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Business Profile

Laser Hair Removal

Simplicity Laser, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

This profile includes complaints for Simplicity Laser, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simplicity Laser, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first bought treatments upfront, then after numerous upsell by the employees I signed up for a monthly plan. However, about six months ago, my epilepsy was acting up, and I was hospitalized for a few months and not working during that time. My membership with them was overdue and my balance had become a little over $600. When my health was better and I finally started working again I tried to resolve this, and the billing department refused to work with me in anyway supposedly there was nothing they could do to skip any months. So me now, being in this contract that in my opinion is predatory and unfair if you run into any situations like this, you’re not able to pay for a few months. So instead I was put on a new monthly plan that was higher that would eventually pay off the balance I owed. Recently, I was told I could get an upgrade for the same price and my new payment would be on the 23rd. So come the 15th I’m having multiple people call me for payment. I let them know my plan was upgraded and my new payment date was the 23rd. They said oh the person that told you that was mistaken. Your account wasn’t eligible for an upgrade you have to pay today. After everything, I am just wanting nothing to do with Simplicity. They said it would be 199 to cancel. I’m also having four different people text me four different deals to keep my membership with Simplicity and sign up for two more years. Why after their greedy inhumane treatment would I wanna sign up for another two years. I want to cancel my membership without all these fees, due to my unhappiness and all the inconvenience from the company.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried repeatedly to call and email the business with no response. More than once I waited on hold for extended periods of time and have twice requested a call back through their phone system but never receive a call back even though it's confirmed before I hang up.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a package deal with Biltmore Simplicity Laser that started on Jan 9th, 2022 and ended Oct 21st, 2023 where my entire body was treated for hair removal. Upon completion, I set up a consultation with the manager, Erin, to express my concerns over the lack of results I saw. The manager refused to do anything. I had already received 11 treatments for certain areas and did not see the reduction that is expected with this amount of treatments. Simplicity Laser states "customers achieve 70 to 90 percent reduction with a consistent series of treatments". They also stated that clients would be treated more aggressively each time. I requested a copy of my chart to discover the settings used did not fluctuate much from the start of my treatments to the end. The numbers listed below are the Fluence settings which is the amount of energy that is delivered to the treatment area.

      Tx=treatment

      -First tx for Brazilian, Fluence was 16. Last tx the Fluence 24. I was left on the same setting for 7 txs in a row.
      -First tx for buttocks, Fluence was 16. Last tx the Fluence 24. I was left on the same setting 8 txs in a row.
      -First tx for back, Fluence was 16. Last tx Fluence was 24. They kept my on the same setting for 7 txs in a row.
      -First tx for underarms, Fluence was 18. Last tx Fluence 24. There was a lot of inconsistency going from 20-22-24-24-20-22-24.
      -First tx for arms AND legs, Fluence was 16. Last tx Fluence was 20.

      According to the Candela Yag manual settings for Fluence range from 6-44. For the entire duration of my txs, they kept me on the low-medium range of settings. These settings contradict the promise of being treated aggressively each time. The fact that the settings even went down, shows lack of attention to detail. At the halfway point of my txs, I stated that I was not seeing results and the settings in my chart prove my concerns were ignored. I followed up with the billing dept to request a 100% refund, but I was denied.

    • Initial Complaint

      Date:04/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me a $20 fee for a no show however, I reached out to them to confirm the date and time of my appointment and they never responded. They never called or texted me to confirm the date and time of my appointment even though I reached out to them for that confirmation. Then after my appointment they sent me text to notify me I was being charged a fee but I never once got a reminder with the date and time of appointment.

      Customer Answer

      Date: 04/14/2023

      Business stated I confirmed my appointment however I requested information for when the appointment was. Business stated that they did send me a text however I have screenshots that show I did not receive that message nor did they receive a response from me confirming it. I would like the $20 to be returned and I would to be out of the contract I signed with the business. 

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2022, I purchased an 1 year subscription to laser hair removal for $798.40 based on false claims from the sales representative. After paying, I could not schedule an appointment until November 18 and 19, allegedly due to lack of availability in their schedule. They then refused to perform services at my appointment because I was 4 minutes late to 40 minute appointment, and they kept me waiting for 10 minutes during, allegedly because the techno was “charting” during the appointment. This has been my only appointment to date, and did not yield any results. At a follow up appointment in December, they refused to treat me for being 7 minutes late for a 45 minute appointment (due to a massive car accident causing traffic delays), and they refused to provide treatment. Their employees have been deceitful and have no interest in performing the service I purchased. I do not intend to make any follow up appointments based on their deceptive practices and the absence of intention to perform agreed upon services.

    • Initial Complaint

      Date:09/23/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lasership marked my package as delivered and said it was signed for. Nobody in my house signed for the package. Days later, I found out that they had left the package in my mailbox and the mail carrier took it. I had to go to the post office and pay the postage to get it back. I already paid for the package to be shipped to me. The post office informed me that it's illegal to put mail in someone's box, without a USPS stamp. I have reached out the to company multiple times and they won't get back to me. The driver forged a signature and illegally got in my mailbox, causing me to pay another postage fee.

      Customer Answer

      Date: 09/25/2022

      I sent clarification 

    Simplicity Laser, LLC is NOT a BBB Accredited Business.

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