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Business Profile

Water Sports

Titan Marine Watersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Sports.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this company back on July 31st 2023. They charged my card on August 2nd 2023 and never shipped the product. Tried calling them multiple times, emailing them and never had any responses back. Looking at google reviews this is happening to a lot of different people.

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 10 2022 Have order a Trolling Motor From Titan water sports. Have not received product and can not git a refund. Have a 3,859.35 Dollar charge on Credit Card, can not get any one to response by phone or email need help with this situation.

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a **** **** ******* ****** **** ********* on 7/1/2022. 184.99 ***** ****** *********. Never received product. Confirmation of order in hand.

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****
    Sunday, September, 11, 2022
    NAME CODE QTY PRICE
    Whitecap Teak Louvered Door & Frame - Left Hand - 15" x 20"
    (Will ship in 2-3 weeks) *****  Above is the order info
    After we ordered this they deferred the shipment three times. They told me if I wished I could cancel the order and obtain a refund. After I cancelled I have been unable to reach them thru texts or phone calls. The cost of the the door was 172.84 and they received this money in advance via credit card.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part in mid june 2022, had to return the part and have getting the run around from day one for a refund. i was sent up the chain of serve but still know help. This is mid Oct 2022

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi this is Jeff M****** I ordered a trolling motor from Titan Marine Watersports, there address is 18807 Hamish Rd. BLDG A Tomball Tx. 77377,phone number 281-547-8136 on May 16. They supposedly had one in stock,then they didn't, so they said it would be 3 to 4 weeks before i would get it. When the time came, they changed the date again. This went on all the way to August 2, when finally i told them i wanted my money back on my charge card, they said they couldn't because there system was down. I needed to contact my credit card company and request a refund. So i did iam still trying to get a charge back from them, should here at the end of the week October 15 2022,they needed more information. So not sure if they will refund me or not, they shouldn't have to Titan Marine Watersports took my money and now refuse to refund me. Don't know about you but that is fraud,and basically stealing, so iam asking for your help. The description of my order is**********. If you need more information let me know or call me at *************thanks sincerely Jeff M******.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25 I ordered a product from this business. I never revised the product. I’ve inquired 5 times. The first contact I was told the provost is on back order. I asked that the order be canceled and asked for a refund. They said they could do that but would have to mail me a check as my refund. I’ve emailed their returns department 2 times since and no response. I’ve also called and left messages with no response. Reading online it seems like this is common for the company.

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a boat stereo from Titan Marine Water Sports. When after 4 weeks it hadn’t arrived, I requested a refund and was told they couldn’t get a refund but had to wait until the stereo arrived and ship it back to them. It arrived, I shipped it back to them the same day and have waited 6 weeks for my refund. Every time I call or email they tell me they had a computer glitch and it will be 2 or 3 more weeks before they can refund my $130.00. It has been 3 months since they billed my card and they owe me a refund of $130.00.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a trolling motor from them July of 2022 for 1649.00 Never received it. Want my money refunded.

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 29 May 2022
    Amount of transaction $2149.00
    Vendor did not send item and refuses to give refund. Vendor strung me along for two months, when I asked for a refund they simply said to me. "file a dispute with a bank". This is unacceptable! Vendor will not respond to refund request nor will they answer the phone.

Titan Marine Watersports is NOT a BBB Accredited Business.

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