Business Profile

Major Appliance Dealers

Conn's Home Plus

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Complaints

This profile includes complaints for Conn's Home Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,127 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch from Conns in October 2023. We did not get the third party warranty as the associate who sold us the item, told us that Conns covers their furniture for 1 year. I called Conns to make a claim that my couch was broken and they told me to call the manufacturer. When I called the manufacturer, she told me that they do not have a repair department and that all of the repairs for their products has to go thru Conns. But, since they are going out of business (which I had no clue), they are passing off everyone to the manufacturers and they are unable to help. I now have a broken couch from Conns, that cannot be repaired due to them going out of business.
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ********* concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ******** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ******** stated in the complaint:
1. She did not purchase additional coverage for her couch and contacted us to have the sofa serviced under the manufacturers warranty. She was informed that we could not proceed with repairs and advised to contact the manufacturer; and
2. She is requesting to have her sofa repaired.

Our investigation reveals that:
1. On August 15, 2024, Ms. ******** contacted us and requested service on her ****** P2 reclining sofa. She was advised that the unit was not covered under a Furnituregard Plan, and we could not proceed with service; and
2. Since we are going out of business, we no longer conduct inspections or repairs on items that are not covered by Furnituregard. Any repairs needed for non-covered items would be the responsibility of the consumer.

According to our records, on March 6, 2024, Ms. ******** purchased a Man *** ****** P2 reclining sofa and declined to purchase the Furnituregard Repair Plan. On March 13, 2024, Ms. ********* sofa was delivered in good condition.
We investigated Ms. ********** concerns and found that she reached out to us on August 15, 2024, to ask for service on her ****** P2 reclining sofa. We advised her to contact a local furniture repair shop for an assessment, as this would involve an out-of-pocket cost. As we are going out of business, we no longer conduct inspections or repairs on items not covered by a Furnituregard Plan.
Sincerely,
Customer Relations
*********************************************
Customer Answer
Date: 09/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

It is not my issue that Conns is going out of business. They should still honor the one year warranty they explained to us on the day of purchase. Hiring my own repair man still is going to be my expense. If they will not repair my sofa, then they can come pick it up for a refund for a defective product.

Regards,

******** ********

Business Response
Date: 09/05/2024
We are only conducting service repairs on merchandise that is covered under an extended warranty. Ms. ******** did not elect to purchase additional coverage and her furniture is only covered under the manufacturer's warranty. She may contact a local furniture repair shop for her repair needs.
Conn's is no longer service items. We apologize for any inconvenience caused.
Initial Complaint
Date:08/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a couch 05/30/2024 from conns for *****. Extremely overpriced but I got approved for a credit card. The couch in two months has broken in four different places. I went online to my account and I see the couch is now priced at *****. A significant drop. I tried chatting about my issue but it said to chat again between business hours when I am chatting between business hours. I then called customer service who advised there is nothing she can do and I cannot use my conns credit card anymore either due due to them closing. I asked for a supervisor but none is available. *** contacted the store, no one can help. Im looking for someone to help me. This is absurd, I was sold basically a lemon couch and now that they are closing, no one is going to take responsibility and Im going to be stuck paying on a ridiculous price. I am unable to seek assistance for this issue and would appreciate it if someone could provide a resolution, such as a refund or replacement, before closure!!!
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Mr. ******* concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. ****** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Mr. ****** stated in the complaint:
1. On May 30, 2024, he purchased a couch from us for $3500. Later, he noticed that the price of the same couch had been lowered to $2100. He reached out to us and requested a price adjustment, but we informed him that we were unable to offer the price reduction;
2. After two months of having her couch, the unit is now broken in multiple places; and
3. He is requesting a billing adjustment.

Our investigation reveals that:
1. We were contacted on August 28, 2024, with an inquiry about the cost of previously purchased furniture. After being informed of the original price, Mr. ****** mentioned that the price had since dropped and requested a price adjustment. Before filing for Bankruptcy, Conns HomePlus would match ************************** prices on in-store purchases only at the time of purchase, which did not apply to this order. In addition, Prices were reduced as a part of our liquidation to sell inventory while they last;
2. Prior to receiving Mr. ******* account, we could not locate where he had attempted to contact us to report a service issue with his ****** furniture set; and
3. We are unable to honor Mr. ******* request to authorize a billing adjustment.
According to our records, on May 28, 2024, Mr. ****** purchased an **********************. Bristol sectional on invoice ********. The sectional consisted of a LAF arm sofa, *** loveseat, *** chaise, and chair, all with a limited 1-year manufacturers warranty. We confirmed that Mr. ******* sectional was delivered on May 30, 2024.
Regarding Mr. ******* request for a price match, prior to Conns announcement that our store was closing, prices were reduced to liquidate our current inventory. We were contacted on August 28, 2024, to report a price drop for his Bristol sectional and seek a price adjustment. However, the request was denied.
At this time, we cannot honor Mr. ******** request to authorize a billing adjustment.
Conns values Mr. ****** as our customer and appreciates him for bringing his concerns to our attention.
Sincerely,
Customer Relations
*********************************************
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2024, my washer and dryer were delivered to home. The delivery persons were inexperienced and unprofessional. Walls were damaged by the delivery persons, the washer and dryer were not properly installed, no demo was provided as to how to operate the washer and dryer. I immediately contacted Conn's and expressed my concerns with the less than subpar customer service. I was promised a refund of $99 for the delivery charge. Three months later I still have not received my refund. On 8/21/24 I, again, spoke with ***** ******** at the Conn's warehouse in *********, **, who assured me that a check was cut on 7/24/24. To date, 8/27/24, I have yet to receive my $99 refund. ***** told me to call Conn's CS. I have spoken with CS on 8/21/24, 8/23/24, 8/27/24, each time I get the runaround for them to tell me someone will call me. Not one person has called me to resolve this issue. It's gone on for an overly excessive amount of time. This needs to be resolved. This company is a joke. I wanted to give them a try and sorry I did. My business will stay with ********** and ****** who I have always had a good experience.
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ******** concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ******* may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ******* stated in the complaint:
1. She purchased a washer and dryer, and during delivery, the appliances were not installed properly. After contacted us to voice her concerns, we she was promised a refund of $99; and
2. She is requesting a refund.
Our investigation reveals that:
1. We verified that Ms. ******* was offered and accepted delivery concession for the multiple delivery attempts made to complete the installation on her appliances; and
2. We confirmed that Ms. ******** concession has been processed, and she should expect her check refund within 30 days.
We have confirmed that Ms. ******* was offered and accepted a delivery concession of $99.99. Although the concession was delayed, it will be mailed to the address on file within the next 30 days.
Conns values Ms. ******* as our customer and appreciates her for bringing her concerns to our attention.
Sincerely,
Customer Relations
*********************************************
Customer Answer
Date: 09/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I accept this response and accept/acknowledge that I will be receiving a delivery concession of $99.99 within 30-days. To clarify and correct a comment made in Conn's response. Multiple delivery attempts were not at all made. One change was made, due to the closing on my home, it was necessary that I rescheduled the delivery date to 05.17.24. That's one change not multiple; however, Conn's did have to return to properly install the washer and dryer. Please correct your notes. Glad this is, after many months, getting resolved. Thanks. Regards, **** *******
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Tv from Conns in 2021 .I made sure it had a warranty that last until may 2023 . Well the tv had to be repaired 4 times before I was approved for an exchange !! The problem come in when I went to get the exchange the store manger sent me home to call customer service because he was overwhelmed with work and short handed!! Ive been calling customer service for 9 months and they stalled me out until my warranty expired!!! I asked them to investigate to see the problem and as in their end not mine !!! No response!!!! Now the store filed bankruptcy and basically wont honor the warranty!!! Ive paid a total of ***** when the value of the tv is only ****** the amount I was approved for !!! Im disgusted with the business and wish I NEVER spent my money with them !!! I just want my replacement tv so my daughter can utilize the internet for school!
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ********* concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ******** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ******** stated in the complaint:
1. In 2021, she bought a television from us. Her television required multiple services before we approved an exchange. She tried to initiate the exchange but was unsuccessful, and now we are unwilling to honor the warranty; and
2. She is requesting store credit.

Our investigation reveals that:

1. On May 11, 2023, Ms. ******** was approved for an exchange with a replacement model. When she attempted to initiate the exchange, she was informed that a delivery fee would be required since the original unit had been picked up. Ms. ******** chose not to pay the delivery fee, resulting in the exchange not being completed; and
2. We are unable to fulfill Ms. ********* request for a store credit. She received an exchange with a replacement model 65UR9000PUA at $649.99. The television is now out of warranty coverage, as the 24-month ************** Agreement expired on May 30, 2023.
According to our records, on May 30, 2021, Ms. ******** purchased an ** 65 4k UHD smart TV model 65UP8000PUA, retailed at ******. She also purchased a 24-month ************** Agreement. It was confirmed that Ms. ******** elected to pick up her television from her local Conns HomePlus.
We investigated Ms. ********* concerns and found that an exchange was approved on May 11, 2023. Ms. ******** was provided with a replacement model: an ** 65 4k HDR smart LED TV model 65UR9000PUA retailed at $649.99. However, when Ms. ******** attempted to initiate her exchange, she requested to have the replacement television delivered. Due to the previous unit being picked up from her local Conns, she was informed that a delivery fee would be assessed. Ms. ******** declined to pay the delivery fee and failed to complete the exchange.
Upon further review, we discovered that Ms. ******** contacted us on June 19, 2024, to ask about her exchange. She was informed that her exchange was approved in May 2023 and that both her exchange approval and warranty on her television had expired. As a result, we were unable to reinstate or honor the exchange.

At this time, we cannot honor Ms. ********* request to authorize an exchange. Although she was informed of her exchange, she failed to initiate it while the unit was covered by warranty. As of May 30, 2023, the exchange approval and the 24-month ************** Agreement have expired.

Sincerely,

Customer Relations
*********************************************
Initial Complaint
Date:08/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is horrible. The employee salesperson told me nothing about the 30% interest, also told me nothing about interest at all. I was told this was interest free period. Not to mention tacking on extra interest after a year if not paid. None of this was explained to me when I bought the furniture. This place is a scam. They scam people it's no wonder they are claiming bankruptcy. I want my money all back and you can come get your terrible furniture that was delivered with a tear, or you can take off all the interest you put on my account that was never explained. Asking price was 3k and I've paid 2 years on this at 177 a month and somehow my payoff amount is more than the original cost. What a joke of a company.
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ******* concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ****** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ****** stated in the complaint:

1. She was unaware that her account was interest-free for the first year, as the salesperson did not explain the details of her account;
2. Her furniture was delivered with a tear; and
3. She is requesting a billing adjustment and/or a refund.

Our investigation reveals that:
1. We respectfully disagree that she was unaware that her account included a ******** interest-free promotion. Ms. ****** signed all documentation at the point of sale acknowledging, that she read and agreed to all terms associated with her account and the items purchased;
2. It was verified that Ms. ****** opted to pick up her Holam living-room furniture from her local Conns HomePlus, instead of having the merchandise delivered; and
3. We cannot honor Mr. ******* request to authorize a billing adjustment.
According to our records, on June 17, 2023, Ms. ****** purchased a ******* Furniture ****** living-room set that consisted of two sofas, a chair , and an ottoman, with a limited 1-year manufacturers warranty on invoice ********. It has been verified that Ms. ****** signed a 36-month Promissory Note and Security Agreement, agreeing to pay the minimum monthly payment of $171.18 due on the 27th of every month. We show that Ms. ****** elected to pick up her ****** living-room set from her local Conns HomePlus.
Ms. ******* account included a ******************************* deferred-interest financing promotion (cash-option) as described on the Cash Option Addendum Page of her signed documents (attached with this response). Under the terms of the cash option, the account will not accrue any finance charges if all scheduled monthly payments are paid within ten (10) days of the due date and the unpaid cash-option price is paid within ten (10) days of the expiration date of June 27, 2024 (i.e., final expire date of July 7, 2024). If the minimum monthly payment is not paid within ten (10) days of each due date and the total cash-option price is not paid within ten (10) days of the expiration date, the cash-option will be voided, and the original terms and conditions found in the promissory note and security agreement will replace the cash-option addendum. If the cash option is voided, all payments made prior to default will be applied to the contract to pay finance charges and other amounts in accordance with the terms of the Promissory Note and Security Agreement. It was found that a late fee was charged to Ms. ******** account on January 6, 2024, because her payment from December 27, 2023, was not received on time. Therefore, Ms. ******** cash option was voided, and interest was applied to her account.
We investigated Mr. ******* concerns and found that he contacted us on July 31, 2024, to inquire about the balance on his account, which was $858.83 at the time. Mr. ****** was informed that his no-interest promotion had expired on July 25, 2024. As a result, interest had been added to his account, as outlined in the terms of his signed contract and cash option addendum page.
At this time, we cannot honor Ms. ******* request to authorize a billing adjustment or a refund. Ms. ******* account has sustained several late fees. As a result of the late fees being assessed to her account, the cash option
was voided, and interest was applied to her account as outlined in the terms and conditions of her signed contract and cash option addendum page. As of now, Ms. ******* account payoff is *******.
Conns HomePlus values Ms. ****** as a customer and appreciates her for bringing her concerns to our attention. We have included all supporting documentation in our response, including a copy of her signed documents and account payment history.

Sincerely,

Customer Relations
*********************************************
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a recliner from Conns in March. By May it was not functioning. I filed a claim. The technician came out and said it needed a new motor. He ordered the part. As of August 26 we have not had the recliner repaired and Conns is giving me the runaround. They redirected me to 1) the manufacturer - CatNapper, who will not return my calls 2) **************************** who clearly show the claim but closed the claim on August 20. I called them and they are returning me to Conns for another round of circuitous conversations
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ******* concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ****** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ****** stated in the complaint:
1. She has contacted us several times for service on her recliner. However, she has not been able to get assistance, and
2. She is requesting a refund.

Our investigation reveals that:
1. Ms. ****** contacted us and requested service on her ********** left recliner. We advised her we were working to reestablish service for her recliner; and
2. Although we cannot honor Ms. ******* request to authorize a, we are ready to provide service for the ********** lift recliner under the 36-month ************* Plan.

According to our records, on March 30, 2024, Ms. ****** purchased a Catnapper ********** lift recliner with a 36-month ************* Plan. We confirmed that Ms. ****** elected to pick up her recliner from her local Conns HomePlus.
We investigated Ms. ******** concerns and discovered that she had reached out to us for service on her recliner. During that time, ************* services were halted but have since resumed.

For customers that have purchased the ************* Plan. Service Options are available.

Here are the ways you can contact the ************* Service Center to reopen your claim:

Call Conns ************ at ************ and press option 3
Call the ************* Service Center directly at ************ Go to **********************

Sincerely,
Customer Relations
*********************************************
Initial Complaint
Date:08/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/8/24 we purchased a refrigerator and quickly experienced delivery issues. The delivery drivers refused to deliver the refrigerator unless we signed a waiver. We called the warehouse manager, ********, and he assured us we would not have to sign a waiver and that he would send 4 guys to deliver next time. Next time delivery was attempted, only 2 guys showed up and demanded we sign a waiver and didn't know anything about ********** promise to have 4 guys and no waiver. I called the warehouse multiple times to resolve this in real time but they did not resolve it or explain why not. The movers left. We cancelled the order and asked for a refund. The store said I would receive a check in the mail 7-10 business days for $4,845.24. It is 8/26/24 and I have not received a refund. I called customer service and the store several times without resolution. Some representatives said it took 30 days to cut a check so I waited. On 7/23/24 I called to check on the refund and customer service told me they could see in the system that a check was mailed but didn't know the date it was mailed. On 7/25 Madison **** sent me an email saying our refund was applied to our credit card but it has not. On 8/14/24 I called ******, the salesperson, and asked for help. She called ****** at customer service and emailed as well but they told her they couldn't talk to her, only to the customer. On 8/14/24 I called customer service at 5:34 PM and representative ***** confirmed my concern has been raised, incident #******* has been assigned and marked "urgent status". She said I don't have to worry, someone will call me. No one called me. On 8/22/24 I called customer service and asked for a supervisor and gave the incident #. Supervisor ****** said refunds are on hold, he can't do anything for me, even if I get a check it will bounce, that there is an escalation. No one is contacting me or trying to assist me with the refund.
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ******** concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ******* may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ******* stated in the complaint:
1. She bought a refrigerator and was assured that a four-person team would deliver it without needing a waiver. However, only two delivery personnel arrived and asked her to sign a waiver for the delivery of her refrigerator, which she declined. Therefore, she chose to cancel her purchase, and despite several calls about her refund, she has yet to receive it; and
2. She is requesting a refund.
Our investigation reveals that:
1. On June 10, 2024, Ms. ******* bought a refrigerator and informed us that it would need to be delivered to the second floor and stated that a strong delivery team or multiple members would be needed. When the delivery team arrived, they found the stairway too narrow. They informed Ms. ******* of the risk and said a liability waiver would be required to complete the delivery. She refused, resulting in the refrigerator being sent back to the warehouse. The next day, Ms. ******* requested to cancel her order, and
2. Due to Conns filing for bankruptcy, Ms. ******** refund is pending.
Conn has since filed for bankruptcy; for additional information about the cases and Ms. ******** refund, please visit ************************************************. The Company has also established an Information Line at Toll-Free **************, and for local callers, please use **************. Parties may also email ************************************* for more information.
Conns values Ms. ******* as our customer and appreciates her for bringing her concerns to our attention.
Sincerely,
Customer Relations
*********************************************
Customer Answer
Date: 09/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Although Conn's agrees that I am due the refund, they have not delivered the refund. They state it is because they are in bankruptcy. I believe my cancellation happened before they claimed bankruptcy. In addition, I was told by customer service on several occasions that a refund check had been issued and mailed to me, that they could see it in their systems. That check never arrived. In addition, I received an email from Conn's stating that my refund had been credited back to my credit card but that did not happen either. These many misrepresentations led to several efforts I made to follow up on the refund Conn's claimed to have processed. This just wasted my time and delayed my complaint to the BBB until after they filed for bankruptcy.
I would also like to clarify that it was the warehouse manager that proposed a strong delivery team or multiple members would be needed. I do not know enough about delivery logistics to have come up with this idea. Conn's states that when the delivery team arrived, they found the stairway too narrow. However, another company had no issue delivering the same refrigerator to the same space with only two men without incident and without requiring a waiver. Therefore, it is untruthful to say the stairway is too narrow for delivery.
I understand that in the month after I cancelled my order Conn's entered bankruptcy, but since I cancelled before that filing, and since several Conn's representatives promised me that a refund check or credit had already been issued to me, I respectfully request my refund be processed in a timely manner.

Regards,
****-****

Business Response
Date: 09/18/2024
**** has since filed for bankruptcy; for additional information about the cases and Ms. ******** refund, please visit ************************************************. The Company has also established an Information Line at Toll-Free **************, and for local callers, please use **************. Parties may also email *************************************************** for more information.
Customer Answer
Date: 09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Our cancellation was before Conns filed for bankruptcy and we were told the refund had already been processed before Conns filed for bankruptcy. If the company had actually followed through on the refund at the time they purported to have processed, we would already have our refund and we would not be subject to waiting for the bankruptcy to be resolved.

It is unfair and unjust that we are now asked to wait for their bankruptcy to be cleared.

Regards,
****-**** *******

Business Response
Date: 09/23/2024
**** has since filed for bankruptcy; for additional information about the cases and Ms. ******** refund, please visit ************************************************. The Company has also established an Information Line at Toll-Free **************, and for local callers, please use **************. Parties may also email *************************************************** for more information.
Initial Complaint
Date:08/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Compr un refrigerador y una estufa y compr la garanta extendida que supuestamente era por 5 aos, en el mes ******** les able para que me arreglaran el refrigerador por que ya no enfra. Vino el tc**** me dijo que no lo poda arreglar, que ablara con la compaa para que me regrese mi dinero de lo que queda de la garanta. Able y me mandaron unas formas para cancelar la garanta. Mande las formas me dijeron que esperara 30 das para recibir mi reembolso. Pasaron los 30 **** no me lleg nada. Able y me dijeron que en 15 das me llegara, pasaron los 15 **** y no me lleg. Otra vez able me dijeron que iban a mandar un correo que esperara ********************************************************* ellos. Les able para desfiles que no recib nada y me dijeron lo mismo que iban a mandar otro correo y que **** que esperar de 24 horas a 48 horas. Me ablaron y me dijeron que **** que mandar otra vez las formas de canselacion h que **** que esperar 30 das para recibir mi reembolso. An estoy esperando por que no me disen nada. Lo **** que me disen es que espere que estn trabajando y que e tengo que esperar
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ******* concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ****** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ****** stated in the complaint:
She requested the cancellation of the two-warranty protection plans on June 18, 2024. Despite several phone calls, she has been informed that the coverage has not yet been canceled; and
She is requesting a refund.

Our investigation reveals that:
Ms. ******* signed cancellation request was confirmed as received and was sent to the relevant department for processing; and
Ms. ******* 48-month ************** Agreements have been canceled.
According to our records, on April 5, 2021, Ms. ****** purchased a Frigidaire French-door refrigerator with a 48-month ************** Agreement and a **************** convention range with a 48-month ************** Agreement. It was confirmed that Ms. ******* appliances were delivered on April 15, 2021.
We investigated Ms. ******* concerns and found that she contacted us on June 3, 2024, regarding her refrigerator, stating that the unit would not cool. Upon the inspection, the technician found that the unit displayed physical damage. Due to the findings, Ms. ****** was advised that damages were not covered. As a result, we could not proceed with repairs.
After further review, we confirmed that she had reached out to request the cancellation of her 48-month ************** Agreement(s) on her appliances, which has since been canceled.
Due to Conns filing bankruptcy, we were unable to process the refund.
For additional information about the cases, please visit ************************************************. The Company has also established an Information Line at Toll-Free **************, and for local callers, please use *************. Parties may also email ************************************* for more information.
Conns values Ms. ****** as our customer and appreciates her for bringing her concerns to our attention.
Sincerely,
Customer Relations
*********************************************
Customer Answer
Date: 09/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,
No estoy de acuerdo con la respuesta de Conns. En el mes ******** ellos me dijeron que no podan arreglar el refrigerador, que cancelara mi cobertura para que pudieran devolver mi reembolso. Nunca me dijeron que estn en bancarrota y no podan devolver mi reembolso. Solo me desvan que **** que esperar. Eso era su nica respuesta que yo **** de ellos. Que mi solicitud estaba en revisin y **** que esperar. Yo cumpl con el contrato. Ellos tambin tienen que cumplir con el contrato.

Business Response
Date: 09/13/2024
Apreciamos la oportunidad de responder a las inquietudes adicionales de la Sra. *****. Desafortunadamente, debido a que Conn se declar en quiebra y cerr, no podemos procesar reembolsos en este momento. La suspensin automtica de la bancarrota del Captulo 11 est vigente durante los procedimientos judiciales. No hay nadie a quien escalar esto que pueda tomar una decisin diferente, ya que estamos bajo la regla del juez que preside el caso. Para obtener informacin adicional sobre los casos, visite ************************************************. La Compaa tambin ha establecido una lnea de informacin al nmero gratuito **************, y para personas que llaman localmente, utilice el **************. Las partes tambin pueden enviar un correo electrnico a ************************************* para obtener ms *****************
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my refrigerator at Conn's Home Store in ******* Tx on Jan of 2023 and purchased Extended warranty. I finished paying off the refrigerator on Aug 1st and the next day it broke down which was Augs 2nd. We are now on August 26th and nothing has been resolved. An entire week went by before a Tech came to the house and reviewed the refrigerator. He then informed us that a few parts were bad and needed to get replaced but also mentioned that even if the parts were replaced it would still not work because the smell had already penetrated in the walls of the refrigerator and that everything would go bad. That was August 9th and since then no one at all has been wanting to help us at all. My entire house smells like something died in there because of the horrible odor coming from the refrigerator.
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Ms. ********** concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. ********* may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Ms. ********* stated in the complaint:
1. On August 2, 2024, her refrigerator stopped working. She contacted us and had parts replaced. However, the issue with her refrigerator persists and it is now displaying an odor; and
2. She is requesting a replacement or a refund.
Our investigation reveals that:
1. On August 2, 2024, Ms. ********* reached out for service, and it was confirmed that an authorized service provider was scheduled to inspect and repair her unit. Subsequently, on August 16, 2024, she reported that despite the replacement of parts, her refrigerator began emitting an odor. It should be noted that odors are not covered under the terms of her ************** Agreement. We have placed a service order for an authorized service provider to re-evaluate the unit; and
2. We cannot honor Ms. ********** request to authorize a replacement or issue a refund.
According to our records, on January 18, 2023, Ms. ********* purchased a Frigidaire top-mount refrigerator with a 48-month ************** Agreement on invoice ********. We confirmed that Ms. ********** refrigerator was delivered on January 19, 2023.
We have reviewed Ms. *********** concerns and service history, and have found the following:

August 2, 2024 - We received a report that Ms. *********** refrigerator was not freezing. It was confirmed that she had an appointment with an authorized service provider to assess and repair her unit.
August 16, 2024- we received a notification that Ms. *********** refrigerator was not freezing. Since services had been provided previously, we were instructed to refer to job number *******. Ms. ********* mentioned that the initial technician had replaced some parts, but there was a smell coming from the unit that was affecting the new food placed inside. It's important to note that the odor is not covered under the terms and conditions of Ms. *********** ************** Agreement. A service ticket was created to reevaluate her refrigerator.
At this time, we cannot honor Ms. ********** request to authorize a replacement or issue a refund.
Conns values Ms. ********* as our customer and appreciates her for bringing her concerns to our attention.
Sincerely,
Customer Relations
*********************************************
Initial Complaint
Date:08/26/2024
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did an online order with Conns I had to do this order 4 times due to online errors on conns side. They billed my bank account 4 times with in a month of $36.05. 2 was refused and sent back 2 was not! They are refusing to apply both $36.05 to my account! I called ********************** and was told I had several accounts opened with 4 different account numbers and I was told all 4 attempts to my bank was returned NFS and that is false see the evidence! I was promised a remedy by Wednesday of last week and today is Monday 8-26 and still no response but now I am being charged late fees and they keep hanging up on me! I spoke to my bank and they have blocked conns home plus until they fix this mess and remove the late fees and proof my credit report is fixed! Until then no payment will be made! Remember they are in Bankruptcy Court as we speak so all the employees are rude and nasty! Please respond by my Email due to I want a written statement from them! Send response to ****************** I cant give an account number as none of them seem to be working or in the system when I call.
Business Response
Date: 09/03/2024
Conns HomePlus (Conns) appreciates the opportunity to respond to Mr. ***** concerns. We have a history of over 130 years of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. **** may contact Conns regarding questions by calling our **************** Helpdesk at?************** or?online?at ******************************.??

Mr. **** stated in the complaint:
1. His account was charged four times for $36.05 each. Two of the payments were declined, while the other two were processed successfully. He has reached out to us multiple times concerning this issue and has been notified that the payments were returned due to Non-Sufficient Funds (NSF); and
2. He is requesting a billing adjustment.
Our investigation reveals that:
1. On August 4, 2024, Mr. **** set up and authorized two payments of $36.05 each to be processed to his account. However, on August 12, 2024, he reported receiving an email from customer service stating that his payment was unsuccessful and could be reattempted the next business day. It was also found that the second authorized payment had been returned. Upon discovering this, Mr. **** was notified that the payment was returned, and an *** fee had been charged to his account. Mr. **** contested this claim. Therefore, we asked for a complete bank statement, which he declined to provide; and
2. We cannot honor Mr. ***** request to authorize a billing adjustment.
According to our records, on July 7, 2024, Mr. **** placed an online order and purchased a ******* top load washer that came with a limited 1-year manufacturers warranty on invoice ********. Mr. **** also signed a 36-month Retail Installment Contract, committing to a minimum monthly payment of $38.92, due on the 7th of each month. The washer was delivered in good condition on July 17, 2024. Additionally, Mr. ****** haul away fee was waived, resulting in a credit of $53.50 ($44.99 plus tax) to his Conns account ****9032, which subsequently lowered his monthly payment to $36.05.
We investigated Mr. ***** concerns and confirmed that he arranged for two payments of $36.05 each to be processed on August 4, 2024, via our online bill payment system. It has been verified that an email was sent to ***************** with the confirmation numbers ********** and *********** confirming the scheduled payments.
Upon further examination, it was found that Mr. **** reached out to us on April 12, 2024, reporting that he had received an email from customer service. The email stated that an attempt to process his transaction(s) failed due to insufficient funds in his account. He was informed that another attempt would occur on the following business day. Upon investigating Mr. ***** concerns, we verified that the $36.02 payment, confirmation number *********** was returned, and an *** fee was charged to his account. Additionally, it was uncovered that the payment with confirmation number ********** was returned on August 16, 2024, incurring a second NSF fee. Mr. **** contended that our records were incorrect, claiming the payments were processed. Therefore, we asked Mr. **** for his complete bank statement to verify his claim, as it contradicted our records. Mr. ***** however, refused to submit the requested documentation.
At this time, we are unable to approve Mr. ****** request for a billing adjustment. It is important to note that we are not liable for payment information submitted through our online customer payment portal. We have requested supporting documentation to verify his claims, but he has not provided the necessary documents.
Conns values Mr. **** as our customer and appreciates him for bringing his concerns to our attention.
Sincerely,
Customer Relations
*********************************************
Customer Answer
Date: 09/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

This is my exact reaction when I try to call them many many times! This is my bank statement with the amount that was approved not once but twice and they continue to lie about the facts! Yes! 2 was returned *** because I had the bank block the account on the last two attempts but the first 2 went through as shown in my statement! Plus they are not telling the truth of the 4 different online accounts that was created! All with different accounts numbers and they was even trying to recharge my account that was paid in full on my Dryer! I had absolutely perfect credit with Conns until this online purchase mess! Why would I lie! $36.05 is a small payment but it is the fact they want to lie about 2 payments made back to back on the same day with in minutes! Sorry I dont play these games with any business! Since they filed bankruptcy they have gotten absolutely ridiculous and I even sent the CEO numerous emails and letters and he wont even respond so this tells you everything! Plus they admit me calling but refusing to tell you I was hung up on several times and even the customer service got nasty and rude! I was promised a call by the Executive Team and they even failed to honor the call back! They just keep ignoring me and I have made 2 payments on a fake fraudulent account that numerous people at Conns admitted to me and now they just disappear and wont send me any facts or evidence not even a payment book shows that conns is definitely doing fraudulent business!
My bank is fully aware of these allegations and they have seen the evidence!

Business Response
Date: 09/05/2024
Thank you for the opportunity to respond to Mr. ****** additional comments. We have reviewed the attach statement, but cannot confirm the payment as we show both were returned. We will need Mr. **** to provide his full running bank statement to verify that the payments were withdrawn. Mr. ****** also mentioned that four different accounts were created online. Upon review, we confirmed that Mr. **** attempted to make numerous purchases online resulting in multiply accounts created. However, we have confirmed that only two accounts are active with Conn's; the remaining were canceled and no payment is owed.

Although we are unable to approve Mr. ****** request for a billing adjustment at this time, he may provide us with a full running bank statement to verify his payment.
Customer Answer
Date: 09/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. As you can see Conns Home Plus has been nothing but a waste of time! They just continue to lie after lie even with the proof given to them! There is a total of 6 accounts under my name as they have admitted 2 are supposed to be real and one of the 2 are completely paid in full and the missing 2 payments are still missing and my bank has informed me they will refund my 2 payments that Conns claim they dont have! I have followed through with the fraudulent charges to my bank account and they will close all accounts because of ********************** fraud charges! My banking institution is not playing any more games with Conns abuse of keep trying to charge my bank account when they have been told to stop. My banking institution has clearly stated that this is not being tolerated and they will take action! Be advised I have a new address and phone number due to the fraudulent transaction and fake accounts ********************** have created in my name!
Thank You BBB
unfortunately in todays world we have to deal with horrible corrupt businesses like Conns! I have perfect credit and have no reason to lie over something less than $100.00!!
Karma Never Sleeps!!

Regards,
******** ****

Business Response
Date: 09/23/2024
As mentioned, we have reviewed the attach statement but cannot confirm the payment as we show both were returned. We will need Mr. **** to provide his full running bank statement to verify that the payments were withdrawn. Mr. ****** also mentioned that four different accounts were created online. Upon review, we confirmed that Mr. **** attempted to make numerous purchases online resulting in multiply accounts created. However, we have confirmed that only two accounts are active with Conn's; the remaining were canceled, and no payment is owed.

Although we are unable to approve Mr. ****** request for a billing adjustment at this time, he may provide us with a full running bank statement to verify his payment.
Customer Answer
Date: 09/26/2024
Better Business Bureau: like I said I have submitted the statement and a full bank statement is not necessary as too many scammers in this world it would not be safe! They have been sent the documents to confirm and if you look it clearly shows I had funds in my bill account so the false statements it was returned is a fraudulent statement! I have been working with my bank and they have seen the documents and seen the numerous attempts to keep hitting my account after ********************** was told repeatedly to stop! My bank has marked Conns 2 payment as Fraudulent Activity on my bank and they bank has refunded my money and we have an alert set up if they continue to try and hit the dead account ********************** will be charged with attempting to fraudulent make transactions! I have had enough of this scam and fraudulent activity! Conns has done nothing but lie after lie! Notice has been sent to the bankruptcy court to show these allegations Conns keep lying about! My bank account is closed and I have moved to another state and the credit ******* will all be notified of all the false claims and activities Conns has pulled! Lets have some common sense here! Why would I lie over $36 bucks and why would I make up a fake story about all the numerous accounts in my name that the Conns online did! So dont keep lying! My money has now been refunded and this account and complaint is closed due to we are not getting anything done! Conns is a big fraud and since the bankruptcy filing they are doing anything they can the get money from people including committing fraudulent activities!
Thank You BBB for trying to help a disabled person out! I hope they are marked as a bad business! I am not happy with Conns but extremely happy with ****************** ******************** for standing up for their customers!

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business Response
Date: 09/27/2024
Mr. **** will need to provide us with a full running bank statement to further review his concerns. Without the requested documents, we are unable to proceed.
Customer Answer
Date: 10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

They have been sent the documents numerous times and my bank has charged Conns with Bank Fraud and fraudulent charges and the bank has fully refunded my money and as of this complaint Conns has been found guilty by my banking institution and they are on the scammers list of businesses! My bank has told me to not make any further charges or contact with Conns. I thank you BBB for all the help and this just proves what a scam Conns has become! They are a horrible company!
[Provide details of why you are not satisfied with this resolution.]

Regards,

Business Response
Date: 10/02/2024
We appreciates Mr. **** for bringing his concerns to our attention.
Customer Answer
Date: 10/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
I think the BBB for their help with this horrible situation with Conns!
My *************************************** as advised me to stop all communication with Conns and they will handle it from here on a Federal leverage of fraudulent conduct with my account!
I have a new account new address and new phone number!
I have been advised not to disclose any information until this is resolved!
I had perfect credit with this company until they tried and pulled these stunts and thank the lord my my bank kept all the records of all the fraudulent transactions they did!
so as of now this case is closed and in the hands of the Feds!

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business Response
Date: 10/02/2024
We appreciates Mr. **** for bringing his concerns to our attention.
Customer Answer
Date: 10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

unfortunately I can not respond to any more responses from Conns as they have been found guilty of fraudulent activity on my account and they was paid 2 payments back to back and Conns has received the statements plus Conns continued to try and charge my account over and over fir more money and my bank has all the proof! I have to follow my bank request to have no more further contact with Conns as they are being charged with fraud!
BBB this is out of my hands and your establishment and I really hope this is posted for others to see and know they are a horrible company! Paper trail does not lie and my ************ would not lie either! Remember Conns is in Bankruptcy as we speak and they are trying to scam customers to get of paying their own bills! Big Big mess!! Please I need no further comment until the Federal investigation ends!
[Provide details of why you are not satisfied with this resolution.]

Regards,

Business Response
Date: 10/07/2024
We appreciates Mr. **** for bringing his concerns to our attention.
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
just to note after everything we just went through and Conns being charged with fraudulent activity on my bank account they turned right around and tried to make another fraudulent transaction on a closed account after repeatedly telling them to STOP! So now they are going to be facing more charges!!
I hope BBB is taking note of all this!!

Regards,

Business Response
Date: 10/07/2024
/
Customer Answer
Date: 10/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

They sent no response! Nothing here!
Please take note they are still sending transactions to a closed account and the bank is not tolerating the fraudulent activity! They have been told numerous times to stop!

Regards,

Business Response
Date: 10/10/2024
Please note that Ms. ****** has two open accounts with balances owed and is in possession of merchandise. If Ms. **** setup any automated payments on the accounts, he will need to stop the payments on all to avoid further drafts. However, his monthly payment will remain active as listed on the terms of his contracts.
Customer Answer
Date: 10/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

1. They dont even know my sex!
2. Here is my exact proof! I dont have 2 accounts we have been over this many times and if you read past responses they even confirmed I only have 1 account!
3. I have called many times to stop posting to my bank account and to stop auto payment! Plus my online account has been restricted by Conns.
4. My banking institution has refunded my account from the 2 back to back payments and they have locked and closed my banking account and ********************** was charged with Fraudulent charges on my bank account! ****************** ******************** is fully aware of all transactions that continue to be fraudulently sent to a dead account and they are keeping records!
5. I am no longer allowed to keep responding because Conns is under a Federal Investigation for Fraudulent Activity on my bank account!
6. I have a new address, phone number and state!
7. BBB please note all the attempts I have tried to fix and correct this mess and Conns wants to continue to behave like this in a unprofessional manner and trying to scam me over and over is not being tolerated! I am an honest disabled senior citizen who has always paid my bill on time for years including paying off an account in full! So this behavior and greed for money is unacceptable! I have also spoken to several stores about this serious issue at hand and I have been informed by all that Conns Corporate is apparently not responding to anyone because of the bankruptcy filing! So I am not the only one who is going through this situation with Conns.

Regards,

Business Response
Date: 10/16/2024
*********** request, we will ceased further communications and close the complaint with no further response. Mr. **** has an account open with ********************** that is active and an account with Badcock. If Mr. **** has any further questions regarding his account with ******************, he may contact us directly at ************. If Mr. **** has questions or concerns regarding his account financed with Badcock, he may contact **************** at ************.
Customer Answer
Date: 10/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
As you see BBB this is the passing of the **** and I did not authorize or give them permission to look into my Badcock account so this is a big problem as they violated laws! My Badcock account is with Badcock and NOT Conns home plus. We now have an even a more serious issue here! *** is wrong with this company? Since filing bankruptcy they have become the most corrupt company and looking into a private account that had nothing to do with Conns. Seriously I think this needs a Federal investigation as I am not playing these games anymore! BBB please take note of their fraud they just admitted to as I have never ever mentioned anything about my perfect account with Badcock! Yes PERFECT never missed a payment! Serious criminal charges could be filed against Conns for this crime!!

Regards,

Business Response
Date: 10/17/2024
As Mr. **** request, we will ceased further communications and close the complaint with no further response. Mr. **** has an account open with ********************** that is active and an account with Badcock. If Mr. **** has any further questions regarding his account with ******************, he may contact us directly at ************. If Mr. **** has questions or concerns regarding his account financed with *******, he may contact **************** at ************.
Customer Answer
Date: 10/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
BBB please note they had NO Authority to look into my ******* account as it was never discussed here and I only signed a contract with Badcock not Conns so we have a very serious problem here as my account with Badcock has been breached by Federal Law! I have perfect credit with ******* but now since this breach of my personal account with Badcock is being investigated! I called Badcock and they confirmed they did not give Conns consent or anything so they informed me that Conns is in big trouble as if you read all comments nobody mentioned anything about Badcocks because I had no issue with Badcock until now! We have a very very serious issue! Conns I did not give you any consent to look into my ******* account and you have violated the laws! Show proof I gave you consent! This has been forwarded to the proper Federal authorities for breech of contact and consent!

[Provide details of why you are not satisfied with this resolution.]

Regards,

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Conn's Home Plus is NOT a BBB Accredited Business.