Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control Rhode Island, LLC

  1296 B Park Ave Cranston, RI 02910

  
• 

  Fox Pest Control - Portland

  35 Bradley Dr Stop 2 Westbrook, ME 04092

  
• 

  Fox Pest Control Syracuse

  5858 East Molloy Rd. Ste. 170 Syracuse, NY 13211

  
• 

  Fox Pest Control Oxford

  55 Old State Rd Oxford, CT 06478

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father-in-law in ** got lyme from a tick in his yard, I'm in ** and reached out to FOX in order to treat the yard for TICKS ONLY. Upon the first treatment, liquid spray was used on the bushes and flowers as well as the perimeter of the home (I had been told that granules would be broadcast over the entire yard and liquid spray would be an additional option that would increase cost). When I called and spoke to the rep about it, a "warranty treatment" was scheduled and granules where spread only along the perimeter of the yard not the entire yard as I had been originally told. The contract I was lead to believe I was signing for was for only from April to September....in reality it went for 12 months (this IS NOT WHAT I WAS TOLD BY THE SALESMAN) I was also NOT told of the $250 "early cancellation fee" Yes, it was written in the contract but, was never mentioned! I believe this is UNFAIR AND DECEPTIVE TRADE PRACTICE!

  

  Business Response

  Date: 06/16/2023

  Thank you for informing us of this complaint. We apologize for the confusion and misunderstanding regarding this customer's tick treatment. The customer's service program was scheduled to be active only April through September, but it looks like one space in the customer's account auto-filled to "12 months" and our office failed to catch the error. This is likely what led to the customer being told his service was for ******************************************************************************** September. Once again, we apologize for the confusion this caused.

  As the customer stated, his first treatment consisted of a liquid product that targeted ticks, instead of granules as expected. We later sent a technician to perform a granular treatment at no charge to address the customer's concerns. Unfortunately this treatment was still not what the customer was expecting, and he closed his account.

  After reviewing the customer's account details and experience, we decided to refund his Early Termination Fee due to the miscommunication and conflicting information he was given. The customer should see this refund post to his bank account within 3-5 business days. If the customer later needs any assistance from **, we would be happy to work with him again, and would ensure he is provided with a much better experience.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got service from this company and called them to cancel my service.I talked with a lady and she said ok no problem.After i canceled they came to my house when i am at work again and charged my card.I called them and a gentleman said there wasn't any note on my file about cancelation so they came to my house.I called my bank and stopped the payment.Because it was their fault the lady I talked with didn't put the cancelation note.Now I dont want to pay it and they keep mailing and texting me that I have to pay $62.54,if not it will be sent to collection.

  

  Business Response

  Date: 06/15/2023

  Thank you for informing us of this complaint. Our Operations Manager has spoken with the customer about his concerns and worked to address them. As a result of their conversation, we have closed the customer's account and waived the unpaid balance. No further services or billing will occur. If there is any other assistance we can provide the customer, we encourage him to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fox pest control and their refusal to fulfill their obligations as outlined in our service agreement and their failure to issue a refund for the services not rendered. Despite my numerous attempts to resolve the matter directly with the company, I have not received a satisfactory resolution.Specifically,Failure to provide adequate service: Despite repeated visits and requests for the elimination of pests on my property, the infestation has not been effectively addressed. The pests persist, causing significant inconvenience and potential health hazards.Refusal to rectify the situation: Upon bringing these concerns to the attention of, their response has been unsatisfactory. They have repeatedly dismissed my complaints and failed to take appropriate action to resolve the ongoing pest problem.Non-compliance with refund request: In light of the company's inability to deliver the promised service, I requested a refund for the charges incurred. They refused to refund the amount paid, I have made multiple documented attempts to communicate my dissatisfaction and seek a resolution directly with them. Unfortunately, their lack of responsiveness and unwillingness to address the issue has left me with no choice but to escalate this matter.In light of these circumstances, I kindly request your intervention to mediate this dispute and ensure a fair resolution. Refund of the full amount paid for the services, as they failed to fulfill their contractual obligations.Appropriate actions taken by Fox pest control to address the ongoing pest infestation promptly and effectively.Proper disciplinary measures enforced, if necessary, to prevent other customers from experiencing similar issues in the future.I trust in the Better Business Bureau's commitment to promoting fair and ethical business practices, *************************

  

  Business Response

  Date: 06/12/2023

  Thank you for informing us of this complaint. Our Branch Manager personally visited this customer's home on 5/26 and 5/31, and attempted to address his concerns. Our Branch Manager informed the customer that to properly treat his flea issue, it would require a separate specialty treatment with our power sprayer. This is outside the scope of the customer's current plan and would be an additional charge. The customer declined this service and asked that we perform whatever form of treatment was already included in his plan. Our Branch Manager returned and performed a no-charge follow up granular treatment for fleas and spiders. The customer remained dissatisfied and requested to cancel his service. The customer was still in his initial contract period, but due to his dissatisfaction, our office waived his early termination fee and closed the account. In this case, we do not feel a further refund is appropriate because of the repeated efforts to resolve the customer's concerns and due to the early termination fee already being waived. All paid-for services have been rendered.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* ************************************************************************ ************ Acct#***** Invoice#******** Used this company since 2017, finally had enough of their automatic scheduling, I attempted to cancel all services, This is when the high pressure sales shenanigans started. I told them that i was no longer interested in using their company, and that i was going to start a remodel in my home, and would call if and when needed. Sales rep then asked me what kind of work i was doing to my house and i told them it was not their concern. Once again i told them to cancel me as a customer, All she did was talk in circles and kept telling me we needed to have a discussion about my remodel. i was HIGHLY irritated at this point. and told her to cancel me as a customer at this point and hung up on her. 2 hours later I received a text stating that she felt we had been disconnected and put me back on the schedule for a treatment at the end of the month. I immediately called back and asked to speak to a manager. They put me on with a manager and the high pressure sales pitch started once again. I am furious. I told them to cancel me as a customer, and this is when she told me that if this is the case, then I owe them an $150 cancellation fee. I then told them to send me the contract stating that. and told her I will NOT be paying it until i see the contract. She emailed me the contract, and it clearly states that the cancellation fee if for the 1st year of the contract. I have been a customer since 2017, my part of the contract has been fulfilled. I called today 5/30/2023 and spoked to *** again, she reiterated that i OWE THEM a cancellation fee, OR, I could go ahead and reschedule a treatment and they would cancel the termination fee?? WHAT!!! i cannot believe this company stays in business and feel sorry and scared for the elderly and those who wont stand up to them. I WILL NOT PAY a FALSE ***.. I WANT THE *** DROPPED AND AN APOLOGY

  

  Business Response

  Date: 06/07/2023

  Thank you for informing us of this complaint. We apologize for the frustration the customer has experienced. The charge on the customer's account was not an early termination fee, but rather the charge for his quarterly treatment, which would have taken place in May. While we typically request 30-day notice of cancellation, we recognize that this customer has been with us for many years, and we appreciate his loyalty. The charge on his account has been reversed and no balance is due. We have also clarified our policy with our office team to improve communication in the future.

  The customer's account is closed, but if he ever wishes to resume service, we will be happy to work with him again.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2023, Fox Sales Rep ************************ circumvented the gate security guard and gained entry to *****************, my 55+ community in order to solicit and possibly prey on an older population. Solicitors are not permitted in our community. Additionally, this is now a personal safety concern for residents knowing that he surreptitious entered. Other residents also expressed concerns about **** to our gatehouse security and our ***. It was suspected/discovered that the electric scooter he was using is the means he uses to sneak into our community. The *** contacted Fox Pest to warn and put on notice regarding ***** actions. I, unfortunately, was one of the residents **** took advantage of. After **** continued to pressure me with **** not taking no for any answer, I mistakenly signed up for the service. After realizing what had occurred, I immediately both called and texted **** to cancel less than 30 minutes after he left my home. **** (later found he had lied) advised he couldnt contact his tech to cancel him that afternoon. I then called the *********** The first office rep I spoke with advised that, yes, he could contact the tech to cancel and as a result the tech did not service my house. This rep also assured me I would not be charged and the service contract canceled. When the charge kept showing pending on my credit card, I contacted *** again 2 more times and two different reps advised me that there was no charge shown and that I would NOT be charged. Additionally, one of the reps also stated that she would remove my credit card information.My credit card was in fact charged $149 and I have filed a dispute with my credit card company. In addition, I have filed a complaint with ***************************************************************.I am requesting that my credit card be refunded and as well that I receive written confirmation of the refund and that the contract is voided. Thank you,***********************

  

  Business Response

  Date: 05/29/2023

  Thank you for informing us of this complaint. We apologize for the inappropriate actions of our representative and appreciate the opportunity to set things right. A full refund has been provided to the customer's card after it was erroneously charged by our automated system. The customer's card has now been fully removed from our system, and her account is closed. No services or billing will occur. If the customer needs any other assistance from us, we encourage her to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/16 I signed a contract with Fox for 1 year of services to spray for the ********* Bee's damaging my home. They promptly came to spray, however within 2 days the bees were swarming my house again. I called Fox on 5/18, 5/19, 5/22, 5/24 and every time no one in the scheduling department was available. I was advised on 5/18 that the branch manager ***** would be calling me to discuss as well, conveniently he was never available and never returned a call. On 5/24 I called for a refund, conveniently no one was available to discuss or handle my request.

  

  Business Response

  Date: 05/29/2023

  Thank you for informing us of this complaint. We regret that we disappointed this customer and appreciate the opportunity to set things right. Our Operations Manager has now spoken with her, and we are working to resolve the customer's ********* bee issue. A targeted treatment was performed at no charge last week, and a two-week follow up has been scheduled for us to check the area and re-treat as needed. We hope the customer is feeling more satisfied with her service and encourage her to keep our office informed about how she feels things are going. 

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 18, 2023.I live in ************ Estates subdivision and we have a "NO SOLICITING" sign at both entrances to the subdivision. Fox Pest Control have become pests in that they continue to ignore the signs, phone,calls from residents, and continue to go door to door to try to drum up business. There is no excuse for this company's lack of respect for the signs or the property owners property. If we don't answer the door, they return later in the day or on a different day.

  

  Business Response

  Date: 05/29/2023

  We apologize for the inconvenience this customer was caused by our sales team. I have shared her complaint with our Branch Manager and Sales Manager and requested this neighborhood be marked in our system as a No Soliciting area. If the customer needs any further assistance, we encourage her to please contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filed with the parish to prohibit solicitation and door to door sales. We have posted signs at each neighborhood entrance. Most houses including mine have signs out front listing no solicitation. Fox Pest Control illegally solicited services in our neighborhood. This is against ordinance Per Section 12:200 House-to-House Peddling As Nuisance, Section (B) (1) (b) of the City-Parish Code of Ordinances, (Title 12, Chapter 3, Part II). I first called Fox Pest control to request that they not solicit in out neghborhood and explained that we were filed with the parish and listed on my front door. The guy acted completely unprofessional and ranted about how it was their first ammendmant right to bang on my door at any time they pleased and say whatever they wanted to solicit. I responded that we had filed with the parish and that was extremely unprofessional to which the Fox Pest Control guy said to call the cops, he did not care. They would continue to solicit where ever they wanted.

  

  Business Response

  Date: 05/29/2023

  Thank you for informing us of this complaint. We apologize for the negative experience this gentleman had with our team member. The behavior described is not in line with our company standards or values. I have shared the complaint with our Branch Manager and Sales Manager and requested this neighborhood be marked in our system as a No Soliciting area. If there is any further assistance we can provide this customer, we encourage him to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician damaged to soffit and rail on my home while performing service for pest control

  

  Business Response

  Date: 05/08/2023

  Thank you for informing us of this complaint. We are aware of the damage to the customer's soffit and railing and accept responsibility for the repair. Our Office Manager left a voicemail this morning for the customer to discuss this. We encourage the customer to please call our office at his earliest convenience, or email ** at *********************************. We apologize for the inconvenience this incident has caused and will work to ensure it is repaired to the customer's full satisfaction.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been reaching out to the Fox pest control for over 2 weeks and have been waiting for a mangers call back about all the billing transactions and services they have provided. When i got into contract for the first year i paid in full upfront and did not received all the amount of services that I was entitled to and then started to get billed in March of 2022 for the new year when my contract was ** in May 2022. i have requested several times for their manager to call me to discuss. Went to their office to discuss was told this was being looked at but until this date nothing has transpired or have i had a response from them on this. i am looking for assistance because if you are good business i should have to go to these lengths to get a response.

  

  Business Response

  Date: 05/16/2023

  Thank you for informing us of this complaint. Our Branch Operations Manager has spoken with the customer about her concerns. It appears the original issue is the customer thought her first payment of $240 was for the first year of service, when it was only for the initial treatment. Our operations manager worked to clarify this and provided the customer with another copy of her Service Agreement, which details the payment schedule. We have also reviewed the customer's service records and confirmed she has received all paid for treatments. We emailed the customer an account statement to help her understand the current balance. Her account has been closed as requested, so no new charges will be generated. If the customer has any further questions, we encourage her to call our office.

  Sincerely,

  *****************************

  Customer Relations Manager