Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2978 locations, listed below.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  817 Dolly Parton Pkwy Sevierville, TN 37862-3604

• 

  Rent-A-Center

  1369 Liberty Street Springfield, MA 01104

• 

  Rent-A-Center, Inc.

  101 Patrick St Charleston, WV 25387-2544

• 

  Rent A Center

  2024 Campbellton Rd SW Atlanta, GA 30311-4804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had some hardships and called to schedule a pick up of the items I rented I was told I was a valued customer and would be granted a 2 week extension after one week I recieved a call from ******* who would not say his last name after he accused me of being a thief

  Business Response

  Date: 06/05/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************, LLC. As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 06/05/2023

  I am rejecting this response because:   either way rent a center has lost 5 customers ********** this and I'm not done.i intend on reaching out on social media to make potential customers aware of the shady business practices happening and may even stand out front to of the building to warn potential new customers as well over priced products that come with roaches and malfunctions 

   

• Initial Complaint

  Date:06/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really not happy about having to file this complaint. I just have not been able to get any resolution. My husband and I moved to ********* in 2021 we purchased a PlayStation 5, a washer and dryer set, sectional, a cuddler, computer, and mattress. We have since Paid in Full the PlayStation 5, the washer and dryer set, and the color. I still have open contracts on the sectional, the computer, in the mattress. Last month while I was out of town some items were stolen from my house. I filed the police report and sent that to Rent-A-Center. I was told by the representative that my police report does not state that there was force entry so therefore the limited damage waiver that I pay for does not cover the computer and I will still need to pay for it. I find that to be outrageous!! I have attached *********** damage waiver that I was asked to sign with my rental agreement. Nowhere does it state that the theft needs to be a result of forced entry. If there is finer fine print it sure was not included here. Please please help me remedy this situation. All that I am asking is to be able to submit a claim with my limited damage waiver for my computer.

  Business Response

  Date: 06/08/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   
  
  We have contacted ************** and reached a resolution to the complaint, we appreciate her patience in this matter.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharge on monthly payment

  Business Response

  Date: 06/02/2023

  Dear ************:

  
  **************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. As ********************** has provided only limited information, we request her to provide ** more details and documentation to support this allegation. We appreciate her assistance in this matter.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 06/02/2023

  I am rejecting this response because:   credit acceptance is aware they overcharged on my son's rental account but was told to dispute the over charge with our bank.

  We should not have to go through that when the company is at fault for the over charge

  Business Response

  Date: 06/05/2023

  Dear ************:
  
  ********************** alleges that Rent-A-Center has overcharged her son, however failed to provide supporting documentation or specified a date of overcharge. Our records show we have only drafted rental payments in accordance to the agreement. Without additional documentation, we consider this complaint closed. 
  
  Respectfully,
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm back in January I ordered a bed from Rent-A-Center. About 2 weeks later I ordered a couch. Around March I had went in to make a payment. I had my 2-year-old son with me. We seen a Hot Wheels car that was on clearance for $250. I asked if you did the rent to own if it would still be $250 I was told yes. Get the car home only to find out that it was not taken charge. Also on my agreement I seen that the total was at $700. So I called the store and informed them. They told me they would have the balance changed and send me a replacement charger. ********************************* no charger. I had called three times about this issue to belittled. The last time I called I told them that they could come pick up everything besides my bed. They literally told me I would have to make another payment on the car and couch in order to keep my bed. That's so far I have paid $900 on. With the car I have paid a little over 300 for something that was only supposed to be 250. That never worked. Not including the many days that my two-year-old wanted to play with a car that just sat there. Instead of trying to make it right they just talk to me like c*** I work hard for my money just like anyone else.

  Business Response

  Date: 06/08/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   
  
  We have contacted **************** and reached a mutually agreeable resolution to the complaint. We appreciate her attention to this matter. 
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have **************** that I bought the contact with the company I have had Benefits Plus and it quit working and I had it sent out for them to get it fixed but I didn't get it fixed they said it was supposed to cost more than it was worth. I called the ******* tech support center and they said they never got anything from the store on my name to have it checked out and fixed. I was told that they have no ticket to show that Rent a Center showing that my **** was done. Now it will be going out of service warranty the end of June and they're not going to get the property fixed. The manager lied to me that they have sent the **** to get fixed why would they lie about it. ******* has no idea why they would say that and they have to make a work order ticket every time they service a person product. I paid for the benefits plus cause of the warranty for problems like that. That's twice that employee's have lied to corporate about the **** now I have a **** that's not working and I have a report showing that my **** is not mine are the same thing I bought. What is Rent a Center covering up about the property. I need help with the company I don't think I have to go through this.

  Business Response

  Date: 06/08/2023

  Dear ************:
  
  ********************** has attained legal representation, therefore we have appropriately placed a do-not-contact order on ********************** lease account. As such, we will pursue resolution to this matter outside of this complaint forum.
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 06/09/2023

  Yes *************************** and Mr *************************** did in fact steal my **************** from my house and did have 2 Manager's lie on there behalf about having the **** showing that it was supposed to be messed up from me doing something to it. Why would they report that it was supposed to be sent to ******* tech support center to get fixed and ******* tech support doesn't have any records of it being sent to them. Rent a Center employees have lied for them and they shouldn't have cause. They are not on my account why would they do that. I want it to be given over to the police so I can get charges file for the theif of them breaking in my house and taking the **** Rent a center knows that they have the **** and I want to be able to get charges file for it.

  Customer Answer

  Date: 11/21/2023

  I Had issue with Rent a Center. About claim that was closed by the lawyer and I was supposed to receive a check for settlement of ******** and the lawyer didn't say what the outcome was and what was done did i get a settlement as agreed upon by both parties and when was it given to who and why didn't I get noticed of it.. Was the manager given the check or was it mailed out because I believe my room mate took it or ex girlfriend *********************** may done it can you please help me get answers from the company today so I can take legal action.

  
  

  Business Response

  Date: 11/21/2023

  Dear ************:

  As ****************** has attained legal representation, all matters and communication are being handled with them. We encourage ****************** to contact his lawyer for information regarding his settlement. 
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing from them a washer and dryer it was picked up and was suppose to on a 30 day hold it was picked up on 4-22-23. I called with in 5 days to start my rental agreement back up and was told it was sold. Before it was picked up I was told by more than one employee that it would be held for 30 days and it was not. When I asked them they said they would be finding me a washer and **** of equal value. It has been more than 30 days and I have not heard back from them I also asked another copy for my contracts and have not received them either. Talking with **** he told me he talk to someone and they told him it was her mother's account and she had nothing to do with it so he had not talk to me. It was my daughter but he took it as if I was not going to get them back. . When I advised him about it he said it really does not matter who he talked to. . My daughter is not on my account. I asked for some type of assistance he has yet to call and offer any.

  Business Response

  Date: 06/06/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  We have contacted ************** and reached a resolution to the complaint.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling since October to finalize my payment with rent a center. I have had a horrible experience with ***** from store #********************* I have been yelled at, criticized, threatened while pregnant and my mother was also threatened by this employee. She refuses to finalize my payment. She has severely threatened my life and has said that she will beat the living life out of me, on more than 3 occasions, if I come into the store. I dropped off a part to my bed more than 2 months ago. She is refusing to have it fixed and wants me to pay the entire balance before she gives it back. I have made multiple calls, and no one has even tried to help me. I don't understand how a manager who has threatened me so many times and still remains employed there. All I want is the part to my bed back, and I will pay the entire balance to be done with them forever. Please help me so I can never deal with this horrible person ever again. I have called customer service more than 10 times, and no one has called me back. I have recordings of calling the store and ***** hanging up. Please, Please send help before I press charges.

  Business Response

  Date: 06/01/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  We have contacted ************** and reached a resolution to the complaint.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** reached out to acceptance now to ask them about my account *** supposedly had occurred , *** spoken with one the agent at the company she told me my account was paid off, she didnt see I owed anything , then I asked her why it showing that I owed the company on my credit report , she said she see I owed and she can give a discount to pay off my bill she gave me one price then she gave me another price I fill that they are scammers trying to get more money what they supposed to get

  Business Response

  Date: 05/30/2023

  Dear ************:
  
  We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. Please be advised this does not mean that an agreement does not exist under another spelling, name, or other classification.  If ***************************** could provide the agreement number located on the rental agreement, we would be able to better assist them with their concerns.
  
  Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
  Respectfully,
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been customers with rent a center since march of 2020. May 15,2023 they billed our bank account without permission. I went to my bank, I called the ****************** office we deal with I complained to management **** insisted my husband called in @ 11:29am 5/13/23 I argued with him that we DID NOT! I called corporate *** 16th and filed a complaint. The district manager was supposed to call me within 24 hours and never did! We forgot again to make our payment 5/27/23 I checked my bank account today again they billed my bank account without permission! This is illegal and I refuse to do business with a company that operates like this! I will be calling tomorrow asking for a refund and for them to pick up their merchandise. My upset is now I will be loosing all the money I have paid in. I would like a refund of my money paid because it is their breach of contract that is causing me to return my merchandise. I shouldnt have to loose hundreds of dollars because they cant follow the law. I attached screen shots of our local RAC ***************** the bank transactions for *** 15th & *** 30th payments that were not approved by me or my husband *******************. And screen shot of my call log for *** 13,2023 and my husbands call log for the same day.

  Business Response

  Date: 05/30/2023

  
  Dear ************:
  We have searched our database and are unable to locate the rental-purchase agreement referenced in the customers complaint. Please be advised this does not mean that an agreement does not exist under another spelling, name, or other classification.  If ***************************** could provide the agreement number located on the rental agreement, we would be able to better assist them with their concerns. 

  
  Until RAC receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 05/30/2023

  The account is in *******************

  customet# *************

  agreement# *********** ******** switch I paid off today

  agreement# **************-****** top load

  store #**** *****************************************

  ****** took a payment 5/13/23 @11:29am

  maico O took a payment 5/27/22 @12:18pm

  both payments were never approved by me or *******************. And I got my phone records neither ***** or myself made or received any phone calls on 5/26/23 so theres no possible way my husband spoke to anyone on the phone to approve any payment.

  I had attached more than 2 documents in my original complaint Im unsure why only 2 uploaded it showed they all uploaded. Is there another way for me to send my documents?

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because:   

  The account is in *******************

  customet# *************

  agreement# *********** ******** switch I paid off today

  agreement# **************-****** top load

  store #**** ***********************************************

  ****** took a payment 5/13/23 @11:29am

  maico O took a payment 5/27/22 @12:18pm

  both payments were never approved by me or *******************. And I got my phone records neither ***** or myself made or received any phone calls on 5/26/23 so theres no possible way my husband spoke to anyone on the phone to approve any payment.

  I had attached more than 2 documents in my original complaint Im unsure why only 2 uploaded it showed they all uploaded. Is there another way for me to send my documents?

  Business Response

  Date: 06/06/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  We have contacted ************, in regards to ************************ lease account, and reached a resolution to the complaint.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 06/07/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting furniture. Right before I was to pay the furniture out the loveseat started having an issue with the leg rest not opening fully. They had there "repair man" out and he claimed that it was due to it needed more stuffing. It's not a stuffing issue because now that I have flipped the couch over and looked at it, the frame of the couch is warped. I have now paid the couch off and have advised them that the couch is in fact broken. I had the *** benefits plus and am supposed to have a year warranty. My issue is since this is paid off they are now dodging calling me to set up an appointment to get the couch inspected/replaced... I still have other stuff and am not looking for anything more than assistance with getting an appointment made with a repair man

  Business Response

  Date: 05/30/2023

  Dear ************:
  
  **************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  
  Rent-A-Center has reviewed this complaint and determined ****************** primary concern is regarding the Agreement and our optional Liability Damage Waiver ("LDW"). Upon purchase of the Property, all ownership transferred to **************** and as such, Rent-A-Center is no longer responsible for maintenance of the Property. As of today's date, **************** is no longer making payment towards the respective agreement with Rent-A-Center, or LDW.
  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center