Gymnasium Equipment
OxeFit, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 58 total complaints in the last 3 years.
- 49 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a OXEFIT system in Jan 2024 and during the delivery OXEFIt WHITE ************* team delivered the system to my basement.. they dragged the machine in my entryway/ and stairs down to y basement leaving marks and damages to my floors, I have made multiple requests and spoke to numerous people at OXEFIt. they have send multiple teams to look into the damages but are not fixing it. I was told OXEFIT does not have an insurance to cover it and the folks whom I spoke to are very rude and challenging. They have all the information and since 3 months not faking my phone calls or answering my texts and emails. Very bad company to deal with.Initial Complaint
Date:11/22/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2024, I ******* decided to invest in Oxefit equipment to enhance my fitness regimen. I chose to finance this purchase through Affirm, which resulted in monthly payments of approximately $500.00.Initially excited about my decision, I soon found myself caught in a web of delays and excuses from Oxefit. The company continually cited supply chain issues as the cause for the delays, but as months passed, it became clear that something was amiss. I tried to remain patient, understanding the widespread supply chain challenges many businesses face, but my patience began to wear thin.After enduring several months of delays and vague explanations, I reached my breaking point on October 21, 2023. Frustrated and disappointed, I contacted Oxefit to request a refund. I was given assurances that my refund would be expedited due to the numerous problems I had already encountered with my *********, more than 30 days later, I am still waiting for my refund to be processed. To add to my frustration, I am still obligated to make monthly payments for equipment that has never been delivered. This situation has been incredibly disheartening, causing significant financial strain and emotional stress. The entire experience has left me feeling deeply disappointed and questioning the reliability of Oxefits customer service, and ********************** as a company.Customer Answer
Date: 12/02/2024
Correspondence from Oxefit. They are still giving me the run around and are beginning to ignore me. See attached PDFInitial Complaint
Date:11/18/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 9/2/2024 Amount of money: $5625.75 Commitment: OXEFIT XS1 with Accessory Tree with shipping in 1-3 weeks.Dispute: Shortly after the order was placed I was informed that my order was now on back order and will take 3 months to be delivered with my only compensation being given 3 extra months of online subscription which costs the company nothing. I decided that it wasnt worth it and proceeded to cancel the order on October 2. I have been waiting on an update about my refund status for over ********************************************************************** limbo missing almost $6000 dollars. ************* has escalated to the *** multiple times with no response.Initial Complaint
Date:11/14/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband purchased the oxefit machine back in May-June, to this date we have not received it. However, he is being charged monthly for a product that was never delivered. He has contacted their costumer service multiple times and they just give him the runaround.Initial Complaint
Date:11/06/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 2024 I order the OxeFit Xs1 gym machine, the website said it ships in 2 weeks. I used the ***** loan service on the OxeFit website. After waiting 2 months and already being billed twice by ***** I still had no product and no shipping date. I canceled my order and was told Ill be refunded since I never had the order delivered. Im still being billed for a product I never got. *** paid atleast 4 payments.Business Response
Date: 11/07/2024
Customer's order, ********, has had their refund processed as of today 11/07/2024. The refund taking place will be from OxeFit to Affirm, then Affirm will refund payments that the customer has made. The amount refunded will be reflected in the customer's account in a few days time.Initial Complaint
Date:10/31/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 22, 2024 I made a purchase with OXEFit for their XS1 exercise machine. They offered a way to finance thru a company called ******. I have used them many times. Early the next morning July 23rd 2024 I received an email with the specifications of the machine. My husband went and measured the rooms and thats when I realized it would not fit in any of our rooms. It was way too large. At 5:44 am on the 23rd of July 2024 I looked up OXEFITs cancellation policy and canceled my order. At 11:08 a.m. July 23rd I received an email from *** with OXEFIT saying he would get me a refund within 30 days. On July 25th I received an email from **** ***** from OXEFIT with the Oxe Train Fitness Assessment (a program I purchased with the machine) wanting me to meet the trainer. I sent back an email saying I canceled that order. She emailed back on the 26th and said she was sorry I had to cancel and would make a note of it. On August 6th 2024 I received an email saying OXEFIT gave me a refund of $100.00. I was confused why it was only for $100 dollars. This is when I started calling and emailing OXEFIT but no one would answer my calls or emails. I called Affirm and started a dispute against OXEFIT. On August 15th I received an email from Affirm showing they received my evidence for the dispute. On August 29 I received an email from affirm saying they received a response from OXEFIT and the next step will be to are a decision. On September 2nd I received an email from Affirm saying the went with the merchant in the dispute and that I was responsible to pay back the $6,337.62. I went on my Affirm account and resubmitted a new dispute 0n September 5th 2024. I have made multiple calls to Affirm with them constantly giving me the run around. I have also made constant calls to OXEFIT with no call backs. On September 27, I received a call from a lady named ******* from OXEFIT. I missed the call and she left a voicemail. I have called this lady back and left multiple voicemails with no return calls. I called Affirm again on October 4th to check on the status of my reopened dispute. They informed me that it was denied and again went with the merchant. Told me that if I didnt make a payment they would completely ruin my credit. I have done everything I was asked to do. I no longer know what else to do. I have never received a product from OXEFIT nor a refund. Affirm sends me a text every day threatening to turn me into a collection agency.Initial Complaint
Date:10/29/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Same issue noted by several others. I ordered an XS1 machine on June 17th of 2024 based, in large part, on the 1-3 weeks delivery time stated on the Oxefit website. I financed the purchased through the advertised 0% offer through Affirm, which was made available through Oxefit's checkout process. After following up over the next several weeks, I was advised that my order would not even be potentially available for delivery until the end of August, at the earliest. I cancelled the order on July 1st 2024 and received confirmation from Oxefit almost immediately. Despite the confirmation and numerous follow up emails and calls (including an admission and apology call from the Chief Operating Officer of Oxefit), Oxefit still has not processed my cancellation/refund. Now, more than four months later, Oxefit continues to delay in processing the cancellation and, as a result, Affirm is demanding payment on a loan for a product that was falsely advertised, never delivered, and cancelled immediately. ****** has now reported the delinquent loan payments to the credit bureaus even though I provided evidence of the cancellation and other communications with Oxefit **** where they have freely admitted this is their issue. What I expect is happening is that Oxefit is in financial trouble and is taking serious financial and reputational hits as a result of recent events and is trying to delay processing valid cancellations/returns out of fear of the resulting impact on revenue and shareholder reports. I am following up with a number of different mechanisms to address this issue, but I want to make sure that I share this information about Oxefit and Affirm to help people avoid making this same mistake of doing business with either of these companies.Initial Complaint
Date:10/29/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased and Oxefit machine and accessories on May 30, 2024 for the amount of $5,847.00. They told me my product would ship out in 1-3 weeks. by July 10th I still had not received my product so I emailed them. They said that there were sorry its taking so long , but my product was set to ship the week of Aug 5th. So I waited till August 6th to email them again to confirm it was shipping out that week. They told me unfortunately it would be another 2 weeks. I email them again August 22nd to see what was going on they said that they were waiting on a part and pretty much had no clue when I would get my product so at that time I asked to cancel my order and issue a refund. He replied right away saying they would cancel my order and it would take 30 days to get my money back. by October 5th I still had not received my refund so I emailed again. They said they would talk to upper management. After emailing another couple times they finally told me my refund would be issued by end of day or end of we4ek at the least. That was last week and I still do not have my refund.Customer Answer
Date: 11/13/2024
Since it's been over 2 weeks and no response I have disputed the claim with my bank.Customer Answer
Date: 11/27/2024
I put in a dispute with my bankInitial Complaint
Date:10/28/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed the order for this workout unit on July20th ****** hrs later after I placed the order and paid for it in full using my debit card, I called and requested to cancel the order.a person from that company name *** emailed me and try to convince me to keep my order, I told him I already made up my mind and it was a mistake to order that unit, and I want a full refund and be sure no to ship the unit,they accepted to cancel the order and promised to refund the money within 30 days.I never received any refund, so I contacted them again 3 days ago, they said the same thing like they told me before, so I told them I think this is a fraud and I will report it and I will dispute it with my bank.I only need them to refund my money back in full for the amount of $6113.90.Business Response
Date: 10/29/2024
Customer's order, ********, was refunded in full on October 25th for the amount of $6,113.90.Initial Complaint
Date:10/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just purchase the xs1 system. Bought it towards end of last year and just got done paying for it. Machine totally crashed and wont turn on. Repair team comes out and say that cant fix it, they need someone else to look at it cause they cant figure it out. So I am getting invoiced for this visit in which nothing was fixed and then someone else has to come. And oh Ofcourse the short warranty just expired right? So all repairs will be on me. So, it looks like I have a $7500-8000 piece of junk in my house that does nothing right after 8 months to a year. And didnt even get to uses it that much. What the hell?Business Response
Date: 10/09/2024
Customer's OxeFit XS1 was delivered on 06/07/2023. Per OxeFit's limited warranty, listed on the OxeFit website and attached here, the components that will need to be replaced are covered for 1-year from the delivery date. The warranty that covers the service expired 1-year from delivery, 06/07/2024. OxeFit did everything possible to remotely troubleshoot and diagnose the issue, but determined on-site that another repair route will be needed. The customer will only be charged for the service that resolves the issue and will only pay for the parts that are used in the final repair.
OxeFit, Inc. is NOT a BBB Accredited Business.
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