Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control - Portland

  35 Bradley Dr Stop 2 Westbrook, ME 04092

  
• 

  Fox Pest Control Rochester

  333 Metro Park Ste M-108 Rochester, NY 14623

  
• 

  Fox Pest Control Syracuse

  5858 East Molloy Rd. Ste. 170 Syracuse, NY 13211

  
• 

  Fox Pest Control Buffalo

  430 Lawrence Bell Dr Ste 8 Williamsville, NY 14221

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few years, Fox Pest Control has continuously increased their rates without notifying their customers which would allow them to agree to the terms before charging them. This is a deceptive practice. I spoke with an agent today who advised me their executives made an executive decision to increase rates without notifying their customers. I was billed on 7/5 and called to request my service be cancelled on 7/6 with a refund as they bill you in advance. I was advised they need 30 days to cancel a service they only provide once a month, however, they can continuously increase rates without notifying their customers.

  

  Business Response

  Date: 07/14/2023

  Thank you for informing us of this complaint. We regret that the customer's price increase caused her to wish to discontinue service and appreciate her feedback on this matter. While we typically request 30 days' notice of cancellation, ******* has been with us for several years, and we are grateful for her loyalty. We have therefore closed her account, effective today, and refunded her final payment. Her financial institution should post the funds back to her account within 3-5 business days. If ******* ever wishes to resume service, we would love to work with her again and hope she will reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30, salesperson came to our neighborhood and we were sold on his sales speech. We had no serious issues on our property but he insisted we should sign up for the special offer, $200 initial fee plus and $65 per each season for total of $395 per year. Being naive, we thought why not? So we decided to go ahead and sign up. Then on 6/30, we noticed our credit card was charged $195. We called the business and they said we are signed up for monthly fee of $65, and not per season. We explained that was not what salesperson told us. This salesman called the office when he came to our property to collect the payment (he was very persistent) and told the person on the other line to update the terms to $65 per season. We trusted what he was doing front of us, assuming who he was calling was indeed his company so we provided him with our credit card information. After seeing the unexpected charge, we called the business and spoke to the salesman who took our payment information from the property. He denied everything! We are in total shock. He said he never told us it would be $65 per season! Then he also threatened us with a penalty fee of $250 which we weren't aware of but it's apparently on the contract? This is such a bad business practice. You should not be scamming customers! We can't believe we felt for this unethical business. Unbelievable!

  

  Business Response

  Date: 07/12/2023

  Thank you for informing us of this complaint. We apologize for the misunderstanding about the customer's service price. Any miscommunication was unintentional, and we are committed to setting things right. We have closed the customer's account and waived the early termination fee as requested. No further treatments or billing will occur. If there is any other assistance we can provide, we hope the customer will reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 20262544
  
  I am rejecting this response because:

  We are writing to express dissatisfaction and concern regarding our experience with your company. We have been subjected to misleading practices and undue pressure, culminating in an unwarranted placement on a collection agency. 

  
  

  Based on your response back in 7/12/23, you have closed out the account and stated no further unauthorized billing will occur. We are now in a situation where the information provided was deceptive, as we were pressured into decisions that were not in our best interest by your salesperson and now caused us a considerable stress and frustration.

  
  

  Furthermore, the decision to involve collection agency after stating account has been closed, has only exacerbated the situation. We request your company to practice fair and transparent business and rectify this situation right away. 

  
  

  We trust that your company values its reputation and customer satisfaction and will take prompt action to address this incident. We look forward to a timely response and resolution to this matter. 

  
  

  Thank you.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/03/2024

  Thank you for informing us of this issue. I reviewed the **************** account and verified that in July his early termination fee was waived as promised. At that time, there was no remaining balance on the account. However, our office later received payment disputes for his 6/1 and 6/30 payments. These charges were reversed on 12/5/23, which led to the two invoices being marked as unpaid. I discussed this situation with our Branch Operations Manager, ******, and we felt it was appropriate to waive the unpaid balance. ************ has now received a full refund. All balances have been cleared, and he should not receive any further communication from our collection agency. If any issues arise, we encourage him to please reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 years i have had an account with Fox ********-** **** 2 locations , ********************************************************** and *******************************************************. I have paid 59. + tax ****= ***** for each property for each month . In May I called to cancel the subscription on each location as I was told that they needed 30 days notice at the end of the commitmennt of 2 years. I called today to check on the status and was told that the end of the agreement was now July 7th and I had to give 30 days notice, which would now be longer than July 7th or I have an early cancellation fee of $150. the person on the phone had a record of my call in ****** that i MIGHT want to cancel . My intention was always to cancel at end of the 2 year commitment.I have paid every month for 2 years and just want this to end at the end of the commitment period.- My understandinng is **** 2023.I thought i ended this in May,

  

  Business Response

  Date: 07/04/2023

  Thank you for informing us of this complaint. We apologize for the frustration the customer has encountered while trying to cancel her service. The customer's Agreement began in July 2021 and goes for 24 months. Our Operations Manager, ****, emailed the customer a copy of her contract on 6/29/23, and explained that her service can be cancelled without a fee as early as July 7th. The customer has already completed 24 monthly payments, so no additional charges will take place. Her final service is scheduled for July 5th, and **** will personally ensure her account is fully closed on July 7th. If the customer has any questions or concerns about this, she is welcome to contact **** directly via email or calling our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20244239
  
  I am rejecting this response because: I am canceling the service 4 two addresses the one   in manlius ** and the address  in ************ **

  I have tried emailing and calling the fox people to confirm that their response included both addresses and cannot get an adequate answer or any answer to the question.

  My e-mail was not responded to and my calls were unanswered.  Until I get a confirmation from fox that the cancellation of service is for both addresses I do not accept this request to be satisfied.   
  
  ************************************************

  

  Business Response

  Date: 07/06/2023

  I apologize for the lack of clarity in my earlier response. Yes, both accounts will be closed. ************** Road account will be closed on 7/7/23. The Brooklea drive account will be closed upon the completion of the final treatment this month (If the account is closed beforehand, it will delete the appointment). This treatment is currently scheduled to take place on 7/18, but if the customer would like a different date, she can request to reschedule. This account is also paid in full, so no further charges will occur. 

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *************************************************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally sold the service (termite protection) by an extremely pushy salesperson who made claims about being able to cancel the service if I wasn't satisfied. I was also told someone would check every six months. After one year no one showed and I had to call to get someone out. Then another 8 months passed with nothing. I tried to cancel and was forced to do so over the phone. Every phone interaction has been painful and the company does not seem concerned about doing the right thing or fixing the problem. When they finally agreed to let me canceled they said I first had to schedule an appointment to come out and remove the old bait stations, even though those are not reusable and almost expired at this point. It is all tactics to try to keep people paying them for no working or service

  

  Business Response

  Date: 07/04/2023

  Thank you for informing us of this complaint. We regret that the customer has been disappointed with his service. From the customer's statement, it sounds like our representative who first contacted ************** failed to establish clear expectations.  Sentricon stations are typically inspected annually, unless significant activity is found. If the customer was expecting inspections every 6 months, it makes sense that he felt frustrated when that wasn't happening. The customer's Sentricon stations were installed on 7/8/21, and were inspected on 1/14/22, 10/27/22, and 11/3/22, and a service report was emailed to the customer after each inspection. We apologize for not doing more to clarify the inspections schedule and improve our relationship with the customer.

  As described on our ***************** Agreements, the manufacturer, Corteva Agrosciences, retains the rights to the stations and upon termination the customer authorizes us to remove them. ****************** stations were removed on 6/30/23, and his account is now closed. We have also waived his final monthly payment as a courtesy. No further services or billing will occur. If we can provide any other assistance, we hope ************** will reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** is sending personal house to house selling services. That is not the complaint. My grievance is he has been asked once not to come back as this is private property, and clearly stated as such. He has returned twice after being asked not to. It is the right of a homeowner to politely ask companies trying to provide services no thank you and not to return on the second and third visit. This is now bullying high-pressure selling techniques. I do not believe these are the companies values and if they are, they need to be exposed. This individual is removing other companies, pest control boxes from their houses and bringing them to the door to explain why the other company who we are clearly youre happy with what they are doing wrong. I cannot speak for the other individuals in town but I do know there are quite a few others than myself that are fairly upset about this disturbance. Any help you could provide would be greatly appreciated as a **** from the Better Business Bureau is never a good sign. Maybe they could readjust their selling techniques thank you for your time. Sincerely, ************************* ******.

  

  Business Response

  Date: 06/28/2023

  Thank you for informing us of this complaint. We appreciate **************** sharing his concerns with us so that we could address them. I have shared his report with our Branch Manager and our Sales Manager so they can provide training to their teams. I have also instructed them to mark ******************** address in our system with a "Do Not Knock" alert to ensure he is not disturbed again by our representatives. If there is any other assistance we can provide, our office would be happy to speak with him.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to this pest control service approximately a year ago, I believe it was *** or June of 2022 due to the increasing number of bugs, my wife and I decided to give it a try, I was a little hesitant just from reading the reviews but we decided to give it a try and what a regret, we pay $50 a month for "quarterly" sprays but since December of 22 when its time to come spray the home there is somehow always an unforeseen circumstance as to why a tech will not be able to spray the home and they will reschedule. The final straw was my quarterly spray that was scheduled for June 12 2023, I received a call that the technician was on his way, technician rang the doorbell at approximately 1:54 PM (ring notification video) to notify us he was there, fast forward an hour or so later I receive a call that my backyard was not sprayed due to my dog being in the back yard ( hard to believe since the dog was on the couch with me) and that I would have to reschedule yet AGAIN!!!! EVERY single time FOX pest control is supposed to spray its something, you know what never gets rescheduled?! The payment!!! I called yesterday to cancel and was told due to early termination that i would be charged $150 cancellation fee that was written in the contract, I would be completely fine with that since I signed that contract but what I am not okay with is paying $150 to cancel a service that barely gets done or has to be rescheduled not due to ME!!!! I expressed my concern to the representative yesterday asking " so I'm expected to pay $150 to cancel my service when the service I'm paying for isn't even being performed quarterly" their response "yep that's what your contract stated, early termination is $150" ************ clearly only cares about money and how to get over on people, 4 sprays a year for $600 is ridiculous especially when they aren't coming and always have to reschedule. They are quick to upsell you but will not do what's right to their consumer!!!!! SCAM!!!!!!!!!

  

  Business Response

  Date: 06/29/2023

  Thank you for informing us of this complaint. One of our managers has been in direct contact with the customer to discuss his experience and address his concerns. We came to the resolution of closing the customer's account, waiving the early termination fee, and refunding his June payment. These actions have been carried out, and no further treatments or billing will occur. We appreciate the customer working with us to address these issues, and encourage him to contact our office if we can be of any further service.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged more then usual for quarterly services on my house. They charge you before they actual provide the service so I called them and told them to cancel my services and issue a refund since no treatment had been done yet. I was given no notice of a increase in prices. Days later still no refund so I speak with another representative and they say oh I'm so sorry I'll get this corrected. Days later and still nothing. It's now been 13 days and they keep calling trying to schedule a appointment and haven't issued a refund. I called again today and was given a run around about them needing 30 day notice and that a manager failed to call after the June 9th phone call etc. Also stated someone would be back in touch today and they failed to do that either. This company is withholding my money and lie and mislead the customer. This is ridiculous to hold someone's money when your company already charged me more then was agreed upon to begin with. You didn't have permission to withdrawal more then previously approved. I would like a refund and cancel all my appointments.

  

  Business Response

  Date: 07/04/2023

  Thank you for informing us of this complaint. We regret the frustration the customer's price increase caused him. Due to rising production costs, we have been required to raise our service prices. We have tried to keep this to a minimum to limit the impact on customers, but we recognize this can still be challenging. We attempted to address the customer's concerns by offering to extend his contract and lock in his price to protect against future increases, but the customer declined this offer. We have now closed his account as requested and refunded his final payment. If the customer ever wishes to resume service, we would be happy to work with him again.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Fox Pest Control in Long Island, **, due to their misconduct and unfair practices. They failed to provide clear explanations or a formal contract, resulting in unexpected charges and unreasonable cancellation fees.During my conversation with a Fox Pest Control representative, it was stated that after an initial charge of $217.25 on 05/24 (which I have already paid), there would be a $92.33 charge for each service visit beyond the first. However, I later discovered that this amount was being charged monthly without my knowledge or consent and without a service being provided.Furthermore, when I tried to cancel the service and ask for a refund on 06/20, I was informed about a $250 cancellation fee, which was never communicated or agreed upon. I did not sign any contract outlining these terms.I am seeking the following resolutions:Refund of the $92.33 charges billed monthly, as they were not disclosed as such initially.Waiving of the $250 cancellation fee, as it was never mentioned or agreed upon.I have attempted to resolve this matter directly with Fox Pest Control today, but their response has been unsatisfactory. I kindly request your assistance in addressing this issue.Please let me know if any further information or documentation is required. Thank you for your attention to this matter. I hope for a prompt resolution. Your intervention will help protect consumers from deceptive practices.

  

  Business Response

  Date: 06/26/2023

  Thank you for informing us of this complaint. We apologize for the misunderstanding regarding the customer's service. An email detailing the treatment schedule and service charges was sent to the customer on 5/24 prior to his initial service. Nevertheless, because our service does not seem to be what the customer is looking for, we have closed his account and waived the Early Termination Fee. We have also refunded his June monthly payment. No further treatments or billing will occur. If the customer later wishes to resume service, we will be happy to help, and will ensure all treatment details are thoroughly explained.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been contracted with them for several years. In March, I noticed the bill to my credit card was higher and I called to question it. We discussed it and Fox Pest Control agreed to lower it to the original price. I thought all was well. I was billed in April the lower amount. I believe I was billed in May the lower amount. A couple weeks ago, a rep stopped and talked to my wife about setting an account up. She asked me to talk with him which I did. He did the whole sales pitch and I said I am already with Fox. He said that he wanted to set up a new account because I am showing as cancelled as of May 5th. I never called to cancel the service! He was very pushy about setting the new account up and even said that by setting the account up it would "go under him and he would service the account." It was the exact same promise that ************************* made me when we set the account up. I had zero problems with *** until this guy tried to set me back up. Since then, I have called 3 times. The first time I spoke to a gentleman and he said he would look into why it was cancelled and call me back. He never did. The second time I pressed 9 to request a call back and no one called me. Today, I called and spoke to someone who said that I called in March to cancel the service which is an outright lie. She offered to open up the account again and get back on the schedule but my issues are not resolved on why I was cancelled in the first place and why no one is calling me back. It doesn't seem like they want me as a client. I requested that ***** call me to discuss and or meet me in person. He is listed as the Principal Owner. I paid for services that were not provided.

  

  Business Response

  Date: 06/23/2023

  Thank you for bringing this issue to our attention. We have reviewed the customer's account to determine why it was incorrectly closed. It appears that in March the customer expressed some concerns about the price of their treatment, and their account was erroneously flagged as "Pending Cancel." This mislabeling was a human error on our part, and we apologize for the confusion it caused. Our Operations Manager has been communicating with the customer to clarify what occurred and to discuss resuming service. The customer has graciously agreed to a follow up call with our Manager, at which time they will let us know if they wish to resume service. We appreciate the opportunity to address the customer's concerns and thank them for their patience.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20206930
  
  I am rejecting this response and I will no longer do business with Fox Pest Control. At no time on the call in March did I mention leaving. *** acknowledged the error.  However, i had just completed a survey and did not give Fox the highest numbers possible. The *** had the audacity to call and ask me to redo my survey because the reps get bonus based on the customer scores.  I do not think I redid the survey.  I feel that is the reason they cancelled us...they only want people that can give them a 10 when their operation is not a 10. 

  There was no response to their representative trying to sign us back up, how pushy and uncomfortable he made my wife feel and how he acted with me when I got pulled into the conversation.   He wanted us to give our credit card information to set the account back up but Fox already has our credit card information on file. When i said that the guy said it is jusr easier to set a new account up.  Furthermore, when I asked for a card or identification, the representative said he didn't have anything on him to give me.  He didn't offer any of his contact information to either my wife or I.  He made us doubt the legitimacy of him being a Fox Employee.  In talking with others in the neighborhood, we believe that the representatives name was something like ****** or *************  And it took 4 phone calls and a letter to the BBB to get someone to call us back.  It is poor customer service all around.   The Manager has promised it will be different if I give them another chance.  I cannot believe it would be.  The manager admitted they were or are short staffed.  I question their ability to properly handle me as a customer.  Ayways, the whole experience had been poor since the visit in March and subsequent conversations.  The right thing to do is to refund at least April's charge if not March and April's charges but I won't hold my breath.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/05/2023

  We are sorry the customer no longer wishes to work with us, but we understand his decision. We are refunding his April payment, and a check will be sent to his home. If we can provide any other assistance, we hope **** will reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************, Route Manager from Fox Pest Control, rang my doorbell despite the obvious "no soliciting" on my front door, which he acknowledged seeing when I asked.

  

  Business Response

  Date: 06/15/2023

  Thank you for informing us of this complaint. We apologize for our representative disregarding the customer's No Soliciting sign and regret any inconvenience. We have made our Sales Manager aware of this complaint so that he can address it with his team. If the customer needs any other assistance from **, we encourage him to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************