Complaints

This profile includes complaints for Romex Pest & Termite Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Romex Pest & Termite Control has 6 locations, listed below.

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  Romex Pest & Termite Control

  6829 K Ave STE 104 Plano, TX 75074

• 

  Romex Pest Control

  542 Johnny F Smith Blvd Suite 202 Slidell, LA 70460

• 

  ROMEX Pest Control

  16855 Gresham Cir Ste D Flint, TX 75762

• 

  Romex Pest Control, LLC

  PO Box 911644 St George, UT 84791

• 

  Romex Pest Control

  3825 NW 166th St D4 Bray, OK 73012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally I had someone come to my door and I signed up for a 5 service annual agreement. This was interior and exterior and they said at any time they would come back and retreat as necessary.The service in itself was ineffective as I had to have them come back after at least 2 of the treatments and my grass died from something they applied as well.They came for my final contractual service on 3/27.I noticed wasps rebuilding nests in 2 spots and an active fire ant mound in the yard.I notified them by both email on 4/24 and phone a few days later after no response.On 4/28 I received an email from them stating that I cancelled my device more than a month prior and if I wanted to pay for a new service they would be happy to treat.I asked if they stood by their service agreement and got no response.I paid $172 for each of 5 services. If the service was quarterly, why am I seeing wasp/ant activity not even 3 weeks after they were at my house This is absurd. I would never use this service again.They should stand by their quality and come retreat for what I already paid for.

  Business Response

  Date: 05/03/2023

  We have refunded the amount for the last service. Please allow approximately 5-7 business days for your money to be back into your account.

  Customer Answer

  Date: 05/03/2023

  I have reviewed the business response and accept this resolution for a refund. I declined a retreat as their service is ineffective. They only responded due to the complaint to BBB but ignored previous communication efforts.

   

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took Pest control service from Romex month ago. One of main reason we took the service was to take care of mice issue at home. During Initial inspection , it was suggested to close the exposure and we reached out the builder and did that. We told many a times to the inspection guy to cover the whole entries in garage and inspector denied to do that. He has done this to our neighbors. The issues was not resolved and we reached out Romex again. They sent another specialist and he suggested to take exclusion control for that ( **** usd ) . If the initial inspection fixed small wholes in the garage , it wouldn't have become serious issue. We called Romex to give discount of exclusion as we have existing service. They said big no and said someone will reach our to make further details. We didn't get the call at all. Overall their pest control neither solved the problem nor give values suggestions for the fix. Since I am not happy with the service , called them and requested them to cancel to service. They charged the whole annual fee which is completely unfair. Having one year contract is trap to the customers and forcing the end customer to be with them for a year. This is completely unfair. If you are not serviced well and customer is looking for alternate or better service , Please be fair with your charges..

  Business Response

  Date: 04/27/2023

  We have refunded the amount.

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As pointed out before, the salesman, ******, should have been a used car salesman and I was an idiot for not reading the contract. He promised several services that he didn't incorporate within the contract on a small tablet with tinny lettering. The biggie is the $250 cancellation fee, which ****** said I could always cancel without penalty. I'll honor the contract for this year, we'll see how their service pans out.

  Business Response

  Date: 04/12/2023

  We're sorry to see this. Please give us a call to discuss any options or any other concerns.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our agreement was that ROMEX would charge my account on the Thursday following service. 2 problems. 1.) We have not been recently serviced (the last we can recall was 2 or 3 months ago since the last time anyone has even seen a ROMEX truck on our street).
  #2.) Our home has not been serviced in at least 2 months, possibly 3, and I'm still being charged. I am contacting my financial institution to block all future transactions with ROMEX.

  Business Response

  Date: 03/16/2023

  We have refunded and closed the account. Someone will be out to remove the ********* stations. This will be at no cost to you.
  
  
  
  You were on an Every Other Month plan and we were last out for service on January 12. We also stopped by on January 27 and your next visit would have been March 23.
  
  
  
  Feel free to call me if you have any questions.

• Initial Complaint

  Date:02/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman and owner of the Austin location (Nick ******* came to my door and explained their pest control. He mentioned a bi-monthly application and a $1 starting price for the first month. Next thing I used the handheld or phone and I agreed to start using the service and see if I like it. He never told me that this was a one year contract. I saw my signature and my initials in the contract that they generated but I did not see that in the screen that he showed me. This shouldn't be legal just to get your information and create a contract.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/22) */
  I have waived all fees and closed the account without a penalty. Please call the office if you have any questions.

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a one year agreement with this company. They operate in several states. I one day received an email that showed my agreement several months past my 1 year mark. I contacted them and agreed to send me an agreement for one year which ended in June '22. Four months after the end of my agreement I came home to find a sign on my door saying my house has been service and a charge of $138 to my credit card. Mind you they have never came to my house without anyone being home. Not once. They assure that by texting you to verify someone would be home. This time they did not. I immediately called my credit card company to dispute the transaction (of which I won and was refunded) and put a block on their merchant account. The company said they had a right to continue service after my agreement ended until I notified them in writing to cancel. They even request several times to return to my house. I aggressively told them to cancel my agreement immediately. I had to reiterate this several times with threats to call the police if they stepped on my property. They then sent an email stating my account was cancelled. After that I called my credit card company because I kept receiving emails to update my credit card information because I owed them $37. My credit card company told me they blocked 3 different attempts to collect the $37 so far. I want this harassment and attempt to access my credit card to immediately stop. I'm afraid this company will send the bill to collections and ruin my good credit. I need your help. I already posted a review with BBB and google but they have a google account where google will remove any bad reviews making it appear they are a 5 star company when my entire subdivision has posted bad reviews. We have a Facebook group dedicated to warning any new residents about this company and their super aggressive sales tactics.

  Business Response

  Date: 02/20/2023

  Business Response /* (1000, 5, 2022/11/18) */
  Contact Name and Title: ****** ********* Manager
  Contact Phone: (XXX)XXX-XXXX
  Contact Email: *****@romexpest.com
  The final service of the agreement was completed in July.
  
  As your service agreement explains in the green text box underneath the calendar, "Upon completion of this agreement treatments will continue until cancelled by the customer." As a result, your account was still active and appt reminders were sent to you 4 days prior to service. You opened this email twice and we also texted you. Our system tracks this.
  
  You also signed and initialed this agreement.
  
  I will happily provide screenshots as proof.
  
  I have also emailed you privately to resolve this matter and you would not work with us. I have also called 3 separate times and have also sent multiple SMS messages so we can work toward a resolution.
  
  The $37 charge is a dispute fee that was applied when a charge for service was disputed. We had no issue closing the account after your request. We had closed the account, but only added the charge after you decided to dispute.
  
  If the balance is not collected within 100 days it will be sent to a collection agency, which is not something I want to happen to you.
  
  Again if you would like to discuss this further, please call me at (XXX)XXX-XXXX.
  
  
  Consumer Response /* (3000, 7, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If you prided yourself in your policies your aggressive salesman would have stated all you just said while selling your product. Just like other unethical companies you hide it in small print.
  You did not text me that you were coming out and you can't possibly prove that and you know it. Yes you did email me. Interesting that like every previous time your people came out to do a spraying you confirmed someone would be home. You didn't after my agreement was up. Also unethical. Other neighbors complained about this as well. I picture of my house is not proof any service was done. That's why your people always texted to confirm someone was home knowing I have a locked gate. Obviously a tactic used after agreements are up to trap the client into paying another session.
  The $37 fee added to my account was due to my bad review on ******* not the BBB Complaint. That can be proven.
  After all this I'm going to ask you to send my bill by mail. I will pay by certified check before the 100 days are up. I want the bill dated the day it was mailed. In lieu of that I will make sure my ****** review is updated daily. I'm retired, I definitely have the time. I will also be able to keep my BBB review posted. No matter if you keep getting people to add reviews over mine I will make sure mine is updated over and over as long as your company exists. Thank you for your time. One threat is as good as another.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  We never added a fee due to a ****** ******* That has never happened and we never do anything like that. We haven't made any threats whatsoever.
  
  Regardless, I have waived the fee and will send you an updated invoice in the mail. You no longer have a balance of $37 on your account and will not be sent to a collection agency at all.
  
  May you be well.
  
  ******
  
  
  Consumer Response /* (2000, 11, 2022/12/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The business has come to a reasonable solution.

• Initial Complaint

  Date:10/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # XXXXX
  On June 30, 2022 I called Romex Pest Control we discussed a potential need for the product. After quickly being moved through the signing process, an email of a 12-month agreement with a cancellation fee of $250 should I ever want to stop service - a fee never discussed or brought up to me. I feel taken advantage of as a disabled veteran, I do not appreciate the business practice of rushing through deals without disclosing specified info. After reading reviews and learning this appears to be a normal practice by Romex, I would like to cancel the account immediately and all future visits without any fee.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/10/25) */
  We have closed the account.

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a door to door sales guy trying very hard to sell service to us when I had told him we already have pest control. He mentioned a bi monthly application. Next thing I know there is a bill for service and I talked to the company and told them i do not want the service and they continue to show up without any notice and apply their product on my property. I repeatidly told them im not interested and have no card on file but they continue to pit their product at my house unnoticed and charging me. I wish to terminate service and contact with romex
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/10/19) */
  We have waived all fees and closed the account.

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman knocked on my door and asked to try their services while badmouthing current company I was with and stating I can cancel if not satisfied....Now guess who has to pay a cancellation fee that was never mentioned until I reached out to cancel. Moi!!!! It seems like I'm not the only one that was tricked into this contract based on all the other complaints
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 7, 2022/10/04) */
  We have refunded you. Please allow approximately 7-10 business days depending on your bank for your money to be back into your account.

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Cancel my service with Romex. They charge an early cancellation fee of $250
  Service Cancellation Date: 9/16/2022.
  Romex Charge for Cancellation: $250
  My account number: XXXXX
  Service: Pest Control
  My Request: Full Refund of Cancellation Fee of $250
  
  Description:
  I used Romex for pest control. After 3 tries (every other month), I didn't see any major improvements. Still a lot of spiders and ants around my house. I also told the sales person at the very beginning that I had never tried your service, you should not put me on a yearly contract. Regardless, they charged me $250 for cancellation for their poor service. The person who handled my cancellation was very rude in tone. Basically they spray with liquid, and use granular to treat some area around the house. After their treatment, I had very similar spiders and ants as usual. No improvements for their every other month services. I used their service based on high score on Google reviews. Now I don't believe the high score was true. I personally don't recommend their service. Stay away. If they don't give you a chance for a trial, just don't sign up for an annual service plan. The early cancellation fee of $250 is how they can make money on you. I don't think the review scores are true. Thanks.

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 7, 2022/10/04) */
  We have refunded you and closed the account.
  
  
  Consumer Response /* (2000, 9, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I went through my credit card company and filed a dispute. So far the credit card company gave me conditional credit of $250.
  
  Romex called me and willing to refund. But I have not seen any refund from the business at this moment.
  
  Thanks