dealer, ******** Toyota of ********, does not return our calls.I have spent hours trying to resolve this issue. We would like to have the AD mirror installed or money refunded for the mirror we didn't receive.

  Business Response

  Date: 02/24/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because:   

  Business Response

  Date: 03/04/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Toyota sequoia 2 years ago, I was recently involved in a head on collision in December 2024 where the other car punctured my front bumper and severed the electrical system of the vehicle and that included the airbag system. While trying to get that repaired, the necessary part needed to fix my vehicle is not in stock with no date to be determined and in the meantime everyone I call the company I get told the person handling my case will return my call by the end of the week with an update which does not happen. Or they update me with they still dont have a response on a date the part will be ready. My car has been at Toyota north Bakersfield sinse January and in the meantime Im still making $1100 payments. They still do not have a date that the part will arrive and I dont know when my car will be ready. I do not get any answers from anyone.

  Business Response

  Date: 02/18/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

  Customer Answer

  Date: 02/24/2025

  On 2-19-25 I contacted the body shop to get an update since the dealership said they could not give me, the owner, any information since the body shop dropped the car off. The body shop informed me they received the part and it should be completed by Friday the 21st. On Friday the 21st at 4pm I contacted the body shop to find out if my vehicle was ready and they informed me that the dealership ordered the wrong part. So now I am waiting for an update from someone. The answer from corporate is unacceptable and that has been their answer from the beginning, they are working on it! I never get a response or update about the part, from neither corporate nor the dealership nor body shop for that matter yet am still making the monthly payments of $1100 a month plus insurance. I have not had my car since January and am no closer to getting than I was when I started. I would like some definitive answers.