Complaints

This profile includes complaints for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

  755 N 500 W West Bountiful, UT 84010-6977

  
• 

  Larry H. Miller Lexus Lindon

  544 S Lindon Park Dr Lindon, UT 84042-1655

  
• 

  Larry H. Miller Chrysler Jeep Dodge Ram Riverdale

  1481 W Riverdale Rd Riverdale, UT 84405-3907

  
• 

  Larry H. Miller Ford Lincoln Draper

  11442 S Lone Peak Pkwy Draper, UT 84020-6880

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have only **** miles on a 2021 Jeep Wrangler and its under full warranty. Its been at the dealer for over 2 months, (today is August 10th, 2023), because of a battery drain issue. The service manager called after about 50 calls from us and said that because it was taking too long to fix, his employees stopped working on it, because they are only paid for a fixed number of hours on a given job. So they decided to move on to another job where they can continue to get paid. The General Manager finally returned a call after another 50 calls from us and said that the truth is; his employees are not really skilled enough to fix cars there. They are very green and dont have enough experience. The ** then told us to come pick up the car, since they cant fix it. I called Jeep corporate and explained all this. They called around to other dealers in ********, all of whom said they arent interested. Theyre too busy. So now I have a $65,000 car that I put $20,000 in aftermarket stuff in, thats useless. Im out $85K and still paying $1000 a month in car payments for something that is now a paperweight. I left the Jeep at Larry H Miller ******** Jeep in Aurora, because I didnt want to pay to tow it away. **** refused to cover that cost too.

  

  Business Response

  Date: 08/14/2023

  Customer is in touch with ********************* the Regional Fixed Operations Director.  If there is any additional assistance needed, please contact us. 

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20452123
  
  I am rejecting this response because:
  ***** originally contacted us last Thursday the 10th of August. And said he wouldnt be able to get an update before Monday the 13th. Yet, We heard nothing Monday, and nothing as of the close of business Tuesday. My Jeep has been sitting un-repaired at your dealership for well over two months  for which I have been informed by numerous certified mechanics is less than a full day repair job. At this point *****************! Forget daily updates. I deserve better than this. This is beyond the ridiculous and we feel like we are just getting the same old run-around we got the first two months! Bit by bit, incrementally adding up time for no reason. I think the Owner of Larry H Miller dealerships should personally walk into that facility and force all mechanics to stop all work on every other vehicle in the facility and only work on mine until done. My research shows youve had hundreds of cars serviced for warranty repair in the last 2-1/2 months youve had my car. They went in, they got repaired, they went out; but not mine!  I gave you $65,000 for this Jeep. Why am I getting ripped off? Why wont you honor my warranty now?? Or at the very least bring me a check for the $65K I paid and give me a refund. I think we have been abused long enough as customers. Its time to stop that abuse TODAY! Fix my car TODAY! Or give me back my $65,000 and every monthly $1043 car payment Ive made, so I can move on with my life!

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/22/2023

  ********************* spoke with the customer on 8/17 and informed him of the cause for the battery drain and the part has been ordered.  It is expected to arrive in 5 days from order time.  If there is still an ongoing issue please contact me again.  Thank you. 

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle on July 5,2023 and within a week I noticed a scratch on the window (occurred from the inside). I immediately informed the sales manager at my dealership - ****** and spoke with her. She informed me it was okay to have another Jeep dealership in my local area examine the vehicle. Based what she told me I scheduled an appointment to have my Jeep looked at with the Jeep dealership in my local area on July 27, 2023 ( because *********** was two and half hour drive I was unable to leave work). I was told the damage to the window was due to a faulty tint job. The local dealership (****** **) charged me $55.18 that was the only way I could get my vehicle back, I was on foot and at work that day. I had no way to go home, so I was told the dealership where I got the vehicle would reimburse me the amount charged $55.18 and they also wrote in the description what was found wrong with the window (the faulty tint) and that the dealership where I purchased would fix the problem. However, when I contacted the dealership in *********** they told me to bring the vehicle down and talk to ******. They scheduled me on August 1st and on that day ****** and the person I spoke with both were not available. There was confusion. I gave them a copy of my invoice that I was charged and the reasons was all in details on that invoice. I dont understand the issue, however nothing was done. I waited for a call from the person at the dealership that day ***** (manager) he informed me he would get with ******. On August 8, 2023 I contacted ****** and Informed what happened. She does not have the copy of my invoice (which they should I provided them a copy). And I was told they were not sure on my reimbursement of $55.18. And I would get a call back she was going to get more information and I still have not received a call back. I am utterly disappointed and frustrated with the service I am receiving from Larry H. Miller Chrysler Jeep Dodge dealership.

  

  Business Response

  Date: 08/14/2023

  Per the General Manager *************************************, 

  They will contact the customer for reimbursement.  If there is any additional assistance needed, please contact us.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my recent warranty work during period (30+ days) my windshield was broken on my vehicle by the dealership. I went to pick up my vehicle and reported the issue to the dealer July 21st, 2023. Since then I’ve been incorrectly referred to Subaru Motors, ignored by the service manager. I’ve been promised multiple times via text that I would receive a call back with 24 hours. I’ve been driving around with a severely damaged windshield for 2 weeks fro no fault of my own. I’m upset that I can’t get anyone to assist, return calls and offer a replacement windshield in a timely fashion.

  

  Business Response

  Date: 08/09/2023

  I am sorry that you are having an issue with one of our dealerships.  I handle the BBB complaints for all of our dealerships in multiple states so if you could specify which dealership, it is that you are having issues with I will be able to assist you further.  Thank you.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of this year, me and my boyfriend dropped off his truck at the Larry H Miller service center in Riverdale UT and were told that they would need to keep the truck overnight for diagnostics. This was fine, but diagnostics ended up taking 4 days, then we were told that repairs were going to take 2 weeks. This didn't sound too bad for us, but little did we know the absolute chaos that was going to unfold and the repairs on the truck ended up taking over two months. Not only were we never offered a vehicle for him to use in the meantime and were down to 1 vehicle in our home, we ended up paying almost $6k for incomplete work. I have thoroughly documented the lack of communication, mistreatment, and problems we had with them from the moment the truck was dropped off until the moment we picked it up. We will NEVER go back to this company, and have deterred many people from going there since.

  

  Business Response

  Date: 08/09/2023

  Customer has been in touch with ******** ******* our Regional Fixed Operations Director to resolve the issues.  If there is still an ongoing issue, please let us know.  Thank you. 

  Customer Answer

  Date: 08/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it has been almost a week since an email was sent to ******** detailing everything that has happened and I haven’t heard back. 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  

  Business Response

  Date: 08/11/2023

  ******** will still be the point of contact for these issues.  She has been out of the office this week and will get back in touch with you next week.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a vehicle at the end of may. They told me that they would get me another key FOB since they only had one, and I would get a 25.00 visa gift card. I called for weeks and finally the general manage said he would get them both mailed to me about 2 weeks ago, but still have not received them. The extra FOB is VERY important since if you loose one or your other half has it in their purse your out of luck if you need the vehicle. The gift card is also important since i promised it to my teenager for coming with me to purchase the vehicle. I still am not satisified.

  

  Business Response

  Date: 08/01/2023

  I apologize that you are having an issue with one of our dealerships.  If you could let me know the specific dealership I will reach out for a resolution to this matter.  Thank you. 

  Customer Answer

  Date: 08/02/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they want to know what dealership. 

  It was the dealership in draper. The general manage was the one responding and telling me that they would provide these items. additionally, the service department also called me and saind they were mailing the items out on 7/17 and it doesnt take over 2 weeks to get to central utah from draper.

  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 08/09/2023

  I appreciate you responding back.  I asked for a specific dealership because i am not located in one specific store i oversee all dealerships.  You specified a dealership in Draper but we have 2.  There is a Larry H Miller Ford and Larry H Miller Mercedes. Please let me know which one and I can assist you further.

  Customer Answer

  Date: 08/14/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It is the ford dealership in draper. In fact the General manager there should know my name and we bought an explorer, cant be too hard to find. The GM said that they would mail the 25 dollar gift card and the second key FOB on July 17th. Obviously that wasnt done since it only takes a couple of days to get mail to Meadow utah from salt lake. Im so disappointed that the dealership is in capable of following through and following up with customers. I guess the old saying once your sold, you get no more!
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 08/16/2023

  Per the dealership a gift card and key FOB have been sent.  If you have any other issues, feel free to reach out to us.  Thank you. 

  Customer Answer

  Date: 08/16/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The dealership called and said they will get the items they promised out in the mail today. We will see if that actually happens since they have said that in the past.

  thank you for your assistance

  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm truly disappointed in the Larry H Miller dealership. The Larry Miller name in **** means a lot because of the great things Larry and **** have done for the community. Unfortunately the Lexus dealership in ****** doesn't live up to that standard. I would highly recommend not purchasing a warranty from this company. I purchased my 2013 Lexus GS 350 from them on 10/11/2019 and purchased a warranty for an additional $2,917. I was told by the finance rep ************* that this covers my Powertrain/Drivetrain for as long as I owned the vehicle and unlimited miles, I also had paint & leather protection, wheel and tire coverage and a 4 oil changes with all fluids checked an topped off. I was also told that I could bring in my car anytime and they would wash it for free, though they did communicate that they were ending this service shortly after my purchase; however, I do feel people that took this cost into purchasing their car should have been grandfathered in. To say the least I wanted this car to be well maintained and I have always serviced my car at their dealership, spending thousands of dollars. I was told during one of my services that the front differential pinion seal was leaking and needed to be replaced. I though I was covered with the warranty by what I was told by ************* who sold me the warranty. *************** (warranty company) said it was not covered. I have now been moved to 3 different services advisors, 1 sales **** ******* advisor manager (who was rude), back to a service advisor and was told the ** ***************** would contact me. That was last week and still no communication. I would advise anyone not to purchase a vehicle and especially not a warranty from here as they will say anything to sell you and not keep their word.

  

  Business Response

  Date: 08/02/2023

  The General manager ***************** has reached out and come to an agreement for the repairs that are needed.  If there are any other issues please contact us.  Thank you.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 22 year old daughter bought a 2016 vw bettle from this place in April 2023. On July 28the the battery died. We took the vehicle into the service department and they told her that it happens slots in Arizona this time of the year because of the heat. Victor the manager told me that the battery isn’t covered by warranty but he could give her the employee discount. I told him that she shouldn’t have to pay for the battery because she just bought the car 3 months ago and this should not be happening within 3 months. We were upset but still left the vehicle with jermey in the service department for inspection and pricing. On July 29th Jermey leaves my daughter a message that morning saying she can come get her vehicle and the cost is $190 (cost of battery $230 + $99 labor charge)to replace the battery. “Employee Discount “ He didn’t call to discuss the cost just changed the battery! She refused the replacement after purchasing a vehicle for $20k this shouldn't have happened after a couple of months.. We picked up the vehicle after the put the old battery back in the car and went to auto zone where we purchased a new battery for $228. When they took the battery out of the car The date on the battery was stamped 01/21. Well over the lifespan of the battery. Pictures of the battery and autozone receipt attached.She is due a refund! This is very disappointing and really shows how deceitful this company is to women!!! I’m glad she refused to pay the dealership because we wouldn’t have known the date of the old battery and they were never going to admit that they should have put a new battery in the car before selling it!

  

  Business Response

  Date: 08/01/2023

  I'm sorry to hear that you've had an issue with one of our dealerships.  If you could let me know which specific dealership it was as we have several in the area and then I will be able to better assist you.  Thank you.

  Customer Answer

  Date: 08/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Customer Answer

  Date: 08/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:Larry H Miller
  Volkswagen Avondale
  ***** * ****** *******
  Avondale Arizona 85323
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 08/11/2023

  Per the Service Manager..

  When the vehicle was in our shop for the used car recon we
  did perform a full inspection on the vehicle which included testing the
  battery.  At that time the battery did pass the load test.  Unfortunately
  with the extreme heat outside, the summer months are typically when we see more
  batteries fail.  There was no knowing the battery was going to fail within
  3 months.  We did offer the customer a discount to have the battery
  replaced with a Volkswagen OEM battery which would have given the customer a 3
  year warranty on parts and labor, which the customer declined.

  If you need further assistance, please contact him.

  Matt N******

  ###-###-####

  Customer Answer

  Date: 08/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is unacceptable! The date on that battery states 01/21. That battery should have been replaced before selling this car. A course the battery wasn’t going to withstand this extreme heat being that it was at it’s life expectancy. Had it been a new battery that would not have happened!!! My daughter should not have had to purchase a new battery within 3 months of buying this car! What your business offered was not a discount! We basically paid the same for a new battery that we are sure it’s new from a reliable supplier with a 3 year warranty. Your business knows that this should not have happened! She is due a refund!!! A picture of the battery and receipt is attached to the original complaint. If you need another copy send a email address I can forward the pictures to as this page will not allow me to send them. This shouldn’t even be a dispute! The dishonesty of this business is very disturbing! Please refund my daughter her money back ASAP!
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Toyota Tacoma on July 7, 2023 and traded in our 2022 Highlander. The salesman told us "I am throwing in the bed cover so that will give you more on your trade". It was getting late and we signed the papers and once we got home we found they had charged us for the cover - they did not give it to us as the saleman claimed. We tried calling but they claim they never said anything about giving it to us. It is now July 30, 2023 and they still have not paid off my loan at Desert Financial for the Highlander. It is costing me interest every day. When I called the finance man he said check was mailed to them on July 20th - girl in the office said - it didn't go out until July 23rd - but Desert Financial has yet to receive it. It does not take a week for a check to get from Peoria to Phoenix. Plus we still do not have the bedcover they told us we would have within 5 days. We have bought several vehicles over the years from this dealership and did not have any problems. This time they are scamming us.

  

  Business Response

  Date: 08/09/2023

  I have recently taken over handling the BBB complaints for the Larry H Miller Dealerships.  I wanted to check and see if your issue has been resolved or if you're still requiring assistance.  If you are still in need of assistance please contact me and I will need to know the specific dealership has we are in multiple states.  Thank you. 

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called on 5th of July by James V******** (service advisor) and he said they would be refunding me for the double charge of Valve Body and core (not sure which one) he didn’t say which one $924.00 or $977.33. gave bank information to him. Also, the rental which they said they would pay for, then said they would pay for Two days was not even mentioned when I picked up truck and I was so grateful to get my truck and get out of there, I didn’t say anything. I feel they should pay this or for my time I waited, and truck wasn’t fixed. 7 ½ hours plus time of travel. Pretty much same amount. less veteran discount on which ever parts amount they refund.

  

  Business Response

  Date: 08/02/2023

  I have spoken with the Service Manager, and this is in the process of being refunded.  I apologize for the delay we have had a big change in how our accounting is handled and unfortunately, we are still working through some issues with our parent company.  This refund should be processed, and a check sent by the end of the week.  If you haven't don't receive it next week, please contact me and I will look into it further.  Thank you. 

  Customer Answer

  Date: 08/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: BBB I except that Larry H Miller dealership in bountiful
  Utah is refunding my double payment of
  Same parts, I want it in my account. They did not address
  extra money I spent to get my vehicle back.
  Or an apology for
  what I went through. No comments at all of intent to be accountable for that. So,
  I except my money.   If the promised funds for rentals or if not
  that, money for taking off work and spending 7.5 hours at dealership. 300 miles
  round trip to and from L. H. M. then all information   goes to
  Get Gephardt Thank You BBB they have documents sent before. they need to give my money back and make comments on the rest of my complaint,              Larry H Miller lived by church standards to right the wrong. 
  
  
  
  Sincerely,
  
  ****** ******
  

  

  Business Response

  Date: 08/09/2023

  Again, I apologize for the issues that you have had with the dealership.  After speaking with the service manager last week, I was told a check was being cut and that it was more than the original requested refund.  If you are still having issues, please feel free to contact the service manager directly as he is aware of the situation or reach out to me.  Thank you. 

  Customer Answer

  Date: 08/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 20th 2023 i took my 2005 chrysler van to the larry miller dealership to inspect and fix my engine light being on.. i spoke to and was assures by Mike q**** that my vehicle needed the following work. New gas tank new fuel pump new spark plugs new and other parts.. totalling 2818 dollars..i was assured this would fix the engine light problem to pass emissions and have my vehicle run better. However after work was completed and bill paid the next day the engine light came kn again and the vehicle started shutting off and stalling.. i took it back to larry miller and mr q**** who then assured me it needed a new 1300 dollar wiring harness.. i made several complaints to the manager who was indifferent.. i then took my vehicle to another smaller shop who told me none od the work done at larry miller was necessary and the entire issue was just a few wires needing replacement i feel i was lied. To and prayed upon by the larry miller manager mr q**** and taken advantage of as the work sone was not needed tp solve the problem. .. i am elderly and the dealership kept my vehicle over a month

  

  Business Response

  Date: 08/02/2023

  I apologize that you feel you treated fairly at the dealership.  I have spoken with the Service Manager and that was certainly not the intention.  He did mention that the work that was performed was necessary due to corrosion and that the wiring harness that is needed is unfortunately a discontinued product through Chrysler and would have to be ordered in another manner.  They are happy to assist further if you want to reach out to them but the work that was performed was necessary to keeping the car running.  If you need further assistance, please contact us.  Thank you. 

  Customer Answer

  Date: 08/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:All the parts and everything they charged me for did not need to be done the van was running fine the only thing they were suppose to do was get engine light problem fixed and after all the money and weeks of having my van the engine light came back on 2 days later took it back then they came up with another reason it wasnt off and tried to tell me about wiring harness and again they had my car 2 weeks again the told me the used one they ordered was no good and they couldnt find another one so might as well pick van up so i had it towed to a privatly owned shop and they fixed it the last time before they brought up harness my van just stopped running at light and i had to sit in heat waiting for tow truck and had it towed back to larry miller and then they started bring up wiring harness but the first time in all of this they had called and said all fixed no more engine light on but 2 days later it was back on i paid them 2,818.61 for the engine light that came back on 2 days later Iam 65 yrs old and like i said all the stuff they charged me for i did not need  they even charged me for a new gas tank that i did not need never had fuel leaks or fuel smells they just did guessing game and replaced whole list of stuff for no reason  then at end of month later a dealership tells me there is nothing more they can do for my car i am old and they took advantage of me  the privatetly owned shop could not believe that i paid out all that money when i didnt need any of those things that larry miller put on my van when i very first took my van to dealership for engine light they called afew days later and told me all the list of things was what would take care of engine light so i took my savings to pay for it believing that they were honest and knew what they were doing  but i got taken advantage of! I feel they owe me my money back !
  
  
  
  Sincerely,
  
  
  
  ***** **********

  

  Business Response

  Date: 08/09/2023

  If you are not satisfied if the service and are requesting any sort of compensation you will need to reach out to the Service Manager Judd K*** and work directly with him.  

  Customer Answer

  Date: 08/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** **********