Reviews

Review Details

• Review fromSiobhan N

  Date: 04/10/2025

  1 star

  Siobhan N

  Date: 04/10/2025

  I ordered contacts for my son. I was getting a discount for them, or so I thought. In fact it wasn't an immediate discount, it was a mail in rebate. They immediately charged my card. I called them 2 hours after placing the order to cancel it or change the order to a lesser amount of contact boxes. 1 800 contacts told me that order was already processed and it could not be canceled or changed. I would have to wait for the refund to my card in 5 business days. They wanted me to place a separate order for a lesser amount of contact boxes. So basically, charge my account twice. I can't see why 2 hours later, the order cannot be modified. I am very disappointed with this. I felt like I was misled and then they tried to convince me to do it again. A supervisor should be able to override the order. The order was placed 2 hours prior. There should be a ***** period and my card should be charged when the order is ready to ship, not before then.
  

  1-800 Contacts, Inc.

  Date: 04/15/2025

  Hi *******,

  We are sorry for the confusion with your order, and would like to investigate this order further. However, we are unable to find your account with the information provided. Is there another email address you may have used on your account? Once we have that, we'll look at what's going on with your recent order. 

  Thanks,

  1-800 Contacts Legal Team

• Review fromGeorge G

  Date: 04/09/2025

  1 star

  George G

  Date: 04/09/2025

  Represents that it guarantees to beat a price but then refuses. Their prices are higher than their competitors. No way will I buy from this company- false advertising!
  

  1-800 Contacts, Inc.

  Date: 04/15/2025

  Hi ******, 

  Thanks for reaching out, we're sorry for the confusion concerning our price match policy. We match our US competitor's publicly available price cart for cart. If you have further questions, we've added the link to our price match policy on our website below. To place a price match order with us, please give our customer service team a call at ************. 

  Thanks,

  1-800 Contacts Legal Team

  ****************************************************************************************************************************

• Review fromCarla S

  Date: 03/26/2025

  3 stars
  Super simple site to use, if they would just be honest with their advertising. They promise 20% off, but as soon as you enter your insurance, it falls to 10%. I simply ended up saving $12 for switching to them. They are offering me $15 off my next order, but I'm sure they'll be a catch. With a little improvement, they could be 5 star.

• Review fromMike O

  Date: 03/25/2025

  5 stars

  Mike O

  Date: 03/25/2025

  I've been using ***** Contacts for a while now, and they're awesome! The customer service is super helpful, and my orders always arrive quickly. Their website is easy to use, and I love the online prescription renewal feature. Plus, they guarantee the best prices, so I know I'm getting a good deal. Highly recommend them for anyone needing contacts!
  

  1-800 Contacts, Inc.

  Date: 03/26/2025

  Hi ****,

  Thanks for your positive review! Our top priority is our customers, and we strive to make buying ******************** a simple and exceptional experience for everyone.

• Review fromWilliam W

  Date: 03/24/2025

  1 star

  William W

  Date: 03/24/2025

  They're an awful company. They shipped the wrong contacts even though they had my prescription and then wanted me to pay more to have them shipped expedited even though ive been waiting for 5 days on the wrong ones while wearing old ones that hurt. All they're doing is blaming my eye ** while wanting more money.
  

  1-800 Contacts, Inc.

  Date: 03/26/2025

  Hi *******,

  Thanks for reaching out. We are sorry to hear about the confusion with your order. It looks like your original order was for non-astigmatism lenses, but your prescription is written for astigmatism lenses. Your prescription has more measurements, making it more expensive. However, we did not charge you the difference for the correct lenses. We have sent the correct contacts to you with our next business day delivery at no cost to you, because of the confusion on our part. If you have further questions or concerns, please reach out to our customer service team at ************. **************** is our top priority, so we want to make sure we're getting you taken care of!

• Review fromBeka K

  Date: 03/17/2025

  5 stars

  Beka K

  Date: 03/17/2025

  I was in a pinch and needed my contacts fast. These guys were so efficient, helped me get my prescription renewed with their online exam, and I got my contacts the next day! I'll never go anywhere else for my contacts!
  

  1-800 Contacts, Inc.

  Date: 03/18/2025

  Hi Beka,

  Thanks for reaching out. We are so happy to hear about your experience with us! Our ExpressExam is one of our favorite tools to help you get your prescription renewed. If you have any questions or concerns, please give our customer service team a call at ************. We hope you have a great day!

  Thanks,

  1-800 Contacts Legal Team

• Review fromTrip A

  Date: 03/17/2025

  5 stars

  Trip A

  Date: 03/17/2025

  Super friendly customer service, and got my ******************** super fast! I'll for sure be getting my contacts from these guys from now on.
  

  1-800 Contacts, Inc.

  Date: 03/18/2025

  Hi Trip,

  Thanks for reaching out, we are so happy to hear about your experience getting contacts from us! Our goal is to make buying contacts simple and affordable. We're glad you got your contacts quickly, and look forward to "seeing" you again soon! If you have any questions or concerns, please give our customer service team a call at ************.

  Thanks,

  1-800 Contacts Legal Team

• Review fromMarie S

  Date: 03/16/2025

  1 star

  Marie S

  Date: 03/16/2025

  Absolutely horrible experience. Went on to pay for only a few boxes of contacts and was somehow overcharged by $400 at least because their system changed four boxes to 12 boxes AFTER the order was placed. I used to shop here for my contacts, but I will be going elsewhere from now. Now I only hope they will return my money in the timeframe they said they would! Do NOT shop here!
  

  1-800 Contacts, Inc.

  Date: 03/19/2025

  Hi *****,

  Thanks for reaching out. We strive to make buying contacts a simple and exceptional experience, and are sorry to hear about the confusion with your order. We see that the order was deleted yesterday, meaning that pending authorization will drop from your card shortly. If you have further questions or concerns, please give our customer service team a call at ************.

  Thanks,

  1-800 Contacts Legal

• Review fromVincent M

  Date: 03/13/2025

  3 stars

  Vincent M

  Date: 03/13/2025

  Generally good service, and super fast shipping (often at a discount), but my latest experience was a bit frustrating: When I first ordered, I double checked with them and it was my understanding that the exchange promise was an even lens-for-lens exchange, plus difference if the brand was different. Well, my Rx changed and I had 8 boxes of contacts left, and for 8 new boxes they wanted to charge me an additional $250+ since I originally got the lenses at less than full price, even though the brand was the same. I will say that after 45 minutes of back and forth with them to try and understand the issue with the exchange, they were able to send me 8 boxes, I just wish that it was clearer from the beginning.
  

  1-800 Contacts, Inc.

  Date: 03/18/2025

  Hi *******,

  Thanks for reaching out! We are always striving to have our customer service be the very best, and make buying contacts simple and affordable for everyone. We're sorry for the confusion concerning your exchange. Because the contacts were purchased using a discount, we applied what you paid per box in the exchange process. For further questions about our return and exchange policy, please visit our website here, or give our customer service team a call at ************.

  Thanks,

  1-800 Contacts Legal Team

  **********************************************************************************************************************************;

• Review fromMathew R

  Date: 03/11/2025

  5 stars

  Mathew R

  Date: 03/11/2025

  Great store i ordered through ezcontacts and they were taking forever to ship i ordered with 1800 contacts git my order within 2 days i will be shopping from 1800 contacts from now on
  

  1-800 Contacts, Inc.

  Date: 03/12/2025

  Hi ******,

  We are so glad to hear you got your contacts quickly! **************** is our top priority, and we want to make buying contacts simple and affordable for everyone. We hope you have a great day!

  1-800 Contacts Legal Team