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Business Profile

Boarding House

Greenvue

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10 months into my lease, this business is now wrongfully charging me for a violation for something that was previously approved through management. I have found nothing in the lease and am still waiting for management to provide evidence and justification for these fines.

    Customer Answer

    Date: 02/07/2024

    After filing my earlier complaint, I saw one of the employees and asked if she was the manager, as they have changed property management three times this year and I was not sure.I just received another violation that is claiming false allegations against me but stating that I claimed false allegations. Earlier today, the agent I spoke work on the phone said the manager was not in the office. I saw someone outside and asked if she was the property manager. When she said no, I asked when she would be in, because I needed to dispute the charge for my privacy screen. She said she was the one I spoke with in the phone. I then asked if the $50 feet was daily or monthly, to which she responded monthly. When she started she was giving a tour, I apologized to the other people with her. I was calm and respectful the whole time. It would only be considered a false allegation if they are not actually requiring me to remove my privacy fence and charging me a $50 fine. Which they are. Otherwise, my statements were true and accurate. I feel this business is retaliating against and trying to silence me.

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