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Business Profile

Automotive Lift Repair

Auto Care U.S.A. #2

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automotive Lift Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Detailed information has already been provided and accepted by *************. I will recap for BBB info.Our Acura 2012 TL had the fuel pump replaced by ********* on August 30, 2023. It was an aftermarket Delphi Fuel pump. A few months ago we started getting an emissions malfunction alert and brought the car to Burden ********* who specialize in ***** repair. They diagnosed the cause as a fuel pump leak. We chose to have them fix it since we already had one failure with his aftermarket fuel pump that ******** had to fix and did not want another one that would fail for a third time.Upon inspection of the fuel pump after removal, it was determined that the fuel pump installation gasket was missing, and that was the root cause for the failure of the part. Burden ********* replaced the fuel pump with a genuine Acura fuel pump part and the emissions alarm cleared. We saved the old part and notified ******** USA of the circumstances and that we wanted a refund for the work they had done incorrectly. ******** USA called ****** and got a receipt proving that we had this work done. They did not look at the part we saved for them nor did they dispute the root cause determined by Burden *********. They simply said we should have gone back to them to replace the part under warranty. Even though the part has failed twice and there is no guarantee they would have caught the error Burden caught with leaving the gasket ****** in summary we believe ******** USA should admit they made a mistake and refund us the money we paid them originally. We are happy with the work and part provided by ***************. ************* has their original receipt for our work, they have the receipt from Burden AutoCare that they themselves requested. We still have the part that ************* chose not to look at. We do not feel it is reasonable for us to assume ************* would not have made the same mistake.

Auto Care U.S.A. #2 is NOT a BBB Accredited Business.

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