Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pompa Program has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in poor health and after watching one of Dr.Pompa videos, I thought I would give it a try. I called and talked to someone and paid $6920.00 1/02/2025. After realizing I was only going to get to watch videos and zoom talk to someone for 30min once a month. I decided that was over priced and wanted a refund. I feel I was taken advantage of. Ive only talked to someone for a few minutes and that was it and that was so they could get my information. I never received anything or watched any videos and they are refusing to give me my refund of $6920.00.

  Business Response

  Date: 01/24/2025

  Hello *****! We want to assure you that it is never our intention to deceive or mislead our valued clients. Our primary goal is to provide sincere and effective support as you work toward your health and wellness objectives.A claim has been opened on your behalf, and we are actively investigating the matter. Please understand that this process may take some time, but we are committed to addressing it promptly. Once the investigation is complete, we will contact you directly to discuss the next steps in resolving the issue.If you have any questions or need further assistance in the meantime, please don't hesitate to contact us at ************** or via email at ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.We greatly appreciate your patience and look forward to resolving this matter as quickly as possible.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This man and program and selling harmful information and backstabbing other practitioners.

  Business Response

  Date: 01/24/2025

  Hello ********! Online reviews sometimes lack full context, so we encourage you to consider that. While many people have had positive outcomes with our program, we understand it may not be the right fit for everyone. We take your concerns seriously and want to assure you that our program is legitimate. Our team of nationally certified Health Advisors, who have received comprehensive training from Dr. *********************** is committed to providing the best guidance. Our program is designed to safely address hidden stressors through a unique approach that has helped many people achieve success.If you've recently purchased the Cellular Inflammation Test Kit and are not satisfied, we offer a 30-day money-back guarantee and are happy to assist you. Please dont hesitate to contact us at ************** or via email at *********************************************************. Our team is available Monday through Friday, 8 AM to 5 PM MST. We wish you the best as you continue on your journey to better health and well-being.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I paid $7000.00 for the 5 month Pompa Program for weight loss resistance. About a 1- 2 month in I noticed I was actually gaining weight. my health coach said don't worry it's part of detoxing, trust the program and gave a few recommendations. I continued with the program and I continued to gain weight. I gained over 10 lbs following their program. Not only did this program not work for me, I no longer fit into my clothes. I asked them for a refund at the end of 5 months and they will not honor their refund policy. This refund policy was a major selling point for me.
  This company makes it seem that after 5 months you will feel like a new person, they don't explain that if you don't get your amalgam fillings out you can't continue on with the brain phase after the first 2 cycles, they don't explain before you start that you need to check for cavitation amongst other things to get "everything out of their program".
  In order to join you have to take a test to see how toxic you are and also have a consult that you have to pay for. Interestingly enough you aren't required to take the test after you finish the 5 months to see if or how well the program worked. My husband and I did the consult together. My husband asked Eric if he would need to give up anything to do the program. Eric said no. My husband clearly told Eric that he drank 4-6 beers daily. My husband decided he wasn't going to do the program but I decided to do it. I was concerned about the price but Eric encouraged me to put it on a credit card which I did. Shaina who I have been speaking to resolve the issue tried to deny that Eric said this and sent me part of a transcript that doesn't even pertain to the question my husband asked Eric, Eric's response and the part about encouraging to put it on a credit card. I have asked them to provide with the full transcripts of all my interactions with, Eric and my health coach and they have ceased to respond to me.

  Business Response

  Date: 01/20/2025

  Hello Anne, Thank you for sharing your concerns with us. We understand the importance of trust and transparency, and we want to assure you that our commitment to providing honest, supportive services is unwavering. Our goal is to help you achieve your health and wellness objectives, and we are here to support you every step of the way.Regarding the money-back guarantee, we do have specific guidelines in place, which are outlined in the contractual agreement. To be eligible, we require the outlined guidelines in the contract to be met. This guarantee follows the industry standards of reputable companies. Unfortunately, due to incomplete modules, missed surveys, and inconsistencies with the dietary protocol, we are unable to approve your refund request at this time. Please note that while full program engagement is necessary for a refund, it does not automatically result in a refund if expectations are not met. This ensures the program is followed closely, with the necessary support for successful outcomes.If you have any additional questions or concerns, please feel free to contact our customer service team at ###-###-#### or via email at ************************. We are here to assist you and resolve any issues as promptly as possible.Our team is available Monday through Friday, from 8 AM to 5 PM MST. We truly appreciate your understanding and patience, and we look forward to finding a resolution that works for you.

  Customer Answer

  Date: 01/21/2025

  
  
  Complaint: 22814492
  
  
  
  I am rejecting this response because:

  First of all, I joined this program because I have weight loss resistance. I was already on an advanced diet before starting the Pompa program. You can confirm this in one of my meetings that you recorded with my "health Coach" Carly K****** and she states this in a comment. Carly never asked specific questions about a non compliance to a diet i.e. what did I eat that made it non compliant? So how do you know if what I ate was compliant. Clearly I was doing well with my diet and at least holding a steady weight on the diet I was adhering to before I started the program. I said I had a few days I didn't eat clean. My dad was in the hospital so I wasn't making my meals at my house for a few days. I wasn't eating fast food, candy, chips and pop because I don't eat this at all. I told Carly in the first couple months, I was extremely  discouraged because I was gaining weight not losing it. She encouraged me to push on, trust in the program and that it was a temporary side effect. I can now clearly see why as she was trying to stop me from getting a refund at that time. I foolishly trusted her. This is in one of my recorded facetime sessions. I followed her advice. I ended up gaining over 10lbs and my clothes don't fit at all anymore and had to buy a new wardrobe. So please tell me how this program worked for me when I joined for weight loss resistance?

  In the initial consult my husband thought of joining too. He asked the "sales rep" if he would have to give up anything. He specifically told Eric Gubera that he drinks 5-6 beers a day. Eric said he wouldn't have to change anything. Which means you misrepresented the "diet" recommendations to us in our first consult which is fraudulent. You sent me a partial transcript of that conversation that didn't have my husbands question. All it contained was Eric's side of the conversation and it had nothing to do with my husbands question. You will not provide me with full transcripts of all the conversation which I have asked you for multiple times. that only tells me you want to control what I can see and not the truth.

  In the first call with Eric, he unduly influenced me to pay with a credit card as I was hesitant to join because of the hefty price tag ( this would also be in the transcripts you recorded on both of these phone calls  which you won't provide to me). I recall asking Eric to give us some time for my husband and I to discuss what he had pitched to us. My husband decided to smartly decline. I unfortunately was desperate and paid the 7k on my credit card for a program that did not give me results you guaranteed. It actually made me fatter. You talk about my eye twitch and hair loss being positive results. I never gave you a different number than my initial evaluation. If you want to prove your program works why aren't people given a second urine test when they finish the program? In the small piece of the transcript you provided me in an email, Eric says be transparent with the health coach  and insinuates  the health coach can say " give it a little time to work and see if you can pull off stuff and then he referred to thyroid meds. Telling people to pull off meds is medical advice that you can't give unless you are a medical doctor!

  You subscribed me to the longevity program on May 23 2024 that I never consented to. This clearly alarmed  me when a month before the end of the program I got an alert. This is documented because I immediately reached out to Carly to complain.

  In module 5, My health coach went over the information with me on my zoom call. Once I found out I could only complete the initial 2 rounds because I didn't get my amalgam fillings removed I felt there was no use in perusing it because it couldn't afford that or what it would cost for the longevity program. Module 6 I had already learned about in the very first video that I saw on facebook  and had previously been asked what I thought was my perfect storm and I said it was when I got kicked in the face by a horse and had two surgeries to kick the multiple breaks in my jaw. Module 7  was information I was already implementing (bile push, coffee enemas etc.)  so I was familiar with the information.

  Upon being denied a refund for a program that didn't work for me I started to research the Pompa Program and Dr. Pompa and found shocking result in google, reddit and employee reviews of the company on indeed. your company has an F rating on the BBB! Many people have been scammed by the company with false promises, undue influence and misrepresentation. Reviews on Indeed include information that the company has a high turnover rate due to lack of transparency and holes in training, customers call to complain about being "robbed" , the co. is unethical, it preys on sick clients who can't afford the program, don't deliver on results and hide behind Christianity ( this was what got me to trust in your program), sketchy techniques,, lots of people have adverse reactions, Dr Pompa has been sued multiple times over this, Dr pompa embezzled 1.5 million from a the trust fund of 2 children,  Dr. Pompa isn't an M.D. He is a chiropractor that lost his license due to his unethical conduct. employees are paid to post 5 * reviews, the initial urine test always turns dark red because it only tests for inflammation no matter what the cause of the inflammation and that in the initial consult we are talking with an unqualified sales rep.

  I decided to file this complaint on the BBB to further expose your  unethical and deceptive business practices since my requests in private emails to you weren't being resolved. the only thing you offered was 2 months free of the longevity program and a body phase. Who is that going to help me when it didn't work before?

  Due to the the undue influence, misrepresentation of the progam and of Dr. Daniel Pompa,  and the inability of the program to meet their obligations of full disclosure and results, the Pompa program Package agreement is invalid. If I do not get a full refund I will be talking to a lawyer and pursuing legal action against the Pompa Program LLC.
  
  
  
  Sincerely,
  
  
  
  Anne Kaufman

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with the Pompa Program on July 2, 2024. The full charge for the program was $6920.90. The program is billed as a "customized health coaching plan" that includes six appointments over five months, as well as five months of Dr. Pompa's supplements, access to the online community, weekly webinars, live Q&A, and unlimited access to Dr. Pompa's Cellular Solution Portal. Testimonials from those who had taken the program and the guarantee that was offered convinced me to try it. However, shortly after I started taking the supplements, I began getting sicker. I struggled to continue the program. By September 16, I had not finished the first box of supplements and I was miserable. I emailed customer service that I wanted to cancel the program and get a refund. In response, I was told to contact my Health Advisor, the person who sold me the program. I did that and he contacted my coach who set up a call. During the call she suggested I take a "medical pause" and give my doctors time to figure out what was going on. She did not mention that, by taking the "medical pause", I would jeopardize my refund. If I had known that, I would not have taken the pause. So, I agreed to the pause, which was up on December 18. I contacted them the first week of December and told them I had been diagnosed with an autoimmune condition and my doctors did not want me to take any supplements or detox. I was told my refund amount was $263.90, and "Unfortunately, no additional refund was approved, as the refund amount reflects the terms of your enrollment and the time already spent in the program." If they had accepted my request for cancellation when I first asked for it, the amount of refund I would receive is approximately, $3,380.90, based on my calculations of the Appendix A- Payment and Refund Terms in the Agreement. I request that they honor their agreement and use the date I initially requested cancellation to calculate what I am owed.

  Business Response

  Date: 01/15/2025

  Hello *****, Thank you for sharing your concerns with us. We want to assure you that we are fully committed to providing transparent and supportive services, with no intention of misleading or taking advantage of our clients. Our primary goal is to offer genuine support as you work toward your health and wellness objectives.After reviewing our records, we have followed the termination and refund procedures as outlined in the Agreement, based on the services provided. We understand that the application of these terms may not have been fully clear or satisfactory in your case, and we are committed to treating your case with an outcome that is equitable.  If you have any further questions or concerns, please don’t hesitate to contact our customer service team at ###-###-#### or via email at ************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs.Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter to your satisfaction.
  

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im guaranteed a refund within thirty days Im seeking ***** I spent

  Business Response

  Date: 01/15/2025

  Hi ****! Upon careful review of your account, we have identified an open dispute associated with your purchase. Regrettably, due to the ongoing dispute, we are currently unable to process refunds directly. Once the dispute has been resolved, you can reach us at ************** or via email at ******************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a list of different ailments and health problems that were openly discussed on my initial call, before I joined the program, and they told me that I was a client chosen by them because they knew they could help me. They said not everyone who wants to do the program gets in because it’s a business arrangement and they have to look out for their business and only take on clients they know they can help. The program did nothing for me from the very beginning and every time I told me coach that it wasn’t working she told me to “trust the process and keep going” so when I finished the program with no improvement, I sought the money back guarantee because it was a waste of so much time, energy, and almost $7000. They told me no at first because it was past the first 30 days and then when I complained, they remembered that they had a money back guarantee. They made me file a claim through my coach, who stopped responding to me and canceled an appt without rescheduling me before my program was even over. I was told I would get the resolution within 7 business days. 2 weeks went by with no resolution and no response to my messages and emails. Another representative reached out to me and told me that they give 30 days to their claims team so that they don’t overwhelm them. My claim was filed around the middle of November. It is now January 8 and there has been no refund. I have reached out to multiple people and everybody from the company continues to ignore my messages and emails now. I have been given the run around by this company and they are crooks. This is a huge scam to steal peoples money. This is a very shortened version of the sequence of events. There were so many other things that happened during my experience that I don’t have space to write here. This company needs to be stopped and I want the refund I deserve.

  Business Response

  Date: 01/20/2025

  Hello Jovanna,
  We're truly sorry to hear that the program didn't meet your expectations. It's never our intention to cause any distress or disappointment. Our primary goal is to support and guide our clients on their wellness journeys. While many individuals have experienced positive results with the program, we understand that progress can take time for some.We are committed to reviewing your account again to ensure you are treated fairly. Please feel free to reach out to our customer service team at ###-###-#### or via email at ************************. We are here to assist you with any remaining questions or concerns. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter.

  Customer Answer

  Date: 01/21/2025

  
  
  Complaint: 22784342
  
  
  
  I am rejecting this response because:
  I have contacted the program already and they took over a month to “review my case” just to tell me that they will not honor their money back guarantee. They have spoken false allegation against me, stating that I did not follow their program accordingly which is the farthest thing from the truth. I did every single thing I was told that I had to do during my time in the program and follow the instructions of the Dr. himself on his video modules as well as the instructions that the company put on their box of products. I am in the process of filing a lawsuit against this company and I will be taking them to court for this matter. This is absolutely appalling. 
  
  
  Sincerely,
  
  
  
  Jovanna Figueroa

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 4/14/24 two test kits online & upon checking out, my phone started buffering & glitched & somehow a third kit was added to order with two separate charges for $224 & $97.
  In talking in detail with my issued health coach Panos about my online health assessment, I stated I only wanted to do one test. He text me on 4/25/24 and stated he issued a refund for two kits. As of date, I have yet to see the issued refund. I have tried calling customer service numerous times & either on hold forever or no one answers or calls back.
  
  It's no surprise Dr Pompa has an F rating. It's a vicious cycle what people/companies like him are doing on social media, marketing every disease, illness, symptom under the sun claiming to fix your cells. Why aren't there any Dr's giving testimony of all the many Dr's he's claimed to help & trained?
  
  I told Panos I would think about the $6K+ program & the pressure started about doing that day for only $4K+ as only so many people were accepted into the program. I wasn't even given any information about how to fix the cell; any products I would need to take, foods, etc.
  What the heck are they doing to people? For only so many slots available, they're sure advertising on social media everyday!
  
  Why is our government or Congress not intervening & doing something about these people/companies scamming regular people out of their money? They bait you in with spending a small amount of money & then bait you good to spend thousands! This has to somehow stop!
  And now who was once reputable, Dr Josh A** is on board doing the same thing & with an F rating also under using name Key Cellular Nutrition. What a shame for him & Dr Pompa to use God & His word to help bait you in. God doesn't operate like this!
  There's also online court documents about Dr Pompa's license & being fined.
  
  I want a full refund for my test kits as promised & also sharing extra info to try and help others.
  Up front honesty & documented proof is what everyone deserves!

  Business Response

  Date: 01/15/2025

  Hello ******! Thank you for reaching out and sharing your concerns with us about the refund request. We sincerely apologize for any confusion or delays you may have experienced as we did not receive a request for refund. We completely understand the importance of timely responses and regret any inconvenience caused.
  I’m happy to inform you that your refund has been successfully processed to your original payment method. Please allow 5-10 business days for the refunded amount to appear in your account.
  If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to contact us. You can reach us at ###-###-#### or via email at *********************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We wish you the best as you continue your journey toward improvement.

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the pompa program sadist I have been sick for the past 2 years willing to try anything to feel better. The pompa program came with the promise for a full refund if you don't get better. I did everything my coaches asked me to do. I finished the program according to their guidance and I'm still not any better. I have lab work that shows this. I requested the refund and they are only offering me a refund of $2,460 squad they said I didn't watch 2 modules of video. My coaches never assigned me those modules. So I assumed they didn't pertain to me. I wasn't asked to watch them. But because I didn't watch them I am only entitled to a refund for 1/3 the amount I paid? Watching those videos wouldn't have changed the outcome. I'm still sick. I still get hives. My hormones are still out of wack. My thyroid isn't doing any better. Dr Pompa said "God showed him this healing journey and wants him to use it to heal the world" but he just uses sick people desperate for help to scam out of money.

  Business Response

  Date: 01/08/2025

  Hello *****! Thank you for sharing your concerns with us. Please know that we are committed to providing transparent and supportive services and have no intention of deceiving or taking advantage of our clients. Our goal is always to offer genuine support as you work toward your health and wellness goals.
  After reviewing our records, we have followed the termination and refund procedures outlined in the Agreement, based on the services provided. We recognize that the application of these terms may not have been entirely clear or satisfactory in your case. If you have any additional questions or concerns, please feel free to reach out to our customer service team at ###-###-#### or via email at ************************. We are dedicated to addressing any issues promptly and finding a resolution that meets your needs. Your satisfaction and well-being are our top priorities, and we remain committed to supporting you throughout this process.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8th was billed $6,920.90 for a program called Pampa Program. that I have Two FaceTimes were made and both were unsuccessful the last one they never even called and didn’t answer the text back as to what I was supposed to do to get the video call. It is now December and I haven’t heard a word and cannot find a way to get in touch with them. Obviously I do not want to do business with such a company and want a full refund.

  Business Response

  Date: 12/12/2024

  Hello *******, Thank you for sharing your concerns with us. We're genuinely sorry to hear that there's been a lack in communication and we want to help.  We will be happy to help initiate your cancellation and refund. You can reach us at ###-###-#### or via email at ************************. We are available Monday through Friday, from 8 AM to 5 PM MST.

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video for Pompa Program on 11/01/2024 and signed myself and daughter up. We both completed the health assessment and medical information required. A zoom meeting was scheduled for us to start the program. After doing some research, I found out this program was in fact going to cost thousands of dollars for each of us, and involved purchasing their supplements. I am retired and can't afford such a program and feel this should be divulged to potential customers prior to signing up and taking our money. Instead they claim they can make us well and never mention the outrageous cost. I canceled our Zoom appt and notified them I would request a refund. I have sent numerous emails to their customer service and have not received a response from them.

  Business Response

  Date: 11/22/2024

  Hello *******,   We understand the importance of timely responses and  apologize for any inconveniences. Your e-mail request for refund came through to us on Friday 11/15, and due to the fact that we are not available on the weekend it was processed the following Monday. We typically have our requested responded to and completed within 24 hours business hours. After a thorough review of your account, Im happy to confirm that your refund was processed to your original form of payment on 11/18. Please allow 5-10 business days for the refunded amount to reflect in your account.
  If you would like to discuss your experience further or require additional support, please do not hesitate to contact us at ************** or via email at ******************************** Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Wishing you the best on your ongoing journey toward improved health and well-being.
  

  Customer Answer

  Date: 11/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******