We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Refrigerator and Freezer Dealers

Refrigerate, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigerator and Freezer Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Whirlpool washer and dryer set from the company on 3/21/2025, which included delivery.
    Delivered on 3/25/2025. And self-installed.
    Wife retired the dryer on Saturday 3/29/2025 and the unit does not work.
    The sales person stated that both units were in working condition and the warranty includes a technician to come fix any issues.
    The company is asking us to drive the unit to their warehouse to fix the issue. They refuse to send out a repair person. They delivered a broken dryer and should be held accountable for false advertising.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    “Refrigerate” in Lindon UT and North Salt Lake UT - They INTENTIONALLY CONCEALED a Broken Freezer – Then Were Caught Stealing My Money. (Maybe Your Money Too)
    These guys are piece of work. They operate a dirty cluttered refrigerator store in Lindon Utah. (Near Orem). The sales staff are very nice. But, the managers are hard-nosed screw-you-over artists.
    I picked out the 20 cu. ft. upright freezer that would be good for our family on KSL.com. Then I went to pick it up. They didn’t have much time to talk about the freezer because they were closing.
    There was a shoddy repair made on the freezer on the bottom seal gasket that would make the freezer not usable. It wouldn’t hold the 0 degrees temp. The seal gasket had multiple screws put THROUGH it. They did this shoddy repair to screw the public and INTENTIONALLY CONCEAL the problem. They also didn’t mention the freezer was permanently broken.
    The CONCEELED repair couldn’t be seen unless you get on your knees in the showroom to see it. Why would a company allow a broken freezer or fridge to be sold as new/used with a warranty?
    Is it perhaps that they can advertise a warranty, but when it comes to fulfilling it, they MAKE MORE MONEY on the service call?
    I called to their sales staff about this problem less the next day. They accused me of harming the seal/gasket myself. They wouldn’t replace it. (So much for their Warranty)
    Then, they said, they could replace the whole freezer. I said, “good so far.” They needed a few days to clean up the new fridge. That was fine.
    BUT, then they wanted $100 to deliver the freezer about 17 miles. And they would bring it out to the house in a week. That was wayyy too long to go without a freezer.
    I told them that we needed delivery, but that I wasn’t going to pay $100 more dollars and wait a week. I wanted it in the next few days, and I wasn’t going to pay another dime for this fiasco.
    The conversation broke down. They did NOT honor their warranty at all. They stole my money and left a valuable customer with a non-usable freezer. That they INTENTIONALLY CONSEALED.

Refrigerate, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.