Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,090 total complaints in the last 3 years.
- 2,836 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We sold our first house in April of 2022. We called Vivint and asked them to come remove it from the house and when we closed on our new home, we will have them come out and reinstall everything. They told us that is fine, and we can do that. Once we moved into our new house we called and asked them to come out and install everything. The salesperson we spoke to told us "We can't do that and I don't know why they told you we can install the equipment". So after talking with him he told us in order to procced we had to get newer equipment since the stuff we had was "older" and they would forgive the old loan and start a new loan for the new equipment which would be cheaper. We wanted to use the sensors we had because they were the same ones as the new ones. He told us he would have to get special approval for us to do that, so he put us on hold for a while to do so. Finally, he comes back and tells us the manager approved it. We got everything figured out with him and the tech came out to install. The tech was very confused as to why we were getting all this new equipment installed because most of our equipment we had was the new equipment. We discussed not installing some of the new equipment due to already owning it. The tech then called corporate to make the changes. While discussing with corporate a new salesperson advised the install fee had been increased as well as some of the new equipment the prices were not discounted as the original salesperson told us they were. They stated to us and the tech that was unethical and should not have been done. After working it all out the tech and new salesperson advised the old loan is still forgiving for all the issues we are having even though we were installing significantly less equipment. We have been going back and forth for months trying to get the old loan forgiving as several employees have said it would be. They are still charging us for the old loan and giving us different reason to why it can't be forgiven now.
Business Response
Date: 03/31/2023
3/31/2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19854731
Complainant: ****************************
Vivint Account #:*******
Date of Agreement: 8/11/2020
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
In her complaint, ************************ explains that she recently acquired a new equipment loan and is requesting cancellation of her previous loan.
To assist ************************, Vivint has cancelled her previous loan.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issue is with a Nest Thermostat sold to us in our smart home package in the amount of $299.Since installation this device has only worked sporadically. Had a tech out in January of 2023 to address the issue because no one at vivint could reach Nest to troubleshoot. Neither vivint nor myself could reach Nest. Tech came out and swapped the unit for a new nest. The unit is back to only sporadically working with same issue as before. Numerous calls to customer svc, loyalty department, tier 3 and scheduling resulting in again failed attempts to reach nest and stating a tech would be out for an escalated status appt. The tech no showed and Im still out of a product malfunctioning. This issue is going to cost me hundreds in electricity costs as the unit is running outside constantly but off inside. Vivint refuses to swap best for giving element unless I pay another $180- I already paid $299 for the Nest and it doesnt work properly. I should not have to pay for another thermostat when first one never functioned correctly and selling agency endorsed it. I either need a full $299 refund or a tech out here with a vivent element to swap for no additional cost. There is a moral and ethical obligation here that is being completely ignored by s company that is supposed to keep my family safe. Over $4k in equipment and this is how were treated. Vivint should be absolutely ashamed.Business Response
Date: 03/30/2023
March 30, 2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19853744
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: November 15, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to swap the Nest thermostat with a Vivint Element thermostat at no cost to ****************. Vivint has also agrees to provide a credit in the amount of $100.00 once confirmed the thermostats have been swapped. Vivint has also requested to have (8) Glass breaks sensors to be swapped for (16) door/window sensors at no charge. A Vivint representative will be following up with **************** after the Smart Home Professional visit on April 3, 2023. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assuming the technician shows and makes the agreed upon changes, all will be resolved. Will be following up with Vivint Legal on Monday 04/03.
Sincerely,
*****************************Initial Complaint
Date:03/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
vivint is in need of state and federal scrutiny --false and deceptive and aggressive policies when trying to cancel service-- on the phone 2 x over 1 hour each and can provide docs 3/1 printed return label and sent equipment back via ******called and was transferred to multiple depts-- all a scam i dont need the service at my moms assisted living apartment-- we were still in promotional period and was told account was cancelled- yet invoiced ****** acct number ********* this company is a joke-- and I prey for relief through BBB asap to end this madness- march madnessBusiness Response
Date: 04/03/2023
April 3, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19852359
Complainant: ***********************;
Vivint Account #: ********
Date of Agreement: February 20, 2023
To Whom It May *********************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In his complaint, ****************** states he returned his equipment via ***** on 3/1 while within the promotional period and was told the account was canceled yet was invoiced for ******.
Vivint has agreed to cancel Mr. ******** account on and provide a refund check for all payments that were made. He has no further obligation to Vivint.
Vivints records indicate that ****************** signed a Purchase and Services Agreement on 2/20/23 which stated that written notice of cancellation was required to cancel his account. Vivints records do not indicate that written notice was submitted.
A representative from Vivint has reached out to ****************** via phone and email in an effort to resolve this matter. Vivint has agreed to the above resolution and ****************** may contact Vivints representative directly if he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a loyal customer with ********************** for the last ****************************** so, the quality of customer service has declined significantly. When I called about adding a camera, the agent used a lot of high pressure sales tactics (like a used car salesman) which is not how it used to be. It made me extremely uncomfortable. Today, I had a Carbon Monoxide detector that went off. Calling the VIVINT office in a panic (which later turned to anger and extreme frustration) because the noise was terrifying my dogs and me, it took 25 minutes and talking to 2 different people giving them the same information before they could even silence the alarm. Then I got 4 different stories about why I had to pay to replace the sensor. Story#1: The sensor wasn't a part of my alarm system. After I explained that it was, that it was tied to my panel and I had watched the VIVINT technician install it, I got the next story. Story#2: The warranty had expired on the sensor. When I explained to them that the sensor was labeled with an expiration date of August 2023, I got the next story. Story#3: The date on the sensor's sticker was only approximate. Story#4: Then they said that the date on the sticker was wrong because VIVINT didn't put it on the sensor. Be that as it may, VIVINT sent out the sensor and installed it. So, they should have taken the sticker off or made sure that the label was accurate-truth in advertising. They are sending out sensors to customers that are mislabeled. In the end I had to pay for the sensor, with some paltry credit. This is horrible customer service and not something that I would expect as a customer of 12 years. Going forward, ********************** should refund the full cost of the new carbon monoxide sensor to me and properly label all sensors sent out to customers (whether VIVINT makes the sensor or not) with accurate expiration dates.Business Response
Date: 03/31/2023
March 31, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19851861
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 20, 2011
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ******************** via phone to resolve her concerns. ******************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had our security system installed back in October of 22, to this day we have had over 24 false fire alarms. A few months ago we had a tech come out and reset and test the system. Said there’s no issues. Told him how the customer service number said they were going to replace the fire alarms anyway. He knew nothing about it. Had to call his supervisor for approval. Replaced them. And we are still having false alarms at all hours of the day. We’ve had so many my children think nothing of it when it goes off.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *****
Vivint Account #: *******
Date of Agreement: October 15, 2022
To Whom It May Concern:
I have reviewed the information provided
by Ms. ***** and
appreciate the opportunity to respond.
In her complaint, Ms. ***** states that she has had over twenty-four (24) false alarms from
the smoke detectors since installation. She states that a technician came out
and told her that there are no issues. Ms. *****
states that the technician replaced the fire alarms and they are still having
issues. Ms. ***** desires removal of the equipment, holes patched
and removal of the financing.
A Vivint representative has attempted to contact Ms. ***** via email
in efforts to resolve this matter. Vivint has sent a technician out to replace
the main panel and six (6) smoke detectors in attempts to resolve this issue.
Vivint’s records indicate that Ms. ***** signed a Purchase and Service
Agreement (“Agreement”) on October 15, 2022. Records indicate that November 2,
2022 Ms. ***** reported a false alarm with the smoke detector and that if the
issue recurred the device would be replaced. December 6, 2022 Ms. *****
reported that the smoke alarm was going off, Ms. ***** was directed to call in.
December 31, 2022 Ms. ***** reported a fire alarm on multiple devices, a technician
was scheduled. January 5, 2023 Ms. ***** again reported issues with the smoke
detectors and a new technician was scheduled. March 25, 2023 Ms. ***** reported
false alarms with the smoke detectors and requested to have the equipment
removed. March 27, 2023 Ms. ***** worked with a representative who scheduled an
appointment for March 29, 2023 to replace the main panel and six (6) smoke
detectors in efforts to resolve the issue.
With the information that is listed. Vivint has sent a technician to
replace the panel and smoke detectors to resolve the issue. Ms. ***** may
contact Vivint’s representative directly with any further questions or concerns
in this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to request your help obtaining the refund due me from Vivint. On 5 Jan 2023, I entered into a 30 day trial period for a Vivint smart Home System. I was told if I did not like the system, I could cancel anytime in the first 30 days and Vivint would refund all my costs, remove their equipment, reinstall my old equipment and it would be as if they (Vivint) had never been here. That evening I paid $51.47 for the first month service and $2468.05 for the equipment. On 9 Jan, I notified our agent I did not want the system and on 10 Jan followed with the written notice. Two weeks passed before I contacted **************** to ask why the equipment had not been picked up and the status of my refund I was assured the account was marked to be closed and someone would be out for the equipment. On 7 Feb 2023, I was charged another monthly fee, called **************** again, was lead to believe all would be handled within 3-5 business days. The equipment was finally picked up on 2/15. The technician installed my old panel in a manner that it would not work and refused to reinstall the driveway camera. I then incurred a $192.72 bill to have it corrected. Numerous calls to **************** have only yielded promises of a refund in 3-5 business days but never happens, with one small exception. They did refund $42.29 (I believe this amount came from an old contract my husband had several years ago). I feel, based on their sales pitch, they owe me ($51.47 x 2) + $2468.05 + $192.72 - $42.29 = $2721.42.Business Response
Date: 03/31/2023
3/31/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 19849523
Complainant: *****************************
Vivint Account #:*******
Date of Agreement: 1/5/2023
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has agreed to refund her all monies paid in the amount of $2,721.42 including a bill of $192.72. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint will not cancel service that we order on April 18, 2022 due to us being mislead to terms of service after we explained we were renting for a 12 month period. They mislead us into a 36 month agreement and will not cancel until we pay over $1000 in additional monthly service costs. ** do not have a fully executed contract and our signature does not appear valid. ** are relocating to another rental and need to cancel service. My wife has MS and this is creating a significant amount of stress on her which is not good for her health. ** just need to cancel service and have the amount removed as we feel this was a deceptive practice and not clearly communicated by the sales rep. ** were told this is a monthly service not a 3 year contract. The right sales information changes our decision to purchase or not. ** paid for the equipment and are paid up to date. ** tried calling several times on March 24, 2023 to have this resolved with one of the reps named ****** to no avail. They seemed very unwilling to address our concerns and with the amount of information surrounding deceptive practices makes this even more unsettling. They should review how they are selling these contracts to customers as they should be similar to other services (utilities) provided to homeowners. ** will not pay for services we can not use. Leaves a very, very bad taste in our mouth. Let us cancel service without charges for services we do not need. ** do not have this kind of money to waste. ** relied on honesty and integrity of your company and sales rep which is apparently lacking.Business Response
Date: 03/30/2023
March 30, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19848774
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: April 18, 2022
To Whom It May ***************** have reviewed the information provided by ************************ and appreciate the opportunity to respond.
In his complaint, ************************ states that he was misled when he signed up for a Vivint security system. ************************ states that his signature does not appear to be valid. ************************ states that they are moving and needs to cancel the monitoring service. ************************ states that he is dissatisfied with the cancellation process of Vivint. ************************ desires to have the monitoring service contract cancelled.
A Vivint representative has attempted to reach out to ************************ regarding this matter via email. After reviewing the account, Vivint agrees to cancel the remainder of the monitoring service contract effective March 30, 2023, however, ************************ will remain responsible for any balance remaining on the equipment line of credit.
Vivints records indicate that ************************ signed a Purchase and Services Agreement (Agreement) on April 18, 2022. ************************ contacted Vivint on March 14,2023, wanting to know what cancellation options there were as they were moving. ************************ was advised to call our **************** and provided their contact information. March 24, 2023, ************************ contact Vivint regarding cancelling her Agreement, again, she was advised to call our **************** for assistance. ************************ called Vivint and was provided (3) options: 1. Move the system to new location;2. Transfer system/account to the new homeowner; or 3. Cancel the service by providing a written notice of cancellation, paying a 50% buyout of the monitoring service agreement, and paying off the equipment line of credit in full. ************************ did send in her written notice of cancellation.
To resolve this matter, Vivint agrees to the resolution as stated above. ************************ may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my service with Vivint after 7+yrs with them due to a move. I canceled by email and got a confirmation that it was received #S7413287 on January 30,2023. I have been charged $55.72 on on Feb 7th and March 3rd for these services. I have contacted Vivint multiple times and have been told I would be getting a refund and that it would take 30 days. My first contact with them was January 30th. My last contact was today 3/24/23. I have been told that I will be charged again and that a refund would be issued in 30 days. Vivint no longer has permission to charge my account as I have canceled my services. I would like a refund and for them to stop charging my account.Business Response
Date: 03/31/2023
March 31, 2023
Better Business Bureau of ****
3703 W ******************************************************
RE: Consumer Complaint Case #: 19848606
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: January 28, 2020
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that she cancelled her service on January 30, 2023 but that Vivint continues to charge her for services. She explains that she has been promised a refund but has not received it. ******************** desires cancellation of her account and a refund of the two payments that have been taken since her cancellation request.
A representative from Vivint has contacted ******************** via email. Vivint agrees to cancel Ms. ********* Agreement without penalty and to refund her payments in February and March.
Vivints records indicate that ******************** signed a System Purchase and Services Agreement on January 28, 2020 with an initial term of sixty (60) months. When she sent her notice of cancellation on January 30, 2023 she was still within the term of her Agreement and the account was not cancelled.
Despite the validity of this Agreement, Vivint agrees to cancel the remaining balance and refund the payments taken in February and March 2023. A refund of $111.44 is going back on the credit card on file. ******************** has no further obligation to Vivint and may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misinformed of a product upgrade. Told all I had to do was pay for the equipment. No Contract extention. Apparently there was a 5yr contract attached. I am trying to cancel services. I was told there was still 31 months left. This was after paying off equipment and 2.5 yrs. I was never informed about the contract with the monitoring service being extended.Business Response
Date: 03/30/2023
March 30, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19848220
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: October 22, 2020
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
In his complaint, ************************ explains that he was misinformed about a product upgrade and was told all he had to do was to pay for the equipment, not contract extension. ************************ desires cancellation with no fees.
At this time, Vivint agrees to cancel Mr. *********** Agreement without penalty.
Vivints records show that ************************ signed a Purchase and Services Agreement with the initial term of sixty (60) months. This shows a monthly services fee of $60.74, and total equipment fee of $487.12, plus applicable taxes, during that term.
Despite the validity of this Agreement, Vivint agrees to the above resolution. ************************ has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business says that 60$ they will monitor and send police or fire department if the system goes off. The city requires a permit to send send said help if its not done by a phone call. I called Vivint to request about the permit as its 40$ that was not mention on the time of the contract was made for the equipment and service. Vivint then mentions that they don't take care of it in my city but they do in other citys when i mention that i don't want the service due to the extra 40$ that i can't afford to pay they then mention that i couldn't due to the equipment isn't pay off so now im stuck with this service and if something happens no one is going to come to the house because the permit has not been paid and that's not what i sign up for.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: *** *******
Vivint Account #: *******
Date of Agreement: June 28, 2021
To Whom It May Concern:
I have reviewed the information provided
by Mr. ******* and
appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a
resolution has been agreed upon. At this time, Vivint has reduced the monthly
rate of Mr. ******* by $20 per month permanently. Mr. ******* may
contact Vivint’s representative directly if he has any questions or concerns
regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint Legal
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