Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control Syracuse

  5858 East Molloy Rd. Ste. 170 Syracuse, NY 13211

  
• 

  Fox Pest Control Orchard Park

  3176 Abbott Rd Unit 600N Orchard Park, NY 14127

  
• 

  Fox Pest Control-Long Island, LLC

  1320 Lincoln Avenue Suite 13 Holbrook, NY 11741

  
• 

  Fox Pest Control

  832 Meadow St Chicopee, MA 01013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple issues with Fox Pest Control. I called them seeking a singular treatment for ********* bees in order to respond to an inspection report in the sale of my home. The Fox sales rep who answered my call told me that they do not offer singular treatments, that I could sign up for a plan and then cancel any time and gave me figures and set an appointment. When their technician came, she told me that they do offer single treatments, that I was locked into a year long contract that I could NOT cancel at any time, but when she inspected my home said that she did not see any evidence of ********* bees. I asked her if documentation of this would be possible for home sale purposes and she said absolutely. She said it would come from the office and if I did not receive it in 48 hours to let her know. 3 days later I had not received it and reached out to her- she said she would check on it. The following week I called and was told there was a letter in my file that would be resent to my email address. I called back yesterday because I did not receive it and was told there was no letter, they do not offer such letters, and that my account was deleted because it had been cancelled. A manager was supposed to call me back yesterday and has not. I tried their texting system and was also ignored.

  

  Business Response

  Date: 05/15/2023

  Thank you for informing us of this complaint. We apologize for the conflicting information the customer was given and the frustration it caused her. We reviewed the customer's initial phone call with our office, and it appears our team member encouraged the customer to purchase a recurring treatment plan because we can guarantee results, and he explained that single services are not as effective. He also informed the customer that she can cancel the plan without a fee if she sends ** proof that the home has been sold. Our sales manager has provided some additional training to the sales representative to improve verbiage and clarity. 

  A member of our office has been in touch with the customer directly to further discuss her concerns and the documentation she needs for the sale of her home. It appears when the customer first called to request this report, our office misunderstood that she wanted an official Wood Destroying Insect report, which we do not currently offer. We can, however, provide the customer with a service report detailing what pest activity (or non-activity) we see at the time of inspection. We apologize for this misunderstanding and would be happy to have ************** return to the customer's home and provide the requested documentation. The customer previously declined this offer, but if she later reconsiders, she is welcome to call our office to schedule. Otherwise, the customer's account is fully closed and no services or billing will occur. If the customer needs any further assistance, we would be happy to work with her.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first service on 4/13 the tech was an hour and half late from their 4 hour timeframe. They said they did the windows and doors however I was in eyesight of two doors and multiple windows and did not see them get touched. Because they were late they couldn't spray the full interior as I'd have to be out of the house for an hour and I already missed work and couldn't afford to miss more.They said it was no problem and they'd come back on the Saturday two weeks from then. When I called to confirm the appointment the rep said "*** someone was supposed to call you to set that up but didn't, and we're overbooked." They said they'll get authorization to schedule me and call me back. I confirmed with him that he would call me back either way, and he did not. When I tried to call back a couple hours later at 7 a message saying they were played (their website states open until 9pm)An appointment for Saturday ended up getting scheduled only because I left a bad review on ****** and they said someone would call me to confirm the time. No one called and I had to call them for them to say it's scheduled "anytime that day" and then "****". At 3pm Saturday no tech or phone call so I call their office and they say "it's been canceled". When I said I still haven't had my initial service completed they said this visit was "complimentary and your initial service has already been completed" That is not at all what I was told, the inside of the house was supposed to be part of that initial service. The rep lied to me twice saying they were a manager and then that she was the only one working (I already spoke with someone else but was disconnected, and could hear other reps in the background)Ideally I'd like a full refund as my initial service still hasn't been completed. It seems every person I talked to has lied to me. I cannot trust this company. There's been 0 change in bug activity, I wouldn't doubt if they just sprayed water around my house. I feel like I've been scammed.

  

  Business Response

  Date: 05/11/2023

  Thank you for informing us of this complaint. We apologize for the customer's frustrating experience, and we have been working to set things right. The customer has been given a full refund, and our office offered to send a Service Manager to the customer's home to further address his concerns. The customer declined this offer so his account has been fully closed. However, if the customer ever wishes to resume service, we will be happy to help and will work to provide him with a much better experience.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I needed service on my house for a couple ants we found crawling around. I called Fox pest control and they told me they had a service that would get rid of all the insects and pests. When the gentleman came to my house he said it would be 4 treatments at ****** and I agreed to that and nothing else. I paid for my 4 services and then I get a call in February with a gentleman on the phone telling me he would be coming by for another treatment. I told him no I dont want anymore treatments and I finished the agreement that I made with them. He said ok I will cancel it and we hung up and I didnt think anymore about it until I started getting a bill for the service I never ordered and told them I didnt want. When called from them I explained that to the girl ***** who called me telling me I had a two year contract with them. I explained what I ordered and 2 years was not and agreement I made. She put me on hold and when she came back to the phone miraculously the 2 year agreement turned into a mistake and it was only a one year agreement. I said no it was an agreement for the 4 treatments that I received and paid for. She put me on hold again and came back and said yes I see that but in what I signed I needed to give them 30 days notice to cancel. At this point I felt like I was not only being lied to but I felt like it was a scam so I said goodbye and hung up. No more then a few minutes went by and I got a call from I believe an ****** she went over the same thing and when I said absolutely not she started putting me on hold and doing the same thing as the person before her. So she finally got down to an offer of 50% off the bill and we would be done and she marked the account that way even though I said no. She said it was incase she couldnt do anything else. I told her no and this was getting ridiculous. She then tells me that I should pay the 50% because they did come to my house and put product down. I said I didnt order it and owe them nothing.

  

  Business Response

  Date: 05/10/2023

  Thank you for informing us of this complaint. We apologize for the misunderstanding and the frustration the customer experienced as a result.  One of our managers has been in touch with customer to address these issues. The charge for the **************** has been waived, and the customer's service plan has been changed to one that better meets his needs. We appreciate the customer working with ** to resolve this matter. We believe the customer feels satisfied with this resolution, but if he has any remaining questions or concerns we encourage him to contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged my for a service that I canceled and do not want

  

  Business Response

  Date: 04/25/2023

  Thank you for informing us of this complaint. We apologize for the misunderstanding that led to the customer's account remaining active. We have now discontinued his subscription and provided a refund to his credit card. The funds should be posted to the customer's bank account in 3-5 business days. No further services or billing will occur unless the customer requests to resume treatments. If we can provide any other assistance, we encourage the customer to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved to Lubbock in April 2022. On a second day in Texas, a female representative of fox pest control came to our home and offered a one time treatment of our home. After the initial treatment, we started receiving a monthly bill. We called and were told we signed a 1 year contract. We explained to the phone representative that we were told nothing of this and did not sign a contract. We only signed for the one time treatment. We decided to keep the service and to just let it expire after a year since the treatments were helping. We called to cancel our service in late March 2023 and were now told we have a 2 year contract. We were told we could cancel but it would be a $150 fee. We were shocked by this. We asked to speak with our initial person who came to our home for the one time treatment. Naturally she no longer works for the company. We have called to question the bill with no luck. We have also left an unfavorable google review over a week ago and not received a response. We need your help to stop these unethical practices. I can see this is a problem by looking at other reviews. This has been our worst experience with any business so far in Texas.

  

  Business Response

  Date: 04/25/2023

  Thank you for informing us of this complaint. We apologize for the misunderstanding about the customer's service plan and for their unsatisfactory experience. Because of these issues, we have waived the customer's early termination fee. Their account is closed and no further services or billing will occur. If the customer needs any further assistance, we encourage them to please contact our office.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 04/25/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ***** ***
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to call the police on them they are harassing me their contract expired on 4/21./22 they were told not to come here any longer through emails and phone calls not only did they come after I told them to not come their contract expired they have been lying saying they are coming here and billing me I had to call the police on them yesterday because they came again. These are bullies that need to be stopped. The officer said it wasnt the first time he got a call regarding them. One of their old employees said they water the chemicals down. They should not be in business they are lying thiefs I hope someone investigates them if you look at my invoice you can see in fine print it was a ******************************** they are interfering with my work. Thank you so much

  

  Business Response

  Date: 04/26/2023

  Thank you for informing us of this complaint. We have reviewed our phone recordings of conversations with the customer and determined that the customer's account should have been closed 12/8/22, and the charges after that date are invalid. It appears our customer service representative did not clarify if the customer meant to cancel an appointment or the service all together. The account was left open, but no clear expectation was given to the customer. We apologize for our error and appreciate the opportunity to set things right. The balance on the customer's account is being cleared and no further services or billing will occur. If the customer needs any further assistance, we encourage her to please contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst company I have ever dealt with. I got mice cause of neighbors. Called Fox Pest Control, and paid 265$ (I didn't have) for treatment. Tech came on November 14, 2022. He asked me to electronic sign his notebook that he showed up, and again that I gave him permission to spray, and he was supposed to seal holes I showed him. He didn't seal holes as we discussed. Checked my Email the next day, and *** not only stole my signature and put it on a contract, they tried to steal the money off my credit card ( illegal). I contacted them that same day about it and they apologized, said they would take my signature off the contract, and setup time to finish sealing property a week later. Then they billed me again for a contract, and won't stop calling me, and sending me letters. Moreover, what they did didn't work either, and I had to spend more money on a real exterminator. I asked them for the name and contact of the owner, and they won't give it to me. This is the worst company I have ever dealt with! They need to take my stolen signature off any and all contracts, and stop all contact with me as of April 5, 2023.I have a ton of emails and text msgs trying to resolve this.Do I need to file criminal charges, and *** them to get my money back for their complete failure?*************************

  

  Business Response

  Date: 04/10/2023

  Thank you for informing us of this complaint. The document the customer signed on 11/14 was a ******** Service Agreement. A copy of this agreement had been sent to the customer's phone earlier in the day for her to review. However, there was evidently some misunderstanding about this Agreement. Because of this and the customer's dissatisfaction with her initial service, we are waiving the balance of $288.19. No further treatments or billing will occur.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed an exterminator to treat our home for signs of bed bugs. They came to our house on Friday March 31st to inspect the premises and give us an estimate. When they left, they billed us for treating the home and pulled all the money out of our bank account leaving us with absolutely nothing in the account and a bunch of overdraft charges with our bank. The amount they took was $1,685.63. we contacted them over the mistake and they acknowledged the mistake but it is now 4 days later and the money is not in our account and we are completely and utterly inconvenienced over their mistake and they are now dodging our phone calls and not returning the calls we have left previously. We need to cancel our appointment with them Friday because we cannot even buy the supplies they said we needed (garbage bags and plastic totes) because our account is at $0.

  

  Business Response

  Date: 04/06/2023

  Thank you for informing us of this complaint. We deeply apologize for the error that led to the customer's card being charged. Our team promptly refunded the full payment of $1,685.63 on 4/1. It typically takes a financial institution 3-5 business days to post the funds to the customer's account. Our Branch Manager reached out to the customer yesterday and left a voicemail to check if the customer had received the refund yet and ask some additional questions. We encourage the customer to please respond to his call so we can ensure everything is set right.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the POA from my mother who lives at ** ******** **** in Cazenovia, NY. I canceled services from Fox Pest Control in writing in September. They returned and did unauthorized pest removal services in November. I wrote them again three times and my sister has called three additional times. I mailed a check on 2/10 to cover the unauthorized work and I stated that by cashing the check they agreed that no additional bills would be sent, or service conducted at the ** ******** **** address. They called my mother this week and called me this week looking for payment. I have received two emails demanding payment. They have the check and need to cash it and leave us alone. I would like them to stop harassing my 97-year-old mother.

  

  Business Response

  Date: 03/15/2023

  Thank you for informing us of this complaint. We apologize for the frustration the customer has experienced, and we appreciate the opportunity to set things right. Our office has received and begun processing the customer's check. However, in this case, we feel a refund is appropriate, so this final payment will be returned to the customer. No further services or charges will occur on this account. If there is any other assistance we can provide, we encourage the customer to please contact us.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25th, 2022 I requested that no services be rendered beginning January, 2023. I received written confirmation and an e-mail that my cancellation would be confirmed in January. I did not receive this confirmation, and services were rendered to my property without my written or verbal permission. On January 20th, I e-mailed stating that my property had been serviced without my permission and forwarded the e-mail from October. I received an e-mail in response apologizing and stating that my account would then be closed. However, I have received multiple bills for this service. I e-mailed again on Feb. 22, 2023 and forwarded the e-mail exchange from October. I received an e-mail the same day stating that they would not be removing the charge in spite of my e-mail correspondence with them.

  

  Business Response

  Date: 02/22/2023

  Thank you for informing us of this complaint. Our office verified that the charge to the customer's account was a mistake, and it has been removed. We apologize for our error and appreciate the opportunity to set it right.  The customer's account is closed, so no further treatments or charges will occur. If she needs any assistance in the future, we hope she will reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************