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Business Profile

Gymnasium Equipment

OxeFit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of June of 2024, I placed an order for the XS1. Payment in full was made to Oxefit by Affirm On 07/05/24. I began making payments on a monthly basis to Affirm on 08/05/2024. On 7/16/24, I reached out to Oxefit as I have not received ANY communication regarding my order, shipping, etc. I received a response from a representative, ***, stating that the machine is built-to-order and they were currently working on assembling my order. Upon further research, Oxefit does have a disclosure on their site that buyers should expect the product to take 8-10 weeks for assembly, QA testing, and shipping.On 9/20/24, I reached out again for a status update and was told by **** that they should have sent me an email a while back that included a new ***. He told me my *** is the week of 11/11/2024. On 11/6, I sent an email asking for more clarification as I have not received any communication regarding shipping. *** responded back asking where I received the shipping date from and I was subsequently told that I was giving incorrect informatuion as my order was still not completely assembled. I sent *** the screenshot of the response from **** and asked at this point that my order be cancelled and I receive a full refund. *** infromed me on 11/7 that he cancelled my order and my refund will take 30 days to process. 12/14, I was told that my refund was still processing. On 12/18, I was firm and asked that I get a refund asap as I have been patient enough. I was told again that my refund was "escalated." On 12/23, I sent another request for an update and have not received a response. I want the full amount I paid credited back to my Affirm account.

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21, 2024, I purchased an OxeFit XS1 and XS1 accessory tree totaling $5,667.83. After several months of no contact or delivery of afore mentioned equipment, I requested a refund in October 2024. The request opened an email communication chain with one of your employees notifying me of the 30-day refund. We are now approaching 3 months with no refund. I have been informed that my emails have been forwarded to you as the *** and should be processed ASAP. I am reaching out to you on this platform in hopes that we can resolve this matter immediately.

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from oxe for on sept 7th I paid 6500 dollars I wait over 3 months for a shipping date they still dont have one so I decided to cancel I wrote over 15 emails so I cancelled Nov 15 2024 I have yet to receive my refund all they keep doing is writing me and saying oh we will write the financial team since its been over 30days now I think this whole company is a scam

    Customer Answer

    Date: 01/02/2025

    My order was canceled on Nov 15th ************************************************************************************************************************ lawyer involved 

    Business Response

    Date: 01/16/2025

    Customer has been refunded their full purchase amount.

  • Initial Complaint

    Date:12/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against OxeFit regarding my order OXES9826, which I canceled due to delays and lack of communication. Despite multiple attempts to resolve this matter, I have not received a refund or clear updates on its status.Order and Cancellation:On 10/19/24, I contacted OxeFit to inquire about the delivery status. I was informed by a customer service representative that the product was still being assembled, and the shipping date was uncertain. On 11/2/24, after waiting a total of four weeks, I requested the cancellation of my order due to the lack of communication and unfulfilled promises of timely delivery.Refund Promises and Delays:OxeFit promised a refund within 30 days of my cancellation, and assured me the refund would be expedited. Despite follow-ups on 11/29/24 and 12/4/24, I have not received a refund. Each time, I was promised follow-ups and updates, yet I have not received any concrete timeline for when I will be reimbursed.Customer Service ****************************** customer service lacks accountability. There is no direct phone support available and customer service, via email, has failed to provide timely and actionable solutions to my refund issue. This has left me with no other option but to escalate the matter to the BBB.Unfair Business Practices:My frustration is further compounded by the fact that I am financing this product through XXXX, with payments due for a product I dont have. Despite refund assurances from OxeFit, I have been unable to avoid these payments, which adds financial hardship to an already frustrating experience. I made payments of $174.95 on November 5 and December 5, 2024.I request the BBBs assistance in securing the following:Immediate processing of my refund for canceled order OXES9826.Clear communication from OxeFit regarding the refund status and a definitive timeline.A review of OxeFit's business practices, particularly its failure to meet delivery and refund promises.

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the OxeFit XS1 system in early August. After hearing no word from them about shipping, I reached out for an estimated date via email. I received and email stating it would likely be a month, but he would let me know the next week. The next week can, no updates, so I reached back out and made my first payment to ******** (the Company they contract with for payment options). I was then informed it would likely be another 2-3 months before my order shipped. I asked about a cancellation and refund. I was told that was fine but it could take up to 30 days if I wanted to cancel. I said that was fine and stated I wanted to cancel which was then confirmed in an email from their support team. Fast forward to now going on 90 days and Bread pay has put me in default for not paying for a machine that I cancelled and never received. Ive messaged OxeFit almost weekly about this issue to which I just keeping getting the response as Im sending this to my superiors to expedite this process and then yet again no follow up nor action. I am beyond infuriated with the lack of follow through and action on their word that was given to me about it being handled within 30 days that has now sent me into default for a product I literally never received and cancelled almost 90 days ago.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not purchase anything from this company.Purchased Online Sept 2, 2024. Was told it would be 1-3 weeks before shipping.Followed up 3 weeks later and found that it would be delayed until Nov, 2024 for shipping.On October 20th, I requested to cancel the order and receive a full refund.On October 21st, OxeFit, the OxeFit customer service representative, confirmed the cancellation and informed I that the refund process could take up to 30 days.On November 9th, I followed up on the refund status. OxeFit responded that it was still processing.On November 21st (31 days after the refund was initiated), I followed up again as he had not yet received the refund. OxeFit escalated the issue to the finance team.On November 22nd, I checked in again but did not receive an immediate response.On November 25th, I sent a formal follow-up email and contacted OxeFit by phone. OxeFit responded that he would escalate the issue to the financial leadership team.On November 27th, I inquired about updates and the specific reason for the delay. He did not receive an immediate response.On Nov 29th, I called in to support and left a message. On Dec 6th, I sent a final notice and it was confirmed received.On Dec 9th, I Submitted this fraudulent purchase to Bank and submitted case to Laywer. Do not purchase anything from this company.

    Customer Answer

    Date: 01/07/2025

    I raised this with my bank USAA.  They are also working to get the money refunded.  It has not yet been refunded - I will update here once complete.

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was double-charged for services from Oxefit over several months, with charges billed via two separate accounts: one through ***** subscriptions and another directly from Oxefit. Despite multiple requests for cancellation and refunds, the charges continued without my consent. Oxefits customer service repeatedly assured me that the issue would be resolved, but refunds were never issued. I have now successfully canceled the subscriptions but am still owed refunds for the duplicate and unauthorized charges.Complaint Details:I own an Oxefit workout machine and experienced recurring charges from two sources:1. ***** Subscriptions: $52.99 monthly, totaling $211.96 (4 charges).2. Direct Charges from Oxefit: $49.99 monthly, totaling $399.92 (8 charges).Total Double Charges: $611.88.Compensation for Time Spent: $125.00 (5 hours at $25/hour).Total Amount Sought: $736.88.Resolution Sought:1. A full refund for the total duplicate and unauthorized charges of $611.88.2. Compensation of $125.00 for the time spent resolving this issue.3. Confirmation that internal processes will be improved to prevent similar issues for other customers.

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/18/24, I paid for an Oxefit system. Delivery was promised in two weeks. Two months later (and two dozen emails trying to get the equipement delivered), I cancelled the order and requested a refund. The customer service was ******** - always promising action, never delivering. My request was acknowledged, and I was told the matter would go to accounts, but no refund came through. I made a phone call during business hours and the only option was to leave a message. I left a message. No followup from the company. One month later, still no refund! This is outrageous. Is Oxefit a scam or a legitimate business?? Because it's operating like a scam. I want my money refunded and for this silly transaction to be done.

  • Initial Complaint

    Date:12/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased oxefit gym equipment over 3 months ago. Contacting oxefit one month later after purchase stating equipment has not arrived requesting a refund. They then stated they will issue a refund to my personal account and loan provider which they have not. I am still getting messages from my loan provider stating there is a monthly payment due. I contacted oxefit several times there is no response and this is effecting my credit. I will need some legal assistance or refund as my credit is being effected.

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased XS1 in early October for $5,998.00, paying with a loan from ******. After a definitive ship date could not be confirmed, I canceled the order on October 29th and was told that a refund would be issued within 30 days. I still have not received a refund and Oxefit is no longer responding to my inquiries. I am about to make a 2nd payment to Affirm for equipment I do not have because the order was canceled. I am past the 30 days and want my Affirm account refunded. I have read that this is a regular occurrence with this company.

OxeFit, Inc. is NOT a BBB Accredited Business.

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