We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Super 8 by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed for six nights at the Super 8 in Logan, UT from 5/12/2024 to 5/18/2024, and I paid $426.86. Despite not displaying a 'Do Not Disturb' sign for three days, my room was never cleaned, leading me to place my trash outside. The next day, while attending to another guest, the front desk clerk confronted me. She admonished me loudly, instructing not to leave trash outside at night, which was embarrassing and made me feel uncomfortable, especially in front of another guest. When I inquired about having my room cleaned, she initially told me to display a 'change linen' sign, which I had already done for two days. She then contradicted herself, advising against putting up any sign as it could be confused with a 'Do Not Disturb' sign. Despite not having any sign on the previous day, my room remained uncleaned. Why she remembered my room number and my face after I had to put the trash outside at night because no one cleaned my room during the daytime, but the hotel just won't clean my room? Her inconsistent responses felt dismissive. Additionally, upon check-in, I noticed a missing light bulb and a large hole in the shelf near the desk. Overall, the experience was very disappointing, and I couldn't help but feel targeted, possibly due to racial bias.

    Customer Answer

    Date: 05/30/2024

    865 S Main St Logan, UT  84321
    Super 8 by Wyndham Logan

Super 8 by Wyndham is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.