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Business Profile

Truck Dealers

HOLT Truck Centers Tyler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My truck went in shop for clutch replacement at Price International on 19th of June. Repairs was complete on 27th June and released to me same day. After specialist they requested made final adjustment to check and reinsure clutch was operating correctly.From 27th of June - July 9th truck was operating fairly with abnormal issues. Clutch not shifting properly, grinding gears when starting or stopping. Noted abnormal slack in stock shift position.Arrived in ****** **. Delivered to ********* when I lost full control and power to clutch, and start hearing a loud knocking sound coming from bottom side of truck.Drove truck .4 miles to arrive at ****************** were I overnighted there until business hours next day.Technician at shop approached me inside driver lounge to better evaluate my truck problem after I reported clutch replacement just a week ago. Tech stated that theres been issues with installer not securing or torque bolts properly. Before moving truck from Park location tech went outside just to inspect bolts around transmission and found all missing on driver side and few on passenger side in but back out to were the transmission was just hanging.Truck went inside bay for analysis, to find bolts missing from transmission and barely hanging in place. Extensive damage due to improper installation of clutch replacement.Tech noted cause of failure from finding along with photos. Sent all findings to price International same day with no reply or assistance to cover failed clutch and extensive damage after there last installment.Price finally reached out to Rush trucking asking for further analysis beyond there findings of human error as key factor to failure. Work needed is beyond clutch failure to complete repair and must importantly every one is over looking the safety aspect of this situation entirely.

    Business Response

    Date: 08/09/2023

    We are in communication with the service manager at the ***************** in ******* where the customer's truck is being serviced. We informed their service manager that we will stand behind the repairs needed to correct the problem related to the original repair. We apologize for any inconvenience this may have caused as we are working to expedite the repairs. Thank you for your patience.

HOLT Truck Centers Tyler is NOT a BBB Accredited Business.

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