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Business Profile

Consumer Finance Companies

Greenwave Finance, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with GREENWAVE FINANCE LLC). I do no have a contract with theGREENWAVE FINANCE LLC). They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to contact about an account that greenwave has forwarded to collection agency that I can not get a hold of to settle this debt....number does not work and greenwaves phone is not working either

  • Initial Complaint

    Date:08/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m not liable for this dept with Greenwave Finance LLC, I do not have a contact with the collection agency. They did not provide me with the original contract as requested

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Texas Tire in Amarillo Tx to buy wheels and tires for wife’s truck. I applied for financing and got approved. We decided on some wheels and tires from there display. I was told everything is in stock but couldn’t be installed till next week. I then informed him I would have to cancel cause we are from out of town and can’t make it back due to work. He then informed me I would have to cancel with the finance company cause he already pushed through. I went back and forth with Texas Tire and greenwave. Both blamed one another. They refuse to cancel the sale even though they have emails from Texas Tire that I never took delivery of anything. The wheels and tires were never even taken out of stock

    Business Response

    Date: 10/06/2022

    Hello,

    Thank you for reaching out regarding your concern with Greenwave Finance and Texas Tires. We are unable to provide details regarding specific accounts in a public form such as this, but would be more than happy to help if you reach out to our team at [email protected] or 385-247-1968.

     

    Thanks, 

    Business Response

    Date: 10/07/2022

    As previously mentioned, we are unable to review specific account information on a platform such as this.  However, based on your complaint, it seems that you signed an agreement with Greenwave and were going to take possession of the merchandise at a later date, but changed your mind and no longer want the items.  In our all Greenwave agreements we outline this situation on by stating the following: 

     

    "If you are not taking possession of the Rental Merchandise immediately, then you are expecting a future Scheduled Delivery and/ or are Renting Online which implies a future shipment. You agree to accept the Rental Merchandise when it is delivered and begin making your Renewal Payments as agreed herein."

     

    Again, we are unable to review account specific information on this platform, however, it seems that you might have had buyers remorse and are now refusing delivery of your merchandise.  Please give us a call or email so we can review your account in detail. 

     

    Thanks, 

     

    Customer Answer

    Date: 10/07/2022



    Complaint: ********

    Nice try but I canceled cause merchandise couldn’t be installed that day. I do not make it to Amarillo often due to work. I canceled cause it will be months before I make it back. I planned on still doing business there but after this no way your true colors are out. I called in like you asked and you just humiliated me more. If you want to resolve this gimme your name or call me

    I am rejecting this response because:



    Sincerely,

    ****** *******

Greenwave Finance, L.L.C. is NOT a BBB Accredited Business.

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