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Court Crate

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this crate for Fathers Day. It said it ships next day. I ordered on June 12. I didnt receive any email confirmation. They charged me the $63 immediately. I reached out to the company on both emails listed, on their website, on ********* and instagram and havent received a response on any of them. One of the emails came back as not being a valid email despite it being listed on their website. They also havent posted anything on their instagram since **************************************************** business. The whole thing is very frustrating and I cant even get a refund because my card company cant even get in contact with the business. I already am late giving my Fathers Day present since they never shipped it and now theyve stolen the money and arent responding. I just want either the package sent or a refund

    Customer Answer

    Date: 06/21/2024

    They finally sent my package! Very very very late. So I guess I can end the complaint. They still havent replied to anything so 

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