Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 26th of 2025 I agreed to a charge of $20,240.00 for a Supplemental Care Program with the Company "Pompa Program". In less than 2 hours I discovered that the "Pompa Program" had over 226 total complaints in the last 3 years with the Better Business Bureau with only a mere 59 complaints closed in the last 12 months.
  
  On Friday morning May 27th of 2025 I exchanged messages with an representative, a coach of the Pompa Program stating that we wanted to Cancel the Program by texting the following to this representative of the company: "*********, we have decided not to move forward with the program. I am sorry for the inconvenience." The representative stated the following: "no inconvenience at all, thank you for letting me know. i wish you the best.". This should have initiated a refund since the representative acknowledged the cancellation of the program when I stated I did not want to proceed with the program and ********* not only acknowledged the receipt, but wished us the best.
  
  Then on Thursday evening July 3rd of 2025 I noticed I had "in fact" been billed for the $20,240.00 charge which I had previously been informed would not happen. I was traumatized by this new information. I have had both extensive surgery and 8 months of Chemotherapy for Stage 3 Ovarian Cancer that has spread. This additional strain is extremely unhealthy for my recovery. I have all the documentation needed to prove I asked for a Cancellation of the transaction within the 7 day grace period with the originating company for the charge. They state in documented form that the charges can be cancelled if requested within the first 7 days. That should seal the investigation and initiated a refund of the $20,240.00 charge.
  
  Pompa Program called at 11:54AM on Tuesday July 8th 2025 to stated they were refunding the full $20,240.00. AS OF MONDAY JULY 14TH THERE HAS BEEN NO REFUND GIVEN SO THEY LIED.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the Pompa Program three months ago. and the supplements issued by have provided no benefit but only acerbated my health issues and caused a further detoriation of my health. My kidneys have been damaged to the point of feeling pain almost constantly.
  I need a complete refund for the ineffectiveness of the supplements and for the demage caused to my kidneys.

  Business Response

  Date: 07/08/2025

  Hello ****! Thank you for reaching out and sharing your experience with the Pompa Program. We are truly sorry to hear about the health issues you’ve encountered and sincerely regret that the program and supplements did not meet your expectations.We want to assure you that our supplements are designed with the goal of supporting overall wellness and cellular health. However, we understand that individual experiences can vary, and it is never our intention to cause harm or exacerbate health concerns.Please know that we are actively investigating your case. Our team has already sent you an email to notify you about the investigation process. We are committed to thoroughly reviewing your situation and will keep you updated as we work towards a resolution.Once again, we sincerely apologize for the difficulties you've faced. We are dedicated to addressing your concerns in the most thorough and supportive manner possible.Thank you for your understanding. We will be in touch as soon as we have further information. In the meantime, please don’t hesitate to contact us at ************** or ************************* Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agents for the POMPA PROGRAM misrepresented the REAL Benefits of the Program and the INTEGRITY of the Science. They also misrepresented the BBB status of the Company and the Supposed success or failure of the Program for the Parcipitants. I have Stage 3 Cancer and these individuals basically said they had a treatment that was more effective than Chemotherapy because it was on the Cellular Level. There is No Science to Prove Their Claims. I Paid over $20,240.00 for a Worthless Product. They prayed on my fears and on a person in their 70s.

  Business Response

  Date: 07/07/2025

  Hello ****! Thank you for reaching out and sharing your concerns. We truly regret that your experience with the Pompa Program has caused frustration, especially during such a challenging time. We take your feedback seriously and want to address it with transparency and care.First, we want to clarify that you’ve recently enrolled and have not yet started the program. The Pompa Program is based on established science focused on supporting cellular health, but it is not a substitute for medical treatments like chemotherapy. Our goal is to provide tools for overall health and wellness, and we always recommend working closely with your healthcare provider.We apologize if any information provided by our team caused confusion. It is never our intention to mislead or cause distress. We are committed to addressing your concerns and ensuring that any misunderstandings are resolved.A claim has been opened on your behalf, and we are actively investigating the matter. Once the investigation is complete, we will reach out to discuss the next steps.In the meantime, please don’t hesitate to contact us at ************** ** ************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother recently purchased the cellular damage testing kit. The testing supposedly tests for a substance that is created as a byproduct of lipid propitiation to assess for “cellular inflammation”, this test IS real but it costs at a minimum $300 not the $120 they sell it for. Well I dropped the vial and my entire floor is dark red so I guess even my floor has cellular inflammation? No person I’ve found on the internet ever tests anything less then poorly- including my floor. This testing is a lie and this company is taking advantage of people who don’t have a medical/science background and don’t understand how this testing works. They even advertise that people don’t need to understand the science behind inflammation and their testing methods like what? This company is creating FAKE problems using FAKE testing and then asking $14,000 for a detox cleanse. These test kits are not real and this companies solutions to fake problems are crazy expensive and that’s the scheme

  Business Response

  Date: 07/08/2025

  Hi *****! We’re sorry to hear that your mother’s experience didn’t meet our expectations. Unfortunately, without her email address, we’re unable to locate any records of her transactions or interactions with our company, which makes it difficult for us to identify areas where we can improve or assist.
  The Cellular Inflammation Analysis, including the test kits, is based on established scientific methods designed to provide individuals with insights into their health. We understand that health tests and their results can sometimes be confusing, especially when they’re not clearly explained. Our goal is to offer valuable information that helps our clients better understand their health, and we sincerely apologize if our communications were unclear or didn’t fully address your concerns.
  Regarding the issue with the testing kit, we’re genuinely sorry to hear about the incident with the vial. It’s important to note that this test, like any diagnostic tool, should be used according to the included instructions. If you have any concerns with the test or its results, we encourage you to reach out to our team directly so we can clarify any misunderstandings or provide further guidance.
  If you feel that the product didn’t meet your expectations or you’re dissatisfied with the results, we’re happy to address the issue, including exploring refund or alternative options. Please don’t hesitate to contact us at ************ or via email at *********************, and we’ll ensure that we review your mother’s case and provide the support you need. Our team is available Monday through Friday from 8 AM to 5 PM MST.
  Wishing you continued success on your healing journey.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During an intake phone call and a rushed multiple online signatures, I put $7,620 on a credit card believing this was the program to help me.
  I was promised via the phone call with “Dr” ******* ******* I could get refunded if it was not working. Of course this happened during the unrecorded segment.
  I was also promised EVERYTHING. Was included and they said the mold and other detox protocols are not included. Bait and switch again.
  I cannot complete the prep phrase as it is too much. I am supposed to start a Detox that will be unsafe to do because I cannot complete the prep phase.
  On the intake form prior to the phone call, they asked what would prevent me from the program. I answered time, and it has shown.
  I have repeatedly asked for a refund and to send back all the supplements as I feel it will be unsafe to complete this program.
  They said I am outside of the 7day window WHICH I have to do the prep for over a month.
  Also I was told to reach out to my coach, and he did not respond to me for over a week until I messaged “Dr” *******
  I feel this is a bait and switch.
  They have since tried to manipulate me into saying my mind is being sneaky.
  No it’s bait and switch plain and simple.
  I tried reasoning with them, they claim it to be unsafe not to do the prep phase before the detox. And I can’t do the prep phase… so I am asking for a refund to just be done with it because they cannot deliver the services promised to me because I can’t complete it and was promised everything was included and promised a refund if it wasn’t working.
  Very shady and very rushed for signatures.

  Business Response

  Date: 06/27/2025

  Hello *******! Thank you for sharing your concerns, and we are truly sorry to hear about your experience. We understand how important it is to feel supported and confident in the services you choose to invest in, and we sincerely regret that this was not your experience. We also regret any confusion or miscommunication regarding what is and isn’t included in the program. Our team strives to provide clear and honest information, and we apologize if that wasn’t the case during your enrollment.While your request was submitted outside of the refund eligibility window outlined in your agreement, a claim has been opened on your behalf. While the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.Please know that we are fully committed to resolving this matter in a way that aligns with our commitment to customer care. If you would like to discuss this further, we are more than happy to speak with you directly. Our customer care team can be reached at ************** or via email at ************************.We truly appreciate your feedback, and we will use it to review and improve our processes to better support our clients in the future.Thank you for your understanding, and we wish you the best in your continued health journey.

  Customer Answer

  Date: 06/29/2025

  
  
  Complaint: 23518578
  
  
  
  I am rejecting this response because your response does not promise a refund as I was promised by “Dr” ******* during enrollment if it wasn’t working for me. It is claimed to be dangerous to proceed with the detox if the prep is not done. I cannot complete the prep hence I will not be able to do the detox hence I must persist for a refund.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer from numerous illnesses, and after watching some of the videos and other materials of the Pompa Program, I was convinced that it would help me. In early April, I, along with my husband *****, had a conference call with **** from Pompa. We paid the five-month program fee of $7620.00 in full.
  
  I started taking the supplements after my dose was advised by my coach, *********. After about a week I began to feel worse and I asked ********* if we could delay the program by two weeks. She insisted that we should continue and I would start to feel better. I ended up in the Emergency Room and was in the hospital for three days with a severe UTI that was borderline Sepsis: a life-threatening condition. While in the hospital the doctors told me that my condition could have been caused or aggravated taking the supplements from Pompa and they all told me to stop taking them.
  
  I contacted Pompa and requested a full refund. They said that becoming sick showed that the program was working and that I needed to continue if I wished to become better.
  
  I received a second round of replies where they told me they would forward my request to the company’s client care advocate for review. On May 9, 2025 I heard from ***** ***** advising me that he was reviewing my case. I received another email from ***** stating that they had finished the review and no refund was warranted.
  
  On May 23, 2025 I received another email from the Pompa Program stating that my membership and my account had been cancelled. The length of the program is five months but after only one and one half months, they cancelled my program without my permission. There was no refund involved. That’s defined as “theft,” and does not follow any legal business practices.
  
  I asked them to do the right thing and issue me a refund. The Pompa Program refused. I will be pursuing all options available to me. Based upon my experience with the Pompa Program, I urge the BBB to not recommend them as a reputable business.

  Business Response

  Date: 06/18/2025

  Hello *****! We are truly sorry to hear about your experience, and we deeply understand the frustration and distress you've faced. First and foremost, we want to acknowledge your health concerns and sincerely regret the negative impact this situation has had on you. We understand that your health is a top priority, and we never want our clients to feel worse, especially while participating in a program aimed at improving their well-being.Regarding the issues you raised, we do apologize if the communication you received from our team did not meet your expectations. Our goal is to support each client on their journey and make sure they feel heard throughout the process. We take all concerns seriously, and it’s clear that the experience you've described fell short of the standard of care we strive to provide.As part of our standard process, we do have a money-back guarantee, and our team thoroughly reviewed your situation in accordance with the terms of the agreement. It is our understanding that the medical condition you experienced during the program was taken into account, but unfortunately, it was determined that the refund could not be processed based on the terms of the agreement and the timing of your request.We also want to address the cancellation of your program. We regret if this action caused confusion or distress, and we will take your feedback into consideration as we continue to improve our practices.At this time, we are not issuing a refund, but this is not a closure of support. We are still here to work with you in whatever way we can and would love to help you re-engage with the program in a way that feels manageable, safe, and empowering.It’s important to note that our team did send you the last email on May 15, 2025, and we noticed that you opened it. However, we did not receive a response from you. We’re more than happy to discuss this matter further if you still wish to pursue it.Please know that we are fully committed to resolving this matter in a way that aligns with our commitment to customer care. If you would like to discuss this further, we are more than happy to speak with you directly. Our customer care team can be reached at ************** or via email at *************************We truly appreciate your feedback, and we will use it to review and improve our processes to better support our clients in the future.Thank you for your understanding, and we wish you the best in your continued health journey.

  Customer Answer

  Date: 06/19/2025

  
  
  Complaint: 23438978
  
  
  
  I am rejecting this response because:

  Pompa Program's response is the same response that they gave me when I contacted them explaining my situation. There is nothing new to gain from their response. I was in the hospital when they sent me the message referenced in their response and was unable to respond because I was so ill. In fact it took me about 9-10 days to feel better after I got home from the hospital. My primary physician has recorded this because I went to see her on the 11th or 12th day. I did respond as soon as I was released and able and requested a refund. When I was released from the hospital, in my discharge orders, the doctors stated that I should stop taking the supplements. Without taking the supplements I cannot participate in the program. Please refer to my initial letter telling you that I literally begged **** if I could stop taking the supplements and take a rest from them. She said that that would make me even more sick and I should not do that. I followed her advice because I thought she was the expert. After exchanging some emails Pompa Program not only refused to do the right thing and offer me a refund for moneys paid them that I cannot use, they cancelled my membership so I am unable to get any value from the money I paid. It is one thing to hide behind policies and procedures. It is a totally different thing to do the right thing and make a frustrated customer happy. I have owned a business for more than 35 years and we have always strived to do the best for our customers and if there is a problem to make it right. Pompa Program appears to take an opposite approach. Since I did get to use 4 bottles of the supplements from the initial supplement shipment, met with **** 2 times, and I was sent some brochures, I am willing to more than compensate for those items and ask to settle for less than a 100% refund. This situation has caused much stress that I don't want to continue with. If you read my initial letter and this you will see that it is a very fair request. I urge the Pompa Program, a company that states they care about the care and well being of their clients, to do the right thing.

  
  
  
  Sincerely,
  
  
  
  ***** ***-*******

  Business Response

  Date: 06/27/2025

  We truly appreciate you sharing the challenges you’ve faced, and we want to emphasize that your health and feedback are extremely important to us. Regarding your refund request, while we must adhere to the policies outlined in our agreement, we fully recognize the extenuating circumstances you’ve shared. We understand how upsetting this situation has been, especially given your hospitalization and the difficulties in your health journey.
  We realize this news may be disappointing, and we want to assure you that we are here to support you in any way we can. If you'd like to explore other options or discuss your situation further, please don’t hesitate to contact our customer care team at ************** or email us at ************************.
  Your well-being is our priority, and we are committed to assisting you in any way moving forward. Thank you for your understanding.

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23438978, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***-*******

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send me an email stating that they would issue a refund and cancel our appointment if I didn't have 8,000.00 to 12,000.00 to spend on further medical cost. They didn't know or have any interest in what my test results was. They also suggested that I should have my husband's financial permission and help if I couldn't afford this. Again they had no knowledge of my finances. This is a scam to weed through people who are not easy money. All this after they get you to take there 98.00 test that they have no interest in.

  Business Response

  Date: 06/04/2025

  Hello *******! Thank you for sharing your concerns. Your perspective is highly valued, and we want to assure you that your experience holds significant importance to us.
  We do encourage the presence of a spouse or significant other during the consultation, as we believe that the support of loved ones can enhance the understanding and decision-making process. However, it is not mandatory, and we apologize if this was not clearly communicated.
  Our goal is to provide our clients with the highest level of service. During consultations, we aim to gather comprehensive information about your health history and current challenges to determine if the Pompa Program aligns with your specific needs and goals.
  We are sorry to hear that you were unable to complete your consultation. We never aim to pressure clients for money, and we truly regret that your experience left you feeling otherwise. Our goal is always to provide valuable support and solutions that are in the best interest of our clients.
  We want to confirm that your refund was processed on June 3, 2025, in accordance with our 30-day money-back guarantee. Please allow 5 to 10 business days for the funds to post to your account.
  We remain committed to resolving any concerns and ensuring that you have the best possible experience. If you need further assistance or have additional questions, please feel free to reach out to us at *********************. Our team is here to support you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we paid $6,999.00 for the Pompa program. We were assigned a health coach and followed their instructions exactly. While the people were just great, the program did not work for us. They claim a money back guarantee, After much discussion over the phone, we were told we would get a partial refund of $3,400.00. They claim to have sent a check on May 5th, 2025 but they do not have a check number to give us or where the check was sent, and they changed their story and said it was sent to however you paid. We paid with a credit card and have the date and amount in the CC records. So far there is no record of receiving any check or refund in the CC record. We just want our refund that was promised. I have a pdf sent stating that a refund of $3,400.00 in being sent. But it is on a computer at home.

  Business Response

  Date: 05/29/2025

  Hi ******! We deeply understand your position and appreciate you sharing it. It's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. Regarding the money-back guarantee, specific requirements are established, and the guarantee is structured similarly to those of other reputable companies, which is clearly delineated in the Agreement you signed. It is contingent upon services rendered, and we have diligently examined your case and confirmed that the estimated refund adheres to those stipulations.We are also sorry for the delayed response regarding the partial refund that we had offered. Our management team has attempted to reach out to you, but we have not heard back. Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction.Please don't hesitate to contact our customer service team at ************** or ************************ so that we can provide you with the utmost assistance and address any lingering concerns you may have. Our team is available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow. I feel so dooped and I usually don’t fall for this crap. What a scam. Claiming it’s “God’s calling” to bring this to people with a complete failure to mention important details about said “purchase” prior to purchasing. Things not stated prior to buying and conflicting information said prior to purchase.
  -no reschedule policy stated prior to purchase.
  -no explanation of the need to consult with someone prior to purchase.
  -no explanation of what information they would need to collect prior to purchase.
  -no explanation of needing to have spouse on “consult” prior to purchase.
  
  This program is a complete scam and somewhat resembles a pyramid scheme in how it “sells” you the product or service. Claiming to have a moral standing and obligation to bring this to the people while literally omitting important information that might help people decide this is not for them. In addition, there’s no way to get any “answers” they claim to have for anti inflation in cells at all! They just funnel you into health coaches that literally do the same thing you can do from some research online. I feel so stupid for falling for this crap. Wish I would have checked this first but I was laying in bed with the flu scrolling and they caught me at a low point. Good job folks, catching people at a low point to sell them an empty jar to pee in that probably all turn out the same color to make you think you’re dying or something. Health coaching is helpful for many people, people that are in really bad shape, but if you’re at all healthy, just do some research about this yourself don’t even waste your time with this quack claiming to do God’s work. You’ll meet your judgment some day and it isn’t from me…let that be on your conscious.

  Business Response

  Date: 05/22/2025

  Hello ******, Thank you for sharing your honest feedback.We strive to provide clear and transparent information about our program, including the consultation process and what clients can expect. Sorry if there was any mis-communication with the steps, process and instructions. While we do encourage the presence of a spouse or significant other during the consultation—believing that the support of loved ones can enhance understanding and decision-making—it is not mandatory, and we apologize if this was not clearly conveyed.We are not here to scam anyone and have been able to help many individual back to health and get their lives back. We also want to remind you that we have a 30-day money-back guarantee for the test kit purchase. However, we have received notice of a dispute filed regarding your consultation purchase. While Pompa is fully prepared to issue a refund, the funds are currently held due to this open dispute, which prevents the system from releasing them at this time.If you have any specific concerns or questions, we encourage you to reach out to our team at [email protected] or call **************. We are here to listen and assist you Monday through Friday, 8 AM to 5 PM MST.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased the neurotoxicity test, I admit I was hopeful. I now realize that the tests outcome seems designed to trigger fear. Since theres no way to verify what the test contains before submitting a sample, its difficult to trust the results, especially when it appears that nearly everyone receives an alarming result. This feels like a tactic to funnel people into the larger program.Despite my early concerns, I enrolled, hoping it would help me. I am not wealthyat 26, with no family support & having been homeless, this was a huge financial leap of faith. Early on, I even asked about a refund due to misgivings, but I chose to stay positive & give the program a fair chance.The coaching I received has been disappointing. My coach has been dismissive of my vegan lifestyle, which I only recently adopted and has already led to noticeable improvements in my health. Not to mention, the only change in my life has been the Pompa supplements, and when I told my coach I began to break out, she instantly blamed my plant based diet (which originally cleared up my skin) Im a Anatomy&Physiology, yet I often felt talked down to & disregardedespecially in conversations where I was expected to accept biased views on nutrition without open dialogue.The calls have been minimalbarely 10 min every 2 weeks. Many of the suggestions Im receiving could be found for free on social media platforms, which leads me to question what exactly I paid $8k for. I had considered switching coaches, but due to an unexpected loss of income, I am now facing financial hardship & cannot justify continuing in a program that is causing more stress than support.I sent a refund request as soon as I knew my financial situation had changed, & have not received a reply. I find this deeply troubling, especially for a program that claims to prioritize ****************** Emotional & financial stress are not compatible with healing& ignoring a participants distress undermines credibility.

  Business Response

  Date: 05/16/2025

  Hello ********* Thank you for sharing your feedback with us. We truly regret hearing about your frustrations, and we understand your concerns. Its never our intention to cause any distress, and we sincerely apologize if you felt the program did not meet your expectations.
  We take your concerns seriously and want to address them with the attention they deserve. Regarding the neurotoxicity test, this test measures cellular inflammation, which can be linked to various health conditions. The chemical reaction with urine is designed to indicate levels of inflammation, with darker shades signifying higher levels. The goal is to provide valuable insights into your health, not to create fear or concern.
  We are also sorry to hear that your coaching experience did not align with your expectations. At Pompa, we believe in fostering open dialogue and working collaboratively with our clients to support their health goals. We understand that the approach may not have been as supportive as it should have been, and we will review this matter to ensure our coaches maintain the highest standards of care and respect.
  A claim has been opened on your behalf, and while the investigation may take some time, please be assured that we are actively addressing the issue. Once the investigation is complete, we will reach out directly to discuss the next steps.
  If you have any further questions or require additional assistance in the meantime, please dont hesitate to contact us at ************** or via email at *********************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We sincerely appreciate your patience and look forward to resolving this matter with you.