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Business Profile

Heating and Air Conditioning

Performance Air LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Performance Air LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Air LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a heater and air conditioner replaced by Brent J***** from Performance Air. Part of the purchase was a new thermostat. Brent said he forgot it and would come put it in after about a week. A couple of weeks passed, no contact from Brent. I text him, he says he'll get on it. Nothing happens. I forget about it for a few months and then realize he still hasn't installed it. I text him again. He apologizes and says he'll be out that week. A couple of months go by. I contact Brent again and he says he's been really busy. I reply okay, if you are too busy, just bring the thermostat and I will install it myself. He agrees. A few more weeks go by. I contact him again. This time he says he'll mail it. That was about two months ago. I haven't received the thermostat I paid for and he is no longer replying to my texts.

    Performance Air LLC is NOT a BBB Accredited Business.

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