Solar Energy Contractors
LumioThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 966 Customer Reviews
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Review fromCarmen P
Date: 01/18/2023
1 starCarmen P
Date: 01/18/2023
Horrible, horrible customer service, they BS you into believing what you want to believe. Told me my panels would cover my electricity bills 100+ percent, BS now Im paying for panels and FPL. I have called several times left messages for someone to call me nobody bothers to call me back. All they want is your money they do not want to help you after youve already had your panels installed which I wont even get started into what a nightmare that was.Lumio
Date: 02/17/2023
******, Lumio values your feedback and we appreciate you taking the time to share this with us. We have attempted to contact you via phone twice to review your concerns. Please give us a call back so that we can assist you.Review fromJamy C
Date: 01/18/2023
5 starsJamy C
Date: 01/18/2023
Everything was explained to us and even when we had questions along the way if the person we were speaking with didn't have the answer they got us in touch with someone who did. The installers were quick and efficient. We had a couple of issues with bad parts out of the box but the Lumio team worked quickly to resolve this and the installers were back the next day with replacements so as not to delay our installation progress. We were in constant contact with our Rep and once the installation was complete and we were moved to regular customer support we were given all the info we needed. We had an issue with a couple of panels not reporting a couple of weeks after the installation and they got a technician scheduled right away and it was resolved quickly. We have had no problems since and have been live since June of 2022.Lumio
Date: 01/20/2023
Hi ****, we appreciate you taking the time to share your experience and are happy to hear it! Please let us know if there is anything else we can do for you.Review fromColby F.
Date: 01/18/2023
5 starsColby F.
Date: 01/18/2023
Lumio did a great job with my solar and has been great after the Install as well. Would definitely recommend them!Lumio
Date: 01/20/2023
Thanks for your recommendation, *****! Please don't hesitate to reach out if there's anything else we can do for you.Review fromShannon P
Date: 01/17/2023
1 starShannon P
Date: 01/17/2023
If I could give zero stars I would. Weve been working since July to get this job completed and still having no luck getting the system connected to the power company to offset the bills. Weve been generating power since November but because ****** doesnt have a Permission to Operate from Lumio we cannot get credit. The customer service is abhorrent and we are now paying sky high electric bills AND a solar payment for a system that isnt connected. They ought to be sued.Lumio
Date: 02/17/2023
Hi *******, we appreciate you reaching out about your concerns. Your system has recently passed inspection and is one step closer to PTO! We have also reimbursed you for your loan payments you've made with your system not operating, and have initiated your reimbursement for this month as well. Please continue working with your account manager to get your system turned on.Review fromRenee H
Date: 01/17/2023
1 starRenee H
Date: 01/17/2023
Sales people ignored my very visible no solicitation sign, and when asked to leave continued to ask questions. I asked him if he saw my sign and was ignored I asked him and his coworker to leave again and told them I was not interested in anything they were selling. He still continued with questions. The no solicitation sign,being told no, and asked to leave more than once!!!! What does he not understand! That's not right!!Lumio
Date: 01/20/2023
Hi *****, we appreciate you bringing this to our attention and would love to address the incident with the appropriate representatives. Unfortunately, we are unable to identify these individuals based on the information provided. If you have any additional details that could help us investigate further, please send them to ****************************************Review fromBeija B
Date: 01/13/2023
1 starBeija B
Date: 01/13/2023
Buyer beware:The only thing positive about this company was the kindness we experienced when we CANCELED OUR CONTRACT. This is a "newly" formed company and it shows. You will NOT be provided with numbers to people who can assist you, and you'll be relegated to inept customer service.1. **************** is the only number you will have, aside from your sales persons, when you sign the contract; and even that I had to look up. Then it's a general **************** rep., who mostly know nothing about who to transfer you to when things are not going well on your project. The first SEVERAL times I called to try to speak to a supervisor for our account, I was transferred to anyone BUT; and no one could help me. Finally on my last call, I told the rep. I wanted to cancel my contract, as nothing had been done on my project AT ALL 2 mos later. THIS finally got me to the cancelation supervisor. Who was great and understanding and tried to work with us. We agreed, after being promised that our project would be scheduled and finished in the next two weeks, we decided to continue with the project. ******* if you tell them you want to cancel, they will be VERY helpful. That's disappointing. 2. Account manager, never, in the 2 mos preceeding the late December call to cancel, contacted us, or provided documentation on installation. We didn't even know his name.We were provided his name when we called to cancel and were given the direct number to the cancelation supervisor if we had more concerns. The account manager spoke to us one time and exchanged a handful of texts that didn't address our questions fully, and did not provide contact information to anyone who could answer our questions and address our concerns. Once again, I had to call customer service to cancel our contract AGAIN, to get any information!They did cancel our contract, so far without issue. But they also did not deliver expectations as stated or expressed in the contract. Zero faith.Lumio
Date: 01/17/2023
****, thank you for your sincere and honest feedback. Lumio appreciates feedback like yours in order to improve our processes and grow.Review fromMindy M
Date: 01/12/2023
1 starMindy M
Date: 01/12/2023
Horrible company! My panels have not be working correctly since I had them installed 7 months ago and a tech came put yesterday and told me the wires were installed backwards yet Lumio won't do anything to help me because of the high electricity bills I've been paying.Lumio
Date: 02/07/2023
Hi Mindy, our resolutions team has been in contact with you to resolve your concerns. Once we receive your electric bills, we will be able to compare your production with your proposal and go from there. Please continue working with them to resolve your concerns.Review fromEd S
Date: 01/12/2023
5 starsEd S
Date: 01/12/2023
On time and very professional. Team sends you updates of their arrival and persons coming over.Lumio
Date: 01/13/2023
Hi **, we're so happy to hear it! We love helping homeowners like you make the empowering switch to solar.Review fromGary W
Date: 01/10/2023
5 starsGary W
Date: 01/10/2023
Lumio staff are very friendly and knowledgeable. I have had several solar companies knock on my door, lumio gave the best deal. Lumio told me things the other companies told me I have to have.Lumio
Date: 01/11/2023
Thanks for sharing, ****! We appreciate your review.Review fromDonald A.
Date: 01/09/2023
1 starDonald A.
Date: 01/09/2023
Lumio promised the *** installation September 14, then Oct 20, Nov 3, Dec 12, and now they are not answering. We are paying for panels not connected.Lumio
Date: 01/27/2023
Hi ******, we understand your frustration and appreciate your feedback so we can find a resolution. Your MPU is scheduled for February 21. We have also reached out regarding your reimbursements. Please get in touch with us regarding those, and they will be sent out shortly. We appreciate your patience as we work to move your project forward.Lumio
Date: 01/30/2023
Hi ******, we understand your frustration and appreciate your feedback so we can find a resolution. Your MPU is scheduled for February 21. We have also reached out regarding your reimbursements. Please get in touch with us regarding those, and they will be sent out shortly. We appreciate your patience as we work to move your project forward.Donald A.
Date: 02/06/2023
We sent jpg 's to Christiana Reid of Lumio as requested concerning payments of panels not working. Her email is [email protected]. I will close this complaint when we have been reimbursed and the panels are working as promised.Donald A.
Date: 02/23/2023
Lumio didn't follow the plans. The riser was beyond the 18 max ******** from the main power unit according to the **** tech on site. ****** at Lumio construction texted a tech would be out on Feb 22 to correct the problem. When the tech was a no show I texted ****** and she had the tech call me and explain he would not be back until March 27 . This has been a nightmare. They set dates, not show up and not call to explain why. Everything I have to call when they no show. We are still paying for a system not connected, even though we have sent in documents as requested. What else can we do Except wait another month. We as consumers are bound by contract to pay and they can lie month after month , and really upset the gas and electric company for wasting their time by not following the plans submitted. What options do consumers have.Donald A.
Date: 04/19/2023
It will be 12 months since we signed with Lumio and we still do not have working service. I called yesterday to ask when they planned to complete the installation, I was told to call back on Thursday. I am very frustrated and just need them to complete this work in a timely manner.
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