Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent-A-Center, Inc. has 2978 locations, listed below.

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• 

  Rent-A-Center, Inc.

  5501 Headquarters Drive Plano, TX 75024

  
• 

  Rent-A-Center

  817 Dolly Parton Pkwy Sevierville, TN 37862-3604

• 

  Rent-A-Center

  1369 Liberty Street Springfield, MA 01104

• 

  Rent-A-Center, Inc.

  101 Patrick St Charleston, WV 25387-2544

• 

  Rent A Center

  2024 Campbellton Rd SW Atlanta, GA 30311-4804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th, ****, I purchased a firm mattress at the Rent-A-Center for $558.71. It had to be ordered, so I could not try it out in the store. After the mattress was delivered, on May 11th, I returned to the store and told the employee, ***********************, that it was not supportive enough and that I want to return it and get a refund. She said I signed something that said no refunds are allowed, however I never received a copy of it. I have my receipt, but it does not say "no refunds". She said she would talk with the store manager and see if I could get another firm mattress, but she said they don't have any firm mattresses, only soft ones. I called the store several times on ****, ****, ****, ****, to speak with her, but she was not there.On 5- 16, I called Rent-A-Center customer service, **************, and spoke with *********************, reference # *******, to file a complaint. I was told that their manager, *************************, will call me, but I never heard from him. And I tried to call them again but could not get through.On 5-22-23, I filed a complaint to *********************** of ********* Goods and Services, phone number, **************, Complaint case # ****-230.

  Business Response

  Date: 05/30/2023

  Dear ************:

  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

  We have contacted **************** and reached a resolution to the complaint. We appreciate his patience on this matter.

  
  Given the facts as stated, we consider this complaint closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Business Response

  Date: 05/30/2023

  We apologize for the previous submission error that was intended to be posted to another customers complaint. Please see below.

   

  CORRECTION:

   

  Dear ************:

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  
  This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********** - LLC. As a courtesy, RAC has sent a copy of the BBB complaint to the franchisee.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  
  

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked into the rent a center store 50/23/2023 2:45 pm to 3:00 pm and spoke with someone claiming to be named manager *********************************** at ************************************************************* whom checked my application and stated I cussed at previous employees when they picked up their products and when they cussed at me, yelled at me, which should be considered harassment, discrimination and unethical treatment.Afterwords the manager told me he was not going to accept my application, approve my application and to take might money elsewhere.. , as well as denying me from submitting my application when I already submitted **********.When I asked Manager *********************************** if anything he stated was discretionary such as the entire month down payment and insurance he stated no, that it wasnt written anywhere for me to see or sign. Neither was anything he stated to be discreet mentioned on the application I submitted online. When I asked ******** if anything was written as hes stating, that I make an entire monthly payment and I have insurance on my item he stated no.

  Customer Answer

  Date: 05/26/2023

  I received a message from ***** who stated he was Rent A Centers district manager. May 25, 2023 9:14 pm. 
  I spoke with him on the same day for 18 minutes about my previous relationship with another manager and his current manager that Im not familiar with. Manager ***** stated being truthful is important to him during that conversation. ***** also asked me I stated my employer is Circle K and I replied yes. Then he mentioned why they allow an entire month payment and thats to help people with their payments to pay early instead of weekly. ***** then stated how can we resolve the situation.. I stated Im unsure all I wanted was a computer to rent to own among furniture because Rent A Center is my favorite store to buy from. So I didnt directly answer the question. Manager ***** told me ******** has always been a manager and I had problems with him. But it was always the other sale representatives that I spoke with about my account and not the manager who was never there when I went to the store for my payments. Other representatives who were rude to me, cussed at me and yelled at me when they picked up their return. After explaining my side of the situation Distric Manager ***** told me, its better I dont do business with Rent A Center, he didnt state forever or just the *********** businesses but from my understanding hes wanting to keep me away from every Rent A Center in the country. He also told me to change my review and stated that somethings I mentioned on my complaint to BBB were untrue. 

  Business Response

  Date: 05/30/2023

  Dear ************:
  
  Our District Manager investigated the complaint between the store and **************. Pursuant to our records, ************** has been unprofessional and harrassing towards Rent-A-Center employees. As such, we maintain the autonomy to not do business with a customer who has made an employee feel uncomfortable. As such, we consider this matter closed.
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 05/30/2023

  I am rejecting this response because:   I received a call today @ 10:23 from Manager *****, using his tactics to lure me into a deal and to ignore his response on the BBBs website, when he is blaming me, without being specific on what matter actually is the reason for their action. Im a paying customer being denied any rights to enter a store without a reason except retaliation on behalf of Management ***** whom has problems with many others. This needs to be addressed to the cooperation of Rent a Center and also if necessary Id like to file a lawsuit if it permits for Rent A Centers actions upon me as a customer. Before I left ********************** I was asked if I work at Circle K and to verify my address during the conversation when everything was asked and verified by the clerk who took my application already. My boyfriend is an attorney In *********** and he will be notified of this if necessary.

  Business Response

  Date: 06/01/2023

  Dear ************:
  
  As stated previously, ************** has been unprofessional and harrassing towards Rent-A-Center employees. As such, we have chosen to discontinue our business relationship with her. As we have addressed all matters, we consider this complaint closed.
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because:   ***** Center isnt being brief about what they want to do to move forward, so far Im not being told I cant enter then business or if I cant do business with them specifically. Also Id like the *********************** Cooperation number and Id be very much obliged if this information is sent to the cooperation so they can settle this matter exactly. If not then Id like to know if I can pursue legal action for filling an online application then going into the building just to be treated awful by management over previous employees who have fibs with others and whom are no longer employed with the business possibly. Also the discretionary on the business and how they charge a month a head of time needs to be submitted to proper authorities because I didnt read how the Rent A Center could do that without it being noted on an application. 

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive rented a sofa from rent a center in Brooklyn for a week, I explained to them that Im working evenings and when they pick up during the day they should call my colleague and I gave them his phone number, next day they came to pick up and called me and obviously I didnt answer because Im not around during the day, I called them the next day and they said that they are marking down my colleagues phone number and will call him when they come, this happened a few times. I got frustrated and asked to get in touch with a manager, I spoke with him and he said that he will make sure to get the right phone number and pick up information, This kept happening a few times until 1 day when I called to schedule another pickup they said rhat the sofa has been paid up by the weekly rental payments and I can keep it, but I dont need it, I never intended to buy it, but theres nobody ti speak to in the store, they said the manager that dealt with me is not employed anymore with them and I need to call corporate, Ive been calllig corporate for a few months and keep getting reference numbers and assurances that a regional manager will reach out to me but so far I havent received any calls or voice mails or emails, the sofa was never used besides for that first week its been laying around here in storage and in my way, Im not really sure what to do at this point anymore

  Business Response

  Date: 05/30/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB)
  complaint.
  
  We have contacted **************** and reached a resolution to the complaint. We appreciate his patience on
  this matter.
  
  Given the facts as stated, we consider this complaint closed.
  
  Respectfully,
  Rent-A-Center, Inc.

  Customer Answer

  Date: 07/13/2023

  I was contacted by the regional manager of rent a center, and the sofa was picked up the next day and I appreciate that, he asked me to give her a couple days to figure out the refund, she has answered my call a couple times since then and didnt answer most of the time, she didnt respond to any of the messages I sent regarding this manner, I understand it can take a couple weeks to figure it out but it has been almost 3 months since it has been picked up and I have no update in regards to the refund 

  Business Response

  Date: 07/20/2023

  Dear ************:

  Despite numerous attempts, our District Manager has been unable to reach **************** or leave a voicemail to resolve the complaint. We request **************** to return our communications should he have further issues. 

  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 07/20/2023

  I dont have any missed calls or any other missed communications, Ill leave a few options for them to reach out 

  email ********************

  phone ********** call or text 

  or they can provide me with a direct email address or number to call 

  Customer Answer

  Date: 07/28/2023

  I am rejecting this response because:   

  I dont have any missed calls or any other missed communications, Ill leave a few options for them to reach out 

  email ********************

  phone ********** call or text 

  or they can provide me with a direct email address or number to call 

  Business Response

  Date: 09/07/2023

  Dear ************:

  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.   

  We have contacted **************** and reached a resolution to the complaint. We appreciate his attention to this matter.

  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased to own a couch and table through Acceptance Now who is now owned by Rent A Center. I have made regular payments since October and have a credit card on file for automatic payments. The company charged another card I have used to make payments ****** on the 19th of May without prior authorization or notice. The card was not set up for automatic payments nor did I authorize a charge on that card. The company also changed the terms of the agreement without notification or notice.

  Business Response

  Date: 05/30/2023

  Dear ************:
  
  ********************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  
  Despite numerous attempts, our District Manager has been unable to reach ********************** to resolve the complaint. We request him to return our communications should he have further issues. 
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The excessive sales calls and harassing payment calls when I have advised them numerous times to take the weekly payment as promised off the same credit card they have on file and have been using for over a year. They hang up on customers and are extremely rude when contacting the customer 5-7 times in one hour.

  Business Response

  Date: 05/30/2023

  Dear ************:
  
  Mr. ****** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  
  Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law. We request Mr. ****** to contact the store to notify them of the hours we may contact should we need to discuss matters on his account. 
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 05/31/2023

  To whom it may concern:
  

  I have communicated on SEVERAL occasions with the store as well as the district manager, ****. They continue to call me with sales calls weekly, I have all the logged calls. 
  They have all the necessary information to proceed with my weekly payments, but they still continue to call me and harass me, sometimes they call and hang up on me.

  When I call the store, they tell me that I am set up for autopay, so they don't know why I'm calling them. Then they ask me to confirm the credit card information that they already have on file.

  They proceed to charge me a $2.00 convenience fee on a weekly basis because their system has a flow in it. I didn't have this issue before I contacted the BBB. When I reach out to the DM, he tells me I need to contact the store location.

  When I contact the store location, they make excuses, hang up on me or put me on hold for an excessive amount of time. When has the customer finally had enough? I'm getting to my breaking point. I have tried to be reasonable. I have accommodated them more than any customer should. I have gone over and beyond. They are being extremely difficult to handle, subsequently has had me inquire with a law office with my rights etc. I came to the BBB as my first step to see if we can solve this mutually and respectfully, but they are not nice. 

  Just take the weekly payment like you have been. Stop calling me because your system has a flaw. Stop charging me $2.00 every week because of YOUR COMPANY ERROR. Stop trying to sell me more goods, enough with the sales calls. I've been very nice and patient, but enough is enough. 

  Business Response

  Date: 06/01/2023

  Dear ************:
  
  Rent-A-Center denies any allegations of harassing Mr. ******* Nonetheless, per her request, we have placed a do-not-contact order on his account. *********************** note, Mr. ****** is still responsible to make payments towards the property while he is renting it.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 06/06/2023

  After the response stating they were going to put me on a do not call list, this afternoon, Tuesday June 6th at 1:44 p.m. ***** called me and left me a voicemail regarding a sale that they have going on right now. So, basically they are still calling me and the call has nothing to do with the payment. The payment was received as promised, it was already pulled from my account on Saturday. ********************** stated in their last communication they were not going to call me anymore, but they lied, because I received a phone call today and I have it on a recording and I can send it to you for evidence. If you continue to harass me, I will have no choice but to hire legal counsel, this is ridiculous already. Just stop calling me already! Period The end. 

  Customer Answer

  Date: 06/12/2023

  I am rejecting this response because:   After the response stating they were going to put me on a do not call list, this afternoon, Tuesday June 6th at 1:44 p.m. ***** called me and left me a voicemail regarding a sale that they have going on right now. So, basically they are still calling me and the call has nothing to do with the payment. The payment was received as promised, it was already pulled from my account on Saturday. ********************** stated in their last communication they were not going to call me anymore, but they lied, because I received a phone call today and I have it on a recording and I can send it to you for evidence. If you continue to harass me, I will have no choice but to hire legal counsel, this is ridiculous already. Just stop calling me already! Period The end. 

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was late on a bill and was told I had to pay upcoming bills to make my account up to date. I have been called numerous times by store managers PERSONAL cellphone number. Was threatened over voicemail. I have been making payments for over a year and still owe an insane amount. At this point its harassment and against the fair debt collection practices act to request money that isnt owed yet. And its happened numerous times. I have even stated to come pick up the furniture to which Ive been told they cant do until I pay.

  Business Response

  Date: 05/30/2023

  Dear ************:

  
  **************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.  Our District Manager has attempted to review the terms of the agreement with **************** Despite our best efforts to address her concerns, we are unable to reach a resolution to this matter. 

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon On 02/04 I made a purchase on Rooms to Go ******* ** for a total of ****** and agreed to do 3 monthly of non Interest payments of ****** each with the opening deposit of $*****.I request the employee to change the date for the 18th instead of the 4th to be deducted from my bank account which she agree and changed.After the 3 monthly payments of ****** each month plus the deposit of ***** I end up paying a total of ****** minus the grand total of ****** should be a remaining balance of ****** which was due on the last day of 05/18 per the employee conversation and agreement.I call on Monday 05/15 to pay off the balance and my surprise was all the interest were added and now I own a total of $1030.00 which I don't think is fear. Where did my previous payments go, they disappear? I called back the same employee and with ATTITUDE she respond me I have to pay off the full amount and hung up on me, I'm a single Mother working hard for my money, and this is not fear, I call back Acceptance now **************** several times to get a resolution, finally someone answer my frustration open a ticket and to have district manager to call me to resolve the issue, as of right now after 2 days no one has call me. This is very stressful is involve my credit score and Money. Please help me to resolve and pay the remaining balance of ****** to be able to close this nightmare.

  Business Response

  Date: 05/23/2023

  Dear ************:
  [Customer] entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.  Our District Manager has attempted to review the terms of the agreement with [Customer]. Despite our best efforts to address her concerns, we are unable to reach a resolution to this matter. 
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  
  

  Business Response

  Date: 05/23/2023

  Dear ************:

   

  ************ entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.  Our District Manager has attempted to review the terms of the agreement with ************. Despite our best efforts to address her concerns, we are unable to reach a resolution to this matter. If ************ is interested in utilizing our courtesy offer to purchase the property, we request her to contact the store. Otherwise, we request ************ to arrange for pick up of the property.

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

  Customer Answer

  Date: 05/30/2023

  I am rejecting this response because:

  The way they write their scheduled payments and then change the final due date isn't fair at all. All this time my due date was the 18th. I called on the 15th of May to pay off and I was told it was May 5th my final day. I will not continue to purchase anything from them ever again I've bought a lot of furniture in the past and I've never had any issues with the payoff amount or the date until I went to this Rooms To Go location in Colonial. It all comes to the manager. I was told I still have an interest while paying from February to May when I did my contract I had zero interest until I reach my 3 months so all this time I've been paying interest still with my payment. That's what I was told by the manager over the phone. Even with good history from the past, she had no interest in helping me at all. I have one recp it says one price with the pay off and over the phone she states all the fees I need to pay never mention that at all. I've never had a problem at all like I said in the past. My balance on my room to go paper says $879.29. Again I will never shop there again or anyone who's affiliated with your company. You can come and pick up your furniture. Let me know when so I can have someone here since I work. 

   

  Business Response

  Date: 05/31/2023

   Dear ************:
  
  As confirmed, ************ entered into a written agreement that contained all terms and disclosures as charged. Should she no longer be interested in renting the property, it is her responsibility to arrange for pick up. She may contact the store at **********.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Rent A Center keeps harassing me and my family with repeated calls, up to three times a day, to receive payment. I contacted them on more than one occasion to let them know the payment would be paid up to current by 10 am on the 16th of May. They are now refusing to allow me to pay on that day, stating that it either is paid today or the item is picked up. They have even gone as far s as contacting the military police on *************** to recover the payment. I have utilized different rent a centers and have NEVER been repeatedly harassed and bullied by the employees. It is to the point where all the employees and managers in this location are extremely disrespectful and cut off my sentences when I call into the store. I dont feel comfortable with contacting them as they have proven on numerous occasions to be rude and unprofessional. I will pay off the remainder of the balance and will not be utilizing their services in this location again. *** heard orders speak to similar experiences with this store, so I dont believe I am alone in my assessments.

  Business Response

  Date: 05/18/2023

  Dear ************:
  ********************** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law.
  Acceptance Now transactions are not financing arrangements or loans. Acceptance Now purchases the merchandise selected by the customer from the host store, and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.  Our District Manager has attempted reviewed the terms of the agreement with **********************, and we believe we have resolved any confusion he may have had. 

  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started after I had purchased a bed from rent a center in *******, *******. The manger Casity promised to have someone come out to fix my bed. After 3 weeks I contacted the support line a manager by the name of ****** called I explained how the delivery drivers were cursing and being rude to my kids. Next the black woman came out to my house cursing my daughter out! I complained again and spoke to Mr ******* I also did a survey on the store performance. Today May 12,2023. I went in to make a payment. ***** took my payment. I was asking if there were any specials to start an agreement. I was very professional when the employee I reported for cursing me and my daughter out came up to confront me. I walked off and let her know I would also be reporting her again, I called the police because I felt threatened and obtained a police report! I will be seeking legal action. This is unacceptable for any business. I would like to speak with the highest level of management at this point! I have made several complaints. I went in the store to make a payment and was threatened by the associate I complained on. The manager was there said nothing and lied to the police about what happened! This store is full of junkies and unprofessional employees! I made a police report and will be seeking civil and criminal actions! This is absolutely ridiculous! Just because Ive been late doesnt give anyone permission to speak to me nor my children recklessly!

  Business Response

  Date: 05/24/2023

  Dear ************:
  
  ************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  
  We can confirm ************** filed a police report against a Rent-A-Center employee upon disagreement, however it has been dismissed as there was no supporting evidence that she was threatened. We have requested alternative employees to handle **************' lease account moving forward to avoid further conflict, and request ************** to cooperate in this decision as well. Should ************** possess proof that an employee threatened or harassed her, we request her to provide it so we may continue our investigation.
  
  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.

  Customer Answer

  Date: 05/24/2023

  I am rejecting this response because:  My police report was NOT DISMISSED!!!! I will be seeking Civil Actions. I do have a witness that was on the phone during the altercation and also heard the employee threatening me! Also there is supposed to be cameras in rent a center. Run your cameras back. You employ drug addicted people who dont know how to talk to people! Thats the problem! I will not be silenced. I will not rest until this issue is properly addressed! It will not be swept under the rug! There is no way this is their response to a resolution. This is a very pathetic response. 

  Business Response

  Date: 05/26/2023

  Dear ************:

  ************** entered into a written contract in the form of a rental agreement that contained all disclosures mandated by applicable state law.
  After a review of the complaint, it does not appear that a response to **************' dissatisfied response is required, as we've addressed all allegations. 

  
  Given the facts as stated, we consider this matter closed.
  
  Respectfully,
  
  Rent-A-Center, Inc.
  

  
  

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im disputing why rent a center is denying my request for a stereo I get every year and return, make payments on time etc. I feel its fraudulent. Last year I called the manager because I returned the item as the date selected and payment on time and the system kept asking me for payment after the return. I do this every year for my dads event. My credit is A credit and income. I feel RENT A Center in ********** ** compromised and violated my private information. They said they are under new management from last year. Im afraid please help!

  Business Response

  Date: 05/23/2023

  Dear ************:
  
  Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.  
  
  We have contacted ************ and reached a resolution to the complaint. We appreciate her business and attention to this matter.
  

  Given the facts as stated, we consider this matter closed.
  
  
  Respectfully,
  
  
  Rent-A-Center, Inc.