Complaints

This profile includes complaints for LGI Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LGI Homes

  1450 Lake Robbins Dr Ste 430 The Woodlands, TX 77380-3294

• 

  LGI homes

  8601 Ranch Road 2222 Bldg I Ste 150 Austin, TX 78730-2304

• 

  LGI Homes

  7749 Paper Birch Dr Charlotte, NC 28215-4257

• 

  LGI Homes

  2213 Mason Bee Drive Columbia, TN 38401

• 

  LGI Homes

  3603 Chiquita Blvd S Cape Coral, FL 33914-5113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that if I paid a $1,000 deposit to hold the property it would be fully refunded. I paid the deposit Friday August 16th 2024 and decided against the property August 17th 2024.

  Business Response

  Date: 09/03/2024

  Mr. ********, we are sorry to hear you changed your mind about purchasing your home with us. As outlined in your purchase agreement, the ******* money deposit is refundable if you are unable to obtain financing. After further review, it appears we were unable to deposit your check, so we did not receive your ******* money and there is no money to refund. We wish you luck in your home search!

  Customer Answer

  Date: 09/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new 2021 construction home recently had water damage. I contacted the builder and they refuse to take accountability. They are blaming everyone else instead of taking ownership for their wrong doing. I have water coming in from under patio door and water damage to my baseboards and side panels inside my house. They claim its because I did not clean the sliding door which is blocking the water being released (has been clean since then and still having issues). I then pointed out that I also have water damages on the side panels and they stated Spectrum broke something at the top of my patio and covering the drainage holes when they put the chord around my patio. There are no pictures/videos or anything showing anything was broken nor indication that drainage holes were covered. I reached out to Spectrum who did a thorough investigation twice and confirmed there was nothing broken nor covering any drainage holes. If this was the case, there would be water stains or something that indicates the water cannot escape. There is nothing of that sort. I had 3 different contractors to come out and they all confirmed this was not installed correctly which is why I'm having this issue. It was also confirmed from the contractor that when installed, there was not a protection boarder ever added (like sealant) to avoid water from getting inside of the home. LGI is playing the blame game. They are blaming me and Spectrum and refuses to cover the damages. I contacted LGI about 2-3 years ago as I was smelling potential water damage and leak somewhere for both upstairs and downstairs by creating tickets on their maintenance request portal. The tickets are no longer accessible to me. I spoke to the *** who controls the website and said *** would need to give me proper access in order for me to get access to my prior tickets. As of this ticket request, I have not received my full detailed summary of those tickets showing the water issues I've had that was brought to their attention.

  Business Response

  Date: 08/27/2024

  Ms. ***** we appreciate you purchasing your home with us 3 years ago! Our homes include a one-year workmanship warranty, which you are now two years outside of. We reviewed your previous tickets for water-related concerns. You had concerns regarding your shower surround, which was fixed in 2022. In 2023, you submitted the claim about smelling water. At this point you were already outside of warranty, but the ticket was closed due to being unable to replicate the problem on site. Since you are outside of warranty and there are no claims regarding this specific concern entered during your warranty period,there is nothing further we can do for you. We understand that this is not the resolution you hoped for, but we wish you many more happy years in your home.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new house from ******** and moved in Nov 2021. 3 months back 2 huge cracks appeared outside of the house (the widest point of the gap is 3 inches wide) and a lot of cracks started appearing every where inside the house. The doors are not closing, electric bulbs have fallen, Kitchen counter top has be displaced. *** said they wont cover any thing even if the house is only 2.5 years old saying its a foundation issue and need to go to 2-10 warranty as they gave 10 years of structural warranty. 2-10 warranty is not honoring there warranty saying they don't cover any damage inside the house or outside and foundation they will not cover as its not totally broken. At this point my brand new 2.5 years house which costed me 385K is split into 2 pieces because of poor quality material used by *** and 2-10 warranty is not covering any thing saying its normal

  Business Response

  Date: 08/27/2024

  Mr. **** we understand that what you are experiencing is scary.We take pride in the quality of materials we use and the quality of our construction. This is not a typical occurrence in our home. Our customer service team has been in contact with you regarding these concerns the past few months. As we have communicated, you are years outside of your one-year workmanship warranty and 2-10 handles all foundation claims. While we know that it is frustrating that 2-10 has denied your claim, they are a third-party and we are unable to reverse that decision. As a courtesy, our team has offered to fix interior cracks despite the warranty being expired.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The house is just 2.5 years old and has major cracks inside and outside.  LGI needs to get this fixed
  
  Regards,
  
  
   
  

  Business Response

  Date: 09/03/2024

  Mr. **** as we previously stated, our team has offered to fix the interior cracks as a courtesy to you. If you are interested in having this addressed, please let our team know through the warranty portal. 

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased an *** property that has had major issues regarding the first floor windows. It seems there was no flashing installed around the windows which is a Florida building requirement allowing for water to enter the home during rain. This property is only 2 years old and around 6 of the neighbors that we know have had this same arise in the last few months just after their warranty has expired.

  Business Response

  Date: 08/27/2024

  Hi Mr. ********* thank you for reaching out. Our homes undergo several third-party inspections during the construction process to ensure that all building requirements are met. As you have already noted, since your home was purchased in 2022, your one-year workmanship warranty has expired. Our on-site team has already met with you regarding the leaks and provided direction on next steps. 

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  *** has stated that my property was built to code. There were numerous issues uncovered that were not met to code such as proper window flashing, stucco application, and grading of the land around the property. All of these issues and more are leading to water intrusion, large cracking of stucco, and water pooling which will cause a multitude of issues down the road. These include mold, foundation cracking, and issues with load bearing walls that are exposed to excess moisture. These issues need to be fixed and were caused directly by LGI in the process of constructing the home. 
  
  Regards,
  
  
   
  

  Business Response

  Date: 09/10/2024

  Mr. ********* your home passed inspection by third-party and city inspectors. As we previously stated, your one-year workmanship warranty has expired. However, if you believe you have structural or foundation issues, you do still have a structural warranty. Please reach out directly to 2-10 Homebuyers Warranty to open a claim. The information to file a claim is located in the 2-10 Homebuyer booklets you have in your possession. We apologize that we are not able to help you further with your claim, but we wish you and your family many years of happiness in your home.  

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of this year, I put down a deposit to purchase a home. I wasn't qualified. There contract state I should receive my deposit back. However the manager say I don't get it back because I took to long to get my paperwork in a timely manner. I was told by the sale representative that i would. None of this wouldn't happen if the manager had gotten involved. Being a senior citizen with limited income, I felt was I was taking advantage of since I live in another state,. The manager act as he didn't care.

  Customer Answer

  Date: 07/31/2024

  This is a copy of the contract, along with a receipt of the deposit amount. If not clear or you need the whole contract, just let me know. And I can fax it over to you.

  Thanks Mr ***** **********

  Business Response

  Date: 08/19/2024

  Mr. *********** in section 4 of the purchase agreement titled Loan Application/Credit Reports  it is specified that the loan application has be completed within 3 business days of the effective date of the agreement. If the application was not completed within the timeframe, then LGI Homes has the right to retain the ******* money deposit. We understand that you are disappointed to not receive the deposit back, but we are within the terms of the purchase agreement that you signed.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

  ***** **********:

  First of all; the sale *** rushed throught the paper works, and told myself and wife it just for your infomation only. Since it was the weekend and we were on vacation from ******* ***** and visting in **************. We initially the many pages and proceed to look at some lots. Then she put up a sold sign on a lot the same day, and stated it was your furtur new home. My question is: how can you put down a deposit and unable to get approved and call it liquidated damages. Second : sale *** stated I needed a monthly income of $7000 to qualify for the amount of the loan (being a retired person, I provided bank statements of my Checking, Saving and IRA ******** I was told that we had to use  LGI loan officer. Seller sale ***resentive went as far as obtaining one of her friend to try and get the loan approved. She, should have stated up front that we'nt qulilfled,(just be honest with your cumston). After many phone calls and texting after returning home, they finally send over a cancellation agreement sign 7/02/2024.(many excuses in between on why I did'nt get it right away.) I received it on 7/17/2024 and signed it on 7/18/2024. Initialing a purchase agreement shows interest in a property, not that you buying. I understand you may pay for a credit ***ort and getting qualitfy. All these things needs to be up front with people, and not a quick glance over. Retired people needs all there income, not just giving it away.

  Thanks
   

  
  

  Business Response

  Date: 08/27/2024

  Mr. *********** we understand your concerns. The deposit, often known as an ******* money deposit, is put down to demonstrate you are intending to purchase the home and take that home of the market. When a buyer backs out of the purchase, this deposit is often forfeited. This deposit is put down when you sign the purchase agreement, which also indicates that you plan to purchase the home. As stated in our purchase agreement, this deposit will be returned when a buyer is unable to obtain financing and provides us notice within 14 days after the effective date of the agreement.
  At the time of your tour, the New Home Consultant will pre-qualify you based on the financial information you provide. During your loan application, the loan officer will require the official documents and takes more things into account when approving the loan. While we do our best to determine if you will qualify, occasionally something comes up during the loan application process that causes the loan officer to reject the loan. Our goal is not to mislead anyone. As we previously stated, we are within the bounds of our contract and are unable to refund your ******* money.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was purchased in 2020 with Covid things where delayed wich is understandable. We have reached out numerous times about our playground wich should have been completed in 2022. The *** staff keeps giving us and others in the community the run around. If I would have known we wouldnt be getting one I would have moved to a neighborhood that better fit my lifestyle. Contractors used are going out of business so our warranties are voided.

  Business Response

  Date: 08/19/2024

  Ms. ******, thank you for reaching out with your concerns. We are unable to locate you in our system. Can you confirm what community you purchased in?

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2024, my wife and I engaged with LGI Homes and deposited $1000 under the assurance that it would be fully refundable should we opt out of the purchasing process. Despite our concerted efforts to communicate with our designated consultant, *** ****, we have encountered a lack of responsiveness regarding the refund status. This situation is disconcerting, particularly given the stated commitment to integrity and the promise of prompt refunds. The expeditious return of the deposit holds significant importance, as it directly impacts our ability to secure alternative accommodations for our family. We are seeking a resolution and kindly request your assistance in facilitating the prompt refund of the deposit. Your attention to this matter is greatly appreciated. Thank you.

  Business Response

  Date: 08/12/2024

  Mr. ****** we have confirmed with our team that your wife picked up the ******* money refund on Friday, August 9th. We wish you luck in your home search!

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a First time home Buyer and Decided to Purchase a New home from LGI Homes in ************ , On May 9Th 2024 I went to the sales office to Inquire and met the Sales Agent namely ********* who showed me the property and the very First Day Lured me to Put a Deposit of $1,000 who Explained is Refundable if I decided not to Buy the Property . I also Informed her that I have a Disabled Mother who needs special care and Requested if she can find out from the Builder that we can have a Bathroom with Shower accessible to my Disabled Mother , She Told me that she will find out more on That and will get Back to me . ********* also known as COCO Kept on Dragging and Finally when I Called her for the answer she Told me That it has been Rejected by the Builder . Secondly ************** tried to play with the Interest Rate asking me to pay Higher rate which I refused to . I decided not to go Forward in Buying Their Property and Requested for Termination of Contract and asked for Refund of my Deposit of $1,000.She asked her Manager **** ****** and he also Refused .Here I was Victimized with the Management because they used the Housing Terms like Rescission , Closing cost Security Deposit Escrow Deposit so I was confused could not think Right at that moment because I was looking for a house and They were able to Defraud me of my Hard Earned Money which I took Loan .Requesting BBB to investigate and Deliver me with Justice so Others may be saved to be Victimized by this *************** LGI .

  Business Response

  Date: 08/12/2024

  Mr. ****** we are disappointed that you chose not to move forward with the purchase of your LGI home. The ******* money deposit is only refundable in specific situations, typically if the buyer does not qualify for financing with the mortgage lender. The terms of refund are outlined in your purchase agreement, which you signed the day you bought. Unfortunately our team determined that your situation did not meet the terms outlined in the purchase agreement, so your deposit is not eligible for refund. We understand that this is not the resolution you are hoping for, but we wish you the best of luck in your home search.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This neighborhood is less than 7 years old and almost all of the houses have major issues. Our house has siding and vents that let water in. Our microwave and fridge are both messed up, There's not enough insulation, our floors squeak really bad, and nothing is even/centered. The list goes on and on. I have no idea how this house (or any of the others) passed inspection.LGI needs to be shut down, but I'd settle for having them pay a reputable contractor to come and fix it.

  Business Response

  Date: 08/12/2024

  Hi Ms. ********* we are disappointed to hear about some of the troubles you have been experiencing. We take great pride in the quality of our homes and each home undergoes several third-party inspections during the construction process. The purchase of your new home comes with a one-year fit and finish warranty provided by LGI Homes and a 10-year structural warranty provided by 2-10 Homebuyers Warranty.   Please note that your one-year warranty has expired with LGI Homes; however, should you have any concerns about your foundation please reach out directly to 2-10 Homebuyers Warranty to open a claim. We apologize that we are not able to help you further with your claim, but we wish you and your family many years of happiness in your home.

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  We filed a structure warranty claim that was denied by 2-10.

  This is not, by any means, just our home that has problems. A lot of homes in the neighborhood also have problems.

  
  Regards,
  ******* ********
  
   

  
  

  Business Response

  Date: 08/19/2024

  Hi Ms. ********* we are disappointed to hear that you have been unsatisfied with your home. We take pride in the quality of our homes and every home undergoes several inspections throughout the construction process. Unfortunately,since you are outside your one-year workmanship warranty and your claim was denied by the structural warranty, there is nothing further we are able to do to help you.
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shingles flying off the roof from winds under 20 miles an hr. that was pointed out during walk through from someone that quit who said it will settle in and won't come off unless the wind is 140 miles an hour. When called in they say they dont cover any shingles fallen off from winda and that shingles dont protect the roof its the tar paper that protes the roof. Floors de-laminating being here 3 months. Trees dieing and constantly getting uprooted from winds 15 to 30 miles due to improper planting prior to moving in. Fence weak against winds. Parts of the lawn is not growing properly and not getting water due to bad drainage and water clogs. Over all I don't think it was worth it and I might just sell and move.

  Business Response

  Date: 08/12/2024

  Mr. ******** we are sorry to hear about the issues youve had. We know that items can come up after closing, which is why we include a one-year workmanship warranty.  We see in our warranty portal that you have been in consistent contact with our team regarding the items that have come up. If you have any other trouble, please feel free to submit another claim for our team to review. Thank you for choosing LGI Homes!