Reviews

This profile includes reviews for JQ Medical Supply, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JQ Medical Supply, Inc. has 2 locations, listed below.

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  JQ Medical Supply, Inc.

  6910 Highland Dr Ste 4 Cottonwood Heights, UT 84121-3087

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  JQ Medical Supply, Inc.

  PO Box 711637 Salt Lake City, UT 84171-1637

Review Details

• Review fromMonica M

  Date: 10/29/2024

  1 star
  They will quote you one price and bill you for a much higher price later. These bait and switch tactics will have them sending you bills for things you did not authorize. Do not use this company at all, their fraudulent and dishonest business practices will leave you with a large bill and no one in customer service will respond to you in a straightforward manner. Apparently their quoted prices are NOT REAL, they wait for the *** to see how much things cost and by that time it has been months. They will attempt to charge you thousands of dollars more and say thats how things work. It is in fact not how things work, I have had MANY DME companies and have never dealt with such uncaring and unskilled customer service representatives (additionally other *** companies have never given me one price and sent me a bill for thousands more. You agree on a price, pay for it, and they send you the product. Dont let JQ medical bully you into thinking otherwise). Nor have I had a company WITHOUT AUTHORIZATION send me items 2000$ more than the original quoted price and not take returns, to just claim I am stuck with the bill that they did not get authorization for.

• Review fromElizabeth C

  Date: 04/21/2023

  1 star
  Edit: After months of back and forth JQ medical refused to take me and insurance word for the truth. I went in for another surgery and got an ileostomy which requires a whole new system. I was sure JQ medical could do it!! After ordering my supplies it took several weeks to get drop shipped and it was over a month before I got my supplies. I told one of the worst employees I have worked with who has downright lied to me that I was hoping this time would be different. She said me too and then proceeded to do nothing to fix it. I really wanted to use JQ, they are local and I wanted to have a relationship with my supply company. If you also want that.dont use JQ, you might have a relationship but its more abusive then good. I also was asked by JQ to change my review, which I absolutely wanted to dobut I was unable to because they could never seem to just send me my supplies and billl it correctly!! My insurance representative said they cant tell them how to bill but she told me. No JQ representative would believe me! The customer is apparently a stupid backwater hick who is never right. I seem angry? Your right, I am. I cannot understand the level of incompetence from those at the top of the food chain at JQ. Call *****, they arent local but I have gotten my supplies and when I told the representative helping me that my insurance is different she proceeded to believe me!! Novel concept. I did my homework so I knew the deal and she believed me! It was magical. Save yourself the hassle and call *****.I have had the absolute worst experience with JQ medical. I need ostomy supplies and for almost two years it's been a fight. Not one person in their company knows the same thing. They all have a different answer and will go out of their way to make sure you have an awful experience. They will make up facts and tell you it is how they say, but they don't know for sure.RUN don't walk to another supplier.