Business Profile

Auto Manufacturers

Toyota Motor North America, Inc.

Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,134 total complaints in the last 3 years.
416 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
II have purchased new 2023 Toyota Tundra 4x4 **** edition 26th from ********* Toyota. Currently it has 760 miles and I have below issues.1. Hissing satellite noise from front driver side speaker (from day 1)2. Auto door lock is not working after I exit the vehicle even though the setting is turned on (from day 1)3. Lots of air noise coming from driver side door which I assume is a bad weather seal (from day 1)4. Woofer behind the driver is blown out even though I never increased volume above 45 (from last 1 week)5. I was ever able to fill my gas tank above 24 gallons when the meter showed empty and I never for more than 350 miles on full tank. As per Toyota website, gas tank capacity is 32 gallons something and at least I should get 600 miles.6. Unable to engage electronic parking brake from day 1 7. Unable to set maintenance mileage from day 1 8. couple of safety recalls I took my truck to Crown Toyota in ******* to get above issues fixed. They said they will charge me $195 inspection fee as I didn't purchase the vehicle from them. Also, they insisted that I might have listened on high volume and blown up the woofers. How in the world does it matter? There is a reason for woofer. Noise limit on the truck and woofers are supposed to handle the maximum volume and bass limit set in the truck. Remind you, its brand new truck and woofer is already blown out. I told the service guy that my 2012 ************* never had issue with woofer even though I have listened at higher volume and bass occasionally. He said: oh, it's ****** and you cant compare it with Toyota. I have paid $36k out the door for ****** and $75k out the door for this Tundra. I expect better service and components.
Business Response
Date: 04/01/2023
We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any prior contact from the Guest to our ************************ We encourage the Guest to contact ** at ************ so we may further evaluate the Guests concern.
Customer Answer
Date: 04/01/2023
I am rejecting this response because: no one from Toyota contacted me.
Business Response
Date: 04/21/2023
As previously stated per our records, we do not reflect any prior contact from the Guest to our Brand Engagement Center. We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
Customer Answer
Date: 04/22/2023
Am going for arbitration on this disgusting Toyota tactics. This is freaking brand new vehicle loaded with issues.
Customer Answer
Date: 05/18/2023
I want arbitration. When is that? I see that no one cares to proceed further.
Customer Answer
Date: 05/23/2023
From: ********************************** [mailto:**********************************]
Sent: Monday, May 22, 2023 5:44 PM
To: Info <************************************>
Subject: Message from BBB.org

Hello, I would like to have a supervisor call me regarding complaint #********. Someone closed the case without providing proper reason. I mean what's wrong with you guys?
Sent from *********************** (******************)
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2018 Ch-R brand new, got it serviced at Toyota for its lifetime. The first issue its had is due to a rattling noise from the transmission, I have 80k miles. The transmission cost is $11,000 totaling my vehicle. The don't repair it just replace it. The car is barely worth that. The Ch-R has a CVT transmission that has been recalled in other vehicles. I called brand engagement who was less than helpful. Beth and the senior brand engagement person are disrespectful and we're insulted by me wasting their time and lack of effort. They read off the script and no genuine solution, or customer service was offered. You might as well talk to a wall. An insulting final offer of $750, doesn't make a dent in $11k or almost $40k I would have to spend on a new car considering I have spent thousands upon thousands for being a loyal customer for 20+ years. You can't expect customers to stand by you, when you can't stand by your FAULTY product. You are messing with my livelihood. I am a first responder that works with cancer patients, do you think I have time to worry about a stupid Toyota LEMON?! Never again will or my family have a Toyota.
Business Response
Date: 04/01/2023
Good Afternoon,

We have had the opportunity to look into this guests concern with her vehicle. While we are sorry to hear that they are experiencing a concern with the transmission on her vehicle, In looking into this further the vehicle is outside the powertrain warranty by both time and miles. Because of this, we are unable to provide assistance with the replacement of the transmission. While we understand this is not what the guest would like to hear, it does stand as the final position of Toyota.
Customer Answer
Date: 04/06/2023
I am rejecting this response because: There is no reason why a transmission for a 2018 chr is more expensive than the Supra, Camry, Rav-4 all other Toyota transmissions, and can not be worked on by trained Toyota technicians. Please tell me why Toyota can not fix this Toyota product, or offer an affordable cvt or OEM transmission? It’s not worth the fix.
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I own a 2013 Scion xB, the **** is *****************. The vehicle is painted Super White and has extensive peeling paint. I've carefully reviewed the details of Toyota's ZKG Customer Support Program covering repainting of portions of the vehicle due to this manufacturing defect at no cost to the owner. The document states "The Primary Coverage will be offered until December 11, 2022, regardless of mileage. After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use, regardless of mileage." The vehicle was originally sold in ****** through Toyota's distributor Servco. Servco has provided a date of first use as of 3/26/13 (attached), making this vehicle eligible under the secondary coverage clause. No where in this document does it state an end date for this program other than 10 yrs from the date of firs use. I've contacted Toyota of North America and my local dealership regarding eligibility in this program, and after investigating for a week they are stating that the vehicle is not eligible because the program has already ended. This is in direct conflict with the attached document. I would like to get confirmation that my vehicle is eligible for this program and get the corrective repair completed as soon as possible, as the vehicle is eligible for this repair for another 6 days.
Business Response
Date: 03/30/2023
We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.
The guest contacted the *** on 03/30/2023 and was provided case #230308000420/ The guest was advised the vehicle is outside of the parameters of CSP and not applicable for warranty repairs based on vehicle outside of the parameters by time.
Customer Answer
Date: 04/03/2023
I am rejecting this response because: I am confident that this repair should be covered under this warranty. Phases 1-4 of Toyotas ZKG paint program specifically cover 2008-2016 Scion XB's for "10 years from the date of first use, regardless of mileage." This section comes from page three of Toyota's own policy, which is attached. I've also attached evidence showing the date of first use as 3/26/2013 - as supplied by Toyota's original distributor, Servco. I'll also note that I first brought this car to the dealership on Monday 3/13. Given these materials, I would like to ask Toyota why specifically they are stating that the vehicle is no longer eligible.
Business Response
Date: 04/25/2023
We have reviewed the follow up complaint from the customer. As previously advised the concern has been reviewed by Toyota and our position has been provided to the customer.
The guest was advised the vehicle is outside of the parameters of CSP and not applicable for warranty repairs based on vehicle outside of the parameters by time.
Customer Answer
Date: 04/25/2023
I am rejecting this response because I do believe that the vehicle is eligible, and Toyota has provided no specific details on why it is not. I have provided evidence on why I believe the vehicle is eligible and I would like Toyota to respond with specific facts on why it is not.
Business Response
Date: 05/20/2023
We have reviewed the follow up complaint by the customer. As requested the customer support program for this vehicle related to edibility is outside of the parameters by time.
Primary Expiration Date : 12/11/22
Secondary Expiration Date : 02/01/23
Business Response
Date: 05/20/2023
Feedback has been provided to the customer.
Customer Answer
Date: 05/31/2023
I am rejecting this response because: I disagree that the secondary coverage ended on 2/1/23 as indicated in the most recent response. As shown by the attached eligibility page from this program, "Secondary Coverage is applicable for 10 years from the date of first use, regardless of mileage." The date of First Use for this vehicle, as provided by your distributor ServCo and CarFax (evidence of both attached) shows a date of first use of 3/26/13. Extending that our 10 years puts us at 3/25/23. I originally contacted Toyota regarding this repair on 3/13/23. Given this information, this repair should be covered by this program. An estimate had already been prepared by the dealer's bodyshop, I'm just waiting on your approval. Thank you
Business Response
Date: 06/11/2023
The guest contacted the *** on 03/30/2023 and was provided case #************/ The guest was advised the vehicle is outside of the parameters of CSP and not applicable for warranty repairs based on vehicle outside of the parameters by time. There will be no further review to this complaint.
Customer Answer
Date: 06/11/2023
I am rejecting this response because Toyota has never provided rationale or explanation on why they do not feel the repair to my vehicle should not be covered under their program. I have submitted specific data and evidence, much of which comes from their own systems and original policy documents, explaining why I believe that decision was made in error. I've asked them to review these materials and then tell me where I've made in error in believing my vehicle is covered. This has never happened. I've only received a response that the vehicle is not covered - no detail, rationale or explanation. Unless I can get resolution through this channel, my only other option would be to pursue this in court, because I know I have a strong case.
Initial Complaint
Date:03/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a flat, so I pushed the safety button in the car. Which I have to pay monthly for. It took almost three hours and they couldn't get anyone from aaa to come out. Which they have a contract with. The woman told me to find a company to come out and they would send me a check for what I paid. I filled that on *****. Incidence happened on *****. I had to call back four times to even get that department to send me an email back. They finally did email me and denied it. As of speaking with several people including a supervisor from roadside ********** have to keep waiting on an email. He says they don't have the proper tools to see where I pushed the button in my car. This is going on month five with no check issued. I'm not asking a lot here! I've already contacted corporate.
Business Response
Date: 03/30/2023
We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer. The concern will be reviewed and a follow up will be requested by Roadside assistance to further review the complaint filed by the guest.
Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31st, 2022, I purchased a certified preowned 2020 Toyota RAV4 LE with ****** miles on it from a Toyota dealership in *******. On November 14, 2022, with about ****** miles on the vehicle, the RAV4 spontaneously caught fire and was declared a total loss. The RAV4 with VIN ***************** was serviced on October 31st, prior to the fire, at Autonation Toyota of **************. No issues were found with the vehicle, new tires were installed, and a front license plate cover was installed. No other modifications were made to the vehicle prior to the fire on November 14th. At the time of purchase, a *************** Agreement was purchased supposedly covering the vehicle for any mechanical failures and the vehicle was still under factory warrantee.On November 14th, 2022, I drove the vehicle to work without issue and arrived just before 9 AM. The vehicle was parked outside in 30 degree weather until about 7:40 PM when I walked out to witness the Spokane ********************** extinguishing the vehicle for the first time. The fire had to be extinguished two more times before finally going out. I personally witnessed the fire reignite beneath the access panel for the fuel pump beneath the rear passenger seat. The fire inspector believes an electrical issue in this area caused the fire. Toyota took over a month to inspect the vehicle, informing me that maintaining and storing the vehicle would be left to me until they had a chance to look at it. This inspection involved a third party inspector from ******************************* taking pictures from outside the vehicle and sending them to Toyota Corp for review. He informed me he was not allowed to open any doors on the vehicle, move objects in the vehicle, or give his opinion on the cause in his report to Toyota Motor Corp. Toyota's corporate review took two more months and resulted in an "undetermined" answer. I requested a copy of the report and was told I "should be happy with the response I received."
Business Response
Date: 03/18/2023
We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.

Per our review the claims department has provided the information to the guest and he has been provided a position. The guest can refer back to their mailed letter from the claims department if they have questions or need clarification regarding their concern. The Toyota *********************** has also followed up with the guest and provided this information via case # ************ on March 1 2023.
Customer Answer
Date: 03/20/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not satisfactory. I was basically told by your company (specifically *******************************) that your company doesn't care how the fire started. You have refused to provide me with any further information regarding your investigation. This post was made due to the failure of your company to acknowledge my concerns over the last 4 months.
Initial Complaint
Date:03/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2017 Toyota Tacoma. I have meticulously maintained my vehicle. In October of 2022 I noticed the paint started to peel around both rear door windows, yet there was no rust and the primer was still in tact. I went online and started researching this issue and determined that Toyota acknowledged having problems with white paint pulling away from their vehicles. There are thousands of active recalls for the same white paint that is on my vehicle. I contacted Toyota and they said that "my vehicle wasn't part of the recall but if enough people call and complain they would add it to the list". I went online and saw numerous class action lawsuits and complaints to Toyota for the same issue relating to my Truck. When I first called the rep stated that I should get an estimate from a Toyota dealer and call them back. I had opened a case (#************). The Toyota body shop owner said this is the identical issue that is occurring with all of the white Toyota vehicles. When I called back to report on the estimate another rep said he would handle my case as the original person I spoke with was out of the office. He said they would not be able to cover the $3556 repair due to my truck not being part of the recall. I elevated to a manager who said he couldn't do anything at the corporate level. My truck has only ***** miles and up until now was worth over what I paid for it (per the *** due to the recent shortage of trucks/vehicles).Please see the attached pictures which you will find match thousands of pictures online from Toyota vehicle owners across the world. Please advise on next steps. I appreciate your attention to this matter. I just want my truck's paint repaired per the estimate from the Toyota body shop of $3556.
Business Response
Date: 03/29/2023
Good Morning,

While we are sorry to hear of this guests concerns with the white pain on their vehicle, we have checked and there are no active customer support programs for this vehicle, and it is beyond the 3 year/36,000 mile warranty. Because of this there would be no assistance we could provide, and any repairs would be out of pocket by the vehicle's owner. We understand this may not be what the guest is wanting to hear but it does stand as the final position of Toyota.
Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Toyota USA is unable to provide the torque specifications for the lower ball joint(LBJ) bolts(4) to steering knuckle and castle nut(1) to the lower control arm for a 2005 Toyota Tundra, 4.7L, 4WD, DC which has been the subject to several well documented problems with with these bolts shearing off causing catastrophic results, major damage to the vehicle, injuries to the occupants in the vehicle as well as other vehicles in potential accidents involved.

The main problem is with the conflicting torque specifications from Toyota 2001-2006 Repair Manual. There are multiple sections in the Repair Manual for the same part but with different torque specifications for its fasteners.

Based on the non-FAILSAFE design (LBJ is above the Lower CA) of the front suspension of the 2005 Tundra, the concern is if the Lower Ball Joints are over tighten or under tighten that there is a risk of the bolts shearing off causing an accident, which is coincidently the same reason why Toyota issued a recall in 2007 (Special Service Campaign - 70B) for the lower ball joints.

3/6/23 - 3/10/23 - 7 Toyota dealerships were contacted, all confirmed that there are conflicting torque specs in the 2001-2006 Toyota Tundra Factory Repair Manual for the Lower Ball Joint's (4) bolts to the steering knuckle and (1) Castle nut connection to the lower control arm.

3/11/23 - 3/14/23: Problem was documented, evidence provided of OEM Lower Ball Joint failures still occurring and the screen shots from the Repair Manual that show the different torque settings requesting Toyota to provide definitive torque specs for the bolts and nut of the lower ball joint. Toyota redirected me to the dealership which was unable to provide an answer.

Despite opening a support case with Toyota USA and contacting multiple dealerships in the area Toyota has not been able to clarify the proper torque settings which may be the reason why the Lower Ball Joints failed in the first place and continue to fail today.
Business Response
Date: 04/06/2023
Good Morning,

While we are sorry to hear the guest has been unable to get the information requested, we show he has already been advised to speak with the dealer as they have trained mechanics who would be able to best assist him with his concerns. We have documented the guests concerns.
Customer Answer
Date: 04/25/2023
I am rejecting this response because: As I have indicated in the initial complaint. Multiple Toyota dealerships were already contacted and each provided different and conflicting torque specifications for the same bolts, which was the reason for contacting Toyota Brand Engagement Center directly. If Toyota can not provide the specifications I will be forced to use 'Toyota of Westport', 'Stephen Toyota', and 'A1 Toyota's' recommendation of 48ftlbs for the 4 lower ball joint bolts and 117ftlbs for the lower ball joint castle nut despite them acknowledging the conflicting info in the FSM. They provided emails of the specs and stated that is what they used and have not encountered problems. I'd like to have this documented in case of any issues, accidents, injuries, etc... related to the ball joints as a result of conflicting torque specs from Toyota's FSM and dealerships. And would suggest Toyota clarify these specs in the either the FSM (Factory Service Manual) or TIS (Technical Information System).
Business Response
Date: 04/28/2023
Good Afternoon,

We have documented your concerns and responses at Toyota corporate headquarters.
Initial Complaint
Date:03/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/19/23 I purchased a 2023 Toyota Tundra Platnium and was never given my second key fob. As I did research I was able to verifiy that there was some sort of shortage of the key fob chips. People on the ** Toyota forum pages stated they bought one in Pctober 2022 and have yet to still receive one. So yes, I'm aware of the shortgage. However, when I called prior to knowing this and stated I needed a 2nd key fob, I spoke to the parts dep at Autonation Toyota in *****, ** and was adbised they could order me one but I would need to pay over $200. Therefore, this tells me there is not a big shortgage as you guys state there is. I NEED my 2nd key fob since I'm driving to out of state and then taking a flight out where my brother is flying out to pick up my truck. I've contacted the dealership last week on 3/15/23 and no one never called me back. This is quite disturbing knowing that you guys have no problem selling me one but use the "covid" excuse saying you guys will ship me out one WHO KNOWS WHEN.
Business Response
Date: 04/06/2023
Good Morning,

While we are sorry to hear our guest is upset with not having the second set of keys for their new vehicle, it is part of an industry wide shortage. We expect to start handing out the second set of keys sometime in June of this year. The guest will receive a letter via first class mail when their key arrives. we apologize for the inconvenience and appreciate the guests understanding.
Customer Answer
Date: 04/06/2023
I am rejecting this response because: when I called the parts center in ***** Toyota, they wanted to charge me over $200 for a remote. Therefore you statement is invalid and now your lying to me and all the other customer ***********************. So NO, I do not understand and do not accept this response! I NEED AND WANT MY SECOND KEY FOB ASAP!
Business Response
Date: 04/20/2023
Good Afternoon,
While we do understand the guests frustration, they are more than welcome to purchase the keys from their local dealer if they would like, but this would not be covered by Toyota. We are diligently working to get all of our guests their second set of keys as quickly as possible, and as stated previously we are looking at a target date in June. We understand this is the the response the guest is hoping for, but it is the final position of Toyota.

Thank you.
Initial Complaint
Date:03/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my carloan with Toyota ********* Services on 12/11/2022. On 12/16, i received a letter dated 12/14/2022 confirming that and another letter confirming that my GAP refund was being processed. Given that it may take 30 days for processing, i waited until January to follow up. I called on the following dates 1/25, 2/17 and 2/24 and today 3/13 to be given the same answer that the check has been processed and mailed. They said it returned the first time and so they reprocessed apparently. I have asked every single time for a check number or for a proof of payment and the warranty department keeps saying "we dont have that information". I've asked to be transferred to the ********************* but the warranty department said "they dont take calls and they dont have emails." Today, I called to tell them the check is still not here. They said we'll put a stop reissue. I asked for expedited mailing but they said they cannot do that because they dont have that information. For a big company like Toyota, is this the right treatment for your customers? If it is, then you probably won't get a lot of repeat customers. It may be a small issue and small amount to you but it speaks volumes of how much you value your customers.
Business Response
Date: 03/18/2023
We have reviewed the follow-up contact filed by the Guest. We regret to hear of the inconvenience reported by the Guest.

To best address the Guest's concerns, we will need to refer the customer to the financial institution that administers the lease or loan. If this is through Toyota ********* Services (TFS), please contact TFS directly at ************** for further assistance. If the customer leased or financed the vehicle through a company other than TFS, please contact the respective financial institution for further assistance
Customer Answer
Date: 03/21/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
My loan was through TFS. All the calls I made were with TFS ************** . There has been no acceptable resolution.

The refund check is still not here. Pls overnight my refund check as it has been more than 3 months.
See Attachment/File: 6A849334-9192-4B42-A75A-1084769E7A26.jpeg
Customer Answer
Date: 03/31/2023
I received a check via *** next day air yesterday. The check request date noted on the stub was 3/20/2023 and check date cut on 3/28 and sent next day. It just shows that in all those back and forth calls, i was just being led to believe that it was processed and returned, etc.
nonetheless, I got a gap refund check 105 days after my loan payment. So Thank you Toyota!
Initial Complaint
Date:03/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came to Alamo Toyota today 3/11/23 located at 18019 US-281, San Antonio, TX 78232.

My tire had a nail in it and I brought it in to be replaced as I have paid for the Roadside hazard warranty. I have never had an issue getting a tire replaced.

I was told that the warranty department is closed and the dealership refused to replace my tire, which has no air in it, and informed me I have to wait until Monday 3/13/.

The dealership is sending me back on the road with a tire that is entirely deflated and could pose a potential hazard not only to myself but other drivers on the road. I could have a blow out due to this.

I feel that this is unacceptable sending someone off the property back on to the roads with hazardous conditions.
Business Response
Date: 03/18/2023
We have reviewed the complaint filed by the Guest through our Brand Engagement Center, and regret to hear of the concerns reported by the Guest.

We recommend the guest contact the dealership directly to file a complaint with the Toyota dealership Service Manager. Their experience and feedback regarding their service concerns will be noted in a case at Toyota Brand Engagement.
Customer Answer
Date: 03/20/2023
(The consumer indicated he/she DID NOT accept the response from the business.)

My issue is with the dealership so why would I be referred back to the reason for my complaint?

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