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Business Profile

Shipping Masters

Fulfillment Heros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They agreed to provide monthly inventory updates and accurate counts for my store but failed to do so, continuing to charge storage fees on the inventory. Despite my attempts to address this, they ignored my concerns. Here is my inventory they never reported to me: White open weave wraps (18)Love Shack bath bomb (1) Mudmasky (2) Ginger chews (21)Chess sets (8)Cashew snack bags (11)Knot Today ***** (9)Protein powder packets (10)Pocket Mirrors (13)Sunglasses with case (2)Cake in a cup (13)Saved by the Scrub (1)9 Past boxes (including 5 return to sender boxes)Spring Twists (12)Beach Towels (2)Remove Before Flight Key Chain (1)12 Reusable Bamboo Cotton Rounds (16 extra)Bamboo Spork (1 extra)Expandable Reusable Straw (2 extra)December Deluxe Box 2020 (1)Flygirl Box Inserts and Post cards (They included inserts and postcards I didn't want and charged me for shipping.)Rock and Roll Travel Laundry Bag-Yellow (9 extra)I am missing all this inventory they agreed to ship but never did:Silicone Food Storage Bag - Mint (2)Wireless Bluetooth Ear Buds (1)April Deluxe Box 2021 (1)February Deluxe Box 2021 (3)Raspberry To-go Container (18)November Deluxe Box 2020 (1)Preparing for Takeoff White Tumbler (1)Knit Blanket Wrap (17)Shipping collapsed Flygirl Boxes (3)Sun Base ******** tin (8)Kedzie TRIPLE THREAT FOLDABLE DUFFLE BAG (1)Plant Therapy Travel Mug from the February 2024 Box (2)I asked ****** to remove the Rock'n Roll bags from my inventory in December 2023, and he agreed. However, continued to charge me storage fees and shipped to me with the other inventory in July 2024. Despite paying all my dues, they have wrongfully billed me since 2023. Their poor inventory management and broken agreement have damaged my profits, causing me to lose sales in my shop and the sale of my business. They are charging me $598.45 for two months of storage fees, which need to be zeroed out immediately and the remainder of my inventory needs to be shipped to me.

    Business Response

    Date: 08/09/2024

    Hello,

    This clients account was closed and written off as our companies loss. As the client refused to pay her storage costs associated with doing business with us.  
    The client requested the accounts be zero'd out on 7/25/2024.

    The invoices were closed out with a $0.00 balance and the clients accounts including integrations have been closed.  

    Customer Answer

    Date: 08/15/2024

    Complaint: 22106327

    I am rejecting this response because it fails to address the issue of my missing inventory. I need all missing items shipped to me immediately, or I will require reimbursement. Several items were never shipped, yet I was charged storage fees for over a year for products you claimed I had but were never received. I've attached a list of the missing items and the orders I had to refund due to inaccurate stock reports. Despite my attempts to resolve these issues over the past year, my emails were ignored, and the inventory was never updated.
    Regards,

    ***************************

Fulfillment Heros is NOT a BBB Accredited Business.

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