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Business Profile

Burglar Alarm Systems - Dealers, Monitoring & Service

Mesa Alarm Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems - Dealers, Monitoring & Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered a service agreement with Mesa Alarm Systems and submitted their Emergency Contact Form in May 2024. On July 14, 2024, the burglar alarm was triggered while I was out of town. Mesa called me, and I instructed them to proceed with dispatch. They attempted dispatch and told me the request was denied because of an issue with my burglar alarm permit. I told them the permit had been correctly filed and asked them to attempt dispatch again. After their second attempt, they reported back that the request was again denied because multiple permits were associated with my address. I contacted the City of ************************************ permit office, and they confirmed that my permit was in good standing and that there were not multiple permits associated with my address. I requested additional information from Mesa Alarm Systems to help resolve this issue, and they are ignoring my requests. Mesa Alarm Systems is also now saying that they do not have my burglar alarm permit number on file, which was never requested from me until I raised this issue (5 months into my service contract). The key reason I am paying an alarm system company is to quickly handle an emergency issue. If they cannot do so, I request release from the service contract and will find an alternative solution for my home security needs.

Mesa Alarm Systems is NOT a BBB Accredited Business.

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