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Business Profile

Gymnasium Equipment

OxeFit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY. I was missing a couple exercise accessories from my XS1 upon initial delivery/setup of it. After reaching out to the OxeFit customer support team, *** *********************** representative) responded back to me saying the specific items in question, Paddle stick and Row bar, were on back order and that I would need to wait about a month to a month and a half for them to be back in stock, not even delivered! After expressing my frustration about not being able to use these accessories, *** emailed me stating that I would be compensated for the delay in getting the missing accessories which never happened. I also requested a credit for my monthly subscription since I was not able to use all of the exercise programs without the missing accessories which ***, again, mentioned it would be credited to my account and, again, failed to fulfill. Feeling frustrated with not being able to use all of the exercises my monthly subscription fee includes due to not having certain exercise equipment, I requested a refund for the product in full. *** reached back out to me and accepted the return and refund back in July 2024. We are now in September 2024, ask me if the OxeFit has been returned and refunded yet, NOPE. *** keeps telling me that he has escalated the return to management who are the only ones that can process the return and get the logistics team to schedule a pickup. How does a company that sells a $5k exercise machine not have the logistics to get a crew to pickup the machine 2 months after accepting the return? *** provided me with the **** name and email (**** *****) who is now neglecting/refusing to respond to my emails about getting the XS1 returned and refunded. I have been battling this company for 2 MONTHS to get this thing returned with absolutely no progress whatsoever. OxeFit is poor in customer service and sketchy for sure. I hope to get this resolved without needing to go to court but, it may soon come to that.

    Business Response

    Date: 09/23/2024

    This customer's ********************** XS1 has since been picked up and returned, as well as the refund issued.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Oxefit XS1 on 7/21 for $5,439.22 but unfortunately had to cancel the order on 7/24, before the unit shipped. I was told a refund would be applied to my account since this is obviously within the return window and the item had not shipped yet. It is now over a month later (8/29) and I still have not received a refund. I have sent at least 10 emails checking on the refund status but nobody seems able to process it.

  • Initial Complaint

    Date:08/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased fitness equipment from Oxefit on June 14th to the tune of nearly $6000! They said shipping would be 1-3 weeks from date of purchase. It has now been over 2 months and they still have not produced the product I ordered and continue to use the excuse that they had more orders than expected and can't keep up. Today, 8/21, I got the same response and was told they "estimate" another month before I MIGHT get my order. I'm not holding my breath. They have offered now 9 months of free subscription service, which lets be honest, doesn't cost them a thing and I know it. I've requested further compensation for the continued delays, but they won't do it unless they refund the entire amount most likely. We just want the product that I have already purchased! They took $6k and I have nothing to show for it.

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through Affirm with Oxefit on June 10th, 2024 and I canceled that order via email confirmation on June 11th, 2024 as I wasn't able to see the product in person as well as bad reviews I have heard about the company. Well today is July 26th, 2024 and no refund, no communication with affirm or update as well, as I constantly email requesting one. I am then told that someone will get back to me and never does. I was told by customer service via email on June 11th, 2024 I was told that refunds take up to 30 days to process and we are past day 45 now with Affirm confirming they have not refunded anything. On July 17th, ************************************************************************************* an update and AGAIN nothing. I've asked for a manager or supervisors information and didn't get that either. I just want Affirm to receive the refund and will never do business with Oxefit.

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the oxefit on May 12th with an advertised shift date of 1 to 3 weeks. On June 13th a company representative named *** established via email that they could not confirm any ship date in the future and offered a refund. *** wrote that a refund could take up to 30 days. 30 days later I wrote an email checking in on the refund as it had not been posted, *** responded and said that he would speak to the team and the refund should go through shortly. A week later on July 19th, 37 days after the refund was requested I emailed *** again and was assured that the problem I've been escalated and would be solved quickly if not immediately. Now on July 23rd, 41 days after a refund was offered, nothing has happened

  • Initial Complaint

    Date:07/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order canceled, order not delivered and still been Being billed , account Reported delinquent, need resolved

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an XS1 from Oxefit on April 30. Despite multiple inquiries, the company could not provide an estimated delivery date. On June 8, frustrated with the lack of clarity, I cancelled my order and requested a refund. Oxefit confirmed the cancellation but informed me that refunds take up to 30 days to process. It is now July 10, and I have not received my refund despite several follow-**** No one at Oxefit can provide a clear answer on the status of my refund.I am extremely dissatisfied with Oxefit's lack of communication and failure to honor their refund policy. I request immediate assistance in processing my refund.

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product in May 2024. I have no problem waiting 3 weeks (as advertised on the website) for a product of that complexity. As the 3-week deadline approached, I became worried that I received no contact from the manufacturer and asked about the status of my order.Over the next week, I was repeatedly given excuses about "supply chain" issues and it would take a few MORE weeks. I asked for a deadline repeatedly and was dodged every time I asked. I was offered "compensation", but this was not elaborated upon. Over the course of about 7 days, I asked repeatedly for a deadline on delivery, and each time I was put off. My last request for a deadline was met two days later with "we probably can't get you anything by the end of the day, either."I want some transparency about what is going on here. I also want them to stop advertising that shipping is 1-3 weeks if they not only can't meet that, but that the shipping time is effectively doubled and their staff knows literally nothing about how to get any information and their management seems entirely either clueless or indifferent. A refund is great to start, but I don't want to just be refunded and sent away like somehow this isn't a problem for anyone else. I want it corrected on their website, so consumers know what they're getting into.

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed our order of a XS1 with OxeFit on April 28th, 2024. We completed their location questionnaire on May 1st. OxeFit advertises shipping takes 1-3 weeks. On May 15th, my wife reached out to them for a status update. On May 16th we received a response that due to our responses on the survey, there would be a delay in shipping our equipment as it would require a more specialized delivery team to complete the delivery. On June 5th I followed up again. We were then told that the XS1 is built to order and Oxefit ran into a part shortage, but they are currently putting the finishing touches on your XS1 as we speak and then it will be tested for quality assurance. Today is June 18th, and having heard nothing since, I followed up yet again. The response I received was that the supply chain issues have been overcome and that the missing parts should be on their way shortly. Unfortunately, were still awaiting their arrival. They clearly were not finishing up our equipment as was mentioned in the previous response. They have lied to us and concealed their issues consistently through the shipping process. We are now 7 weeks into a 1-3 week shipping process, with no end in sight.

    Business Response

    Date: 06/20/2024

    Due to unforeseen supply chain issues, the estimated shipping time for the customer's XS1 has exceeded the initial 1-3 week expectation that OxeFit averages. The XS1 was receiving its final touches when the production team was notified that an expected shipment of parts was delayed. Once these parts are received by our team, the customer's XS1 will ship out almost immediately following quality assurance testing.

  • Initial Complaint

    Date:06/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered oxefit and purchased via Affirm on 4/7/24. Oxefit attempted to deliver the product on 4/29/24; however, the route to my basement would not accomodate the device's dimensions resulting in immediate return of item by the delivery team. I have called oxefit twice and left a message and have emailed customer support 3 times without resolution. I have now made 2 Affirm payments including interest on a product I do not have. I am in need of assistance to get this resolved. Neither Oxefit or Affirm have been addressed my concerns.

OxeFit, Inc. is NOT a BBB Accredited Business.

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