We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Records Management

J & C Lee Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records Management.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This organization will not stop charging my credit card for their "services" that I no longer want.I have made repeated attempts through phone calls and emails to get this taken care of.

    Business Response

    Date: 03/14/2024

    We were able to locate your account and can see that your account was closed as requested and you were fully refunded for all charges. If there is anything further we can assist with please do not hesitate to ask. 

    Regards, 

    J&C *** Support

  • Initial Complaint

    Date:10/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction dates were August 21, 23, September 19, and October 18, 2023. I was looking for home values to appeal my property tax assessment and was advised that I would be charged $1 for the report. I did not sign up for any recurring charges for continuing service and I only accessed the site this once on August 21. I was never given any confirmation of the amounts I would be charged for continuing services. I didn’t realize I was being charged until I noticed the latest October 18 charge. The company agreed to refund the October charge but has refused to refund any further charges. It was clearly not my intent to subscribe to this service as they can see that I only accessed the site that one time. The. company was devious and dishonest in not being transparent as to the amounts they would be charging to my credit card.

    Business Response

    Date: 10/20/2023

    Hello Mr *******,

    I can see that you did speak to our customer service team. Your account was closed and you were provided a refund for the recent charge. I have gone ahead and refunded the remaining charges so you are refunded in full now. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    Jared

    Customer Answer

    Date: 10/26/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need help with a business. homevaluelook.com Somehow they've charged me on top of the $7.95 which I thought it was supposed to be but they've added more. $78.49 is the new charge which I never approved. Initially it was 1.00 for one report but I signed up for another service for 6.95. There's no way I'd spend almost 100.00 and haven't a clue as to what it is. I just wanted the 78.49 back. I've called them, left VM and emailed twice but no reply as of yet. All help greatly appreciated. Thank you for your time!

    Business Response

    Date: 09/22/2023

    Hello ***, 

    I was able to find your account and have closed your account effective immediately. I have also issued a full refund for all charges. When looking through our support related to your communication attempts, we were unable to see any emails or phone calls from you in the past to address your concerns with our services. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    Jared

    Customer Answer

    Date: 09/23/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ******

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charges to my account that were hidden, i never knew about them or agreed to them. the company owns many web domains doing this kind of fraud.

    Business Response

    Date: 10/02/2023

    Hello *******************, 

     

    We were able to find your customer profile and can see that your account was closed and fully refunded on June 22, 2023. If there is anything else we can assist with please do not hesitate to ask. 

     

    Best Regards, 

     

    *****

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May, 2022, I vaguely remember needing a copy of my driver's record for a job, so I ordered one online for a dollar. I just found out that the company USDMVCheckcom has been charging me $23.95 every month ever since. I am ashamed that I didn't notice it sooner, but the charge looked legitimate when I checked my statements, and so I didn't realize it was happening every month. Now it's May, 2023 and I'm out $311.35 for absolutely nothing. No "service" was rendered and no product was delivered. Looks like I'm not the only one this fraudster has scammed either, from what I can see online.

    Business Response

    Date: 10/02/2023

    Hello **************, 

     

    I am unable to find an account in your name with the information that was provided. You may have had an experience with a different business. Could you please provide further details and include the full name and email that was used to create the account so we can look into this further and ensure we resolve this for you? 

     

    Best Regards, 

     

    *****

J & C Lee Enterprises, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.