We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Adult Family Homes

Elison Assisted Living Of Lake Wellington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Family Homes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother in law moved into this facility May 2022. In January of this year she got Covid and had to transfer to Sheridan ***** in ***********,**. She was there until Feb 15. A decision was made by the nursing director at Elison that she could not come back because her condition required a higher level of care so I had to make arrangements for her to go to Brookdale at *****. I spoke with te administrator Feb 1 to see if they were going to charge her rent for Feb. I was told no and said I would have till the 15th of February to get her room vacated. I just got my mother in laws bank statement and February rent has been automatically charged in the amount of $2711.00. I have called Elison 2x to talk with the administrator and he will not call me back.

    Customer Answer

    Date: 03/03/2023

    I received a call from *****, administrator for Elison today and he said he never said there would not be a charge for Feb. He said he told me I would not pay for "care" for the month of Feb but would still have to pay room charges for Feb ****. I know what I heard because I told him I was relieved I wouldn't have to pay for Feb and thanked him several times before I hung up. He said I should be refunded part of the $2711.00 but he couldn't tell me how much that would be but would find out and call me back. I did not hear from him.

    Customer Answer

    Date: 03/28/2023

    Elison has sent me another bill. I cleaned her apartment and told the desk I cleaned it but there were some stains that I couldnt get clean and I was told dont worry about that and they were sure everything was fine. I even asked if I needed to do a elk through and was told it was not necessary. I cant even figure out this statement!

Elison Assisted Living Of Lake Wellington is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.