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Business Profile

Anesthesiologists

Endo Sedation LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a colonoscopy and Endo Sedation practioners were involved in the procedure. Instead of waiting for the **** Endo Sedation started demanding payment from me almost immediately. Even after the EOBs were issued, they continued to demand payment from me, although BCBS said they were paying. Then, I was told that is what they do until BCBS pays, and that they are really behind in posting the checks that are coming in. So, they aren't waiting for the EOBs before they start demanding paments from patients. When they do get the EOBs, they still aren't honoring them, and then they are slow posting the payments from the insurance companies and harassing the patients in the meantime. Instead of billing from EOBs, they are billing from pre-authorizations. The thing about pre-auths is that things do change. Sometimes within the procedures, deductibles are applied differently due to timing, etc. Of course, they know this. I feel that this all violates the agreements we enter into with health insurance companies, in an attempt to get patients and providers to pay the same bills. I would not care and simply wait it out, but my credit is very precious to me and I don't want them to mess up my credit. I've also complained to my provider that they used a company that is not BBB accredited and has a lot of cmoplaints on the BBB website. They need to be accredited. They look shady.

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call this morning advising mee that my account was in collections even though I'm making partial payments as much as I can afford. I don't have the money to pay them off so I must make payments. But sending me to collections even though I am making regular payments and disconnecting me from receiving my statements is a very unfair practice. I maintain good credit, and I always pay my bills, but the costs they charged despite my insurance were very exorbitant. Now it is very impossible to get a hold of anyone because the automated system gives you no option to connect with anyone you don't already know their extension.

    Business Response

    Date: 04/24/2024

    Patient's procedure was billed to his insurance, the practice is a participating provider.  The insurance company applied the balance due to the patient's deductible.  Insurance finalized their processing Dec 2023 and patient statements were started for the deductible due.  A statement was sent Dec 2023, Jan 2024, Feb 2024, Mar 2024 with no response from the patient.  The account was sent to external collections the end of March 2024.  The patient sent a payment Apr 2024.  Due to no activity / communication for over 120 days the account qualified for external external collections.  

    In addition- we are sorry the patient is having difficulties with our phone system.  The statement also provides alternative communication sources with our 24/7 patient portal and our customer service email address.

    Customer Answer

    Date: 04/24/2024

    Complaint: 21616378

    I am rejecting this response because I do not have any statements, account numbers or payment codes as required by their payment website and the company has deceived the BBB in to believing that I have made no payments when in fact I have. Send me a statement and see how fast this gets resolved. 

    Regards,

    ***********************************

    Business Response

    Date: 04/25/2024

    Attached are account notes for this patient, please review and advise if we are missing payments. The $100 payment received via the patient portal is reflected on page 3 and 4 as it was received after the account was turned over to external collections. If the information attached is correct, the balance is with ***********************, the patient will need to contact them to finalize the $345.50 balance due at *************. 

    Customer Answer

    Date: 04/25/2024

    Complaint: 21616378

    Since the debt has been sent to collections, I will deal with the collection agency directly as well. Inform them that I am disputing the charge with my insurer and the provider.

    Regards,

    ***********************************

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a medical procedure done in July of 2023. I received a bill for $235.20 from ******* ********** Services at ****************************************************************. I mailed a check in August of 2023. In checking my bank statement, the check had not been cashed. I called in October of 2023 to see if they had received my check from August. They said no, and that theyre turning me in to a collection agency if I didnt pay by credit card over the phone. So I paid by phone and the next day they cashed my check. Now theyre refusing to give me a refund. I have made several calls and attempts to get this resolved. Now the Supervisor wont even return my call. I am given an excuse every time I call. I turned their name in to my health insurance stating I didnt ever want any procedure involving this anesthesia service. Is there anything else I can do to get a refund other than hire an attorney?

    Business Response

    Date: 04/16/2024

    I called ***** to review issue with her, today 4/16/2024.  She told me she has been refunded and this issue is resolved.

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 24, 2024 I set up an automatic payment plan to pay the $302.50 that was owed to Endo Sedation that would take $99.83 every 28 days out of my account and have attached the confirmation email. Today on March 23, 2024 I was sent a bill from a debt collection agency despite having an automatic payment plan set up to pay the balance. The debt was wrongfully sent to a debt collector as I made an agreement to pay the debt monthly and provided a valid credit card that I have an email successfully went through. I can pay the remainder off in full right now but ask that it not remain with the debt collector and not be reported to the credit bureaus because its been wrongfully sent to to collections. I have never not paid off a debt and am very upset that I was not contacted about this.

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 2023, I discovered that I overpaid a bill to Endo Sedation LLC. My insurance company sent them a check on 9/21/23 from BCBS of **. I've had $286 credit on the account since September. I have called 4 times the representative to report that the refund department is backed up. I don't want to hear the excuses I just want my refund. I think 2 months is enought time to process a refund.

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was informed this morning my account will be sent to collections even though I'm making partial payments. They demand $50 for partial payments and I'm on disability and can't afford that.As we speak I'm sitting in a long line for the food pantry, my central AC unit needs to be replaced, and I'm having my cat put down at the end of this week.I understand people want to get done with the bills and they don't want to be nickeled and dimed to death, I get it. But I just don't have the money to pay off everybody, that's how I got in trouble with my credit cards and had to file bankruptcy December 2021. I'm trying to rebuild my credit in the last thing I need is a collection on my record.

    Business Response

    Date: 05/22/2023

    Good Afternoon, 

    Called and spoke with the patient. Patient was made aware that she can make payments at least once a month without being sent to collections. That we would like to have the minimum payment be $50 but if she can only do $5-$20 a month, that is fine as well. 

    Patient was given my direct line in case there is anymore issues so we may work through them in a timely manner. 

    Thank you, ***************************

     

     

    Customer Answer

    Date: 05/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************************

Endo Sedation LLC is NOT a BBB Accredited Business.

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