Portrait Photographers
Enchanted Fairies Studio LLCHeadquarters
Reviews
This profile includes reviews for Enchanted Fairies Studio LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromSenterria B
Date: 08/05/2024
1 starThe experience wasn't what was expected but lets get into the details.We got to our appointment on time but had to wait 10 minutes for the photographer to finish up with another family as well as get things ready for our session.I talked to my daughter about her experience with the photographer and was told he said princess smile and she did her best princess smile and the photographer told her without the teeth . (She has a stained tooth from her childhood so the comment made her feel uncomfortable)He mistakenly called my newborn when it was time for his photos to be taken that thing. He apologized but it made me feel awkward during the rest of the shoot . Also didnt have his size in costume even though I was told all sizes would be supplied.. so we had to adjust his costume the whole shoot .Amazing experience as far as a nostalgic memory. But it was too much of a hassle for a single parent of five . Dont think Ill be going back it was not what I expected at all . Just wanted to be honest in case anyone else has had a bad experience.Review fromJanice J
Date: 07/28/2024
1 starJanice J
Date: 07/28/2024
My appointment was scheduled nearly a month ago and my granddaughters were so looking forward to this session but on the day of our appointment, it was cancelled via email by ******** at Enchanted Fairies due to a medical issue with the photographer. We are extremely disappointed because so much preparation was put into getting the girls prepared; I cancelled appointments and took a half day off work to make the appointment. In my email response, I asked if there were other photographers and also provided other dates to reschedule; mentioning that if my rescheduled dates didn't work, I requested my full refund. But as of today, I have yet to hear back from anyone nor have I received a refund. Nice concept but your business practices **** and will not recommend this to anybody.Enchanted Fairies Studio LLC
Date: 08/06/2024
Dear ******,We deeply apologize for the inconvenience and disappointment caused by the cancellation of your appointment. We understand how much preparation and effort you put into making the session special for your granddaughters, and we sincerely regret any disruption this may have caused.We processed your requested session fee refund, and you should see this reflected on your bank statement.We truly value our guests and would love the opportunity to provide you with the magical experience you envisioned. If you decide to give us another try, please don't hesitate to reach out, and we will ensure everything goes smoothly.Thank you for your understanding, and we hope to see you and your granddaughters in the future.Warm regards,Enchanted Fairies TeamReview fromjenna l
Date: 07/25/2024
1 starjenna l
Date: 07/25/2024
Enchanted Fairies are scam artists. They lure low income families in by promising a photoshoot for 25-50$ with one free photo included. During the appointment with the sales person is when the true scam comes into play. They tell these low income families to lie about their income on loan applications. There are many videos/screen recordings of it happening on FB. The families are then in debt with no way to come out as the interest rates are asinine. Again, THEY ARE MAKING CUSTOMERS COMMIT BANK FRAUD. They screwed over their employees too. After cutting hours of dozens of new photographers they fired them without warning. Many cannot find other jobs. It took me two months and almost was homeless.Enchanted Fairies Studio LLC
Date: 08/17/2024
We want to assure you that Enchanted Fairies operates with the utmost integrity and is committed to providing a magical experience for all our guests.We do not, under any circumstances, encourage or instruct our clients to misrepresent their income or commit any form of bank fraud. Our sales process is fully transparent, and our team is trained to ensure that all transactions are conducted ethically and with the guests best interests in mind. While we offer a variety of payment options, the decision to purchase additional items beyond the complimentary print or to use any financing option is entirely up to the guest. Our a la cart pricing is listed publicly on our website here: **************************************************************************************************** Regarding employment, we value our employees and strive to provide them with a positive work environment. Like any business, there may be times when operational changes occur, but we handle these transitions with care and respect for our team members.Thank you for allowing us the opportunity to clarify these points.Review fromCheyenne W
Date: 07/21/2024
1 starIt started out great. The photographer was amazing with my girls and interacted with them so well. She made my girls smile so big and gave them a very enjoyable time. But afterwards when the Zoom call happened, I was so stressed and upset that I wanted to cry. The sales consultant was bullying me and my fianc into making a purchase after we said multiple times that it was outside of our budget and basically said if we didnt buy any pictures now, we wouldnt be able to at a later date when we could afford it. I said at least 7 times that the prices were too expensive and the consultant really made us feel like we had to purchase something or we would get no pictures of our daughters. And we cant cancel the order due to their no cancellation policy. Youre forced to take out a loan just to afford the photographs. I just want to cancel my order and get the free photo.Review fromJournie B
Date: 06/28/2024
1 starThis company is completely unprofessional and deceptive. They fail to properly explain their cancellation policy and provide inaccurate pricing information. When I tried to cancel my order within 24 hours, they repeatedly delayed the process by making excuses to postpone the necessary Zoom meeting. Their actions amount to harassment and fraud, and they should be shut down immediately to protect other customers.Review fromDave Z
Date: 06/24/2024
5 starsDave Z
Date: 06/24/2024
My daughter and I had a wonderful experience at this studio.. So many dresses to choose from .. so many options The photographer was so kind and patient. She had a blast and will remember it for the rest of her life. It was about 2-3 weeks for my review session with an Enchanted Fairies representative. She also was patient and kind. She showed my daughter and I all the pictures .. never a pressure to buy more than I could afford. .. but after seeing so many beautiful pictures, I had to go for a very nice package that included the story book. I just received everything I purchased oh my goodness These definitely arent JCPenney quality pictures, they are works of art. The story book ohmy .. I cant even begin to describe how beautifully it was done. My daughters eyes and smile tell me everything about how happy she is. If you ask me, my daughters confidence and pride in herself was worth it. She has to show everyone HER story.. i just love this. and .. Enchanted Fairies donates every bit of the $25 you pay for the initial fee to charity.Enchanted Fairies Studio LLC
Date: 05/05/2025
Thank you so much for sharing your beautiful experience with us! We're honored to have been a part of such a special memory for you and your daughter. Its wonderful to hear how much she enjoyed the sessionfrom picking out her dress to seeing her storybook come to life. Our team strives to create a magical, pressure-free environment, and your words truly affirm that mission. We're especially touched to know the portraits brought her so much pride and confidencethats the real magic. And yes, giving back through our charity partnerships makes it all even more meaningful. Thank you again for choosing Enchanted Fairies and for supporting such a special cause!Review fromMariela R
Date: 06/18/2024
5 starsMariela R
Date: 06/18/2024
My niece had her session and she loved everything about it! She still talks about her experience and of her photographer. Everyone was so welcoming. Her images came out amazing. You can tell they love what they do and take care making your images look right out of a fairy tale. I will always recommend Enchanted FairiesEnchanted Fairies Studio LLC
Date: 05/05/2025
Thank you so much for your kind words and for sharing your nieces experience! Were thrilled to hear she had such a magical time and that her session left a lasting impression. Our team truly loves what we do, and it means the world to know that it shows in the experience and the images. We're honored to have your recommendation and cant wait to create more fairy tale memories for your family in the future!Review fromAubryana M
Date: 06/17/2024
5 starsAubryana M
Date: 06/17/2024
Enchanted Fairies: An Unforgettable Experience This past year has been incredibly challenging for my stepson. Hes faced bullying, a difficult school transfer, and the heart-wrenching shift of his mother no longer wanting full custody. At such a tender age, hes shouldered more than his fair share of life's pressures. Eager to lift his spirits and remind him of his inner strength, we booked a session at Enchanted Fairies.From the moment we arrived, the transformation was palpable. He was laughing and smiling, truly living in the moment. That evening, he told me it was the best day ever words that brought tears to my eyes.Attending the portrait premiere was an emotional journey. I tried to hold back tears, but the images overwhelmed me with joy. Seeing the twinkle in his eyes, the confidence in his stance, and even his unique ***** of flexing his toes when hes excited, was heartwarming. Enchanted Fairies captured these intimate details that reveal so much about his spirit and the magical experience he had.The crowning moment was when he came home to find a magnificent portrait of himself hanging in our living room. We also received two additional portraits, one for his mother and one for his grandmother. Now, wherever he goes, he carries a reminder of that special day, affirming that he is strong, brave, kind, and capable of anything.Thank you, Enchanted Fairies, for creating such a profound and lasting memory. This experience has given my stepson a renewed sense of confidence and a cherished reminder of the warrior he truly is.Enchanted Fairies Studio LLC
Date: 05/05/2025
Thank you from the bottom of our hearts for sharing such a powerful and emotional story. We're truly honored to have played a part in creating a moment of joy and confidence for your stepson during such a challenging time. It means everything to us that he was able to step into a world of magic, feel seen and celebrated, and come away with a sense of strength and pride. The fact that his portraits now serve as daily reminders of his inner warrior is exactly why we do what we do. Thank you for trusting Enchanted Fairies with such a meaningful experiencethis is a memory we will treasure as well.Review fromKarlie W
Date: 06/17/2024
5 starsKarlie W
Date: 06/17/2024
My son has a great time at the photoshoot and we're happy with the photos! The session was $25 for just my son and the sales rep worked with me to customize a package. They had some expensive options but I paid around $800 for the package I created and I'm incredibly happy with the outcome!Enchanted Fairies Studio LLC
Date: 05/05/2025
Thank you so much for your kind review! We're so glad to hear your son had a great time at his photoshoot and that youre happy with the portraits. Our team always aims to create a fun, memorable experience and work closely with each family to find the right package that fits their vision. Were thrilled that the outcome brought you joy and truly appreciate you choosing Enchanted Fairies to capture these special memories!Review fromIan P
Date: 06/16/2024
1 starIan P
Date: 06/16/2024
This is a scam company that uses pressure sales tactics to get you to purchase photos for thousands of dollars. My older parents were sadly pressured into buying a singular $500 photo after being told on a virtual call, that they had to decide right then and there if they wanted a photo or they would no longer be available. Stay far away from this place. Outlandishly and I mean OUTLANDISHLY priced photos and bullying pressure sales tactics is disgusting.Enchanted Fairies Studio LLC
Date: 06/17/2024
Dear ***,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your parents' experience and any distress it may have caused.
At Enchanted Fairies, we strive to create a positive and pressure-free environment for all our clients. We firmly believe in transparency and the importance of making informed decisions without any obligation to purchase. During our virtual sessions, we make it a priority to ensure that all clients understand they are under no obligation to buy any photos, and they are free to take their time to decide.
We regret if your parents felt pressured during their interaction with us. This is not in line with our company's values or practices. We would like to investigate this matter further to ensure such situations are avoided in the future and to provide any necessary support to your parents.
Please reach out to us directly at ******************************************************** so we can address your concerns personally and work towards a satisfactory resolution.
Sincerely,*********************
Director of EC
Enchanted Fairies
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