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Business Profile

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Kalkomey Enterprises, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kalkomey Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 hunting licenses for NY and received only one of them. In 2020 I also did not receive my license and your customer service was not helpful at all.

      Date of transaction was August 9, 2022.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/09/02) */
      Hi Mr. *****, Thank you for reaching out about this. I have spoken with the state of New York about your account. It seems when you inputted your address into the system it was put in incorrectly. The state has advised me that they have spoken with you about this, corrected your address and have reissued cards to you. If I can be of any other assistance please let me know.

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a course that was offered. It was a 90 day hunters safety course that involved approx. 20 hours to complete. On the 88th day of the course I realized that I would not have computer access for the next two days. So I contemplated staying late and finishing the course to receive the hunters license that I had already invested 16 plus hours into. I called ******** Enterprises to ensure I would not have to restart the course if it lapsed because if that was the case I would have stayed late to get it done. I was told that it was not a problem to let it lapse as there will be an option when I log in to extend my course another 30 days for 10 dollars.

      I logged in on Monday to find out that my course had expired and there was no extension option. I now do not have an option to invest the 16 hours that I already had into it before hunting season starts. I have two kids, an addition to my house going, not to mention I work 50 plus hours a week. I commute 2 hours per day on top of my work week.


      I am extremely displeased with how the interaction happened. I now have to forfeit my invested time and money into this years hunting as everything has been purchased.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/07/27) */
      HI Andreau,

      Thank you for reaching out. I reviewed your calls to our office as all of our calls are recorded. The only phone call we have in our system from your phone number is on 7/26/22. The agent you spoke with did advise you that some states do allow extensions for the course, however the state of Washington does not offer the extension and you would need to re register and re take the course. We are regulated by the states and must follow their guidelines on course extensions, unforteantly for the state of Washington they will not allow us to offer extensions. I apologize a more favorable answer could not be given.

    Kalkomey Enterprises, LLC is BBB Accredited.

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