Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,090 total complaints in the last 3 years.
- 2,837 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased equipment and service montitoring on jan 28th 2023 salesman *********************. He promised 6 months free monitoring. We have been on the phone multiple times about this issue. they call weekly to say we are past due. Every time we call them they make promises to fix it and week later another phone call. evry month its a different amount . We were quoted ***** now its up to 44 dollars. Cant get any help.
Business Response
Date: 03/30/2023
March 30, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19641529
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: January 28, 2023
To Whom It May *********************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to apply a credit on his account for four months of free monitoring and send a technician to resolve issues with his door lock. ****************** may contact Vivints representative directly if ***** has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/23 I tried to cancel my service and get a final bill. They are refusing to cancel service or stop billing me till I give a 30 day written notice and pay final bill. I paid for all the equipment up front, cash and do not remember signing any agreement stating this. The new owners move in tomorrow and o do not want the service running in my name.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: August 11, 2018
To Whom It May Concern:
I have reviewed the information provided
by Mr. ***** and
appreciate the opportunity to respond.
In his complaint, Mr. ***** states that March 2023, he attempted
to cancel his monitoring service and get a final bill. Mr. ***** states that Vivint refused to
cancel his account without a written notice of cancellation. Mr.
***** desires to have his monitoring service contract cancelled.
A Vivint representative has attempted to reach out to Mr. *****
regarding this matter via email. After
reviewing the account, Vivint agrees to cancel the remainder of the monitoring
service contract effective March 29, 2023.
Vivint’s records indicate that Mr. ***** signed a Purchase and Services
Agreement (“Agreement”) on August 11, 2018. Mr. ***** called Vivint on March 23, 2023, regarding cancellation and to
obtain a final bill as he had moved from the service location. He was advised of the cancellation policy,
needing a written notice of cancellation, and a 50% buyout of the Agreement.
To resolve this matter, Vivint agree to the resolution as stated
above. Mr. ***** may contact Vivint’s
representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I became a Vivint customer in 12/2018 they stated then that my services could be terminated when I would finish paying off there property which is cameras, sensors, doorbell camera which I did payoff my supplies loan today 3-23-23 now they are telling me I have to finish the 5 yr contract. This is wrong I paid supplies off and should be able to cancel there servicesBusiness Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ********
Vivint Account #: *******
Date of Agreement: December 20, 2018
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** ******** and appreciate the opportunity to respond.
In his complaint, Mr. ******** explains that he was told his services could be cancelled after his equipment was paid off. He has now paid off his equipment and is told he has a 5 year contract.
At this time, Vivint agrees to cancel Mr. ********’s Agreement without penalty.
Vivint’s records show that Mr. ******** signed a Purchase and Services Agreement with the initial term of sixty (60) months. This shows a monthly services fee of $59.99, and total equipment fee of $2,629.43, plus applicable taxes, during that term.
Despite the validity of this Agreement, Vivint agrees to the above resolution. Mr. ******** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in June 2022 I lived in a rent house in Balch Springs Texas and 2 young gentleman came to my door and pitched me a Vivint home security system.
They never said to my face I was signing a nine year contract that wasn’t expiring until 2027!!! They were not forth coming with alot of information. I used the home security system and paid Vivint monthly and also paid citizens one pay, a financing company, to pay for the equipment. I was charged $35 a month from Vivint and $42 a month from citizens pay. I recently moved in November 2022 and I am in a house where I’m not allowed to have a security system on the house. I have spoken with multiple customer service representatives and they refused to break my contract. I will continue to pay citizens pay the $42 a month until I pay off the equipment. I understand that I owned the security system and it’s my responsibility to pay for it. it is not my responsibility to pay for Vivint service when I am no longer using the service. I am not monitoring, nor do I have cameras on my home nor do I have the app or anything to do with Vivnt other than owning a Vivint system that I’m paying off.
Also, there were fraudulent charges on my credit card that i had on file and I caught it. It took them months to refund me $270 that were unauthorized purchases. No one could give me an explanation or reason for the charges
Other than a senor was purchased that I had never purchased. I will never use this company again or recommend them to anyone. I keep getting a bill every month and I call every week. They will soon send it to collections and this could really affect my credit.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *****
Vivint Account #: *******
Date of Agreement: April 2, 2022
To Whom It May Concern:
I have reviewed the information provided
by Ms. ***** and
appreciate the opportunity to respond.
In her complaint, Ms. ***** states that she has moved from the service
location in November 2022. Ms. *****
states that she attempted to cancel the monitoring service at that time. Ms. ***** states that she agrees to continue
paying for the equipment line of credit. Ms. ***** desires to have the monitoring service contract cancelled.
A Vivint representative has attempted to reach out to Ms. *****
regarding this matter via email. After
reviewing the account, Vivint agrees to cancel the remainder of the monitoring
service contract effective March 29, 2023, however, Ms. ***** will remain
responsible for the balance remaining on the equipment line of credit with Citizens.
Vivint’s records indicate that Ms. ***** signed a Purchase and Services
Agreement (“Agreement”) on April 2, 2022. Ms. ***** called Vivint on October 25, 2022, to schedule a removal of
the equipment as she was moving. October
26, 2022, the equipment was removed and left with Ms. *****. February 16, 2023, Ms. ***** called Vivint regarding
the cancellation of her account due to moving and unable to install in new apartment. March 22, 2023, Ms. ***** called Vivint
regarding cancellation, she was informed of a 50% buyout once the equipment was
paid in full.
To resolve this matter, Vivint agrees to the resolution as stated
above. Ms. ***** may contact Vivint’s
representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/20/23, I received an email from Vivint Smart Home stating we have confirmed your order, I was taken back by the communication because I didnt order anything. I called customer service and they informed me Carbon Monoxide monitors were ordered in error, the order will be cancelled on their end and I wont be charged. Low on behold, 5 days later Vivint shipped the item to my house & charged my acct. I called again, spoke to another representative and was advised to return the item and I will receive a refund. On 2/28, I returned the order and on 3/7, ***** tracking confirmed it was delivered to Vivint. Ive been calling customer service numerous times since then, to inquire on my refund and they have been giving me the run around. Last week Wednesday (3/16), I was assured by ***** a refund was submitted and I will receive the credit to my checking account, within 3-5 business days. I called again, today after ****** received the money and was told by a Supervisor, **** a refund will be issued and once again quoted another 3-5 business days. She stated the process varies from bank to bank. Not really sure what she meant by that, because I dont understand how long does it really take to give people their money back? This is truly unfair business practice; I never authorized or requested carbon monoxide monitors. Vivint inadvertently sent me this order, proceeded to debit my acct and are now giving me the run around to issue a refund. Ive been a customer of ********************** for ** yrs. and this is not a good example of how you treat your loyal customers. Im beyond disappointed with Vivints lack of integrity and poor customer service. I previously renewed my contract for another 4 yrs (regretfully), and as soon as its expired I will be moving on.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 19638257
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: August 11, 2013
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that on February 20, 2023 she received an email stating that Vivint confirms her order. She states that she did not order anything. She states that she called Vivint and was told that carbon monoxide detectors were ordered in error and the order would be cancelled. ************** states that 5 days later the items were shipped to her home and that she was charged. ************** states that she was advised to return the items, which she states she did on February 28, 2023. She states that the item was confirmed delivered by ***** on March 7, 2023. ************** states that on March 16, 2023 she was ensured that a refund would be sent. She states that until this day she has not received a refund. ************** desires a refund.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has sent a refund of $54.94 to ************** on March 23, 2023.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on August 11, 2022. Records indicate that February 20,2023 ************** reported receiving and email about an order of a carbon monoxide detector that was shipped. February 23, 2023 records indicate that shipment was sent and ************** reported that this order was to be cancelled. February 25,2023 ************** was sent a return label to return the device. February 28, 2023 ************* reported that she was charged for the device that she did not order and returned. March 22, 2023 records indicate that that Vivint resubmitted the refund for the returned device.
With the information listed Vivint has sent the refund of $54.94 on March 23, 2023. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The information and pricing shared with me during purchase was not for filled by company. Asking that they for fill what they verbally committed toBusiness Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: *** ******
Vivint Account #: *******
Date of Agreement: March 16, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms. *** ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** explains that the information and pricing shared with her during the purchase was not filled out by the company.
A legal representative from Vivint has attempted to contact Ms. ****** via email and phone to resolve her concerns.
Vivint’s records show that Ms. ****** signed a Purchase and Services with the initial term of sixty (60) months. This shows a monthly services fee of $49.99, and total equipment fee of $324.00, plus applicable taxes, during that term.
Ms. ****** may contact (tari.d**@vivint.com / ###-###-####) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We sold our home and moved in June of 2022. Despite canceling our service, charges have continued to hit our account. I have been left on endless hold, lied to, and hung up on. Charges total, as of 3/22/2023, to $553.23.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint
Case #: ********
Complainant: *****
*******
Vivint Account #:
*******
Date of
Agreement: 7/12/2017
To Whom It May Concern:
I
have reviewed the information provided by Mr.
******* and appreciate the opportunity to respond.
In
his complaint, Mr. ******* states that he requested cancellation in 2022,
however, his account has continued to be charged. Mr. ******* requests a
refund.
Vivint’s
records show that Mr. ******* signed a System Purchase and Services Agreement (“Agreement”)
on July 12, 2017 which states that service will continue month to month after
the initial term of 60 months, unless cancelled in writing no less than 30 days
before the next renewal term (Section 2.1). A written notice of cancellation
was provided by Mr. ******* on March 4, 2023, and his account was invoiced for
the last month of service on March 13, 2023. Mr. ******’s account has been cancelled and he has no further obligation
to Vivint.
If you have further questions or concerns
regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention
Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did a buy out to close my account and I’m still being charged and they won’t close my accountBusiness Response
Date: 03/28/2023
March 28, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ****
Vivint Account #: *******
Date of Agreement: August 15, 2018
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** **** and appreciate the opportunity to respond.
In his complaint, Mr. **** explains that he did a buyout to close his account and is still being charged.
A legal representative from Vivint has attempted to contact Mr. **** via email and phone to resolve his concerns. Vivint agrees to cancel Mr. ****’s account and issue a refund of $60.95 to his checking account ending in ****. Mr. **** may contact Vivint’s representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalBusiness Response
Date: 03/31/2023
March 31, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant:
****** ****
Vivint Account #: *******
Date of Agreement: August 15, 2018
To Whom It May Concern:
I have reviewed the additional information
provided by Mr. ****** **** and appreciate
the opportunity to respond.
Vivint’s record indicates that Mr. ****’s
account was cancelled on March 30, 2023, with a refund of $60.95. Mr. **** would
receive his refund via checking account ending in **** within 5-7 business
days.
Mr. **** may contact Vivint’s
representative directly if he has any further questions or concerns regarding
this matter.
If you have further questions or concerns
regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention
Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I’m also happy to say I will no longer have to ever deal with this terrible company again.
Sincerely,
**** ****Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/21/2023, I placed an order******** for outdoor camera but needed to use a different card. The Vivint outsource representative have a very thick accent so I spent over 30 minutes to get an understanding. Instead of changing the card, I wanted to cancel the order. I asked for a supervisor after 30 minutes she disconnected the call. I call back to resolve the issue and spoke to Chase which stated the order was canceled. I reviewed the account and the wasn’t refunded as I requested, Vivint placed my funds as a credit on the account.Business Response
Date: 03/29/2023
March 29, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *********
Vivint Account #: *******
Date of Agreement: December 28, 2018
To Whom It May Concern:
I have reviewed the information provided
by Ms. ********* and
appreciate the opportunity to respond.
A Vivint representative has reached out to
Ms. ********* and a resolution has been agreed upon. At this time, Vivint has refunded
the amount of $541.23 on March 22, 2023 back to the original payment method. Ms. ********* was advised to respond to the
email sent if she has not received the refund by April 7, 2023. Ms.
********* may contact Vivint’s representative directly if she has any questions
or concerns regarding this matter.
If you have further questions or concerns regarding this response,
please respond to either our mailing address: **** ***** *** ****, Provo, Utah
84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/10/2023
On03/22/2023, I attempted to purchase an outdoor camera I did not complete the order. However Vivint system process an order without any items attached. I called Vivint to ask about the refund in the amount $541.23 and was told my account have to be Auto Pay to send refund via previous method. That doesnt make sense! They assured me they would contact Account Receivable and call me. On 04/10/2023, I called to see why my refund had not posted back to the account. None of the representatives or manager can provide an explanation or why they need to have autopay.Business Response
Date: 04/13/2023
April 13, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19633595
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: December 28, 2018
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** states that she was informed a refund had been made back to the original payment method in the amount of $541.23 on March 22, 2023, however, she has yet to receive it. ********************** desires to receive the refund as promised.
A Vivint representative has attempted to reach out to ********************** regarding this matter via email. After reviewing the account, Vivint found the original refund had been cancelled and a new refund back to the original payment method was processed on April 11,2023, in the amount of $541.23.
Vivints records indicate that ********************** signed a Purchase and Services Agreement (Agreement) on December 28, 2018. ********************** called Vivint on March 21,2023, to cancel the order for an outdoor camera that was purchased. March 22, 2023, ********************** called requesting a refund for the cancelled order as she paid upfront for the equipment. March 23, 2023, ********************** called regarding the refund, she was informed the refund had been processed back to the original payment method on March 22, 2023. ********************* called on March 24, 2023, about her refund, she was advised the refund could take up to 5 business days to be received. April 11, 2023, Vivint processed a refund in the amount of $541.23 again back to the original payment method.
To resolve this matter, Vivint agreed to the resolution as stated above. ********************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel my service, I have been under a month to month contract. I no longer want the service. My equipment is outdated and its failing and the cost is too high. I attempted to cancel but you can only call the cancellation # between a certain hour; however, you can get all your other needs meet 24 hrs. I can't even cancel via email. You can't leave a message to have someone call you back. I get the impression this company does everything in their power to discourage from cancelling. You should stand behind your product and if someone wants to cancel let them instead of having people feel like they are hostage. I am so dissatisfied and no longer want to do business with Vivint. Please cancel my service. Accept this as a 30-day cancellation policy. I am not under contract and no longer want to do business with your companyBusiness Response
Date: 03/28/2023
March 28, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *******
Vivint Account #: *******
Date of Agreement: October 21, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******* and a resolution has been agreed upon. At this time, Ms. ******* had agreed to having a tech go out to fix her issues. She will reach out to me if she is in need of additional assistance or has questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint Legal
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