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Business Profile

Tour Operators

Pilgrims United Tours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, my daughter and I registered and began making pymts for a group trip to Israel in March 2024. We took out the insurance on the trip in May 2023 also. Insurance cost was $50.00 ea. We remitted pymts totalling $2,800.00 ea. On Nov 24, 2023, I emailed company stating my physician had advised against my traveling and I provided a copy of my physicians' written stmt as well. Ins policy states ". . . if you must cancel your trip due to illness . . . pre-existing medical condition . . . you can cancel anytime before departure and get a full refund 100% of insured trip cost." On Nov 25, 2023, I rc'd an email response stating that refunds processed via insurance could take up to 3 months. In the same email, Mike L***** stated it could also take 12 months for refund. On Nov 26, 2023, we rc'd an email stating ". . . we will exercise your insurance policy . . ." On Jan 13, 2024, rc'd an email stating ". . . we will start your claim to the insurance close to departure date . . . Please note after starting the claim it might take up to 45 days for the funds ti (sic) be available from the insurance . . ." An add'l email was rc'd on same date stating " we are processing your request and your refund will be issued by check and sent to your address by end of January . . ." On Mar 7, 2024, I emailed the company, expressing concern w/the lack of communication and asking for an update? Response rc'd was ". . . we are doing our best . . ." On Aug 17, 2024, I emailed company stating we had rc'd no refund. Response rc'd was ". . . we are looking at your file. We will send u (sic) updates on Monday about your file case . . ." On Aug 12, 2024 I emailed again detailing previous contacts, lack of updates from company and lack of receipt of any monies toward refund. No response to that email has been received nor any refund.

Pilgrims United Tours is NOT a BBB Accredited Business.

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