Reviews

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• Review fromStacy P

  Date: 03/08/2024

  1 star
  After more than a dozen calls made, some answered, some not and directly forwarded to dentist voicemail, it assured me they indeed had caller ID and saw it was me. Almost a year process, the dentist was unable to fit my partial accurately. With continued cutting into my gum, another adjustment only revealed the same, 2nd, 3rd time, the same. After continued missed time from work for yet another adjustment, I finally said enough. I wanted a refund and I'll find another dentist. Being a senior and this not my first dentist appt, this is a second partial so needless to say, the experience I had with the first was nothing like this. Where the problem remains is they at first refused to give me a full refund, stating the "lab" wouldn't refund. I relayed that I was never able to wear the partial because it was still cutting into my gum and that accepting half back was wrong. Dentist agreed to refund. Having not received in the week stated, I called back with the dentist now denying she'd ever said a full refund and now, they won't take my call, seeing on the caller ID it's me, they'd answer and automatically forward me to dentist phone. Not even a "hello". In all this mess, my front tooth broke, went in, got a temporary. Broke 2 days later. (I've had one of those too and I sure don't remember it breaking in 2 days). It's not right to keep someone's money when a product doesn't work. Even worse when told only half will be refunded. But much worse when the dentist herself tells you you'll get the refund, then deny it, avoid your call or just pick of the phone and say nothing or again auto transfer it to dentist phone when asked not to be transferred....which happened three times! Not good business practice and I don't feel I should have to fight to get my $650 refunded. I returned the partial 2 weeks ago and it's been "me" calling "them", not once the other way around. I've never done something like this before but this is just wrong business practice.