Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

• 

  Toyota Motor Manufacturing of Alabama

  1 Cottonvalley Dr NW Huntsville, AL 35810

• 

  Toyota Motor Distributors

  2350 Sequoia Dr Aurora, IL 60506

• 

  Toyota Motor Distributors Inc

  2451 Bishop Dr San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Lexus RX450h 2022 with 33, 200 miles has a brake actuator issue as I had complete break failure last week and car did not stop. The vehicle has been taken into Lexus for this issue and was advised by the advisor that the company will not repair the brake actuator as it has been completed two times. This problem has happened two times on the vehicle and yet Lexus is not willing to repair the breaks that require this part to be replaced for safety. The service advisor clearly said that the code must be present to perform the replacement at Lexus of *********. When I spoke to a seperate Lexus they advised that the vehicle can have break problems without the code. My issue is serious and life threatning to myself and others. I am shocked that Lexus is not concerned about an issue that could harm me or others including death as the breaks failed.

  Business Response

  Date: 03/11/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review and diagnosis the concern with the brakes. 
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My transmission on my Toyota Highlander was declared damaged beyond repair and require replacement. As you can see on the uploaded invoice there are 80 on backorder and only used transmissions available. The car only has ******* miles on it. The only transmission the dealer could find was ****** miles on it. And would cost ******+ dollars to install it.

  Business Response

  Date: 03/11/2025

  We have reviewed your previous contact into the *********************** and regret to hear of the concerns reported by the Guest. We see a position was provided as of 2/13/2025. The Toyota Powertrain Warranty is valid for 5 years or ****** miles, whichever occurs first.
   
  As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
   
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 Toyota Tacoma paint is degrading on the roof. I researched online Toyota forum groups that say this is a manufacturing error with the clear coat. When I contacted Toyota they told me they are only covering it for the white trucks, not the grey ones. They are aware that it is their error but will not cover it. I contacted the Toyota customer advocacy group and was elevated to a supervisor who said "sorry we can't help you, it's out of warranty". I paid a lot of money for this truck and am still making payments and it is NOT my fault that they made an error in the paint job. I planned on keeping this truck for many years and it's about to start rusting from their negligence. The local Toyota dealer gave me a quote of $4,200 to fix it myself!!!! This is completely unacceptable. I've been a Toyota customer for 45 years and I'm disgusted at how they are treating me and want me to come out of pocket for this repair that is their responsibility, not mine. Please help!!!!

  Business Response

  Date: 03/11/2025

  We have reviewed case with the ************************ and regret to hear of the concerns reported by the Guest. We see a position was provided as of 2/6/2025.
   
  Paint is covered under our Basic Warranty for 3 years or ****** miles, whichever occurs first. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
   
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time. 

  Customer Answer

  Date: 03/13/2025

  I am rejecting this response because it is Toyota's factory error that has caused my roof paint to fade. I find it very discouraging and unacceptable that they are not willing to take responsibility for THEIR manufacturing errors which is resulting in me paying out of pocket. I've been a fan of Toyota for over 40 years and can say that I no longer am. I plan to share my story with my friends, colleagues, neighbors and family so that they know that Toyota DOES NOT stand behind their product. If asked, I will recommend they buy from another car manufacturer who cares more about their valued customers. 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I am writing to formally file a complaint regarding an issue with my account with ********************************************* Account number: ********** Account balance:. $8,381.00, which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  Business Response

  Date: 03/19/2025

  BBB, please redirect this complaint to Toyota ******************* This department does not handle financial matters.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have an extended vehicle warranty with ************************************Address: P.O. ************************** ********** Phone Number **************.Which covers my powertrain for my 2016 Lexus Rx 350 ( VIN# ***************** Transmission is leaking fluid.Due to being a closed system, unable to add ATF fluid to vehicle. Due to not knowing how much fluid is left in the transmission fluid, was unable to drive the vehicle to the dealership and had to have the vehicle towed (30 miles) to dealership that it was purchased at. Which cost me $340. ******** provider said they would only reimburse me up to $100 of tow bill even though it was a warranted part failure. Seeking a full reimbursement of tow bill.Due have a $100 deductible on repairs that I am happy to pay. But should not have to pay any other expenses since it is for a warranty covered part.

  Business Response

  Date: 03/04/2025

  Please address this complaint to ***********************************

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been put in an awful position by Toyota. I entrusted them when I purchased my second Toyota used certified vehicle, along with the extended warranty. My vehicle has been at ****** Toyota for approximately 6 months. I believe they have exploited my vulnerability as a single mother and disabled veteran by misrepresenting the facts concerning ny vehicle. They have procrastinated for over 6 months and now they have notified that my warranty longer applies. They have also informed me that they need the loaner vehicle back because the fleet and dealership is changing ownership. This leaves me without a reliable vehicle unless I pay 6 thousand dollars for a guess at what would correct the issue. This violates ethical business practices and is extremely disheartening to take advantage of a minority. I am a Hispanic female who is a 100% disabled combat veteran.

  Business Response

  Date: 03/19/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was sent to the dealership due to malfunctioning rear hatch. The motor the extended warranty covers, but the hinges are not covered. From what I am aware you need both hinges and motor to have the rear hatch open. I don't understand why this is not a covered mechanical part for the car to function properly. I had advised that I would pay for the paint since the hinges needed to be painted, but per the multiple representatives I spoke to the hinges are not included in any of their extended warranty packages. I am very upset with the way they put their packages, and if there is a mechanical failure it is all the mechanical parts failing, not just one. They are paying part of the repair but in the long run Ethos didn't seem to want to work with me and my concern, just said it was not a covered part. I asked about a rental due to not having a car for two weeks and they advise they go off the national labor and advised that I can only get a rental for 3 days and that was being generous. The dealership advised that it would take 2 weeks, due to the part being ordered and the install, and having to send it to another company for the hinges to be installed and painted. I just don't the company has the consumer's best interest in mind. Thank you

  Business Response

  Date: 03/19/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident with my 2018 Lexus due to unexplainable acceleration while in a parking spot. This accident caused my car to be totaled. An inspection was performed and they concluded there was no mechanical error in a written report. I want to speak to a human who can answer questions regarding this conclusion. The accident happened on September ******* and I waited over 2 months to receive the results of the inspection report from Toyota. I have called at 25 times and written 5 times with questions, with the expectation of speaking to a human. All of my attempts have been ignored. I have never experienced such poor customer service from any company, especially a large corporation. This is unacceptable and am requesting some explanation to my questions. There are other documented cases of this issue. It is unreasonable to assume that this is the first and only case and can be ignored.

  Business Response

  Date: 03/03/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 03/04/2025

  I am rejecting this response because:   I received a letter from Delve LeBron and on her letterhead is a phone number which I have called at least 20 times and left a message.  Her voice mail states that she will respond in the order that she received them.  The letter is dated December 4, 2024 and I still have not received a phone call.  
  The number they are asking me to call is a waste of my time because they cannot provide any information and causes me to waste more of my time and additional frustration.  I have wasted a lot of time in trying to get some answers and I refuse to continue this cycle.  Their poor customer service is an embarrassment and an example of big business giving the consumer a runaround!  I need to speak to a human!

  Business Response

  Date: 03/06/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because:   As in the past, I called the 800 number for customer assistance and it was useless! They could not help me.  I was told to call the legal claim analyst who sent the letter.   I called her and left a message for the 30th time and have not received a return phone call.   I am getting the run around from a large corporation who has zero customer service and not willing to help me or provide me with any information.  This is a poor way to do business and need a response and resolution to the possibility of a faulty automobile that could have caused a fatality! I take this very seriously.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/13/2025 Toyota Motor Company / Tustin Toyota *********************************** failed to fulfill their warranty promise on my 2016 Toyota Sienna. Vehicle was brought in to repair a motor oil leak . This vehicle is covered by a Certified Pre Owned Warranty that covers drive train component leaks and is within the covered mileage and date. The source of the leak is either a main seal or timing cover seal. Moist oil is seen behind main pulley in pics. Oil is seeping downward, moistening lower components, and dripping at the oil pan bolts. The dealership states no leak on their inspection report. Time stamped photos also show oil filter housing is dry and clean which eliminates that as a source of the leak.

  Business Response

  Date: 03/04/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased genuine Toyota replacement key from the City Toyota, *********, ** dealership on 2024-04-06. On, 2025-02-14, the loop, that is meant for the key chain, cracks, and the key slips off the key ring. I dont lose it. On 2025-02-15, I bring the key to the parts department of City Toyota, *********, ** dealership, and ask for a replacement under warranty. ********* states there is no warranty. When I show him a copy of my receipt, with 12 month warranty language, for parts, he states that keys are excluded. When I show him the warranty language for exclusions, that is also printed on my receipt, and keys are not in the exclusions, he states that this defect is not covered by the warranty.

  Business Response

  Date: 03/04/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed by the dealer.

  If the guest has not received communication from a member of the dealer's management team, we encourage the guest to contact *************************** at ************.